Rated 3 out of 5 by dietaryrequirements Food disappointing
The room and facilities were excellent. However severely let down by the room service staff who clearly could not cater for "special dietary requirements" as advised in the menu. Twice they delivered the wrong meal including over-charging for food that was not ordered and related to an allergy that had been explained.
June 10, 2014
Rated 5 out of 5 by MissYen Hotel staff are very helpful and sincere
I left my credit card at the taxi at the night of arrival on May 7. There was a young man at Concierge named Simon (I forgot his last name) was able to help me to track down the taxi driver and contacted him to return my credit card to the hotel! I was so grateful and surprised! I would like to thank Simon the following day but was told that it was his last day with the hotel on May 7.
May 11, 2014
Rated 4 out of 5 by wei900113 Smile little more, perhaps?
I stayed here for a night with my partner. Overall experience were great!
The only unhappy experience was during my breakfast in the restaurant. The food were yummy but the service from the server was not that welcoming. None of the server are smiling. There was even one of the server being rude to us when we were enquiring about the billing for breakfast!
Great hotel! Service wise, it definitely has a lot of room for improvement.
August 31, 2013
Rated 5 out of 5 by Nibbsie79 First Class!
I've traveled quite a lot over the years, both domestically and internationally, but I've never stayed at a Westin Hotel before. I was a guest in Melbourne (Collins st) this time around.
I must say, I think I've found my preferred chain. The level of service from the doorman, to the staff in the dining room, and front desk was absolutely first class.
I would have no hesitation in referring my colleagues to the Westin.
May 22, 2013
Rated 3 out of 5 by YOWL House Keeping was not done properly
Was shocked to find cups unwashed, toilet roll not replenished during the last night of our stay.
Breakfast was not fantastic and costly as it offers the same thing every morning.
June 29, 2014
Rated 4 out of 5 by happytraveller007 v. comfortable bed
excellent location and very comfortable beds - the best I've slept in years.
July 7, 2014
Rated 5 out of 5 by Crackers Always a Pleasure
I stay at the Westin Melbourne often. It is a pleasure from the moment you arrive. I am recognised by the driveway staff. Everyone is professional but with a very friendly attitude. Location is excellent. What more could you want in a Hotel?
June 22, 2014
Rated 5 out of 5 by FCWORLD Treated Like a Family Member, not just a guest
I only get to Melbourne about twice a year, and the Westin is my Hotel of choice due to many factors,including location,comfort, SPG recognition Etc.
The thing that makes this hotel stand out, is the warm and friendliness of the staff and management.
From the moment you arrive, Ian the doorman to the reception staff make you feel like you were there just yesterday , and are part of their extended family.
A great hotel to stay.
February 5, 2013
Rated 4 out of 5 by Dogo A Good Choice
Staff very friendly and welcoming. Rooms nicely equipped and larger than usual hotel fare. A central location close to main shopping area. Delivers on 5 star expectations and should not disappoint. One gripe - charging for wi fi access would prefer such things hidden in overall room rate.
June 10, 2014
Rated 1 out of 5 by LaHeff Hotel has very poor service
As a long-standing SPG member I booked a deluxe room for 3 guests for my 60th birthday....room overlooked very noisy street, air-conditioning dials not working and required engineer to fix after we reported it , forgot 6.00 a.m. breakfast order even though it had been rung through night before, no bath amenities for 3rd person. Despite them leaving chocolates for 2 people, the other issues ruined my special celebration.
September 22, 2013
Rated 4 out of 5 by Bob63 Geat hotel for the Australian Open
Our room was very spacious, beautifully presented and clean. Beds were the most comfortable I have slept in for ages. Recently had 4 weeks in Dubai and Europe in 5 star hotels and the beds were awfull compared to this. Great location for access to Melbourne Park for the Australian Open tennis. Restaurant however did not match the other experience - it was overpriced and average only. There is room for improvement there.
January 25, 2013
Rated 5 out of 5 by RJS1952 Excellent hotel facilities and location
The Westin Hotel in Melbourne is perfectly located in the CBD, and has excellent facilities and very helpful staff.
July 1, 2014
Rated 4 out of 5 by JoJo64 Fabulous Hotel!!!
The Melbourne Westin met all our expectations. It is very well located in the heart of Melbourne and is close to cultural and leisure activities. The staff are extremely helpful and very friendly. They are especially welcoming of children. They even took the time to remember that it was my daughters birthday...the main purpose of our trip, and organised a special surprise treat for her! An absolutely wonderful stay!!!
July 3, 2012
Rated 5 out of 5 by Jenavi good end to a week
Excellent hotel, lovely luxurious accommodation. Made me feel welcome and at home. Everything I could want in a room and situated perfectly for shopping , work and the theatre. Staff were all very friendly and welcoming. Great gym and pool. Made me wish I was staying for several nights more!
June 8, 2014
Rated 3 out of 5 by Platmem01 Most disappointing
Since I stayed here last year, the breakfast has gone from 5 star to 1/2 star. Modest selection of very ordinary produce. 2 choices of the cheapest cheese. Not only that, there is an $8.oo additional charge if you want very unappetizing eggs!!
Out of the 100+ nights I stayed in spg hotels last year, the breakfast at the Westin Melbourne runs a poor last. They really need to lift the bar if they want customers back.
January 30, 2013
Rated 4 out of 5 by Cassie13 Refinement needed
The position of this hotel makes it a winner. However, having stayed there a few times now, the standards are slipping. Constant prompting to service room, (told by reception that Sundays are a late service day!) , lack of replenishment of all amenities, from soap to tea. Also, absent recognition for Platinum status. Having paid for breakfast in the room rate, the complimentary breakfast for Platinum was irrelevant.
