The Westin Charlotte

  • 601 South College Street
  • Charlotte,
  • North Carolina
  • 28202
  • USA
  • Karte

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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.8 out of 5 by 819 reviewers.
Rated 2 out of 5 by Wrongly charged I was extremely unhappy that they charged my credit card after a week without informaing me. While checking out I got a hotel folio which was in line with the true charges and the credit card was also charged the same amount. I just randomly happended to check my credit card account and relaized they charged me 900$ without any updated folio. So if i did not scrub thorugh my credit cart statement i would have never realized. I now wonder how many other times you have chared me after giving me a folio. I feel i need to check my starwood charges closely. also when i called to complain , teh account executive let me go on for 10 minutes only to tell me i need to contact accounting next day. really not the level of service i expected. extremely dissatisfied! March 28, 2014
Rated 3 out of 5 by Westin Charlotte The hotel design is good. The room design is good. Check in was efficient and polite. The maid service in the room was bad. The cleaning left a lot to be desired. The gym is excellent with good machines. Too bad there is not a jacuzzi to go with the small lap pool. The restaurant was average. Eat out. Our room smelled like a smoker room even though it was billed as non smoking. We tried to get a massage a couple of times, but unless you book way ahead, forget it. March 25, 2014
Rated 3 out of 5 by The beds were hard to sleep in I was in room 2307. The bed next to the window was broken down and my sleep was poor. After two nights I tried the other queen bed and it was a little better. I remember advertising which claimed the best mattresses for a heavenly sleep. Guess my room didn't come with that feature. It would be a good idea to change out those mattresses for future guests. Everything else was great. sincerely, Ron March 24, 2014
Rated 5 out of 5 by Comfortable, very nice This is the second time I stay at this Westin property, both for conferences at the nearby convention center. The location is great for that and proximity to restaurants, and airport, the hotel is bright, beautiful, the staff is nice, the rooms are very comfortable. The bed is indeed heavenly, the in-room coffee maker with Starbucks coffee is a treat, the bathroom is well lit, and the "rain" shower is wonderful. Everything is super clean. The restaurants served yummy food. The gym is awesome. The price is on the high end. The experience matched it. March 23, 2014
Rated 3 out of 5 by Not up to Westin standards I can depend on Westin for a superb hotel experience -- usually. Unfortunately, that was not the case in Charlotte. The room I was given was just behind the elevators, and I knew immediately that it would be a problem. I was told, however, that there was no other room available. I could have managed the noise and vibration -- it probably would not bother anyone who is not a light sleeper -- from the elevator, but it was compounded by a noisy bathroom fan that could not be turned off. Finally, the temperature in the room could not be adjusted, and most of the time I was simply way too cold, so resorted to sleeping in bathrobe, socks and gloves. I was also disappointed in my fitness experience, when the tranquility room could not be accessed. On the plus side, I received an excellent meal and was well served in the restaurant. March 23, 2014
Rated 3 out of 5 by Difficult to get a good night's sleep. All normal conversation, whether from the room next door or from the hallway will make it very difficult to sleep. Bad design of the door between the rooms and the front door and it's 1 1/2 inch lower gap. Both doors let an incredible amount of noise. Also you can easily hear the person next door pee. March 21, 2014
Rated 3 out of 5 by Great room, gouged on amenities I loveed the room, it was clean and comfortable. That being said, there were few to no amenities and the F&B pricing was out of control. I paid for room service which included a delivery charge and service charge. Along with a tip and tax my cost of food was less then the other charges. Also customer service was hit and miss. My over all impression was that I felt no loyalty towards the brand. Although the room was good and service OK the brand did everything they could to squeeze every last penny out of me. When you get nickle and dimed like that, it doesn't leave you with a good feeling. March 18, 2014
Rated 5 out of 5 by This hotel is great My stay was excellent and the food at the Ember Restaurant was wonderful. March 16, 2014
Rated 5 out of 5 by I Absolutley Love this Hotel I have been staying here for 7 years. When our son got married we booked a block of rooms everything was perect. The staff are genuinely caring and this must be because of the leadership of the GM Leo. My wife loves this hotel and my grand kids enjoy coming downtown for that heavenly experience March 12, 2014
Rated 4 out of 5 by Nice - but know what to expect Very comfortable, quiet and clean room. Great banquet room and food service! Beware of the extra $18 per day to park at the hotel. Also, the bottled water in the room is not complimentary as advertised. March 11, 2014
