Rated 5 out of 5 by Baroness100 The Westin Melbourne
Fantastic Hotel, fabulous staff, so much attention to detail, why would you stay anywhere else when in Melbourne.
July 24, 2014
Rated 5 out of 5 by Pepsta Best Location in Melbourne
Well appointed room.Very comfortable and great size bathroom.
July 28, 2014
Rated 5 out of 5 by Norcalfamily Great location for Australian Open tennis fans
The Westin Melbourne is a top hotel for amenities and hospitality. The location is perfect for tennis fans and travelers who want to be around a convenient setting - about a mile from the tennis stadium and close to public transit. One would never want to get out of the 'heavenly' beds! The staff was very helpful and polite, especially the concierges. Very nice pool and fitness center for SPG members!
January 29, 2013
Rated 5 out of 5 by Sandie Enjoyable Experience
this hotel provides all the comfort and safety a female business traveller could ask for .
I will definitely be staying at the Westin in Melbourne again . thank you
July 19, 2014
Rated 4 out of 5 by Richard55 Nice Hotel with some flaws
The hotel is in a great location and is a nice building with nice rooms. Unfortunately, there is no club and dining / bar options in the hotel are exorbitantly expensive. The bed was very comfortable and room quite clean and comfortable. One major weakness is the lack of electrical outlets in the room especially next to the bed and there is no wireless in the rooms. So some basic things are missing.
May 16, 2012
Rated 5 out of 5 by Italy1 Wonderful Location
Concierge was very efficient recommending wine tours and assisting last minute. Early check in very convenient and an alround caring and efficient service from all staff at Westin. We will be back.
July 14, 2014
Rated 4 out of 5 by freddo02 Sound Hotel
A good place for Business travellers, very central and highly comfortable. Julia Churchill's assistance on Reception was outstanding.
July 20, 2014
Rated 5 out of 5 by AJ01 Excellent facilities and rooms
Fantastic stay, great location in Melbourne CBD, with easy access to all facilities, restaurants, shopping, etc
July 22, 2014
Rated 4 out of 5 by Mercer62 Hotel stay
Good deal offered including valet pkg, buffet breakfast and internet. Nice to get an upgrade as we'll.
Didn't sleep well because sooner was too thick and hot. Pillows also to soft. I probably could have rung up for another blanket and firmer pillows but ended up just putting up with it. So probably my fault. Otherwise great stag and very convenient location.
May 11, 2014
Rated 5 out of 5 by JujuB So close!
The Westin is so close to eveything in the city.. an ideal location.
When you need a change of pace there is the perfect pool to swim in.
And the staff are wonderful..nothing is too much trouble.
July 11, 2014
Rated 3 out of 5 by dietaryrequirements Food disappointing
The room and facilities were excellent. However severely let down by the room service staff who clearly could not cater for "special dietary requirements" as advised in the menu. Twice they delivered the wrong meal including over-charging for food that was not ordered and related to an allergy that had been explained.
June 10, 2014
Rated 5 out of 5 by Andrew06 Fantastic experience
We stayed for three nights and had a thoroughly enjoyable time. The staff appeared to know the business well and had a great balance of friendliness while still achieving a high standard of service.
Would highly recommend The Westin as a great place to stay in Melbourne.
June 26, 2014
Rated 5 out of 5 by vernons1 FAB HOTEL
When i arrived at the hotel i was greeted with a
warm welcome at the front door by the staff who knew who i was. To me that's a great way to start my hotel stay. And i would like to say thank you to all the staff who made my hotel stay such a delight.
June 30, 2014
Rated 4 out of 5 by Apostolie Best hotel in Melbourne
I have tried all the hotels and this is the best by far in Melbourne...
July 23, 2014
Rated 5 out of 5 by Girl24 Great Room
fabulous room. great views, great bathroom. wonderful bed,
July 23, 2014
Rated 4 out of 5 by Pete1234 Bad customer service
I love the hotel it looks really nice and great facilities but every aspect of the hotel changes moment the people who serve you does not make you feel welcome or show any kindness towards there guest , so far this is the worst service I have experienced at any front desk I have walked in to get my self checked in and to check out , for a five star GSA I felt the service was really really pour except for the room service agent & the porters who was friendly and nice to us. Overall I was satisfied with your room and the rest of the facilities but who ever who's in charge of your front office team needs a wake up call and get there staff up to five star service and even after when i was talking to my colleague he even mentioned about the same issue he experienced when he stayed with you couple of months ago. So it is pretty obvious you need to step up on your service level and take it bit more serious.
October 6, 2012
Rated 5 out of 5 by LongBlackPete This hotel is warmly welcoming
Good reception experience and SPG recognition. Room on SPG floor a nice treat. Buffet breakfast is superb, amongst the best I've had.
