Rated 4 out of 5 by NandJ Hotel great, administration poor
Spent an overnight stay at the Westin to see a show in Sydney - beautiful hotel, amenities, location, breakfast. Unfortunately appalling administration. 2 out of my last 3 stays at Starwood hotels have had my credit card charged for unauthorised transactions. This time another's accommodation & meals despite prepaying. No apologies. My credit card still has transactions pending using up my credit limit. Arrogant staff and appalling privacy of credit card details.
March 25, 2014
Rated 3 out of 5 by Dazzakits Car parking ridiculousness foxtel broken
We self parked onsite and as I drove in I noticed the overnight weekend rate was $35 when I asked if I could pay that on my room the answer was yes $69, I explained the rate was $35 but was just told that the rate was $69 from them?... I found the receptions approach to handling this to be cagey rather than try and explain.
On top of this I was planning on watching a big game and foxtel was broken my whole stay. Annoying.
April 7, 2014
Rated 3 out of 5 by cjre35 Executive Lounge Very Disappointing
We have always enjoyed our stay at the Westin and our accommodation has never been an issue as it has always met our expectations for style, comfort and cleanliness something that we have grown very accustomed to the Westin experience. The only let down was the Executive lounge facilities very small, lack variety of food, glass table tops always looked unclean as food crumbs would get trapped between the table and glass top which is not a nice look. Staff did the best they could despite being a busy time of the year and the lounge was full
December 30, 2011
Rated 5 out of 5 by anzac Very Happy Hotel
This is the second time we have stayed at Wes tin and found everything we required.
A special mention must be made of the service and understand of all the staff.
We look forward to staying in the future.
April 29, 2014
Rated 4 out of 5 by Anime Great location
Whilst this hotel is definitely 5star there were some issues with housekeeping.
I had a five day stay and on arrival all 3 complimentary toiletry boxes were empty, when they did refresh them I ended up with 3 shower caps and nothing else. It took 3 repair calls / visits for the shower to be fixed as it would not work. Quite inconvenient when traveling with a son of 6ft 5 who had no chance of fitting in the bath. Even though we went out all day the plumber was working on it when we arrived and housekeeping were cleaning the room at 4.15pm
April 6, 2012
Rated 5 out of 5 by Daffman70 Top Gear Festival Weekend Perfection
Came down from QLD for Top Gear Festival and while my son and I went to look at cars, the ladies in the family went shopping. Westin Sydney was terrific. Great location right in the CBD, 50m from Pitt st Mall. Staff were very attentive, and my rooms, although not requested, were side by side!!! Breakfast was terrific with good selection of healthy options as well as the old favourites. My first time in this Westin, and it lived up to my expectations after experiencing the Melbourne property. Great work to all the staff. We will be back.
March 13, 2013
Rated 4 out of 5 by Josso Great Location & Great Room
Stayed one night to have a look and get a feel for the hotel L21 Tower - Extremely good room, great bed - excellent deep bath & spotlessly clean. Would love to have had the afternoon tea - did not realise when booking needed to book in. Great stay & worth a visit. Hotel has a nice relaxed feel.
April 23, 2014
Rated 5 out of 5 by Poppy321 Quality beds, fantastic buffet brekky
Superior comfortable beds for great nights sleep. Amazing variety at buffet breakfast. Unfortunately had to wait almost half an hour to be seated and then 15 minutes in the cue to check. Overall a very enjoyable stay.
April 28, 2014
Rated 4 out of 5 Overall stay a wonderful hotel.
Facility & location excellent. Hotel staff wonderful helpful and really go the extra mile.
Lobby bar was disappointing for value for money, don't cater for groups larger than 4 there were 7 & upto 10 wanting to share the days experiences & after staying at the hotel for 7 days it was disappointing that we were reluctantly going to our hotel for a drink & catchup. Closing at 12 never understood that concept especially when we are in a major city??? Hence went elsewhere only hotel ever done that sadly explaining to our international guests about needing to milk our cows early morning.
Yes will come back to stay not to celebrate life. Every other hotel overseas was different in that respect.
You do have great staff & great service in all other aspects.
