Rated 3 out of 5 by ChicagoTraveler15 Hotel needs to be upgraded and needs better housekeeping
The hotel is in a good location near the strip but not on it which made it a little easier to access during periods of heavy traffic. This is an older hotel not up to Westin standards. The bathroom had mold growing in the grout and was dirty (dust) in corners of the bathroom. The shower curtain was so long, I walked on it when in the shower. My bedside light was broken. The part where the lightbulb is screwed into the light was almost seared off and hanging by a thread under the lampshade and is probably a fire hazard.
Room service was accurate and quick. However, on the last day, the room service waiter accidentally bumped the tray into a wall and a glass of iced tea fell off and shattered all over the carpet. Housekeeping came quickly. They picked up the shattered glass and vacuumed but did not clean the carpet in any other way so it was still wet and full of iced tea. So, cleanliness is a problem in this hotel for multiple reasons.
Staff were friendly and helpful except in the Starbucks where they don't do many of the extras that other Starbucks will do like toast a bagel or provide butter instead of cream cheese.
November 6, 2013
Rated 2 out of 5 by KAC41 This hotel is fine in a pinch
I was disappointed with my stay. My room was worn. The wall paper coming off of the walls, the toilet paper holder coming away from the wall. My telephone didnt work. I had a hard time getting service from the front desk and I never talked to the same person twice about my needs. Suade told me they were too busy to serve me carry out food on my first challenging night at the hotel. The lobby, casino, bar tenders, waitressing staff, public restrooms, premises, front door peoples, beds, and conference amenities were good. I did enjoy the happy hour one evening. But all in all, I found the room service to be very expensive. The hotel was about 2 blocks from the strip and as a single woman I wouldnt walk there alone. Fortunately, I met some nice people and we ventured out together. Unfortunately, adding salt to my wounds, after recieving my bill and checking out, my credit card was charged extra charges...and Im waiting to have that money credited to my account. I have been to Vegas 4 times and this was my least favorite spot to stay. But the bed was awesome. I just didnt get the customer service that I enjoy on my trips.
January 23, 2013
Rated 5 out of 5 by keto1957 Awesome hotel off Vegas Strip
Always a great stay at this hotel. Great staff and food. Highly recommend. Love the themed rubber ducky
April 23, 2014
Rated 4 out of 5 by kangol73 Older but still nice, close to strip and quiet
This is an older hotel and updated. Still comfortable and nice. Average hotel my rating a 3 star. Employees seem nice and helpful. I will return in the future.
May 10, 2012
Rated 4 out of 5 by Evilroy Water bottles
The water bottles in the rooms for $4.00 each is robbery. They are the smallest bottles and I would never pay $4.00 for a little drink of water.
November 16, 2012
Rated 2 out of 5 by Phil12 Nuisance fees
Hotel was ok. Rooms are very small. One nuisance fee: $11.50 charge for use of pool, gym, parking, none of which I used. Charge is "mandatory".
September 15, 2012
Rated 2 out of 5 by roc1 Westin LV
Good location just off Strip.
Interestingly,my friends who are not SPG members got nicer /more spacious rooms than me (gold member ).
April 9, 2013
Rated 3 out of 5 by chikind A bit dated but nice
Maid was exceptional, desk staff as well, hotel seems like it's from about 20 years ago for Westin but comfortable
December 8, 2011
Rated 2 out of 5 by Manju Not a 4 Star Resort
"All rooms are guaranteed to sleep the number of guests you provided during your search, but we cannot guarantee the number of beds. " Per my Expedia email.
They DID NOT have enough beds for 3 people. A rollaway was brought in and took up too much room to be able to use the room much. They could not help with the sleeping arrangements because this was a "Third Party" reservation. He said he would waive the Resort Fees but they showed up on my bill. Also, had GREAT difficulty in getting cups/glasses for the three of us. Got two.
The Resort Fees are a joke. There is no landscaping etc. Its a building with a Casino and a parking lot. No charge for Casino goers to park in lot...Definitely not a Resort! Spa is available for a charge. Two very small water bottles per day. Again, nothing for the third person.
The wallpaper was curling in the bathroom. There were black floating things in the coffee maker, despite my repeated efforts to clean it. Someone's long black hair was in the bathroom from the time we got there. The room was plain. The hallways plain. It resembled more of a no-tell motel. (The casino/check in area was refined.) Not a four star. Will never stay here again.
