Rated 4 out of 5 by Diana59 Great experience
The hotel was a great location for my niece's wedding party. The staff was responsive and friendly. The building layout is a bit odd, but that's just because it's an old, and charming, building.
August 13, 2013
Rated 4 out of 5 by GreatScott Updated vintage hotel with great character
I enjoyed staying here, even though I'm used to brand new hotels. This is a well-kept clean and comfortable hotel that has been retrofitted to provide the luxuries that business-class guests require.
March 11, 2013
Rated 4 out of 5 by familysoccer Great Location and Staff
Hotel is conveniently located on main street in Greenville. You can park your car and leave it there. The staff was very accommodating and friendly. Only complaint was loud AC unit
September 23, 2013
Rated 5 out of 5 by Damian2 Features and Benefits
The rooms are very spacious and provide all the amenities needed for a very confortable stay. The location is exceptional and provides easy access to all of the Main St. shops and restaurants.
August 13, 2012
Rated 5 out of 5 by JandP Restroom
The bathroom could of been better, better quality products, towels, and more than one little sample of soap.. Could of been a five star rating across the board had it not been the bathroom...
October 28, 2012
Rated 5 out of 5 by GaryPleasedbeyond another great stay
Everything agan was just perfect
December 22, 2013
Rated 5 out of 5 by Dave17 Great experience
Travel all the time- this is one of the best places to stay- charming, confortable, fresh, great staff, very clean, really all your needs are anticipated and handled well.
February 23, 2013
Rated 5 out of 5 by AAR11 Great Experience
Had a great stay at The Westin, the service was above expectation. the room was very comfortable and very spacious, definitely a hotel that i would have the pleasure of staying in again.
November 14, 2012
Rated 4 out of 5 by mountainbased Great location
Hotel had a great location in the heart of charming downtown Greenville. All were friendly and helpful. Room was warm and AC limited; cleaning service began knocking on the door at 8am.
September 1, 2012
Rated 5 out of 5 by QuigleysMom Southern Hospitality
True southern hospitality from every staff member! The hotel is beautiful, great location, and the food was delicious. I was very pleased and well rested after my recent business trip.
February 14, 2013
Rated 5 out of 5 by wabbit would stay here again
this is our 2nd family stay at the Westin. The rooms were great, the amenities were wonderful, a great location as we can walk to shops and restaurants and the staff is very friendly.
December 30, 2012
Rated 2 out of 5 by timstr Disappointed in attempted resolution of issue.
The location is ideal - the best spot available in Greenville. It is central to all the must see/do attractions near by. The hotel itself is nicely appointed, however we had an issue that made the overnight stay uncomfortable. When we arrived our room's temperature was 80 degrees. We set the thermostat to 69 to cool off and left for the evening. When we returned the temp was still 80 degrees and stuffy. The AC was not functional, only hot air would come from the vent. We called the front desk for help. A representative came up and had no luck fixing the issue. The offered solution was "I can bring you a fan and we can open the window". As you know, hotel windows only open an inch or two so the fan did little to solve the heat issue. The evening was uncomfortable for sleeping. I asked the front desk for relief on the bill or a voucher for a future stay since this visit was unsatisfactory. They would not do that, and offered only to discount the stay $40. There are other hotels nearby and I guess for future stays I will try them instead since the Westin was not interested in trying to do more to win us back. Sad really - everything there points to be option, except for the response to the issue.
December 1, 2013
Rated 3 out of 5 by Jakeman Not worth the cost of the hotel
Other than location, the hotel offers very little for $199.00/night. As an SPG member I was disappointed. The hotle elevator system is one of the slowest I have ever experienced.
July 30, 2012
Rated 5 out of 5 by Elimom Relaxing stay
The staff and facilities were great. The room was clean and comfortable. The front desk staff was friendly and personable. I always stay at this hotel when visiting Greenville.
June 17, 2013
Rated 4 out of 5 by ChristinaMc Great hotel location
The Westin Poinsett is a wonderful historic hotel located in a unique downtown with lots of cute shops and delicious restaurants. The location made it a very enjoyable stay.
April 2, 2012
Rated 4 out of 5 by Tina70 The location is perfect!
My husband and I had a wonderful time walking and exploring downtown Greenville. The hotel staff was courteous. I would highly recommend the Westin for a weekend get away.
April 1, 2013
Rated 4 out of 5 by FurmanDad Need new beds
The hotel has character and charm. The staff is always friendly. The double beds are uncomfortable for 2 in each and quite dated. It would be nice if they had new queens.
October 3, 2012
Rated 5 out of 5 by JT01 Home away from home
As a frequent visitor to Greenville, it is nice to have a comfortable hotel with a staff that makes you always feel welcomed and at home. I look forward to my next visit.
October 10, 2012
Rated 5 out of 5 by Chuckie22 Employees are fantastic
Check in staff was absolutely fantastic. I was sick when I arrived from NJ. They provided me with a room as soon as one opened up. Their care and concern was beautiful.
October 10, 2012
Rated 5 out of 5 by JH13 Staff is friedly and professional.
The staff went above and beyond my expectations to make sure my stay was outstanding. I will certainly stay at the Westin Poinsett every time I come to Greenville, SC.
January 21, 2013
Rated 4 out of 5 by Kit67 Room size is spacious.
Bathroom was a little small and had some mildew around the tile in the tub/shower. The towels were like drying off with sandpaper. They needed to be more soft.
August 19, 2013
Rated 5 out of 5 by Nor29 Excellent hotel
The hotel and staff were wonderful. Room was very nice. Bed was wonderful!! Overall great experience.....will definitely stay agin on my next visit to Updtate
August 12, 2013
Rated 4 out of 5 by cmbovi Great location
Loved staying here! Perfect location and I loved the old building! I wanted to go on the roof but was told it was only for brides and grooms:(
September 25, 2013
Rated 4 out of 5 by None104 Always love staying here
Excellent location for seeing Greenville. Only problem was the air conditioning; the room was too warm and we could not cool it. Had the same problem last year.
July 31, 2012
Rated 5 out of 5 by VirginiaTravelers Excellence Overall
A very comfortable room and friendly accommodating staff. A great re-model on this unique 20's building. Walking distance to good restaurants. We'll return!
April 7, 2013
Rated 5 out of 5 by genealogytraveler This hotel has great staff.
The staff was very responsive and extremely knowledgeable about Greenville, suggesting several events in the area. This is a great downtown location.
August 4, 2013
Rated 5 out of 5 by SharynB Girls Weekend
This historic hotel was the perfect place to stay for our visit to Greenville. The beds are very comfortable and the double-head showerheads are THE BEST!
December 11, 2012
Rated 4 out of 5 by Oliver993 Excellent facilities - staff lacking
Wonderful hotel in downtown Greenville. Location could not be better. Room was spotless and the bed was very comfortable.
Facilities well maintained.
July 20, 2013
Rated 5 out of 5 by Bob2013 First class stay
We chose the Poinsett for a special occasion, and the hotel staff and the facilities met every expectation. This is a great hotel for a relaxed weekend.
February 25, 2013
Rated 3 out of 5 by ugagirl good location
good location to downtown shopping and restaurants. hotel was average. small rooms. not five star by any means. nothing special to justify the price.
July 1, 2013