Rated 5 out of 5 by Teefy Warm welcome
Upon arrival at the hotel we were greeted extremely efficiently and warmly at the check-in and made to feel immediately at home.
The Executive Club is an oasis (we liked the fact that children had to leave at 6pm). The staff were friendly and helpful, there was no blaring TV and the food was delicious. Compliments to you also on your choice of wines.
In all, we enjoyed the quiet elegance and will most definitely stay with you again on our next trip to Sydney.
April 16, 2014
Rated 2 out of 5 by Ace0414 Do Not Distub?!
I knew there is a reason why I am Platinum elsewhere and continue to prefer that brand. I am not sure I could deal with a hotel like this one that has a policy where they can pretty much enter your room whenever they feel like it and ignore the "Do Not Disturb" sign. I think I can speak for a lot of global business travelers who may have to work odd hours and sometimes need a full day of peace and quiet. Well Jodie Frakes and this hotel basically states that they need to enter your room every day to service your room regardless of what your wishes are. This is something I have NEVER had to deal with across all of my global travels. I have already insured that future company travelers coming to Sydney will be staying FAR away from this hotel thanks to Jodie Frakes and their terrible customer service.
March 26, 2014
Rated 5 out of 5 by bretto excellent service
I'd like to thank the staff of this fantastic hotel, after a late flight with no sleep, had such an early check-in, one would not think it possible. The room was superb, comfort, design , the bathroom, well perfect. . I travel so often staying in so many hotels, i usually stay in another hotel in Sydney, but i have found my home from home. Thank you for the service, you need a compliment better than i can write, but hope people understand the value of a nice establishment. See you in four weeks and for many years coming.
January 4, 2013
Rated 5 out of 5 by Aimee171 Outstanding as usual
We've stayed at the Westin a few times now and I can safely say it is the only hotel we will now stay in Sydney. We are always greeted with a smile at the door, valet parking easy and In our last stay we were upgraded to a stunning room- we were devastated we had to leave at 5am the next morning!! The time before we were given the wrong room, but the staff were so quick to move us to the next one we were really impressed! We never want to leave when we stay at the Westin and can recommend it to anyone staying in Sydney !
February 19, 2013
Rated 5 out of 5 by Blackpool Perfect location.
The hotel is perfectly situated for seeing the highlights of Sydney also for shopping.
Couldn't fault the room and all the staff we had contact with were very professional yet friendly.
Our stay on this occasion was first class. .
May 25, 2014
Rated 3 out of 5 by Wisconsinguest Great location in CBD
Very disappointed that a room reservation that we made over six months ago (for a special 40th wedding anniversary vacation to Sydney) was changed and we were given a different room than was listed on our guaranteed reservation; due to a preference for a large convention group staying at this hotel. Beware if you are just an ordinary Starwood member, you can get your guaranteed room changed without any concern by the hotel management. I asked for an explanation by the General Manger and did not receive any response.
October 25, 2013
Rated 4 out of 5 by Kduong01 Great location
I stay at this hotel quite a lot every time I am in Sydney and the service and experience is always top notch. On this occasion however, the experience was not to the same standard I would expect. I had arrived at 14:40 to check-in, and was told by staff at the check-in counter that my room was not ready and that they were finalising the cleaning of the rooms. It was expected that my rooms be available at around 15:00. I had booked 2 Executive rooms so I proceeded to the Executive Club lounge to wait there for the rooms. I was constantly checking with staff as to the progress on the rooms and each time was told a further 10-15 minutes. I was eventually provided with access to my rooms at 16:10, which was disappointing. If they had told me at the very start that this would be the case, I could have made use of my time and gone shopping or something.
April 22, 2014
Rated 2 out of 5 by Caz28 Disappointed
The idea was for my sister and I to finish our business in Sydney, have a quick dinner and instead of driving 2.5hrs home, stay in a comfortable hotel, relax, watch a movie and enjoy. After eating and coming back to the room about 8.45 we figured out the Movie system did not work, at about 10.45 we had to finally kicking out the technician and say it just isn't going to work. He kindly said we could change rooms but by this time the evening was over, the relaxation gone. A real disappointment.
