Rated 5 out of 5 by Sweebeats Very comfortable
I totally enjoyed my stay, it was only one night, but everyone was very very nice and the bed was so comfortable, I wanted to take it home with me. I thought it a bit pricey, especially having to pay $18 to park...but
October 31, 2012
Rated 2 out of 5 by 1220131959 Review
Not a real closet in room, locked out of room by key system problem, couldn't get out of parking lot and no one was attending exit, restaurant is expensive and below average in quality of food.
December 4, 2013
Rated 5 out of 5 by mamajan This hotel is so quiet. It is close to the Stadium for football games.
The only problem we had was the parking of 18.00 a day and we didn't leave the whole time we were there. This was not mentioned when we booked this Hotel. Other than that we were treated like Roality our whole stay.
October 25, 2012
Rated 4 out of 5 by Nani68 Helpful Staff
Excellent Customer Service Staff
June 27, 2014
Rated 5 out of 5 by Simon11 Great Stay
This is my 3rd or 4th time staying here and my stay gets better each time. Staff is very friendly and helpful with everything. Close proximity to the stadium and epicentre.
December 9, 2013
Rated 4 out of 5 by KMPUNY CONVENIENT LOCATION
Very convenient location close to stadium, highway and eateries, clubs and movies. Disappointed that we had to pay for parking even though we were staying at the hotel. That should be complimentary.
August 16, 2012
Rated 5 out of 5 by DeweyDog Best Stay
We were their for my daughters wedding. The staff went out of their way to be helpful and polite. I was astounded at how well we were taken care of.
The bedding was excellent very comfortable.
December 19, 2012
Rated 5 out of 5 by MountainMan Convention Highlight
In town for a convention at the convention center across the street and was well pleased with the Westin. Our corner room was nice and the staff helped us when we needed an extra bed.
October 15, 2012
Rated 5 out of 5 by JoYo59 Great place to stay in Charlotte!
Great location and nice lobby bar with ample seating. Hotel staff were friendly and provided excellent service. Restaurant had an off day with a number of menu items not available.
December 18, 2012
Rated 2 out of 5 by Kim2013 This hotel needed thorough cleaning and noise control.
Upon check-in I found my room to have a intense odor of perfume or fragrant spray. The room was filthy. There was dust on most surfaces, hair on linens and bathroom, trash bag under night stand, clumps of food on remote and toothpaste left in sink. It seemed as though the bed was made and no further efforts were made to clean. I cleaned it up myself as I was severely carsick from travel and did not want to change rooms. I wrapped the remote in paper to prevent me from touching and purchased wipes to clean other surfaces. House cleaning staff were very loud; laughing and carrying on in the hallway, talking about other visitors and their rooms.
March 14, 2013
Rated 4 out of 5 by Doodlebug Why The Westin
The Westin in Charlotte, NC is in a great location and it is easily accesible from the interstate. It has everything you need and I felt safe and at ease. Thank you Westin!
October 24, 2012
Rated 4 out of 5 by Queghost Nice but...
Stayed at hotel New Years Eve. Staff was extremely friendly and professional. Hotel had a great atmosphere and the room was very clean. However, the room was rather small.
January 4, 2012
Rated 2 out of 5 by acb2012 Not up to Standard
I'm an experienced traveler and was surprised at the wait time at the front desk. I approached the desk twice in a one night stay and was shocked that the one attendant helping the customer in front of me never bothered to call a co-worker, BOTH TIMES!! It's great to give full attention to the customer your currently helping, but call for back up or have more than one attendant manning the desk!! I was also put in a room close to the elevators and was disappointed at the sound proofing of this room. I expected better from this class of hotel. I was woken up 4 times throughout the night by loud patrons coming on and off the elevators and I'm a heavy sleeper. Over all, it was a fair experience. The hotel was in a great location, linens were nice, the room was clean, but I expected more from this company. I also rented a movie advertised for $17.99 and was charged $19.25. Again, not a catastrophe, but poor ethics and attention to detail. Finally, I was not informed when making the reservation that I would be charged for parking. $19/day. When paying these prices, it should be included. I don't feel it was worth the money.
September 27, 2012
Rated 5 out of 5 by PScott Hotel has great service and location
Attended a conference here and everything was very well done. Staff was extremely helpful and the hotel location is great for downtown experience.
September 18, 2012
Rated 4 out of 5 by hamp Room
My bathroom had a raw smell like they didnt use cleaning products to clean it. The sheets were clean but the room had a smell and was not clean.