November 9, 2012
Rated 4 out of 5 by brent78 Very Nice stay.. a little expensive however
We stayed for the enening and booked with little notice.
The rate was rather high at AUD520 per night for a room that i would normally see advertised for around the high $300's
We were upgraded on arrival which was nice and took a little of the "sting" off after paying such a high price.
Beds are AMAZING .. by far the Westin beds are the best of all the mainline hotel chains !!
Staff, as always are wonderful and many other 5* hotels in Australia could learn a thing or two about customer service from these guys at the Westin Sydney
August 29, 2012
Rated 5 out of 5 by Benno Professional friendly staff
This is my second visit to Westin Sydney, I am hoping to make this an annual event as I have been coming over for the Sydney marathon each year. The staff are very professional and friendly. The decor of the rooms, and especially the design of the bathrooms are a good example of a truly worthy five star rating. The clock tower certainly makes for a fantastic and unique view for the hotel compared to other hotels of this standard in Australia. Hoping to be back again next year for the Sydney marathon (well organised event).
September 21, 2012
Rated 4 out of 5 by Belleavenue Not as good as it use to be!
Love the Westin Sydney have stayed there on many an ocassion but this time I felt that it was lacking in service. We were staying two nights even though our room was (serviced) our coffee ,tea and cups were not replenished and charging $8.00 to have room service delivered way over the top!
April 22, 2014
Rated 5 out of 5 by cheekygirl Luxurious tranquility
My room in the heritage part of the hotel was amazing. The room was saturated in the history but also had all the necessary modern inclusions. The large bathtub was amazing, the bed a comforting friend after a long day and the friendliness of the staff added to a five star experience.
April 22, 2014
Rated 1 out of 5 by Beagle23 Our hotel is not responsible....
Looking forward to a night away at the Westin Sydney, I decided to use my Star Privilege and get a delayed check-out. On checking out the next day however I was shocked to find that I was being charged for 2 nights' parking ($65/night) as I had exceeded the 24 hours limit. At no stage had Valet parking of the hotel or Concierge or anyone informed me of the charges. I have since contacted the Manager of the Westin Sydney who states that it is not the responsibility of the hotel to inform the guest of the charges. Very disappointing!!
June 24, 2013
Rated 2 out of 5 by Caz28 Disappointed
The idea was for my sister and I to finish our business in Sydney, have a quick dinner and instead of driving 2.5hrs home, stay in a comfortable hotel, relax, watch a movie and enjoy. After eating and coming back to the room about 8.45 we figured out the Movie system did not work, at about 10.45 we had to finally kicking out the technician and say it just isn't going to work. He kindly said we could change rooms but by this time the evening was over, the relaxation gone. A real disappointment.
February 27, 2014
Rated 5 out of 5 by Lynned Just an overall experience
This hotel was better than i thought. I wanted a place close to the cenotaph to enjoy the dawn service. The Westin was superb. Staff great. Room out of this world. Thoroughly recommend this hotel
April 27, 2014
Rated 5 out of 5 by gaelic 1st time and not the last time
Exceptional in just about all respects from check-in to check-out.
Only minute negative was I found the pillows uncomfortable.
April 29, 2014
Rated 5 out of 5 by MountainRider Ideal business hotel
Fantastic location and loved the Tower rooms. Guest rooms are new with comfortable and functional layout.
The dining options are somewhat confusing with the hotel layout- the lobby in particular. I did not realize the basement had dining options and thought it was just for conferences. Some people may gripe about breakfast buffet pricing, but Sydney breakfast is ridiculously expensive - so the buffet rate is on par with other breakfast options in the city. The Westin buffet is by far the most extensive and convenient option.
June 12, 2012
Rated 4 out of 5 by Sunny28 Getting Complacent Westin?
As one of the best hotels in Sydney, my expectations weren't sky high, but I hated the fact there was no slippers, no toiletries (paste/brush, etc), computer was down when I checked in... internet fee was wrongly added to my bill even though it was included in the package. I've had better experiences at other 5 star properties in Sydney. Sorry to say that, but you've a reputation to keep, if not exceeded.