Rated 2 out of 5 by My Stay at the Westin Both nights I couldn't sleep, I was next to obnoxiiously loud guests, that went in and out of their room all night slamming doors. They were talking loudly in the hallway until 2 am , ect. I had to complain. Lack of sleep for an educational conference is never good. I definitely have had better experiences! March 10, 2014
Rated 2 out of 5 by Convention 1) Meeting rooms, ballroom, etc. were comperable. 2) Amendities were comperable. 3) Service was mostly comperable; noticed one waitress at Lobby Bar rude to a customer and the wait for food/drinks overall was slow. 4) Price - Food/drinks too pricey. March 10, 2014
Rated 5 out of 5 by great stay great hotel, easy to get to, staff was super friendly, rooms were wonderful. right across street from convention center so very convenient if you're attending an event there March 10, 2014
Rated 4 out of 5 by Charlotte 3/6-3/7 This was not one of my best experiences- I was in room 1427, the light on the desk had a broken switch which made it hard to operate. The bedside lamp shade was lose and the lamp itself was unplugged. The staff had forgotten to leave toiletries like mouthwash in the bathroom. Just felt a little below your normally great standards. March 8, 2014
Rated 3 out of 5 by Unclean + have to fight for SPG Gold Rights I am an SPG gold member and we had a 2 room suite at this hotel (Charlotte Westin). The room was in shambles. There was a pair of tweezers and a dirty sock left in the room. One of the shower doors was coming off the hinge and had a crack in the glass. Overall, just a mess. In addition, I had to call the service desk because they were not going to offer free wifi to Gold members. The person I reached was very nice and said that she would put down that I was very difficult because that is the only way she could give me wifi for free. When I stay at nearly any other hotel where I have status wifi is always free. If that is a new SPG policy throughout the system, I'll definitely be considering that when I make my reservations. March 7, 2014
Rated 5 out of 5 by great hotel in a great location in the center city of Charlotte the Westin has everything I needed. I used the restaurant, fitness center, bell services and the banquet/event staff. The banquet and housekeeping staff did a fabulous job transforming the ballroom from a late night event to our AV set up at 7:00 AM. Fantastic staff all the way around! March 6, 2014
Rated 2 out of 5 by Governor's Conference Over all room was ok. Nothing special for the compared to the price of the room. Internet was $12.95 per day, free at most hotels. Went to breakfast and didn't want to pay $20.00 for the buffet, order one eggs, hash brown and toast - costed me $16.00 plus $5.00 for cup of coffee. OMG I was not a happy camper, even worst, the eggs were from a mix. The food provided for the Governor's Conference was terrible, I am a vegetarian and had to eat out every meal. I would not recommend this hotel to anyone, shop around. March 6, 2014
Rated 5 out of 5 by Parking issues The signage for the parking garage is not clear. When you get out of your car, upon arrival, it says in big letters B1, but there is a little tiny M in the bottom RH corner. New comers, Please take notice. When you get ready to leave the hotel, the elevator buttons and doors signs say: BM B1 B2 B3. As you leave you remember Parking on B1 and not on BM. You actually are parked on BM even though the signs appear to be B1. Its very confusing. Their signs need to be consistent and they are not. March 5, 2014
Rated 4 out of 5 by Guest Safety During late night hours need better screening of who gets access to hotel floors. Floors need to be monitored to keep noise levels down and unwanted guest out of the hallways. March 4, 2014
Rated 2 out of 5 by Rooms were unclean The facility as a whole was well located and clean in the lobby/gym area. The first room I checked into had mold growing across the top of the shower. I am very allergic to mold and promptly went to the front desk to ask to be moved to a different room. The service was indifferent to this display of uncleanness even after I provided a picture that I took of the mold. The second room I was moved into had the locking hasp on the door partially broken off from what appeared as someone trying to previously break into the room. I had to push it back up into place so I can lock my door from the interior. Lastly, your hotel provided a 'green service' which was great except that I left my tag out on my door for two nights and I did not receive the advertised benefit of the $5 voucher for services within the hotel. Overall, the experience was subpar of the Westin name and the rate paid. February 28, 2014
Rated 3 out of 5 by Overall Fair Overall atomosphere of the hotel was nice. The staff was very professional and acommodating. A couple of things that could be improved on. On my first day, I noticed a couple of dirty wine glasses on my floor. The guests put them out in front of their door to be picked out. The second day, they were still there and other people also put out their dirty glasses in front of their doors. None of them got picked up while I was staying at the hotel. They just did not look applealing. The bed linen had some stains on them but I used the other bed. February 27, 2014
