Rated 5 out of 5 by annie2014aa wonderful stay
This stay exceeded my expectations. I was warmly greeted throughout my stay, quality of bedding and furnishings was excellent and breakfast was delicious. I can't wait to stay here again
May 6, 2014
Rated 5 out of 5 by sarmc1 Melbourne`s Finest
I have stayed at a lot of hotels around the word, and the Westin Melbourne is definetly in my top ten. Amazing rooms, Exccelent Food and Service, Located in the best part of the city and most importantly some of the kindest most helpfull staff in the business. I dont reccomend hotels lightly and more often you would hear me warning people of places not to stay, but the Westin Melbourne deserves a reccomendation for all the wonderfull experices i have encounted there over the years. dont think about it. Just book it!
December 25, 2012
Rated 4 out of 5 by Lucky I would recommend this hotel but...
Everything is perfect on the day of my arrival until I find out that there is no wireless connection in the room! Although complimentary internet connection is provided in the lobby, I would still love the privacy and comfort of being able to connect my IPAD in the room and facetime with my daughter and wife. Can I respectfully suggest to the hotel management that wireless connection (paid/complimentary) be provided within the room; this is a standard feature in alot of the hotels I have stayed around the world.,..
May 15, 2012
Rated 5 out of 5 by Jen33 It's a pleasure to stay at the Westin
Yet again we had a great time at the hotel. I had 2 rooms booked and both were upgraded which was fantastic. My daughter was on crutches due to recent surgery and the staff went out of they way to accommodate us by putting her a few doors away from us. They left a little gift with a get well card in her room. It was no trouble for 1 of the staff to get me an ice bucket for her at almost midnight after we arrived home from a xmas function. They are all wonderful and can't wait to get back for another visit.
December 29, 2013
Rated 4 out of 5 by Memedali this hotel has the best position in CBD
Love staying at the Western Melbourne have stayed here so much even the staff recognise me and know me by name which is nice. some times the Western gives upgrades with out notice which makes me feel special, love the attention. My favourite place in Melbourne CBD.
April 29, 2014
Rated 4 out of 5 by rolly01 Lack of guest directory
We thoroughly enjoyed our stay but the room lacked a guest directory which would have circumvented the call for instructions to operate the shower and we had no internal telephone directory so it was just a guess that I dialled 9 for the operator.
April 29, 2014
Rated 1 out of 5 by skiskis No staff
The staff were slow and hardly anyone was there. The room was dirty and badly designed (the shower door wouldn't shut keeping the shower wet) and the flush on the toilet was behind the toilet seat so you have to put the seat down each time. The gym was in awful condition - the yoga mats looked as if they hadn't been cleaned in years. Checkout at 11am also is way too early and when asked for late, they gave me 12pm checkout which is standard everywhere else. No recognistion of SPG whatsoever and no benefits
February 11, 2013
Rated 4 out of 5 by Duke52 Great location and ambience
One of our favourite hotels as it is very well located in the midst of shopping, dining and business areas with a lovely style and feel. The rooms, location and staff are its best assets
Staff uniforms could do with an update as the grey fabric is drab & tired and a number of staff need to be better fitted and presented - not to the same standard of other Westin properties.
The restaurant has a good atmosphere and food selection however we avoid it because better options are available within very close proximity.
The gym is small but acceptable and would be improved with a Concept 2 type rowing machine.
On a recent visit, one of many so far this year, was unable to dial out from the room phone and unable to have the problem resolved - gave up after 3 contacts with Guest Services.
March 9, 2012
Rated 2 out of 5 by WearyPlatinum Useful tips ...
... if you need to call Service Express from you room after about 11pm, call from the external number ... it gets answered a lot quicker.
... if you order room service, order very clearly and double check what you get. Based on my 12+ stays and approx 40 room service orders in the last year or so you get exactly what you asked for about half the time. Last night was a record, brought the soup bowl, but forgot the soup.
