Rated 3 out of 5 by Carhartt Savannah Westin
I have always enjoyed my stays at the Savannah Westin but the last one left much to be desired. The facility seemed severely understaffed. I ordered room service twice. One time it took over 90 minutes and the second time I received a phone call after 90 minutes and didn't receive my meal for 2 hours after I ordered. I had to call customer support and wait on hold for 45 minutes to get the internet working and was told it was slow because the hotel was fully booked (oddly the parking lot was empty). And then upon check out I was billed for internet service which should be waived for platinum. Each time I have stayed here I have had to have the internet charges removed. Overall, I still love this property but hope it was just a rough week for the hotel.
May 13, 2014
Rated 2 out of 5 by DissatisfiedTraveler Disappointed with accommodation and experience.
Decided to stay one night to check out the town. The moment i checked in and started inquiring about transportation and rental car, the front desk agent didn't know the answer about the rental car, transportation to the airport and taxi cab ride to the downtown area, Except she referred me to the concierge person and/or the valet person. Thought that was odd that she didn't know answer. Then after the check out, I checked out at exactly 12 noon and thirty minutes later I went back to the front desk to tell them that I left my charger. I was able to go back to the room and to my surprise the charger wasn't there. Though the room wasn't clean yet and the gratuity was also missing. I informed the front desk agent that it was odd that the gratuity and charger were missing but yet the room was not clean yet. In conclusion, the charger was never found and I felt like they didn't really care about the issue. Probably not going to stay in this Westin again.
July 9, 2014
Rated 5 out of 5 by CYel Beautiful View
The view of Savannah River and the historic part of the city is fabulous.
July 21, 2014
Rated 5 out of 5 by Paul011 Wonderful
Great place to stay. Great location. The were five stars.
July 21, 2014
Rated 5 out of 5 by Adventure73 The hotel has much to offer
Everything was great -- food, room, staff, free ferry ride. I enjoyed myself.
July 20, 2014
Rated 5 out of 5 by blackbeard food
my daughter and I arrived late and after deciding to order room service instead of going across the river we did not expect the meal we received. I don't think we could have received a better meal in the entire city. thank you very much especially to all those involved.
July 13, 2014
Rated 3 out of 5 by CH1958 Not everything I hoped for.
We stayed in February 2013. When I checked in I was asked if I wanted to go "green" and I said, "My wife's not with me so I don't know...if we do I will let you know." My wife did not want to so I never contacted the front desk giving the okay. Our room was not cleaned during the entire stay and we had to call for clean towels (Feb12-15, 2013). Also, I've never been at a resort of this quality where I had to search for the valet and I had to do this twice. I loved the hotel, the setting, the scenery, the golf course, etc. but was disappointed in the service.
February 16, 2013
Rated 4 out of 5 by patsy29 Beautiful location BUT bar/ lounge needs price makeover
An EXCELLENT Resort Hotel !!!!!! The staff was very knowledgeable of the area and offered many helpful recommendations. BUT...the only and MAJOR problem we encountered was the Bar/Lounge area. We had drinks and bar food at the bar and the prices we outrageous. No one was in the bar during the three nights we were there. Corporate should rethink the prices of the food and drink on this menu.
July 2, 2014
Rated 4 out of 5 by MrsFitz314 It works for us
Everything was great - except - we reserved a room with a king size bed. At check in we were given a room with two double beds, not the end of the world - but not what we wanted - nothing else was available
July 16, 2014
Rated 4 out of 5 by knightro Hotel Experience
The hotel is lovely. The breakfast (the only meal we ate there) was very good. My biggest complaint is that there were no coffee cups to replenish the ones we had used on our first morning. The smell of coffee and nothing to put it in about killed me! :) My husband then had to dress and go downstairs. The staff needs to be more attentive to things like that. Also I thought the bathroom light was not bright enough to put on makeup and was wishing for a makeup mirror......low and behold on the second afternoon I found one on the desk. Odd.... but it did help.
December 19, 2012
Rated 5 out of 5 by porboy The staff was excellent providing everything we needed.
Everything from the room to the dining was excellent. Staff was very responsive to our needs.
July 18, 2014
Rated 3 out of 5 by MarkF42 wonderful location is about it
While we did enjoy the event we came for on the island your resort us far from what we have come to expect at a Westin.
