Rated 3 out of 5 by CSF84 Dichotomy
This hotel displays a HUGE dichotomy between what appears in the common areas connected to the Boston Convention Center, and the rooms upstairs.
Downstairs, this looks like a very high end hotel, beautifully decorated and appointed with exceedingly helpful staff. It is sad that I couldn't spend the entire time in the lobby.
As for the room? Not nearly the standard I would expect from Westin, which I consider a higher end hotel. The rooms were generally clean, but dull - similar to what you would expect from a lower end brand. Several days we noticed that the bed sheets had holes in them, water pressure from the sink was merely a dribble and the TV was clearly very cheap judging by the sound and picture quality. Further, the housekeeping carts would be stored in the hallway overnight, and room service dishware would be left for extensive periods in the corridor.
Having stayed at the W in Atlanta last week, I would much prefer that brand in the SPG lineup and would be hesitant to spend a premium to stay in a Westin in the future. Although the room was quiet (due to the higher floor) and close to the Convention Center, I can imagine there is much better to be found for the dollar spent.
May 30, 2014
Rated 5 out of 5 by CA31 Pleasant hotel
The room confort is good with large room and very staff responsiveness. The hall is pleasant with restaurants. It is located at 30 minutes by foot from the center of Boston.
May 26, 2014
Rated 5 out of 5 by lipids meeting
Excellent venue for a meeting
May 21, 2014
Rated 3 out of 5 by ConferenceAttendeeBoston Hidden costs
The Hotel is comfortable and conveniently located next to the conference center. However, we called beforehand to see if we could receive packages at the hotel and wether there was any costs for doing so (we often order items on the web in the USA and get them shipped to our hotel). We were assured that it was free to receive packages. When we picked up the packages there was significant fees charged for each one. When we informed the staff of this inconsistency, they were unreceptive and unapologetic. The problem is not the fee (we have been to many hotels who charge a fee for packages) but the misinformation and lack of concern that we were lied to on the phone.
May 20, 2014
Rated 5 out of 5 by JohnG1954 Good location in Boston
Excellent stay at a nice hotel
May 19, 2014
Rated 4 out of 5 by Debbie74 The beds are wonderful!
The bed in our room was the most comfortable bed ever in a hotel. The pillows were also wonderful. The room and the bathroom were a good size and the staff was very nice. The food in the restaurants was over-priced for the quality of the meal. I would recommend the hotel for future stays.
May 14, 2014
Rated 4 out of 5 by AARP2014 AARP Life@50+
Hotel stay was excellent. On Sunday, was almost scammed by doorman putting me in a SUV for ride to Logan. Asked before we left if the fare was the same as a taxi, driver said it was close. Paid $19.00 for 2 from Logan to Westin on Wednesday. Got to airport and the fair was $35.00!!!! Shame on you Westin for allow this!!!
May 12, 2014
Rated 5 out of 5 by Moemum5 The staff at this hotel were fabulous.
We found the hotel to be clean even for our baby to be safe. The hotel staff were very friendly and so helpful. We would highly recommend this hotel.
May 10, 2014
Rated 1 out of 5 by AdmissionsRep Disappointed from check-in to check-out
My reservation was for a room that had a King bed. When I arrived at the hotel before 8PM I was told that my bed was given to another, but they could put me in a room with a double and a water view. The water view consisted of me looking at another building, unless I twisted my head in such a way I could look through the building and see the harbor, felt like false advertising. I also parked my car in your garage and when I returned to my car on Friday I found that the rain had drained onto my car leaving behind a rust colored and oily type residue on my roof, rear window, and trunk. I did take my car to the car wash and $15 later it still did not take off all of the grime. It is just really disappointing and next year I will probably just stay at the Residence Inn since my colleagues seemed to have had a better experience than myself.
May 5, 2014
Rated 5 out of 5 by gr8gal When in Boston
The official convention hotel attached to the BCEC, the Westin made a business trip an absolute pleasure. From location to amenities to a great welcoming staff at every level (including housekeeping), I could concentrate on the reason I was there and leave all the rest to the Westin.
May 5, 2014
Rated 5 out of 5 by Monique26 Great stay
Not only the conference facilities were great, the hotel atmosphere and service was beyond expectations. The temperature was pleasant, the room was comfortable and I enjoyed the food and beverages.
May 5, 2014
Rated 5 out of 5 by Fryguy Another excellent Westin Hotel
I am a big fan of this hotel. The location is great...VERYshort drive from the airport and walking distance to downtown and many great restaurants. I recieved a nice platinum upgrade to a suite which was very appreciated since I was going to be there for the entire week for business. The service, gym, and restaurants all exceeded expectations. My only complaint with the with Valet attendtants....at times I would have to wait several minutes before they would notice I was there and waiting for them to take my car - when I was the only car there. Ultimately I just started walking my keys to them while they finished their conversation. Not that big of a deal but just something for management to be aware of. I highly recomment this hotel.
May 2, 2014
Rated 5 out of 5 by traveler8429 Personable and Responsive Staff
I stayed at the Weston Waterfront on April 22 and 23. The service I received from your staff, particularly Jarderle Bernard, was amazing. Jarderle went out of his way to ensure exceptional customer service and to make my stay comfortable.
