The Westin Charlotte

  • 601 South College Street
  • Charlotte,
  • Carolina del Norte
  • 28202
  • Estados Unidos
  • Mapa

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Rated 3.8 out of 5 by 763 reviewers.
Rated 5 out of 5 by This hotel is so quiet. It is close to the Stadium for football games. The only problem we had was the parking of 18.00 a day and we didn't leave the whole time we were there. This was not mentioned when we booked this Hotel. Other than that we were treated like Roality our whole stay. October 25, 2012
Rated 5 out of 5 by Great Stay This is my 3rd or 4th time staying here and my stay gets better each time. Staff is very friendly and helpful with everything. Close proximity to the stadium and epicentre. December 9, 2013
Rated 4 out of 5 by CONVENIENT LOCATION Very convenient location close to stadium, highway and eateries, clubs and movies. Disappointed that we had to pay for parking even though we were staying at the hotel. That should be complimentary. August 16, 2012
Rated 5 out of 5 by Best Stay We were their for my daughters wedding. The staff went out of their way to be helpful and polite. I was astounded at how well we were taken care of. The bedding was excellent very comfortable. December 19, 2012
Rated 5 out of 5 by Convention Highlight In town for a convention at the convention center across the street and was well pleased with the Westin. Our corner room was nice and the staff helped us when we needed an extra bed. October 15, 2012
Rated 5 out of 5 by Great place to stay in Charlotte! Great location and nice lobby bar with ample seating. Hotel staff were friendly and provided excellent service. Restaurant had an off day with a number of menu items not available. December 18, 2012
Rated 2 out of 5 by This hotel needed thorough cleaning and noise control. Upon check-in I found my room to have a intense odor of perfume or fragrant spray. The room was filthy. There was dust on most surfaces, hair on linens and bathroom, trash bag under night stand, clumps of food on remote and toothpaste left in sink. It seemed as though the bed was made and no further efforts were made to clean. I cleaned it up myself as I was severely carsick from travel and did not want to change rooms. I wrapped the remote in paper to prevent me from touching and purchased wipes to clean other surfaces. House cleaning staff were very loud; laughing and carrying on in the hallway, talking about other visitors and their rooms. March 14, 2013
Rated 4 out of 5 by Why The Westin The Westin in Charlotte, NC is in a great location and it is easily accesible from the interstate. It has everything you need and I felt safe and at ease. Thank you Westin! October 24, 2012
Rated 4 out of 5 by Nice but... Stayed at hotel New Years Eve. Staff was extremely friendly and professional. Hotel had a great atmosphere and the room was very clean. However, the room was rather small. January 4, 2012
Rated 2 out of 5 by Not up to Standard I'm an experienced traveler and was surprised at the wait time at the front desk. I approached the desk twice in a one night stay and was shocked that the one attendant helping the customer in front of me never bothered to call a co-worker, BOTH TIMES!! It's great to give full attention to the customer your currently helping, but call for back up or have more than one attendant manning the desk!! I was also put in a room close to the elevators and was disappointed at the sound proofing of this room. I expected better from this class of hotel. I was woken up 4 times throughout the night by loud patrons coming on and off the elevators and I'm a heavy sleeper. Over all, it was a fair experience. The hotel was in a great location, linens were nice, the room was clean, but I expected more from this company. I also rented a movie advertised for $17.99 and was charged $19.25. Again, not a catastrophe, but poor ethics and attention to detail. Finally, I was not informed when making the reservation that I would be charged for parking. $19/day. When paying these prices, it should be included. I don't feel it was worth the money. September 27, 2012
Rated 2 out of 5 by Disappointed We were in Charlotte for a wedding and were not able to get the group rate for the wedding because I called 4 days too late. This was totally my fault and I do not blame the hotel for not honoring the group rate. However, the person I spoke with was borderline rude and definitely uncaring. So we arrived at the hotel expecting the experience to be worth the extra 100.00 per night we were paying over the group rate. In other words, it's o.k. with me to pay a standard rate for a great hotel. The towel rack in the bathroom was falling out of the wall, as was the toilet paper holder. The room appeared clean enough, but we kept finding hairs everywhere- so gross. But the worst part of it was when I called after returning home to inquire about my bill and spoke to the rudest person (female) I believe I have ever encountered in the customer service field. This would have been Sunday evening, 6/22/14, just before 7 pm. I would highly recommend you following up on this person because she is a poor representation for your hotel. I had a simple question she could have answered nicely yet she chose to be sarcastic and condescending. I can't imagine ever staying at this hotel again, especially since the folks staying at the other wedding hotel all reported a great experience. So, less than stellar room, 2 rude customer service representatives, and a parking garage that needs a better labeling system. Most confusing parking deck I have ever been in and I've been in a lot! Sigh... June 23, 2014
Rated 5 out of 5 by Hotel has great service and location Attended a conference here and everything was very well done. Staff was extremely helpful and the hotel location is great for downtown experience. September 18, 2012
