The Westin Harbour Castle, Toronto

  • 1 Harbour Square
  • Торонто,
  • Онтарио
  • M5J 1A6
  • Канада
  • Карта

Номера и тарифы

  • По вопросу пребывания дольше 90 дней позвоните по телефону 866-539-3446.
  • Можно бронировать не ранее чем за 550 дней.
  • Еще раз проверьте ваши даты.
1 номер 1 номера (-ов) , 1 взрослый 1 взрослых , 1 ребенок 0 детей
Rated 3.9 out of 5 by 1024 reviewers.
Rated 5 out of 5 by Not Impressed with Handicapped, Stroller, Elderly Entrance Hi, To enter the lobby of the hotel, one must climb 3 flights of brick stairs. For those with wheelchairs (my daughter), strollers, elderly, or those unable to do 3 flights of stairs, the handicapped entrance is around the corner, difficult to locate, can only be opened if you have already checked in and have a room key, and is ugly, has spots where tripping is easy, is not clean and smells like urine every day. This area needs to be easy to find, easy to access and clean with flowers and decorations to be completely welcoming. July 13, 2014
Rated 2 out of 5 by This hotel needs improvement. I was very surprised at how this hotel has declined since I was last there. My wife and I had dinner at the roof top restaurant which was suppose to be fine Italian dinning. The food was anything but fine and the restaurant is in terrible shape. As we ate peeling paint fell from the ceiling. While the staff was excellent the hotel was not. July 12, 2014
Rated 1 out of 5 by Dirty and Noisy Room was not clean, hallways were very dirty and it was noisy all night long. It would be the last place we would recommend staying. July 12, 2014
Rated 4 out of 5 by Convienient Location. The Hotel is in a very convenient location for attractions and shopping etc. The hotel was comfortable and the staff were very friendly.Thought the car parking charges were somewhat excessive and disappointed that there were no benefits granted for being SPG. Overall enjoyed our stay and would stay again. July 11, 2014
Rated 2 out of 5 by staff are a hit or miss some staff are excellent at there job but others really let the hotel down. The queues at the front desk are really unacceptable . July 11, 2014
Rated 4 out of 5 by Love the Westin! The Westin is our go to hotel when in the city! Always very clean, amazing service, and feel safe! We love it! July 11, 2014
Rated 4 out of 5 by Staycation I live in Toronto but rarely make it to the waterfront. The view is wonderful and it was a treat to be able to just sit and gaze at the harbour. July 11, 2014
Rated 5 out of 5 by My stay at the Westin in Toronoto, Canada July 2014 I enjoyed my view of the Bay as I relaxed on the sofa in the room. Instant hot water and cool room temperates were wonderfully easy features to operate.It was the small things that increasesd my feelings of comfort and security. The "green room" concept was great!! July 10, 2014
Rated 4 out of 5 by Respite from the "Toronto Dig" BEAUTIFUL WATERFRONT VIEWS- GREAT ACCESS TO Toronto Harbour and Toronto Island activities. Nice to be near greenery in the city- especially with all the construction going on. Easy walk to the CN Tower, Rogers Stadium and the Entertainment District. July 10, 2014
Rated 4 out of 5 by My stay Good hotel to stay in Toronto except for all the construction going on in the area. July 10, 2014
Rated 4 out of 5 by Pretty good I stayed here for one week for a business conference. The hotel is well maintained and in a great location. Housekeeping needs improvement. The room was not dusted once and you could visibly see the film of dust on furniture in room. July 10, 2014
Rated 4 out of 5 by Quiet and Nice place Very good sleep, confortable and quiet, Well located, few minutes Walk to Ripleys aquarium and CN tower,Starbuck coffee was appreciated July 9, 2014
Rated 4 out of 5 by Charge for WIFI The movies to purchase in the room are ridiculously priced. And the fact that wifi is NOT included in the room (only the lobby) was quite disappointing. July 9, 2014
Rated 4 out of 5 by Check your checkout time Overall I was pleased with the hotel. However, the main reason I stayed at the westin was the extended weekend checkout at 3pm. I had to fight for this checkout time. The person at the front desk advised me that it is based on hotel availability. I had planned my day for a 3pm checkout. This was upsetting and ruined my whole experience and stay at the hotel. I will think twice before returning. July 7, 2014
Rated 5 out of 5 by Excellent Service. We arrived early at the Westin Harbour Castle Toronto for a 2 day, single night stay. We decided on valet parking and were told we could store our luggage until 3pm check-in. Unfortunately we were told our room would not be ready for 45 more minutes. Front desk offered to buy our drinks and snacks while we waited in lounge. Then for our troubles we were provided with a room on one of the top floors overlooking the lake. Leaving the hotel was just as pleasant with courteous staff and efficient service. Thank you! July 7, 2014
Rated 2 out of 5 by Not the Westin I know and love Dirty underwear on the floor from previous guest, failed to clean room by 5 pm; managerial staff less than accomodating; bar staff rude; key cards inexplicably deactivated July 7, 2014
Rated 4 out of 5 by Nice room great view Room was clean and comfortable spacious. View was incredible. Room service response was excellent. July 7, 2014
Rated 4 out of 5 by conveniently located The hotel is close to everything and it is all within working distance July 7, 2014
Rated 5 out of 5 by Hotel for conferences This hotel has great features organizing the conferences and meetings. The hotel is in the heard of Toronto. July 7, 2014
Rated 5 out of 5 by Lovely, quiet room All I could ask for when staying in town for business for a few days: A quiet, well-appointed room. The only thing that could be improved would be to have better coverage of the windows by the curtains. July 5, 2014