September 12, 2012
Rated 5 out of 5 by nana this hotel
alittle disappointed with the glass cut at the pool . other than that an awesome experience. thank you
April 7, 2013
Rated 2 out of 5 by 9999traveler Very worn property
This property needs some serious updating. Rooms are old and very substandard for Las Vegas hotels
August 11, 2012
Rated 5 out of 5 by stella123 hotel has great staff
The staff at the Westin LAs Vegas always goes above and beyond to guarantee my stay is perfect!
September 15, 2013
Rated 5 out of 5 by Gogilli1 Great atmosphere
Friendly staff from the moment I arrived. Will definitely stay here the next time in Las Vegas.
August 24, 2013
Rated 5 out of 5 by Crash141 Great Hotel
The staff is super, as is the cleanliness of the rooms. I especially like the work out facility
June 27, 2013
Rated 5 out of 5 by keto1957 Excellent location near Vegas Strip
Always great staying @ Westin Las Vegas. Awesome friendly staff
March 19, 2014
Rated 2 out of 5 by nogo2 the rooms need some cleaning
the front desk help did not explain everything at check in and the carpets were filthy.
August 17, 2012
Rated 5 out of 5 by VTannie Great Hotel
Great Hotel, great location close to the strip, and dog friendly which is fabulous!
December 3, 2012
Rated 5 out of 5 by keli las vegas westin stay
great place to stay and relax. staff very friendly and helpful. i would stay again
February 4, 2013
Rated 5 out of 5 by Joe222 Best kept secret
Great hotel close to everything. Hotel is very clean and staff are all wonderful.
October 20, 2013
Rated 5 out of 5 by Fifegal A Las Vegas gem
An hotel is only as good as it's staff and the staff at the Las Vegas Westin are exemplary. We were in Las Vegas because my aunt was in hospital there for three weeks. The Westin became our home away from home, during a very scary and difficult time. Everyone seemed to know why we were there and often enquired as to how my aunt was getting on, which really meant a lot to the three of us. Marcus and his colleagues, in the restaurant at breakfast, were so kind and nice to us. Our day always started well. Our rooms were very comfortable too which was great. All in all a the Westin was five star and we are now home and my aunt is improving everyday.
February 19, 2014
Rated 3 out of 5 by Donald3217 Decent hotel
Decent hotel no major issues. Clean rooms and the staff was helpful.
May 31, 2012
Rated 3 out of 5 by TNSeattle Westin LV
service is challenging, check in is challenging
February 25, 2014
Rated 2 out of 5 by JS63 Not what I expected.
Hotel very dated. No room safe and the refrigerator was a antique.
March 5, 2013
Rated 2 out of 5 by tiger007 This is the most terrible hotel that I have ever stayed so far in Westin .
All over of this hotel is real not to the level it shall be .
January 12, 2013
Rated 3 out of 5 by MLau Smokey
Smoke-free hotel yet smoke filters thru the rooms!
January 26, 2014
Rated 5 out of 5 by Aggy610 Hotel Close to strip
Close to strip, has everything you need, reasonably priced.
August 19, 2013
Rated 5 out of 5 by IrizarryMD Awesome service
I have one of my best times in Vegas with my Kids ! thanks
June 13, 2013
Rated 4 out of 5 by OJLF Great Hotel
Hotel is very nice, specially rooms and restaurant!
July 23, 2012
Rated 2 out of 5 by VegasMom not what I expected
I was very dissapointed. My shower head was coming out of the wall (not very heavenly) and there was mold in the tile. My linens were not pressed nicely as I am used to. (I have photos of all of this if you would like to contact me) It was not my typical "heavenly bed" or Starwood experience for that matter. There was a fire alarm and when I took the stairs, I got lost near the "being renovated" gym. As I was walking to the "meeting room" that had been converted, I tripped over a very large carpet coming up in the middle of the hall way. It was a 5 ft ridge of lifted carpet in the middle of a hallway! I happened to read the "fine print" about the $50.00 per day incidentals fee so I was aware of it but feel it is excessive for this hotel. I will say the gentleman that checked me in was exceptional. The room service food was good. Please read the section of the room service menu at the bottom of the page that states the fees: it is confusing. In 2 sentences it clearly states the convenience charges and 22% gratuity and then goes on to say in third sentence, gratuity is not included? I called for clarification regarding leaving a tip to my delivery person and even your food and bev could not answer my question if it was included or not.
February 12, 2013
Rated 2 out of 5 by Chiart I didn't get the room I expected
And it was down hill from there
September 30, 2012