February 27, 2014
Rated 4 out of 5 by Tahoe11 Great Location!
The hotel is within walking distance of many of the attractions in Sydney. The concierge was very helpful in giving us tips on where to go and what to see. The rooms are very well appointed. Wi-Fi is not included in the room charges. We found this though out our stay in Australia ,not just at the Westin. We have travelled though out North America and Asia and have always had internet included with our stay.
April 28, 2014
Rated 5 out of 5 by Sonia19 What a wonderful stay.
From the moment we walked in The Westin, Sydney. Everything was done to perfection. The food and service was great and the in room massage divine.
May 27, 2014
Rated 4 out of 5 by Jacklovesme fantastic bathroom
Top marks for cleanliness. The bathroom was gorgeous with the separate shower, bathtub and toilet and the makeup mirror was most appreciated as usually bathrooms have a shaver power point catering only to men. Loved the wardrobe area as well. Only negative would be the room service delivery fee of $8 and breakfast cost way too much!
May 12, 2014
Rated 3 out of 5 by CMac1 Very Well Appointed But - Fresh air?
The room was very well set up, the plumbing - after OS experience excellent. the slightly stale smell in the room coupled to a sore throat in the morning may well be linked to the tendency to reduce fresh air into the air conditioning. Unlike most EU hotels there were no opening windows apparent in the Westin.
May 14, 2014
Rated 2 out of 5 by SydneyForaWeek Still can't get upgraded
After staying in Starwood hotels, loyally, around the world for years, I still don't get ANY consideration from this hotel chain. People traveling with me that stay in SPG hotels far less frequently than I, getting upgraded - no luck for me. Five nights in Sydney, great location, lame room. I have discussed this with SPG before - they don't seem to care.
May 7, 2014
Rated 4 out of 5 by NandJ Hotel great, administration poor
Spent an overnight stay at the Westin to see a show in Sydney - beautiful hotel, amenities, location, breakfast. Unfortunately appalling administration. 2 out of my last 3 stays at Starwood hotels have had my credit card charged for unauthorised transactions. This time another's accommodation & meals despite prepaying. No apologies. My credit card still has transactions pending using up my credit limit. Arrogant staff and appalling privacy of credit card details.
March 25, 2014
Rated 4 out of 5 by IDG14 still one of my all time favourites
it just all add ups, year after year
May 29, 2014
Rated 4 out of 5 by maxsleep Hard to beat
Value for money this is a good choice. Right in the center of town, the historic aspect combined with the modern make this a nice environment to stay in. The Gym being a privately run one is better than any hotel i know in SPG.
Try for a room in the old section, great character.
improvements?: needs better business facilities and the chess board in the lounge is missing a red bishop. ( i didn't take it)
April 24, 2014
Rated 3 out of 5 by marylou rock hard bed
we were given the option to upgrade to an executive suite which gave us access to the club lounge & we took up the offer --after 1 night we declined the club lounge as we did not feel it was of any value compared to the many other club lounges we have been to world wide & unfortunately we had to change rooms to the heritage room with a rock hard bed which was most uncomfortable. as we have stayed at the Westin Sydney many times & a Gold member I would have thought a better room would have been offered.
April 2, 2013
Rated 4 out of 5 by Balmain details
I really like the Westin Sydney. But I noticed small things awry in my rooms - I stayed with you last Friday (2 Nov) and last night (5 Nov). On Friday, the shower lever was stuck and would not change from the full overhead to the smaller showerhead - and there was no shampoo or conditioner in the bathroom. Last night, the radio turned on but no volume - no sounsd from the speakers. So useless. These are very small things but it's attention to detail that makes a really good hotel truly great. Thanks
November 6, 2012
Rated 5 out of 5 by Dallas66 This hotel was luxurious
As soon as you arrived at the hotel you felt special
May 27, 2014
Rated 5 out of 5 by Dinaholic Understated luxury
Stayed at the Westin last weekend , benefit of a secret hotel deal. Have been to most of the 5 star hotels in Sydney, but none of them can compete with the Westin for understated luxury, service, friendly staff, cleanliness, food, architecture and some brilliant little touches that help make your stay special. BUT it was marred by two incidents. One night there was a small explosion in my room, then all the lights went out. I rang reception and within 5 minutes a maintenance man came, managing to get some of the lights working again. During the next night, there was a tapping noise in my room, When I got up, there was water dripping through the ceiling. I put a water jug under the drips, to minimise the damage.