Rated 3 out of 5 by No accountability, No customer service The most suprising experience was when the "complementary in-room coffee" included creamer that curdled. I dragged my bleery-eyed self to the lobby to find no morning coffee station (common to other hotels), so I asked the desk clerk for a replacement, or real milk. Her reply was "we will have to charge you for it. Why don't you ask Starbucks (a vendor in the lobby) if they will give you some" I am dumbfounded as to why a hotel I am paying $$$ to would not give me cream, yet they would expect a non-related vendor to pitch-in. - Add that to poor staffing at afternoon check-in. Long lines and only 2 staff at the desk. Yet in the morning - when not so busy, they had 4 people. - Noisy and poorly functioning plumbing in the shower. - When all of this brought to the attention of the manager, his reply was "Sorry". Not much reason to return or recommend. "sorry" February 24, 2014
Rated 5 out of 5 by "Charlottes and Lots of Amenities!" This hotel was VERY NICE- beautiful lobby area- incredible bar area- very cosmopolitan feel. The rooms were outstanding and the STAFF was above and beyond. (I requested an extra coffee pack and they left THREE in my room) I loved it! February 22, 2014
Rated 2 out of 5 by Beautiful facility & Nice location The facility is nice and a nice location along the train track. The sheets and bed comforter were not clean and some areas were extremely dusty. The coffee pot didnot work properly. At check in the staff changed my reservation and failed to acknowledge me as an spg member. It took 3 trips to the front desk for them to get my reservation and points correct not to mention an unneseccesary trip to the front desk to get the keys rekeyed because they failed to work. The staff created unnecessary inconveniences. This was my second time staying at this hotel and my last. Last year I had the same similar issues which resulted in me calling spg services and the manager. February 18, 2014
Rated 4 out of 5 by This hotel is my first choice for accommodations in the Uptown area As did all businesses in Charlotte in mid-February, the hotel struggled to provide their usual great service during an epic winter storm. Management accommodated my extended stay due to my flight delays, despite a full booking. Employees were pleasant in light of extreme circumstances that shut down the City and complaining guests. The hotel car service to the airport did not live up to my expectations. The driver was surly and a poor driver given the icy road conditions. February 18, 2014
Rated 5 out of 5 by Best staff in difficult situations..... During the snow storm over February 11-13, 2014, the Charlotte Westin and it's staff were fantastic. They worked hard to meet everyone's needs under a very stressful time. Many of the employees were having to spend the night in order to be able to be at work to meet the guests needs. I befriended the manager, Leo Percopo, and told him how fantastic everything was. I had a party of 9 colleagues with me from NY, WI, MO, and OR. We all felt the same way. I am a frequent traveller and stay at SPG at all times, unless there is no other option. This was a well handled situation. February 15, 2014
Rated 5 out of 5 by Best experience we've ever had!! This hotel is fantastic. My husband and I stayed here for our anniversary, and we had a wonderful time! This was our first time staying at this hotel, and it completely went above and beyond our expectations! We told the check in lady that it was our wedding anniversary, and that we were in town for a local event at Amos' Southend. She gave us walking directions (which is what we wanted) and was very friendly. When we came back to our room, we found that we received a complimentary bottle of sparkling white wine, and 6 humongous chocolate covered strawberries! They were delicious!! Although the event at Amos' was somewhat disappointing, the stay at the hotel made up for that. Plus we were able to have a late check out on Sunday, and that was very nice because we were not rushed!! I highly recommend this hotel, and want to reserve a weekend here for my birthday!! February 10, 2014
Rated 5 out of 5 by Wonderful experience! While attending a conference in Charlotte, NC, I had the pleasure of being a guest at the Westin Charlotte. This hotel surpassed all of my expectations and truly helped make this trip one of my best yet. A big thank you to the staff for being so friendly and accommodating throughout the week. February 10, 2014
Rated 3 out of 5 by Shakey Door The hotel was very nice, however, the door to my room shook every time the elevator doors opened on our floor, the ac kicked on, or someone walked by (very hard to sleep). The the water shut off in shower leaked and did not stop running. The toilet parts were going bad, you had to hold the handle down to flush. February 10, 2014
Rated 3 out of 5 by This hotel is not family friendly The property is beautiful but I got the impression that they are not geared to the family travelers. I was real surprised there were no microwaves in each guest room. There only a handful and they had to be requested and distributed on a first come first serve basis. I was taken aback that they would not give any free vouchers for breakfast if a guest asked. Things like that, I think, are not geared toward accommodating a family. February 10, 2014
  • 2015-08-03T19:45:13.642Z
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