Rated 5 out of 5 by Ann1953 Enjoyed this hotel
Love the combination of heritage architecture and modern comfort. Big deep bath, comfy bed and great heart of the city location.
May 11, 2014
Rated 4 out of 5 by brent78 Very Nice stay.. a little expensive however
We stayed for the enening and booked with little notice.
The rate was rather high at AUD520 per night for a room that i would normally see advertised for around the high $300's
We were upgraded on arrival which was nice and took a little of the "sting" off after paying such a high price.
Beds are AMAZING .. by far the Westin beds are the best of all the mainline hotel chains !!
Staff, as always are wonderful and many other 5* hotels in Australia could learn a thing or two about customer service from these guys at the Westin Sydney
August 29, 2012
Rated 5 out of 5 by Benno Professional friendly staff
This is my second visit to Westin Sydney, I am hoping to make this an annual event as I have been coming over for the Sydney marathon each year. The staff are very professional and friendly. The decor of the rooms, and especially the design of the bathrooms are a good example of a truly worthy five star rating. The clock tower certainly makes for a fantastic and unique view for the hotel compared to other hotels of this standard in Australia. Hoping to be back again next year for the Sydney marathon (well organised event).
September 21, 2012
Rated 1 out of 5 by Beagle23 Our hotel is not responsible....
Looking forward to a night away at the Westin Sydney, I decided to use my Star Privilege and get a delayed check-out. On checking out the next day however I was shocked to find that I was being charged for 2 nights' parking ($65/night) as I had exceeded the 24 hours limit. At no stage had Valet parking of the hotel or Concierge or anyone informed me of the charges. I have since contacted the Manager of the Westin Sydney who states that it is not the responsibility of the hotel to inform the guest of the charges. Very disappointing!!
June 24, 2013
Rated 5 out of 5 by nikleah2009 Great service for a travelling mum
I was so happy with my stay as I am mum that travels frequently with a toddler and an infant. Service was outstanding and the extra help when your hands are full was beyond my expectations. Thanking the Westin and staff.
May 6, 2014
Rated 2 out of 5 by hamb Hotel service needs real improvement
What needs improvement:
- Checkin: Room not ready; attention to quick solution unsatisfactory
- treatment in restaurant needs improvement
- amenities in room not filled up daily
- swimming pool area very uncomfortable
May 6, 2014
Rated 5 out of 5 by tony471 Quiet room in a central location
from check in to check out we could not fault the hotel we will be back
May 11, 2014
Rated 4 out of 5 by NandJ Hotel great, administration poor
Spent an overnight stay at the Westin to see a show in Sydney - beautiful hotel, amenities, location, breakfast. Unfortunately appalling administration. 2 out of my last 3 stays at Starwood hotels have had my credit card charged for unauthorised transactions. This time another's accommodation & meals despite prepaying. No apologies. My credit card still has transactions pending using up my credit limit. Arrogant staff and appalling privacy of credit card details.
March 25, 2014
Rated 4 out of 5 by Di727 One of our favourite hotels in Sydney
Great location and value. This places has us going back over and over again
May 11, 2014
Rated 5 out of 5 by MountainRider Ideal business hotel
Fantastic location and loved the Tower rooms. Guest rooms are new with comfortable and functional layout.
The dining options are somewhat confusing with the hotel layout- the lobby in particular. I did not realize the basement had dining options and thought it was just for conferences. Some people may gripe about breakfast buffet pricing, but Sydney breakfast is ridiculously expensive - so the buffet rate is on par with other breakfast options in the city. The Westin buffet is by far the most extensive and convenient option.
June 12, 2012
Rated 2 out of 5 by Caz28 Disappointed
The idea was for my sister and I to finish our business in Sydney, have a quick dinner and instead of driving 2.5hrs home, stay in a comfortable hotel, relax, watch a movie and enjoy. After eating and coming back to the room about 8.45 we figured out the Movie system did not work, at about 10.45 we had to finally kicking out the technician and say it just isn't going to work. He kindly said we could change rooms but by this time the evening was over, the relaxation gone. A real disappointment.
February 27, 2014
Rated 5 out of 5 by Pene78 Sydney's Finest
Loved it so much that I extended our stay twice and came back after visiting New Zealand for a week. Room upgrade was wonderful, very large, comfortable. Knowledgeable, friendly staff from concierge to front desk to maids and hotel engineer, everyone is committed to superior service. We did not dine here, but used the business center often for the free internet for emailing. Met a guest from Brisbane who claims he always stays here for the location and comfort. I can't imagine coming back to Sydney and staying anywhere else!
August 8, 2012
Rated 4 out of 5 by cktpj Points To Improve
- provide atleast a pair of sleeper for guest in the hotel room
- atleast a bottle of complimentary drinking water daily
- free Wi-Fi access for hotel guest & not getting the access code for 1 hour free access at the lobby
May 3, 2014
Rated 3 out of 5 by Dazzakits Car parking ridiculousness foxtel broken
We self parked onsite and as I drove in I noticed the overnight weekend rate was $35 when I asked if I could pay that on my room the answer was yes $69, I explained the rate was $35 but was just told that the rate was $69 from them?... I found the receptions approach to handling this to be cagey rather than try and explain.
On top of this I was planning on watching a big game and foxtel was broken my whole stay. Annoying.
April 7, 2014
Rated 5 out of 5 by Lizzy2 Great location in Sydney CBD
Perfect location in Sydney CBD, within walking distance to the Opera house, the harbour bridge, shopping, fabulous dining spots. Easy access to and from the hotel when driving to other areas.