May 23, 2012
Rated 5 out of 5 by patterd25 Great Hotel, staff and rooms excellant
I stay at this Westin whenever I'm in town on business and I am always pleased with how friendly the staff is and how comfortable the rooms are.
October 1, 2012
Rated 3 out of 5 by Jeffrey First time at a Weston - not impressed
This was my first stay at a Weston and the price certainly reflected the brand name. However, the hotel seemed sterile (no personality), and under staffed. What really amazed me was that there is no business center and, for a businessman, that is unacceptable. Finally, when it was time to print my boarding pass before leaving for the airport, I had to stand in line at the check-in desk and wait while customers checked in. Then I got to stand there with a computer monitor turned towards me and enter my information and print. Unbelievable. It is probably a bit petty, but the cost/quality was just not acceptable and I will not stay there again.
February 11, 2013
Rated 4 out of 5 by BPL2 Slept great, comfortable rooms
Overall stay was good. Servicing the room occurred very late in the day (4 p.m.), Embers bar/grill was excellent - both food and service.
October 22, 2012
Rated 2 out of 5 by shortysc Disappointed SPG Guest
Staff on this evening really missed the mark. Accommendations were not clear to staff and my luggages arrived to my room much later.
May 8, 2013
Rated 4 out of 5 by ShanShan Very Prepared
I visited this hotel for a New Year's Eve event. There were a tremendous amount of attendees, but the hotel staff was very prepared for the crowd. When we arrived we were a little disappointed to find that valet was full, but there were still spot available for self-parking. We were able to unload our luggage, check-in, and get to our room (which was comfortable, well stocked, and clean) very easily. I was impressed as I've attended events like these before and the hosting party was more than overwhelmed. Other than the valet filling up, the only other annoyance was the amount of time it took to get out of the parking deck after check-out.
January 4, 2014
Rated 2 out of 5 by Unsatisfied100 Shabby
Large stain on rug
Stain on conforter
Toilet paper holder broken
No wash clothes
Ironing board broken
Poor bathroon lighting
January 27, 2013
Rated 4 out of 5 by Laura74 Nice front desk staff
The front desk staff were very friendly and helpful.
I was disappointed that there was no shower cap in the room, especially since the over-sized shower head sprays from above, instead of at an angle.
Otherwise, I found the bed to be very comfortable. I liked having a refrigerator in the room. The Ember lounge staff were less helpful. No one told us we needed to go to the bar to order drinks, causing a delay in getting served. Otherwise it was a lovely stay.
June 13, 2014
Rated 4 out of 5 by GAgirl This is a great hotel
I was traveling with my two dogs and the hotel could not have been more accommodating. The facility was clean and relaxing, the staff is outstanding and very helpful, and the location is very convenient. There is a green area a block from the hotel where you can walk your dogs but you should be prepared to pick up after your dogs as it is a small, well managed green area. There is also a small green area across the street from the hotel adjacent to a parking lot. My only complaint, which was not the fault of the hotel, was some of the guests on my floor were very noisy. They came to their rooms about 2 am and were loud when moving about the hall though, after they got in their rooms, were quiet. The only exception was the people in the room next door to mine. They arrived about 3 am and were extremely loud making it impossible for me to sleep. It took me a while to figure out if they were next door or above my floor. As I was starting to call the front desk, I realized they were indeed next door and I banged on the wall and they were instantly quiet. Unfortunately, by then it was 4 am leaving me little time to sleep before my departure. People should be more considerate.
October 17, 2012
Rated 5 out of 5 by Manju What a great place!
We had a wonderful time at the Westin. The site was well taken care of and the staff are wonderful.
September 6, 2012
Rated 5 out of 5 by metaverse What a view
Easy check in, upgraded room with a view.
Dang room key faild to open the parking gate every time.
September 25, 2012
Rated 5 out of 5 by JayRome57 Supper Stay
This were the best stay that I have ever had. I will definitely stay again and recommend others
December 18, 2012
Rated 5 out of 5 by GINAB This is a great hotel we always enjoy staying at the Westin
The service is great very clean very comfortable very accommodating we love the Westin
October 4, 2012
Rated 5 out of 5 by Digger63 Great
Fantastic property. Close to many venues in Uptown Charlotte. Rooms very comfortable.
October 14, 2012
Rated 3 out of 5 by cw1045 Showers
The new shower heads are terrible. there was barely any pressure in my room.
January 22, 2013
Rated 5 out of 5 by BOBL Excellent location and staff
Easily walkable to major attractions and the heart of the Uptown area.
April 11, 2013