Rated 3 out of 5 by kdtcid NIce Property, but noisy and dusty
The property is very nice. The Internet worked fine, the gym is a good facility, and it's in a central location. My room was very dusty. Dust was apparent on the lamps, phone, and bathroom counter. There was also long strands of hair in the bathroom. The people on my floor were very noisy. On the second night about midnight, my phone started ringing. When I answered, I did not receive a reply. As soon as I disconnected the call, the phone would ring within seconds. After the fourth time, I left the phone off the hook. I don't know if it was a prank or an errant wake up call. Finally, on the morning of checkout, around 8:30 am, I took my bag to my car, had breakfast, returned around 1030 am only to discover the hotel had checked me out of my room without my notification.
October 4, 2012
Rated 3 out of 5 by Angel09 Hotel Conference Experience
Not a good experience if you are with a conference. There was little to no accommodations for early check-in. Most rooms had King size beds that did not accommodate the majority of requests for two double beds. Guest were advised to purchase air mattresses because cots were not available. The telephone staff member was curt telling me "let me break it down for you." However, on-site staff was very pleasant.
July 22, 2014
Rated 4 out of 5 by ComeBackKid Excellent Southern Charm and Attentiveness
The saff -- each and every one -- were exceptional. I had questions and several 'problems' and each were efficiently dealt with ... I was never made to feel like I was bothering anybody. The food is excellent and unique. The WorkOut room is AWESOME!!! The only thing is the room was in need of some attention: a) the carpet was frayed at the entrance to the tile (Room 1013); b) several lamps were crooked; c) wireless internal should be available in the rooms (it was free in the lobby) and the high-speed internal of $20.00/day is way to much money for the quality of access; and, d) less than half the TV channels worked (althought the quality was excellent when it did).
May 23, 2013
Rated 2 out of 5 Staff were unfriendly and did not go out of way
Upon arrival to hotel we were put in a deluxe room which is not what we reserved. It was a downgrade. After telling the staff that we reserved a superior room they advised us that we would have to wait until one was clean and available. After waiting we were put in a room that was on the backside of the hotel without a view up uptown. After complaining and asking for a room with a view we were told one was not available. Manager overheard and did put us in room with a view that was evidently "unavailable". We were told we would get a complimentary bottle of wine for our inconvenience, but never received it or heard from manager again to make sure everything was okay.
September 15, 2013
Rated 4 out of 5 by Gwen25 Hospitality a definite plus
The staff are more than gracious and want to make your stay as pleasant as possible.From housekeeping to the front desk, from the restaurant and lobby bar staff to the bellman and parking vallet, they were warm, helpful, and hospitable.
July 29, 2014
Rated 5 out of 5 by mysticcrue Great suprise brithday present for your 15 year old neice
I cannot rave enough about how nice and kind the whole staff was. My niece and her best friend enjoyed the sky views pools and the comfy roads and beds. Grate stay after a long day concert.
July 30, 2014
Rated 5 out of 5 by Jac27 Excellence All Around!!!
Excellence is the Word! The accommodations,the courteous staff and the check in and check out procedures are excellent!!
July 31, 2014
Rated 4 out of 5 by SocaJ Luxury hotel
I truly enjoyed my stay. Some inconsistencies, my email confirmation stated check in at 3pm and check out at 3pm (however, check out was at 12 noon) that caused a huge inconvenience to me/room-mate.
The room was not ready for more than 1 hr + after arrival. That also posed a huge set-back. I'm diabetic and needed to take my insulin; eat and relax before my conference started and I was unable to do so.
July 21, 2014
Rated 2 out of 5 by Conference1 To many little things wrong
Check in amount quoted was not correct. After 3 phone calls to the facility before our stay to make sure our advance travel had the correct amount. When we arrived the amount was about $150 dollars HIGHER! Good thing one of us in the group had an emergency credit card.
Conference signed up us for the Green program with towel changes daily. however we did not get fresh towels daily. Each day we had to call down to the desk and ask for towels and the luggage person would bring them up to us..
Dirty and dusty room.
Toilet paper holder kept falling off the wall. HATE picking it up off a floor that wasn't all that clean.
June 21, 2013
Rated 3 out of 5 by MrBlech Dude, where's my room service?