May 5, 2014
Rated 1 out of 5 by Adam80 Poor Stay
This is the second time I've stayed at the Westin Sydney and fallen ill. The atmosphere in the room is incredibly dry, I suspect from shoddy air conditioning. Tried to move to a room with a window or balcony but was told there aren't any available. The bathroom is also susceptible to flooding. Shower design is terrible. For one of the most expensive hotels in Sydney, the conditions are very poor. Good location. Breakfast is good but over priced...they even charged me extra for a second coffee!! Doubt I'll stay there again.
September 10, 2012
Rated 5 out of 5 by bretto excellent service
I'd like to thank the staff of this fantastic hotel, after a late flight with no sleep, had such an early check-in, one would not think it possible. The room was superb, comfort, design , the bathroom, well perfect. . I travel so often staying in so many hotels, i usually stay in another hotel in Sydney, but i have found my home from home. Thank you for the service, you need a compliment better than i can write, but hope people understand the value of a nice establishment. See you in four weeks and for many years coming.
January 4, 2013
Rated 5 out of 5 by Aimee171 Outstanding as usual
We've stayed at the Westin a few times now and I can safely say it is the only hotel we will now stay in Sydney. We are always greeted with a smile at the door, valet parking easy and In our last stay we were upgraded to a stunning room- we were devastated we had to leave at 5am the next morning!! The time before we were given the wrong room, but the staff were so quick to move us to the next one we were really impressed! We never want to leave when we stay at the Westin and can recommend it to anyone staying in Sydney !
February 19, 2013
Rated 5 out of 5 by Tubby55 This hotel has lots of character with modern features
The Westin Sydney is in an excellent location and has carefully adapted the old GPO into a modern facility. The staff were always very happy to help which is great to see.
May 5, 2014
Rated 3 out of 5 by Wisconsinguest Great location in CBD
Very disappointed that a room reservation that we made over six months ago (for a special 40th wedding anniversary vacation to Sydney) was changed and we were given a different room than was listed on our guaranteed reservation; due to a preference for a large convention group staying at this hotel. Beware if you are just an ordinary Starwood member, you can get your guaranteed room changed without any concern by the hotel management. I asked for an explanation by the General Manger and did not receive any response.
October 25, 2013
Rated 5 out of 5 by MissusS Beautiful hotel in a terrific spot
You can't beat the location of this hotel when staying in Sydney CBD. Quick walk to either Darling Harbour or Circular Quay and it's right next to the Sydney Westfield shopping centre. Rooms are a good size for Sydney CBD and have beautiful bathrooms. Staff were terrific and the actual hotel building itself is really lovely.
April 22, 2014
Rated 5 out of 5 by Anomi Great position
great position in the heart of Sydney
May 8, 2014
Rated 5 out of 5 by loretta61 Exceptional Hotel
Our stay at The Westin was exceptional from the courtious and helpful staff, comfortable accomodation, attention to detail, high standard restaurants and convenient location.
May 2, 2014
Rated 4 out of 5 by Josso Great Location & Great Room
Stayed one night to have a look and get a feel for the hotel L21 Tower - Extremely good room, great bed - excellent deep bath & spotlessly clean. Would love to have had the afternoon tea - did not realise when booking needed to book in. Great stay & worth a visit. Hotel has a nice relaxed feel.
April 23, 2014
Rated 5 out of 5 by anzac Very Happy Hotel
This is the second time we have stayed at Wes tin and found everything we required.
A special mention must be made of the service and understand of all the staff.
We look forward to staying in the future.
April 29, 2014
Rated 4 out of 5 by Sunny28 Getting Complacent Westin?
As one of the best hotels in Sydney, my expectations weren't sky high, but I hated the fact there was no slippers, no toiletries (paste/brush, etc), computer was down when I checked in... internet fee was wrongly added to my bill even though it was included in the package. I've had better experiences at other 5 star properties in Sydney. Sorry to say that, but you've a reputation to keep, if not exceeded.
April 3, 2014
Rated 4 out of 5 by Belleavenue Not as good as it use to be!
Love the Westin Sydney have stayed there on many an ocassion but this time I felt that it was lacking in service. We were staying two nights even though our room was (serviced) our coffee ,tea and cups were not replenished and charging $8.00 to have room service delivered way over the top!
April 22, 2014
Rated 5 out of 5 by Dinaholic Understated luxury
Stayed at the Westin last weekend , benefit of a secret hotel deal. Have been to most of the 5 star hotels in Sydney, but none of them can compete with the Westin for understated luxury, service, friendly staff, cleanliness, food, architecture and some brilliant little touches that help make your stay special. BUT it was marred by two incidents. One night there was a small explosion in my room, then all the lights went out. I rang reception and within 5 minutes a maintenance man came, managing to get some of the lights working again. During the next night, there was a tapping noise in my room, When I got up, there was water dripping through the ceiling. I put a water jug under the drips, to minimise the damage.
Despite these problems, the wonderful atmosphere the Westin offers made my stay memorable
February 5, 2014
Rated 5 out of 5 by cheekygirl Luxurious tranquility
My room in the heritage part of the hotel was amazing. The room was saturated in the history but also had all the necessary modern inclusions. The large bathtub was amazing, the bed a comforting friend after a long day and the friendliness of the staff added to a five star experience.
April 22, 2014
Rated 5 out of 5 by Poppy321 Quality beds, fantastic buffet brekky
Superior comfortable beds for great nights sleep. Amazing variety at buffet breakfast. Unfortunately had to wait almost half an hour to be seated and then 15 minutes in the cue to check. Overall a very enjoyable stay.
April 28, 2014