May 9, 2013
Rated 5 out of 5 by Jupiter14 A luxury oasis
The Westin Melbourne never disappoints, the rooms, the beds and the attentive staff are all outstanding. This is my favourite place to hide away for a few days of luxury.
June 26, 2014
Rated 5 out of 5 by Doug108 Great location for the theater
This centrally located luxury hotel is perfectly located to the prime shopping areas and commercial theaters of Collins St., as well as steps away from Federation Square, and the Performing Arts center of Melbourne, as well as the fine arts national gallery, and all the excitement of the river waterfront as well. The staff and concierge services especially were very helpful with restaurant and theater reservations.
December 13, 2011
Rated 5 out of 5 by Ratnasam A wonderful hotel for a wonderful city.
I've been staying at the Westin Melbourne for multiple-day stays for about 4-5 years now every January. I'm pleased by the quality of the hotel in general, the size and quality of the rooms, and the friendliness of the staff. They have always tried to upgrade me to a corner deluxe room because of my Platinum status, and when they couldn't they gave me a bay window room with a gorgeous view on the Flinders Ln. side.
February 13, 2012
Rated 4 out of 5 by Mercer62 Hotel stay
Good deal offered including valet pkg, buffet breakfast and internet. Nice to get an upgrade as we'll.
Didn't sleep well because sooner was too thick and hot. Pillows also to soft. I probably could have rung up for another blanket and firmer pillows but ended up just putting up with it. So probably my fault. Otherwise great stag and very convenient location.
May 11, 2014
Rated 5 out of 5 by Mcottle Always a great experience
Over the years the Westin Melbourne has provided a consistent and great experience for me every time I've stayed there. The staff is always incredibly helpful and pleasant. The facilities are outstanding and its location cannot be beat.
It's location in downtown Melbourne places it very close to the major businesses, hundreds of great restaurants and shopping.
I highly recommend it for anyone visiting Melbourne.
February 1, 2013
Rated 4 out of 5 by cristal Very poor booking service
I telephoned your hotel to make a reservation. I did not realise that I was tranferred through to Cork in UK
I wanted to book a package with b/fast and parking and was told that those packages were not available.I booked a deluxe room at $398pn and was advised that it had to be pre-paid, so I did!! I logged onto my computer to ascertain the parking fee and the b/fast cost, and found that the room rate was only $300. I telephoned your hotel again, and insisted that I speak to your in-house reservations.
Your operator was very pleasant and credited my account with $196.
I then discovered that there had in fact been a package available.
I also received an email from Mastercard, offering yet a different rate plus bonus points.
When we checked in I raised this issue with your operator, and asked about your price match quarantee, she advised me to write to the Reservations Manager.
November 16, 2013
Rated 5 out of 5 by BespokeBarista The Best Of Everything
In the heart of Melbourne everything is at your front door. The best shopping, cafes, fine dining, galleries and urban art, night life, and theatres. The team at the Westin Melbourne are awesome and know how to make you feel valued.
June 14, 2014
Rated 5 out of 5 by Norcalfamily Great location for Australian Open tennis fans
The Westin Melbourne is a top hotel for amenities and hospitality. The location is perfect for tennis fans and travelers who want to be around a convenient setting - about a mile from the tennis stadium and close to public transit. One would never want to get out of the 'heavenly' beds! The staff was very helpful and polite, especially the concierges. Very nice pool and fitness center for SPG members!
January 29, 2013
Rated 4 out of 5 by Richard55 Nice Hotel with some flaws
The hotel is in a great location and is a nice building with nice rooms. Unfortunately, there is no club and dining / bar options in the hotel are exorbitantly expensive. The bed was very comfortable and room quite clean and comfortable. One major weakness is the lack of electrical outlets in the room especially next to the bed and there is no wireless in the rooms. So some basic things are missing.
May 16, 2012
Rated 5 out of 5 by Sweetie74 Hotel facilities
The Westin has excellent business centre and meeting rooms, extremely well serviced.
The lobby is great for socialising, casual meals and the free wireless aids business. The restaurant is also excellent from early breakfast through dinner. Finally, the staff are warm and welcoming.
June 1, 2014
Rated 5 out of 5 by Leisure14 Superb location
I found it disappointing that I could not get my name spelt correctly. I hope that you can change this for my next stay. The hotel, location, staff and surrounds were exceptional,
I hope that the UK visitors to your hotel were not upset by the fact that you were flying the Union Jack upside down. I am sure that this has now been corrected.
May 6, 2014
Rated 5 out of 5 by Riche0009 We were surprised!
Our room was gorgeous, it overlooked Swanston St so was great to people watch & at night looked amazing with all the lights. The concierge staff were like family members, very helpful & so friendly. Breakfast was delicious & the wait staff very attentive.
We also enjoyed cocktails in the bar which were great (especially the espresso martinis)
April 28, 2014
Rated 5 out of 5 by Ally45 Loved the experience
Excellent service in beautifully appointed hotel. We had not stay at The Westin for many years and our expectations of the return visit were high. We were pleased to enjoy the experience more than we expected and found the staff very willing and pleasant.
May 31, 2014
Rated 4 out of 5 by Jemma9 location,location, location!
A short walk to my appointment in Collins St theatres and some excellent restaurants. Doorman was charming and very considerate - offered an umbrella for our walk to the restaurant, and asked us to wait in the warm inside while our car was brought around on departure. Beautifully appointed bathroom, with deep bathtub.
May 10, 2014