... if you're bill is going to be over $5,000 then you'll get a note during your stay (not mentioned at checkin) to go to settle up 'at your convenience'. That night you'll find that your room keys no longer work, just to encourage your 'convenience' to coincide with the Westin's. Based on two stays in the last year of over two weeks.
The hotel is OK, but thinks it is a lot better than it actually is.
February 10, 2014
Rated 5 out of 5 by cristal wonderful
The whole experience was wonderful.
My room was perfect, the welcome champagne was very welcome!
From doorman to check-out ...excellent.
April 30, 2014
Rated 2 out of 5 by Mal80 Hotel not up to 5 star rating
I recently stayed for my 10 year anniversary. We got checked into a different room to the one booked over the phone. The room was good but on checking out were told our car would be 20 minutes. That was ok but we waited an hour only for the staff to hand us the keys to another car which wasn't ours. We also got charged a different amount on our credit card to what we signed for which we had to follow up. Overall these mistakes shouldn't be made when you are paying for 5 star service.
November 27, 2013
Rated 2 out of 5 by zodmczod Not great
- uncomfortable bed
- lumpy pillows
May 2, 2014
Rated 4 out of 5 by Charlie63 Great friendly staff in fantastic location
This hotel is now where we choose to stay when coming to Melbourne. Cannot beat the location nor the friendly staff, all very happy to greet you with warmth and accomodate any requests. Unlike other hotels that offer reward points, this one does upgrade frequently and is most appreciated. It is one of the few in a large city that has rooms with opening doors which is lovely to enhance the feel of the city but can be a bit too noisy to leave open all night due to central location.
April 16, 2013
Rated 5 out of 5 by stevie66 Love it here
Have stayed here many times and just keep coming back.
April 29, 2014
Rated 4 out of 5 by stewnug Look forward to coming back soon
A great hotel, from the minute I arrived to my departure everything was as expected of a hotel of this standard. The room was fantastic, well furnished, the Heavenly Bed was so comfortable!
Breakfast in the room was pricy, but food was of a high quality.
All staff that I encountered during my stay were friendly, had a genuine approach to service & demonstrated a can do attitude.
I would definitely recommend this hotel and look forward to a return visit in the near future.
July 26, 2013
Rated 2 out of 5 by billyradz Bill
Unfortunately due to Aust wages being so high, it is difficult to meet the service standards for a true 5 star hotel.
Balcony bar service was poor. Chairs dirty and stained with food. Balcony floor was not swept and cigarette butts were littered around tables.
Room TV did not work and need fixing.
On returning to our room at 11.00 PM a very loud party was going on next door.
We had had enough.. checked out and went home for a quiet nights sleep.
A disappointing experience.
October 6, 2013
Rated 5 out of 5 by Don42 What a great team
The quality and responsiveness of the staff made our stay so enjoyable. Ian and Claire in particular deserve a mention. Great location, facilities and so comfortable.
April 23, 2014
Rated 3 out of 5 by Nkai Disappointing service
Had to correct a couple of their billing errors and constantly ask for service during breakfast and for luggage to be sent to the room.
April 24, 2014
Rated 5 out of 5 by KP2007 Karl Priestly
Good hotel, great staff and location but the 2 nd floor room was very noisy, the shower gave problems with no hot water plus the AC played up, not a great start to a business day
April 22, 2014
Rated 5 out of 5 by ftc5 Just Delightful!
We needed 4 rooms to accomodate us all for my sister in laws 50th weekend Birthday party....From the minute I booked there was no hesitation with any requests from 5 in a room ( family - tick) , keeping all the rooms together (tick), breakfast together (tick) to a little late checkout (tick).... the weekend was just delightful ...with a big smile from Ian (concierge), gorgeous rooms, fun in the pool, great sleep, delicious breakfast and fun by all...THANKYOU WESTIN !
July 18, 2012
Rated 2 out of 5 by Sonia Room smelt of cigarette smoke
The room I was given smelt of cigarette smoke. Although the staff came up and sprayed something around, I find it disastify that in a hotel that is meant to be Non-smoking that it smelt of cigarettes.