Starting with the unsanded and textured drywall patches in our room we counted 4 of them, paint stained carpet throughout the hall ways, paint slopped on door hinges and flocked wall paint boarder that was painted over in the room but the pattern shows thru apparently the resort had been painted recently by a very unprofessional company. The staff was efficient and personable but the facility on a Westin scale of 1 to 10 was only a 7
October 30, 2013
Rated 3 out of 5 by RMGTravel Average Stay
Have to say as a Platinum 2013 SPG and now a LifeTime Platinum I was treated as though I walked in off the street and never frequented Starwood properties. Disappointing.
From the approach at the front desk - and not having the simplest request I had made prior to our stay executed, I was not pleased with our experience. It appears until check out with an Associate named Ashley that none of the staff had any urgency or care about the experience. You have a lot of work to do.
We did enjoy the Heavenly Spa and the staff at the spa. Clean and beautiful.
September 3, 2013
Rated 2 out of 5 by Brent15 Disapointing stay
I had previously stayed at thos location a couple of time in the past and enjoyed my stay so much that I booked this weekend getaway. I actually spoke with someone at the site when making my reservations of a river view king room. I was surprised to find wehn I arrived that I would be staying in a golf view duoble. I was "upgraded" to a river view, but our room had double beds and was next to a crying baby. I requested to be moved away form the baby, but was denied this request. I was most disapointed in the staffs willingess to help me relocate rooms, not to mention the fact that someones else was given the kind room that I origianally booked. Had I know that I would have bee placed in a double room, I would have not booked the stay.
February 19, 2013
Rated 4 out of 5 by Jim38 The hotel and it's location was great but the restaurant was a disappointment
The hotel was lovely and I definately would stay there again however the restaurant was certainly not up to Westin standards. After we were seated, my wife and ordered drinks and they were unable to make a Southern Comfort old fashion claiming they ran out. My wife ordered their signature chicken dish which was a real disappointment. For dessert we ordered one slice of pie to share with a scope of ice cream and were charged for two desserts. We have stayed at Westins from coast to coast for many years and have always enjoyed the food until this time.
March 27, 2013
Rated 3 out of 5 by Nena Do Not Disturb .. I shoulda known not to enter
Presenting to this lovely hotel was exciting, check in went quickly - and then we arrived to our assigned room and the disaster began. We checked in to a room that was occupied! Upon calling desk I was left on hold, then told to wait for an attendant to bring new keys & room assignment. We finally were getting settled & heading across the river, we board the ferry & things were looking up. Wrong, after a short ride they turned us back and decided they wouldn't run again for an hour, boat parade upcoming!! We end up traveling by car - disappointing!
December 11, 2011
Rated 3 out of 5 by Bowwow Barking Dogs
I would like to say that everything was perfect at the Westin Savannah, but I can't.
My wife and I booked four days at the hotel. We unpacked our bags and stored them in our rental car. Then, the next door neighbors, and their dogs, checked in. At first it wasn't bad; just a little barking. As the stay continued the dogs barked more often. Then it began to smell. I could have requested a new room, but as I said, we were unpacked. In the future, before I book a Westin property I'm going to inquire about pet policies. If dogs can stay, I won't book.
October 19, 2013
Rated 4 out of 5 by Velocity Low power on the boat dock
We rented two rooms and dockage for our boat for 3 nights just last week. The rooms were exactly as expected however the boat dockage was a total disappointment.
The dock power should serve 120/240V service however the first tower we attempted to use only provided 100/200V power. That is not enough to run systems and as such we were forced to run our generators for power.
The engineers on staff were of no help. I did actually locate two 50 amp stations on the main power box on the dock and they did serve the correct 120/240V power. That however was on the last day.
Bottom line, the power issue is not what I would expect from a Westin Hotel & Resorts facility and cost us approximately $600 in fuel.
Will not be returning with the boat!
August 14, 2013
Rated 5 out of 5 by relaxers Beautiful Hotel and Trip
When first arrived was disappointed in room as soap dish was missing in bathroom. This should have been checked prior. Also toilet backed up ten minutes after checking in. Was very embarrassing. Staff was very accommodating in trying to fix all problems. Also sent bottle of wine to make-up for any inconvenience. Was celebrating our 20th Wedding Anniv. and front desk staff sent bottle of champagne with strawberries the next evening. Was a very pleasant surprise and totally unexpected. Would definitely stay at this hotel again. Was simply beautiful.