July 17, 2014
Rated 4 out of 5 by whyineedanickname Great location and staff but never dine in room
Welcoming staff, great room and facilities in general. In room dining was terrible, expensive steak with no taste, burnt sweetcorn (no idea how you do this) and a desert of a hot hot pie served next to totally melted ice cream that looked like a complete mess
June 26, 2014
Rated 5 out of 5 by slk15 This hotel is luxurious
We felt very spoilt, the facilities, staff and location are all exceptional.
July 21, 2014
Rated 5 out of 5 by Pete008 Fantastic location & facilites
Had an amazing experience staying at the Westin. Great spot fantastic facilities.
July 20, 2014
Rated 5 out of 5 by Fez53 Wicked
Great service, friendly staff. Extremely handy location to Regent Theatre!
July 21, 2014
Rated 3 out of 5 by Coolboy My 5 days at Westin Melbourne
Good location, nice hotel lobby and nice wellness centre. However, there is no free wi-fi in the room, the room is not being cleaned thoroughly, and the free tv channel is lack of entertaining shows.
when we noticed that our room was not cleaned properly and asked customer service staff for change of room, we were told that our room had been cleaned and there was no room available. Luckily, we had evidence and managed to speak to their customer relation manager, Fiona, and she was very friendly and helpfull to find other cleaned room for us.
Oh yeah, remember to bring your tooth brush and tooth paste, because they are not provided in the room. Also, if you stay with your partner and kids for many days, you may want to bring your own body wash and shampoo because they only provide 1 small set of body wash and shampoo. This will save you trouble from keep calling room service to ask for extra sets everyday.
June 22, 2013
Rated 5 out of 5 by Jules Relaxing Stay
Had a lovely stay. It was a great way to relax after a hectic work week. The staff looked after my every need and any questions that I had were solved quickly with a smile.
I will definately be staying at this hotel again
The only thing I would suggest and I am not sure whether it was the room that I was in, but there needs to be a hotel telephone directory in the room.
February 27, 2013
Rated 5 out of 5 by Leisure14 Superb location
I found it disappointing that I could not get my name spelt correctly. I hope that you can change this for my next stay. The hotel, location, staff and surrounds were exceptional,
I hope that the UK visitors to your hotel were not upset by the fact that you were flying the Union Jack upside down. I am sure that this has now been corrected.
May 6, 2014
Rated 4 out of 5 by Dogo A Good Choice
Staff very friendly and welcoming. Rooms nicely equipped and larger than usual hotel fare. A central location close to main shopping area. Delivers on 5 star expectations and should not disappoint. One gripe - charging for wi fi access would prefer such things hidden in overall room rate.
June 10, 2014
Rated 5 out of 5 by Riche0009 We were surprised!
Our room was gorgeous, it overlooked Swanston St so was great to people watch & at night looked amazing with all the lights. The concierge staff were like family members, very helpful & so friendly. Breakfast was delicious & the wait staff very attentive.
We also enjoyed cocktails in the bar which were great (especially the espresso martinis)
April 28, 2014
Rated 5 out of 5 by Jenavi good end to a week
Excellent hotel, lovely luxurious accommodation. Made me feel welcome and at home. Everything I could want in a room and situated perfectly for shopping , work and the theatre. Staff were all very friendly and welcoming. Great gym and pool. Made me wish I was staying for several nights more!
June 8, 2014
Rated 3 out of 5 by Penfold Westin Melbourne lacks 5-star feel and has pretty atrocious food.
Restaurant menu tiny. Dishes unimaginative and basic ones even are poorly executed - meaning badly cooked or poor quality. Probably the most disappointing 5-star hotel F&B experience I've had in any continent for several years.
Martini Bar closed routinely for January "because it's quiet" was what I was told. Hard to see how the Westin even qualifies as 5 star without a proper bar.
Room Service main courses generally poor. Badly cooked or poor quality ingredients. When coming back late from work I felt like I was playing culinary roulette when ordering room service. I once ordered the steak sandwich which contained the smallest steak I've ever seen. Perhaps 2-3 ounces.
Prices for all food are high given the quality, thereby amplifying discontent.
TV sound quality terrible (bassy and boomy) and not adjustable but room otherwise very nice.
Customer-facing staff are generally excellent and the hotel's strong point.
January 24, 2013
Rated 4 out of 5 by Bundydog Great Position
The place is right in the middle of the CBD close to restaurants, theatres. Staff are very helpful.
July 15, 2014
Rated 5 out of 5 by Crackers Always a Pleasure
I stay at the Westin Melbourne often. It is a pleasure from the moment you arrive. I am recognised by the driveway staff. Everyone is professional but with a very friendly attitude. Location is excellent. What more could you want in a Hotel?
June 22, 2014