Rated 3 out of 5 by MissVictoria Staff friendly
Overall good place to stay. The hotel is getting old and tired looking but the staff was helpful and friendly. The beds were comfortable. Vews on lake side were beautiful.
June 23, 2014
Rated 5 out of 5 by debra62 Great hotel!
This hotel was easy to locate and within walking distances of venues visited. The hotel was clean and the staff provided excellent service. The family package was wonderful and very reasonable considering we have a family of 6.
June 17, 2013
Rated 2 out of 5 by Zac85 Never Again!
Room size was average for the $300 I had to pay! In addition to the extra $40 for parking. No WiFi i or breakfast included after i was told it would be when I made reservation! The only thing decent about the room was the view.
February 6, 2013
Rated 4 out of 5 by James21 The facilities are dated
The fan for the air conditioning was so loud that it woke me up every time it kicked on during the night. The bathroom was worn on the counter and around the tub. It's time for a remodel. This is not up to Westin standards
May 20, 2013
Rated 5 out of 5 by Ava68 Hotel Rooms are so comfortable
Love the rooms, they're very comfortable and luxious in a simple way. Great furniture and heavenly bed! Love the views of the lake and city. Staff are extrememly friendly and accommodating. Rooms are very clean.
March 9, 2012
Rated 3 out of 5 by cass3 This hotel was great but
Parking was outrageous! ($184.00 - discount rate for the room) plus $45.00 for valet parking - no thanks. The hotel was beautiful...room was super clean and bed was very comfortable. Just very expensive.
August 26, 2013
Rated 5 out of 5 by Mandi04 Super hoter
This hotel met all my expectations. My only small concern was the wait to check in. I was glad I was the second in line instead of the eighth!
June 23, 2014
Rated 5 out of 5 by Goon50 Great experience
The waterfront location, trails and restaurants and shops made for a lovely stay. The staff were excellent and the hotel is eautiful.
June 23, 2014
Rated 5 out of 5 by kirk sports equipment wasn't maintained
The sports equipment was lacking. Squash racquets were beat up, glasses scratched and the basketball wasn't inflated. I would have thought with Mar. break the equipment would have been refreshed.
March 14, 2012
Rated 5 out of 5 by Jay329 Excellent stay!
Great hotel, excellent staff! This hotel is close to absolutely everything....and the price for the stay was very reasonable for downtown Toronto. I definitely will be staying again!!
March 24, 2012
Rated 5 out of 5 by lap58 Royal Treatment
Our annual conference was just held there & we had nothing but 5 star treatment from all your staff. The bedrooms were lovely and what a view! Thank you for such a memorable stay!
August 12, 2013
Rated 5 out of 5 by Buc416main Excellent Stay
We had a long 3 night weekend in one of the penthouses over looking the lake, just fabulous! Would stay there again. I want to thank the Manager for this. Thank you very very much.
August 23, 2012
Rated 3 out of 5 by travelalways Filthy Facilities
The common areas in this hotel are disgusting - take a look in the elevators. They are dirty and during one of my recent stays someone had spat in one and it was there for 2 days.
September 4, 2012
Rated 5 out of 5 by AmandaR31 Great Hotel
We stayed at this hotel over the weekend and really enjoyed it. The staff were friendly and very accommodating. It was very kid friendly. We would stay here again.
August 12, 2013
Rated 5 out of 5 by Shannon3701 Consierge staff went above and beyond...thank you Rochelle
This was my first trip to Toronto alone without a car. With all recent construction street construction your conseige staff both days were very helpful.
June 4, 2013
Rated 5 out of 5 by wes55 The best hotel in Toronto!
Absolutely the best hotel in Toronto!, rooms are clean, staff are outstanding, close to events and theatres, and the view of the lake is breathtaking.
May 22, 2012
Rated 3 out of 5 by Zeusy88 Gold status means nothing to this property
When I checked in, I did not get my room upgrade, however the front desk agent Juan told me they weren't sold out (I find this extremely odd as why I didn't receive my upgrade - I was there for a conference). As well, I didn't get any of my room preferences (e.g., high floor). I was on the 19th floor, not the Club floor or SPG preferred floor, nor use of the Club room. I felt like an average traveller. I could see other people being happy with the service, but when I stay at SPG properties, I always get an upgrade and room preferences. Extremely disapointed in the overall check in process. Not what I am used to with SPG, especially Westin's.