May 20, 2012
Rated 3 out of 5 by AFD65 Pet policy needs work
From checkin at 4 until we were finally allowed to change rooms around midnight, there was a dog barking in the room across the hall. We went down to speak to someone about it, called down twice and finally my husband went down again around 11:30 pm to insist that we be moved. The overall attitude of the staff was "sorry, nothing we can do" - which is just unacceptable. We should not have had to ask 4 times for something to be done. It's fine for you to be pet friendly, but there has to be a way that this does not ruin other guests' experiences.
January 2, 2014
Rated 5 out of 5 by DavidF very nice and extremely helpful
Great location - above average golf course and experience at the golf course and spa. Most impressive was the staff. We were given a very nice room overlooking the river and Savannah. When we came back from dinner there was a group having a party on the terrace. The noise of the band came up to the room. The front desk manager was most helpful and accommodating in moving us to the other side of the hotel and providing breakfast vouchers for the inconvenience. What could have been a problem was solved in a quick, easy and most professional manner.
May 4, 2012
Rated 5 out of 5 by Travelforfun27 Wonderful Stay
Everything about this property, including the staff, exceeded our expectations. We would not hesitate to stay here again.
July 15, 2014
Rated 5 out of 5 by Family8 Lovely for families
Everything about the Westin resort accommodated our family. The children could swim, play golf at the range or putting green, and ride the free ferry to the shore of Savannah. The resort was not crowded, so golf shop was able to spoil the children.
Our room has an incredible view, was spacious and super clean. Beds are delightful and staff was most welcoming to us.
We parked our own car, which kept costs down.
As SPG members, there were plenty of perks that we took advantage of. A great program all around.
I just wish breakfast was included.
August 20, 2012
Rated 5 out of 5 by titan2270 The Sraff
What a wonderful hotel experience. I only stay at 4 or 5 star hotels a few times a year, and the location and beds and rooms were great, but I want to particularly note that this stay was exemplary because of the staff and hospitality.
Pretty locations ( like this one) and nice beds and amenities are all well and good, but this Westin gets a huge 5 star for the hospitality and professionalism of the staff. Southern hospitality, smiles on faces, efforts to make people feel welcomed and so on. Just those small little things that take it up a notch.Management there must be excellent, as the staff from top to bottom was professional, confident, and accomodating without any sort of "stuffy" feel. Awesome job staff! I will come back because of you
April 12, 2013
Rated 2 out of 5 by JHB2014 JB
Not very good. Pool was closed half the time. Had to hunt someone down to open parking deck. $24 for eggs grits and bacon.
July 14, 2014
Rated 5 out of 5 by mike6945676794 title
Staff were extremely helpful and responsive
July 16, 2014
Rated 5 out of 5 by JRD3 Front Desk Staff Was Amazing
I travel 3-4 days a week on business, so I get to see a wide range of service. From the very poor - to the exceptional. Exceptional was what I received from Aaron H. at the front desk. He greated me with a smile. Did an excellent job of explaining the properties - even tailoring some of the information to activities that he knew would interest us. When my wife and daughter arrived later and picked up their key, he greated them and remembered their interests from our earlier conversation. He is a true ambassador for your hotel and your brand.
June 3, 2013
Rated 4 out of 5 by Bigdaddy1127t Beautiful
The hotel was great loved the view right on the river. The only problem was the slow drain in the tub.
July 14, 2014
Rated 3 out of 5 by MoeD Great resort, but room was not clean.
The resort was great, but I had cleaning issues with my room. The 1st night I noticed trash under the dresser where my television was located and women hair pins on the floor by my night lamp. I figured it just may have been an isolated incident, but the next day after my room was cleaned the stuff was still there. This resort allows animals in the rooms and for the rooms not to be properly cleaned is not acceptable. When reported to management, I was given a business card and told to contact her for a free upgrade on my next stay.
March 13, 2014
Rated 3 out of 5 by unhappy hotel guest Savannah
We had three separate experiences with staff that we not as expected:
1) Bar - we received a bill with additional drinks (yes we were with a group) that we did not order and the waiter blamed me for the wait staff not keeping up with who ordered which drinks...bar manager agreed that the attitude was improper but did nothing more
2) Requested coffee in the morning from express service...staff was disrespectful and informed my wife that she needed to order correctly...not a good thing to do with a guest who has not had coffee
3) Brunch...was told by staff that I didn't need a plate and took it away...was informed that shrimp and grits was only served in a glass bowl...all others in line before me had a plate
What happened to southern hospitality?
February 26, 2013