Also when I walked in to the room (413) the man hole cover in the room had been broken and replaced with a couple of sheets of ply. For a hotel that is 5 star I wouldn't expect to see that kind of thing. It looked shabby and took away from the luxury feel of the room.
May 23, 2013
Rated 5 out of 5 by Mike53 Very happy
As a frequently traveller within Australia, I can compare and contrast the service, value and consideration of many Hospitality Service providers. The Westin Melbourne is the Number 1, 5 Star Motel in Australia. From, booking to arrival to checkout and everywhere in between the service exceeds expectations and the staff are professional, genuine, warm and friendly. The Westin Melbourne sets the standard for customer services excellence in it's industry in Australia.
September 30, 2012
Rated 5 out of 5 by juliec27 Location+
Perfect location, friendly helpful staff, a very good overall experience.
April 23, 2014
Rated 3 out of 5 by Sniko Great location
If you want to shop or eat your way around the delightful city of Melbourne, this is the place to be!!!
April 22, 2014
Rated 5 out of 5 by fuba yet another great stay!
from the moment we arrived, we had our room request met and just knew it was going to be a great stay.
upon arrival into our room we were both surprised by the generosity in size, a side balcony and of course the amazing bathroom/shower.
restaurant recommendations where spot on and service in the outlets, simple and easy.
having worked for starwood for about 17 years here & the US, its always nice to come home, well done westin melbourne, you did it again.
September 22, 2013
Rated 4 out of 5 by Suresh35 Nice Hotel But ...
The Hotel is pretty good. Location is fantastic and the room is great.
I am not sure about the staff. They didn't make me feel like home. They are machine like. When I arrived, they haven't informaed me what are the facilities available at the Hotel. I was there for 9 days, during my stay no Hellos or Hi. They just stood their keep looking at the monitor eventhough there is no one needs to be helped. I travel alot, this kind of weird experience for me.
July 26, 2013
Rated 1 out of 5 by LaHeff This hotel continued to disappoint.
In addition to poor amenities and service during my 60th celebration, I later find that I had been billed twice for the stay! I have just returned from Rome where I stayed at the Westin Excelsior Rome as a Gold Starwood member....late checkout assured...when I returned to my room at 2.30 pm to pack for departure my room key had been cancelled. It seems the whole Westin staff need further training regarding what constitutes customer service.
November 24, 2013
Rated 5 out of 5 by Nell Paradise
This was our second stay at the hotel with our baby son and our expectations were exceeded on both occasions. The pool is well maintained, the rooms are clean and beautifully styled, the staff were friendly and helpful and the buffet breakfast was fabulous. A cot was also brought to the room on request. We felt like we were royalty staying here. I would recommend this hotel to everyone travelling to Melbourne because the location is also so central and it makes it easy to explore the city. Whilst my husband slept, I was able to take my son across the street in the pram and go shopping! He also enjoyed practising walking up and down the hotel corridors and in the lobby! Not so much space to do that at home. We also ordered room service for dinner and the food was delicious and service was prompt. Thank you all- you are doing a wonderful job.
December 30, 2011
Rated 4 out of 5 by wei900113 Smile little more, perhaps?
I stayed here for a night with my partner. Overall experience were great!
The only unhappy experience was during my breakfast in the restaurant. The food were yummy but the service from the server was not that welcoming. None of the server are smiling. There was even one of the server being rude to us when we were enquiring about the billing for breakfast!
Great hotel! Service wise, it definitely has a lot of room for improvement.
August 31, 2013
Rated 5 out of 5 by Nibbsie79 First Class!
I've traveled quite a lot over the years, both domestically and internationally, but I've never stayed at a Westin Hotel before. I was a guest in Melbourne (Collins st) this time around.
I must say, I think I've found my preferred chain. The level of service from the doorman, to the staff in the dining room, and front desk was absolutely first class.
I would have no hesitation in referring my colleagues to the Westin.
May 22, 2013