Despite these problems, the wonderful atmosphere the Westin offers made my stay memorable
February 5, 2014
Rated 5 out of 5 Beautiful setting
I have previously been to the Westin for meetings and been taken by the magnificent building. The room lived up to my expectations of being well appointed, stylish and very VERY comfortable. I highly recommend it, especially for proximity to Pitt Street Mall and Circular Quay. Nothing pretentious about the hotel even though it possibly has every right to be. It is simply beautiful.
April 27, 2014
Rated 5 out of 5 by Dianne84 Definitely return
Room was perfect. Reception staff friendly but probably needed more staff as waiting time was a LITTLE lengthy. All staff were very friendly. Particular appreciation should go to the wonderful gentleman who guided us to our car on departure. I didn't catch his name but I think he may have been of Indian decent, he was SO attentive. Well done.
Unfortunately the pool and gym were being refurbished - we stayed 2 nights and it would have topped our stay if we were able to make use of these facilities.
September 20, 2012
Rated 5 out of 5 by TrisnoK Delightful room
As mentioned in my review on TA:
Can't praise the room enough. Clean, spacious and very comfy king bed. The bathroom is fabulous too. Marble floor and walls, glass doors, large mirrors. As someone with a quirky demand for big modern nice bathrooms, westin has one of the best I've ever seen for hotels. Would certainly stay again if opportunity arose. Cheers. One quibble though, regular noise from the clock tower is abit annoying. Could be a problem for light sleepers. Luckily, I'm not one of them.
December 25, 2012
Rated 3 out of 5 by DiggerDark Good Location Terrible Beds
Heavenly bed, more like collapsed cot! Room was nice and quiet but the bed sagged, creaked and moved.
May 25, 2014
Rated 3 out of 5 by mgpacific Great Location
This hotel is nice, staff are good and the food is good quality.
There is little recognition for loyalty even when you pay on SPG Points.. little disappointing.
Bar food is great but $$ Hotel is clean and staff are friendly.
May 16, 2014
Rated 5 out of 5 by Adrac Excellent location and facilities
I visit Sydney for business purposes at least once a month. I usually stay at another CBD 5 star hotel but will use the Westin in the future. My room in the old section overlooking Martin Place was very spacious and well appointed and I liked the connection with the old GPO.
May 11, 2014
Rated 3 out of 5 by Dazzakits Car parking ridiculousness foxtel broken
We self parked onsite and as I drove in I noticed the overnight weekend rate was $35 when I asked if I could pay that on my room the answer was yes $69, I explained the rate was $35 but was just told that the rate was $69 from them?... I found the receptions approach to handling this to be cagey rather than try and explain.
On top of this I was planning on watching a big game and foxtel was broken my whole stay. Annoying.
April 7, 2014
Rated 5 out of 5 by ZrmAust Excellent stay
Our stay at The Westin Sydney was wonderful. The room was immaculate and the bathroom was superb. The beds were comfortable, the linen was great and on request we were able to get firmer pillows. The bathroom was amazing with separate rooms for the w/c and shower attached to the marble bathroom with great tub.
The hotel is wonderfully located.
Our only complaint is the quality of our in room dining, it did not match the price. However great dining options below the lobby; great sushi bar.
July 12, 2013
Rated 4 out of 5 by Honglling comments
I ordered a desert (pavalova) for room service . The quality is sub standard. I think Westin Sydney needs to improve your food standard.
May 21, 2014
Rated 4 out of 5 by VJ69 This hotel is so classy and comfortable
Really enjoyed our stay. Rooms were so comfortable with all amenities we needed. The only let down was the pool and its access. It was incredibly convoluted to get there and when we did it was in an adjoining fitness centre and was only a 15m lap pool. It was not the private luxurious pool spa we would have normally expected of such a hotel which was disappointing.
The only other small thing was the exorbitant prices for buffet breakfast and lack of any offers. $42 is just way too much.
January 2, 2013