Rated 5 out of 5 by Toula was extremely HAPPY with ALL experiences at the Westin Harbour except for Toula, went there to dine because we were short on time because we waited in line so long to check in as there was a convention at hotel , staff at check in did all they could to get us to our room as quickly as possible as we had a concert to attend , however when we went to Toula (as a time saver since it was in hotel) waiter was very inconsiderate of waiting on us in a timely manner even though we explained to him we were very short on time , he seemed more interested in talking to another customer at the table behind us , it took him forever to bring our drinks& he seemed quite annoyed we were only getting dinner & not an appetizer or dessert, had to flag down another waiter just to bring us some bread, felt like we were bothering our waiter the whole time we were there, NOT VERY PROFESSIONAL, have stayed at other Westins such as The Moana Surfrider & have received the UTMOST SERVICE at the hotels restaurants July 3, 2014
Rated 5 out of 5 by Very comfortable Very clean and comfortable rooms July 3, 2014
Rated 4 out of 5 by Staff is special We had a minor emergency while at the hotel and the staff could not have been better. Michelle Yu took extra strides to make daughter feel better. George from security was kind and patient. We really appreciated the extra effort from the staff. July 2, 2014
Rated 5 out of 5 by Great place to stay The staff, room and service were excellent - couldn't ask for a more comfortable place to stay! Enjoy! July 2, 2014
Rated 3 out of 5 by The view was lovely. The breakfast/lunch dining room closed to early. The Consierge was always away from the desk. I tried four different times to see her. Short staffed. The lady at the valet was rude. Asked for change for a $20.00 to tip she said she did not have change and when I asked the person taking my car he asked her and she gave him change?? Hotel carpets filthy. Looked old and dingy. I was not at all impressed. July 2, 2014
Rated 2 out of 5 by A WESTIN IN NEED OF A FACE LIFT AND A FOCUS ON GUEST CHECK IN Checked into the hotel and waited over 20 minutes in the SPG Gold and Platinum check in line. The front desk was very short staffed. I noticed when AIr Canada or British Airways crew arrived to check in one of the two desk agents focused on them and left the rest of us standing there. I noted that this happened at least on 2 other occasions when I was at the front desk or in the lobby area. NOT impressive. Up the elevator we went only to discover a smelly hallway, littered with food trays, linens, and vacuum cleaners. No cleaning personnel were in sight. The hallway carpets were stained and dirty. The room wwas similar. Smelly with stained and frayed carpets. I am sure the previous guests were smoking in the room; it was repulsive. We had to leave immediately for a engagement otherwise I might have asked for a different room. We we returned late that evening it because apparently to me just how smelly and smokey the room really was. My 84 year old mother was simply too tired to relocate rooms so we bored the smell for the night and could not wait to leave the next morning. The swimming pool, hut tub is very spacious and there were lots of towels available both in the pool gym area and the steam sauna shower area. Nicely equipped. The buffet breakfast we pleasant enough although we were told one price and it turned out to be higher because it was a weekend. There was an item that was a real turn off. Amongst all the fresh fruit was a bowl of previously frozen berries that looked like someone upchucked breakfast. VERY unappealing to a person who only eats fresh fruits each morning for breakfast. Why this hotel cannot offer fresh berries especially when in season is beyond me; clearly its likely a case of same old same old,so why change. Self parking is off site, so if you are on a budget you have to park you car a block away. Of course if you pay a higher valet park rate the car is left on site. Again not appealing to a guest. All in all a very big disappointment for a Westin Hotel. Staff was helpful and understood my unhappiness but I think the entire hotel needs a revamp from service at check in to room renovations. I will give it a couple years before I consider a return and I am a bit fan of Westin, so feeling very let down with this property in Toronto. July 2, 2014
Rated 4 out of 5 by Hotel Needs Facelift Furniture and carpets need replacing. Concierge was not very good. Car was not brought around when the valet was called. July 1, 2014
Rated 5 out of 5 by Can't believe the wait time!! Had to wait 1 1/2 hour in line to check in on Saturday June 28th! I had previously attempted to check in early and was to told I would get a call back in the eventuality that it was possible, which I did but was never told that I didn't have to wait in line when I returned to check in. The lady at the desk told me the manager knew about the wait time and did nothing to remedy it. She did offer a $50.00 credit for the inconvenience which made all the difference. Apart from that unfortunate experience the hotel and room were very nice July 1, 2014
Rated 5 out of 5 by Great night's sleep despite airport nearby Check in was a breeze. Room was really comfortable. View is awesome! Only after we had been in the room a while did we ever notice a very large airplane landing at the Toronto airport! Never heard it! Only saw it! Watched for a few more minutes and realized there were several taking off and landing!!! The room is that quiet! Everyone is very friendly and helpful. Enjoyed our stay. June 30, 2014
Rated 5 out of 5 by A Great Hotel My wife and I really did enjoy ourselves while staying at the Westin. The staff was warm and very friendly. June 30, 2014
  • 2015-11-25 T07:15:13.526-06:00
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