November 28, 2012
Rated 5 out of 5 by bigredapple Great. Location
Great service from the minute you pull up to the front door. The room was bigger than expected and the view was amazing
We will be back
August 23, 2012
Rated 5 out of 5 by Beatlesfan63 Great place to stay.
The staff were all very friendly, and nice to talk to. The Thoula(hope I spelled it correctly), restaurant was absolutely wonderful!
August 12, 2012
Rated 3 out of 5 by Maree2 Guest with special needs
My husband has a mobility issue and uses a walker, so we had requested an assessable room for the weekend. Upon checking in, we were told it would not be ready till 4:30 PM. Having traveled to Toronto by bus, he needed a rest, so we were given a regular room and a request for a bath chair to put in the tub, so he could have a shower.
The chair never arrived that day and we again requested a bath/shower chair the next morning. Upon our return to the room later in the d ay, there was commode chair. Calling down to the desk, they didn't know what a bath chair was and offered us to change rooms later when the assessable room was available. By this time it's 3 PM and we'd been up since 6 to go and watch our son in the triathlon on Toronto Island, so certainly did not want to pack up and wait for the room to be ready. The desk did call back later and offer us a $60.00 credit towards breakfast the next morning. Since the buffet breakfast is $27.00 before tax and gratuities, this didn't cover the cost.
Needless to say my husband could hardly wait to get home and have a proper wash in the shower.
The location is wonderful but am very unhappy with the service.
August 30, 2012
Rated 3 out of 5 by BHF27 Past its Prime
The Harbour Castle is situated on the lakefront with beautiful views of Lake Ontario from many rooms. It is a bit of a walk from downtown Toronto so generally need to take cabs.
It was once a gorgeous property but is showing its age especially in bathrooms and in elevators. Heavenly Beds are lovely so our recent stay was comfortable but we experienced three annoyances - closet safe was not useable as it was locked , sink drain was plugged and breakfasts at the Mizzen restaurant are outrageously expensive - about $ 40 per person with juice and coffee.
Unlikely to stay there again.
October 22, 2011
Rated 5 out of 5 by WineAdvisoryGroup Excellent Option for Waterfront Area
Facility has been kept up nicely. Good staff. Excellent parking. I liked being on the waterfront. Great Views.
April 8, 2013
Rated 5 out of 5 by ConcertGoer ANOTHER GREAT STAY AT THE WESTIN HARBOUR CASTLE
We had the pleasure of staying at the Westin Harbour Castle on May 25th. We were in town to attend the Rolling Stones concert. Our great service began on arrival when we were allowed to have an early check-in and were upgraded to a lake view corner room. The staff member who checked us in was extremely professional and courteous. I wish I written down his name as he certainly deserves kudos. We also took advantage of our SPG gold status to arrange late checkout. Now that I have covered the good (and there is certainly plenty of good) it is only fair that I comment on the only aspect of the trip we found less than satisfactory. That would be our meal in the rooftop restaurant (Toula?). While the service was excellent the same cannot be said of the meal. The hors douvres, appetizers and dessert were excellent but the main course (veal cutlet) was not up to the standard one would expect from a restaurant of this calibre. It was over cooked (burnt?) and was not much different than one would find in the frozen food section at a grocery store. Overall this hotel represents exceptional value for money. The combination of exceptional service and spectacular lake views can't be beat.
May 27, 2013
Rated 5 out of 5 by stellie very disappointed
my check in time was supposed to be 3 p.m. but our room wasn't ready until 6 p.m. that was quite upsetting!
September 7, 2012
Rated 5 out of 5 by WEREX Great location and exceptional harbor view
One of the Top Toronto hotels to stay in style.
Excellent view from some corner rooms on the top floors.
January 4, 2012
Rated 5 out of 5 by Robbielea Fabulous stay!
I stayed at the Westin Harbour Castle for a week while on business and had a fabulous time! Thank you!
June 25, 2013
Rated 5 out of 5 by Chemong The Staff
Absolutely the most courteous and caring staff I have had the pleasure of dealing with in any hotel.
August 12, 2013
Rated 5 out of 5 by PCDH Hotel Staff
Professional, attentative, knowledgeable, accomodating and all with a smile on their faces!
January 3, 2013
Rated 5 out of 5 by Eventsonthego EVENTSon the go
Sean at the front desk provided the best check in experience I have ever had at a Starwood Property.
June 18, 2013
Rated 1 out of 5 by Hooman Dirty place
title says it all, expensive, dirty, little if any hospitality, no convenient parking service.
May 20, 2013