My needs are usually simple. I checked in late Thursday evening and wanted a dessert, so I ordered berries with a dab of whipped cream, plus hot tea. Half an hour later the berries and tea arrived...but no whipped cream. Asked my server if he could get it for me, and he said sure. 20 minutes later, still nothing, so I called back. Agent said she would find out where he was and call me. 10 minutes later, still nothing. So I called again, got a different agent, and he got me my whipped cream. Oh, and the next morning, the breakfast I pre-ordered was late.
June 23, 2014
Rated 4 out of 5 by Tim1609 Pros and cons
I stay here about once a month. The hotel is new and very clean. All the comforts you would expect at a Westin like having two bars/restaurants, starbucks, valet parking, bellmen, heavenly beds and showers etc. but a few things are missing.
There is no club lounge nor a designated club floor and this hotel is filled every day with conventioners. This can cause some extra noise at times. The hotel is also a good 5 minute walk to the epicenter area so be prepared to be hassled by beggers when you walk to dinner.
Overall, the amenities they do have outweigh what is lacking and I will continue to stay at this location.
November 19, 2013
Rated 3 out of 5 by Ann1 Clean, Friendly, Way Over Priced
The staff was very friendly. The room was very clean, well decorated and comfortable. However, there is a charge for everything and the charge is way over priced. $25 for parking overnight is ridiculous and should be a crime. $36 for a ceasar salad with salmon on it is also ridiculous and should be a crime. Though the hotel is very nice I will not stay here again and would not recommend this hotel to my coworkers who travel to our corporate head quarters in Charlotte. There are plenty of other options in downtown Charlotte that provide equally as comfortable rooms and amenities without the ridiculous over charging.
June 4, 2013
Rated 2 out of 5 by golferef Housekeeping Issues
I just got back from a 2 night stay at this Westin. (Oct. 18-20) I am SPG gold, so I have stayed at a number of Westin's through the years.
I left my room at 8:15am on the Saturday and returned at 4:30pm and my room had not been touched by housekeeping. This was not an oversight since I saw the housekeeper was serving rooms on my floor when I returned from my meeting. When she finally knocked on my door around 4:45pm I just asked for towels since I had to shower and meet some people for dinner. This is UNACCEPTABLE!! Also I wonder when this room had last been cleaned since I found stray popcorns on the floor.
This was one of the poorest Westin experiences I have ever had.
October 22, 2013
Rated 2 out of 5 by Delta508 Slow or non-existent service
The hotel itself is pleasant, but the service has lots of room for improvement:
My room wasn't ready at 5pm. I was told I would get a text message when it was done, but it never arrived. I finally went back at 7:30pm, at that point the room was ready, but I had to wait quite some time to get my luggage out of the storage room. Service at the bar was very slow, we finally left. I found an erroneous charge on my bill and was promised that the charge would be reversed: it hasn't happened yet.
April 6, 2012
Rated 5 out of 5 by leithnd The best of everythimg
This was by far the best hotel we have stayed in. Room was clean and comfortable, view from top floor was great and we were close to everything we needed.
July 29, 2014
Rated 2 out of 5 by BeBop Price does not match quality/service
I was very disappointed. For the price charged, everything should have been stellar. I ordered room service - there was a delivery charge AND a service charge. Three out of four times I ordered food or beverages I was given the wrong thing. I selected the "green" option for the $5 card towards food or beverages - the first night I got the card but then had to argue with the waitress to be able to use it. The second night I didn't get it and had to ask at the desk. Not a good experience.
June 24, 2012
Rated 4 out of 5 by Welcagal Nice Stay
Beautiful Hotel. Comfortable Rooms. For the price of the room, in-room WiFi should be included. Restaurant a bit pricy but food was good.
July 29, 2014
Rated 4 out of 5 by Charlotte1000 Good stay
This hotel met all of our needs. Close to local attractions, clean and comfortable, and good services: gym, pool, on site restaurant and bar. The beds were comfortable. The only thing that I would advise is to ask to not be placed in the same floor as guests with dogs. This hotel allows large dogs and during our stay there were about 5 rooms around us with large dogs, so there was barking going on during the day and night. It did not wake up our kids, but woke the adults up once. It wasn't enough to complain during the night, but enough that it was mentioned during check out. Westin employees were apologetic, which we really appreciated. We have provided feedback to make sure that guests with dogs are separated from other guests if possible.