Rated 4 out of 5 by Room My bathroom had a raw smell like they didnt use cleaning products to clean it. The sheets were clean but the room had a smell and was not clean. May 23, 2012
Rated 5 out of 5 by Great Hotel, staff and rooms excellant I stay at this Westin whenever I'm in town on business and I am always pleased with how friendly the staff is and how comfortable the rooms are. October 1, 2012
Rated 3 out of 5 by First time at a Weston - not impressed This was my first stay at a Weston and the price certainly reflected the brand name. However, the hotel seemed sterile (no personality), and under staffed. What really amazed me was that there is no business center and, for a businessman, that is unacceptable. Finally, when it was time to print my boarding pass before leaving for the airport, I had to stand in line at the check-in desk and wait while customers checked in. Then I got to stand there with a computer monitor turned towards me and enter my information and print. Unbelievable. It is probably a bit petty, but the cost/quality was just not acceptable and I will not stay there again. February 11, 2013
Rated 4 out of 5 by Slept great, comfortable rooms Overall stay was good. Servicing the room occurred very late in the day (4 p.m.), Embers bar/grill was excellent - both food and service. October 22, 2012
Rated 4 out of 5 by Very Prepared I visited this hotel for a New Year's Eve event. There were a tremendous amount of attendees, but the hotel staff was very prepared for the crowd. When we arrived we were a little disappointed to find that valet was full, but there were still spot available for self-parking. We were able to unload our luggage, check-in, and get to our room (which was comfortable, well stocked, and clean) very easily. I was impressed as I've attended events like these before and the hosting party was more than overwhelmed. Other than the valet filling up, the only other annoyance was the amount of time it took to get out of the parking deck after check-out. January 4, 2014
Rated 2 out of 5 by Disappointed SPG Guest Staff on this evening really missed the mark. Accommendations were not clear to staff and my luggages arrived to my room much later. May 8, 2013
Rated 2 out of 5 by Shabby Large stain on rug Stain on conforter Toilet paper holder broken No wash clothes Ironing board broken Poor bathroon lighting January 27, 2013
Rated 5 out of 5 by Great experience Professional and friendly staff; clean and comfortable rooms; high quality dining options; relaxing atmosphere. June 20, 2014
Rated 5 out of 5 by Pleasant Stay I am a frequent business traveler, and it is always a great relief to check into a hotel that has 1) a quiet but effective climate control system, 2) friendly and efficient staff, and 3) a sufficient number of working elevators so that there is a minimal wait to use one. I would happily return to this Westin hotel any time. My only disappointment was in not getting a single king-sized bed. But unfortunately the standard for most hotels seems to be two beds to a room, which has always baffled me. Other than this, the accommodations were very good. May 27, 2014
Rated 4 out of 5 by This is a great hotel I was traveling with my two dogs and the hotel could not have been more accommodating. The facility was clean and relaxing, the staff is outstanding and very helpful, and the location is very convenient. There is a green area a block from the hotel where you can walk your dogs but you should be prepared to pick up after your dogs as it is a small, well managed green area. There is also a small green area across the street from the hotel adjacent to a parking lot. My only complaint, which was not the fault of the hotel, was some of the guests on my floor were very noisy. They came to their rooms about 2 am and were loud when moving about the hall though, after they got in their rooms, were quiet. The only exception was the people in the room next door to mine. They arrived about 3 am and were extremely loud making it impossible for me to sleep. It took me a while to figure out if they were next door or above my floor. As I was starting to call the front desk, I realized they were indeed next door and I banged on the wall and they were instantly quiet. Unfortunately, by then it was 4 am leaving me little time to sleep before my departure. People should be more considerate. October 17, 2012
Rated 5 out of 5 by What a great place! We had a wonderful time at the Westin. The site was well taken care of and the staff are wonderful. September 6, 2012
Rated 5 out of 5 by What a view Easy check in, upgraded room with a view. Dang room key faild to open the parking gate every time. September 25, 2012
Rated 5 out of 5 by Supper Stay This were the best stay that I have ever had. I will definitely stay again and recommend others December 18, 2012
Rated 5 out of 5 by This is a great hotel we always enjoy staying at the Westin The service is great very clean very comfortable very accommodating we love the Westin October 4, 2012
Rated 5 out of 5 by Great Fantastic property. Close to many venues in Uptown Charlotte. Rooms very comfortable. October 14, 2012
Rated 3 out of 5 by Showers The new shower heads are terrible. there was barely any pressure in my room. January 22, 2013
Rated 5 out of 5 by Continued Westin Quality The Westin continues to be my top hotels to stay in around the country. The staff are pleasant, rooms are great and the food it divine. June 19, 2014
Rated 5 out of 5 by Excellent location and staff Easily walkable to major attractions and the heart of the Uptown area. April 11, 2013
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