April 3, 2014
Rated 5 out of 5 by Pene78 Sydney's Finest
Loved it so much that I extended our stay twice and came back after visiting New Zealand for a week. Room upgrade was wonderful, very large, comfortable. Knowledgeable, friendly staff from concierge to front desk to maids and hotel engineer, everyone is committed to superior service. We did not dine here, but used the business center often for the free internet for emailing. Met a guest from Brisbane who claims he always stays here for the location and comfort. I can't imagine coming back to Sydney and staying anywhere else!
August 8, 2012
Rated 2 out of 5 by Bedhell812 Need to replace Bed ASAP
I was in room 812 (also had room 813).
The bed was very poor. Obviously sagged. I slept half the night on the floor.
I appreciate being asked. I was going to email to advise. Was very obviously a bad & old bed.
Otherwise staff etc. all good.
April 22, 2014
Rated 1 out of 5 by Adam80 Poor Stay
This is the second time I've stayed at the Westin Sydney and fallen ill. The atmosphere in the room is incredibly dry, I suspect from shoddy air conditioning. Tried to move to a room with a window or balcony but was told there aren't any available. The bathroom is also susceptible to flooding. Shower design is terrible. For one of the most expensive hotels in Sydney, the conditions are very poor. Good location. Breakfast is good but over priced...they even charged me extra for a second coffee!! Doubt I'll stay there again.
September 10, 2012
Rated 5 out of 5 by Simon00 Well located
Excellent short break experience. Well appointed rooms. Well located and friendly attentive staff. Will definitely stay again.
April 27, 2014
Rated 5 out of 5 by Bridie PERFECT EASTER
Had five days over the Easter Holiday at Sydney Westin, just Magic! Everything was perfect including the Weather, Great Rooms Healthy Food, Great Service cannot wait to go back there.
April 25, 2014
Rated 5 out of 5 by LM82 Great Location
My husband and I had a short getaway and stayed at this hotel, it was a lovely big room and such a convenient location
April 27, 2014
Rated 5 out of 5 by bretto excellent service
I'd like to thank the staff of this fantastic hotel, after a late flight with no sleep, had such an early check-in, one would not think it possible. The room was superb, comfort, design , the bathroom, well perfect. . I travel so often staying in so many hotels, i usually stay in another hotel in Sydney, but i have found my home from home. Thank you for the service, you need a compliment better than i can write, but hope people understand the value of a nice establishment. See you in four weeks and for many years coming.
January 4, 2013
Rated 5 out of 5 by Aimee171 Outstanding as usual
We've stayed at the Westin a few times now and I can safely say it is the only hotel we will now stay in Sydney. We are always greeted with a smile at the door, valet parking easy and In our last stay we were upgraded to a stunning room- we were devastated we had to leave at 5am the next morning!! The time before we were given the wrong room, but the staff were so quick to move us to the next one we were really impressed! We never want to leave when we stay at the Westin and can recommend it to anyone staying in Sydney !
February 19, 2013
Rated 4 out of 5 by faffa holiday fun
Excellent spot to enjoy Sydney
April 30, 2014
Rated 3 out of 5 by Wisconsinguest Great location in CBD
Very disappointed that a room reservation that we made over six months ago (for a special 40th wedding anniversary vacation to Sydney) was changed and we were given a different room than was listed on our guaranteed reservation; due to a preference for a large convention group staying at this hotel. Beware if you are just an ordinary Starwood member, you can get your guaranteed room changed without any concern by the hotel management. I asked for an explanation by the General Manger and did not receive any response.
October 25, 2013
Rated 5 out of 5 by Dinaholic Understated luxury
Stayed at the Westin last weekend , benefit of a secret hotel deal. Have been to most of the 5 star hotels in Sydney, but none of them can compete with the Westin for understated luxury, service, friendly staff, cleanliness, food, architecture and some brilliant little touches that help make your stay special. BUT it was marred by two incidents. One night there was a small explosion in my room, then all the lights went out. I rang reception and within 5 minutes a maintenance man came, managing to get some of the lights working again. During the next night, there was a tapping noise in my room, When I got up, there was water dripping through the ceiling. I put a water jug under the drips, to minimise the damage.
Despite these problems, the wonderful atmosphere the Westin offers made my stay memorable
February 5, 2014