June 23, 2014
Rated 4 out of 5 by Dpaul84 In for a conference
I knew when I chose this hotel that it was the host hotel for the conference I attended. I knew it would be busy and probably fully booked. When I confirmed my reservation, I requested a room with 2 beds. That was not available at that time, but I was assured I would be able to get a roll away bed. On check-in, all roll aways were taken. I was put on a waiting list. I knew that we would not get one before we checked out due to the conference. My 14 year old son slept in the chair and ottoman. We were provided with linens for the chair. On check-in, the lobby was extremely loud. I could not hear the check-in staff. I would recommend adding some sound control in the lobby bar.
September 19, 2013
Rated 2 out of 5 by AtlantaBrian regular visitor to Charlotte
I travel to Charlotte frequently for work, and I am routinely disappointed when I stay at this Westin. In the dozens of times I have stayed here, I have never once received a platinum room upgrade to anything other than a "high floor". And virtually every time I stay here, the staff and/or the hotel disappoints me in some way. Usually it is something small, but there is always a problem. The hotel itself is fine, but because of the service and lack of attention to detail, I find this to be one of the worst Westin's I've ever stayed at and always dread staying there. They are lucky that I am loyal to Starwood!
November 4, 2013
Rated 4 out of 5 by jakemoos Nice but spendy
The hotel facilities are very nice. However, the charges for wifi, food, and other services were too high.
July 28, 2014
Rated 5 out of 5 by kisabos Stunning hotel, amazing comfort
The hotel is unbelievably beautiful! It fits with the gorgeous city, which is so clean and nice to get around. The beds were the best part for me! Some hotels I have stayed at lately give you tiny throw pillows to sleep on, but this hotel had the most comfortable bed and big soft pillows!
Also, my flight came in very early and we got to the hotel right before 1pm. I was nervous that we would have to wait 2 hours to get to our room, but they had one ready for me! It was great.]
Close to the airport. Right in the center and next to the convention center (which is why I was there). Will definitely stay again!
November 18, 2013
Rated 4 out of 5 by gw35 This hotel is in a great location
It served us very well for the convention, in close proximity to local attractions and venues.
July 28, 2014
Rated 3 out of 5 by Sierra2014 westin is always a favorite
As always the heavenly bed was awesome
July 27, 2014
Rated 2 out of 5 by GorL Disappointed
I was very disappointed in the room. The mattress and pillow were very uncomfortable. The carpet was fraying in the room and several places throughout the hotel. This Westin was moderate at best.
Definitely not worth the money.
July 22, 2014
Rated 5 out of 5 by Ann73 Check-In delay
Experienced a big delay in getting checked in on Sunday afternoon for a conference of 11,500 women. Appeared that all maid staff was not in place to take care of rooms in a timely manner. All other areas of the hotel experience was tops.
July 21, 2014
Rated 3 out of 5 by Phil68 Reservation Mishap
Reserved room for 3 people. Received a room with one Kingsize bed. When asked for at least a rollaway, all were taken because others had experienced the same problem. This hotel is not equipped for large volumes of people on a convention level. The elevator situation was also a disaster.
July 19, 2014
Rated 3 out of 5 by seasnoble Food & Beverage Disappointing
Breakfast service was nice, buffet food quality only average. Evening services consistently disappointing. Service in restaurant and lobby bar almost non existent. Food quality (salmon dinner, scallop dinner, ember burger) very disappointing. Macallan 12 scotch is overpriced at 29.00. Front desk understaffed at check in, but friendly and efficient. I selected the 'green' option for housekeeping so I can't provide any feedback.
September 20, 2012
Rated 4 out of 5 by AKA3event large events
Staff was polite but overwhelmed with the large number of guest. it was an average of an hour wait in check out . I had a package delivered and never received a notification call.
Room was very comfortable with no issues.
July 21, 2014
Rated 3 out of 5 by CarlS Great room, gouged on amenities
I loveed the room, it was clean and comfortable. That being said, there were few to no amenities and the F&B pricing was out of control. I paid for room service which included a delivery charge and service charge. Along with a tip and tax my cost of food was less then the other charges.
Also customer service was hit and miss.
My over all impression was that I felt no loyalty towards the brand. Although the room was good and service OK the brand did everything they could to squeeze every last penny out of me. When you get nickle and dimed like that, it doesn't leave you with a good feeling.
March 18, 2014