I appreciate the level of detail I witnessed in the Weston staff and facilities and look forward to a return visit.
May 2, 2014
Rated 3 out of 5 by ledzep Great Hotel....But
My TV did not work. Only got the local channels, I called, no response. Internet is horrible.
May 2, 2014
Rated 5 out of 5 by GringoEduardo Boston Waterfront
I like your green initiative of points or $ if you don't require daily housekeeping. We used it during our stay as reusing towels makes sense.
May 1, 2014
Rated 5 out of 5 by Higgly Great Time
Right from the time we drove up, the doorman was friendly and helpful, at the front desk they were great. Again, friendly and helpful in getting us squared away. We ate and drank in the several of the restaurants and again everyone was great. We had a great time and would highly recommend this hotel.
April 30, 2014
Rated 5 out of 5 by Deb114 Beautiful hotel
This is a beautiful hotel. The staff are excellent and everything was very clean.
April 30, 2014
Rated 3 out of 5 by Irving37 Attention to Detail
In my room the cordless phone did not work and the alarm radio did not have the time backlight that worked. I reported both ot the issues to the front desk but te problems were not solved.
April 30, 2014
Rated 4 out of 5 by mwb1 convention hotel
great hotel for the conv center next door. The water flow / pressure in the shower is poor. I have now tried three times to get a correct bill (keep charging for internet even though I am gold and charged for 7 days even though my stay was 4)
April 29, 2014
Rated 4 out of 5 by Theoben Hotel very close to the airport
Love this hotel not only for comfort but also for its close proximity to the airport.
April 27, 2014
Rated 5 out of 5 by MommmyKim Phenomenol family Experience!
From the minute we walked thru the doors I was absolutely blown away by our Starwood Experience!!! I was a bit leary about staying at this location with my children as I assumed the location within the city catered mostly to business individuals. However, upon checking in we were all greeted warmly by the staff and I immediately lost all preconceived notions that this was a business hotel!!! The front desk staff was incredibly helpful, kind, and more than willing to make any necessary accomodations they could for a family with small children. We went to our beautiful and very clean room and left our belongings there to venture out on a sightseeing tour. As we returned back there were two beautiful beds made for my girls with their own Westin robes in their sizes to be worn during their stay, as well as backpacks and trinkets for the true Westin kids club experience!!! For a city hotel this was the most quiet hotel I have ever stayed in!!!! As a starwood member having had the experiences I have had I wouldn't even consider staying with a different hotel group.
April 26, 2014
Rated 5 out of 5 by KKFunnyMan GREAT PLACE
The staff was wonderful and the food was excellent. I totally enjoyed myself. My only comment is that I wish it had more of a neighborhood to walk around and other retsaurants without having to walk 15 - 20 minutes away.
April 25, 2014
Rated 5 out of 5 by HappyRunner1 Friendly staff and worry free room!
I came to Boston to run the marathon. Not having any problems with the room and dealing with the pleasant staff (especially Pam the concierge) contributed to my successful run. Thanks again and I would recommend your hotel, highly. Free WIFI in the room would have been a bonus.
April 24, 2014
Rated 4 out of 5 by Bapu Ok
All was fine, clean room and bathroom, staff friendly and helpfull. However charging for WiFI is something out of the late 90 s , for the rates Wifi should be included. Just to check mails you need ot go downstairs to get the free starbucks wifi -- ?? :(
Quite a walk from the city if it s raining.
But otherwise good value.
April 24, 2014
Rated 2 out of 5 by flyer2014 Attention to detail? Noisy hotel during conferences.
Having spent 4 single night stays in the last two months at this hotel I can only say that the staff are far from attentive and do tend to forget. I had to request all 4 times for slippers are they where not already provided in the room. Ignored three times but then the last stay when I called a second time I was finally provided with them. Also the toilet was far from clean. Stains on the toilet seat and surrounding area. I have also noticed the glassware in the toilet where used before and the housekeeping "forgot" to "wipe" them clean! Another problem was the housekeeping ladies outside the rooms are socializing out loud while some of the guests are trying to rest-sleep. Very noisy during conferences.
April 24, 2014
Rated 4 out of 5 by marathoner0 too much partying
Unfortunately, the room next to our room was hosting a bachelorette party. The music and voices were LOUD. Security came up twice to tell them to quiet down. (someone else had called). Things got loud again when they came home from the bars at 0200 yelling and puking. We called the front desk at that time. The front desk attendant asked, "do you want us to call security again?" This hotel is too upscale to tolerate such foolishness. Perhaps, the staff need better training on how to handle these situations. Otherwise, it was a very nice hotel - clean and beautiful.
April 23, 2014
Rated 5 out of 5 by lupster67 Everything was perfect!
We were visiting for the Boston Marathon. Everything was perfect from checkout to departure. Our room was ready early which we totally appreciated. Our room was clean, comforable and spacious. Convenient location ... close to Silver Line stop.
April 23, 2014
Rated 2 out of 5 by SirJim Firdt & Last Time At Weston
I have nothing good to say about the staff at this hotel. Not one smile, no help with our luggage, The only recognition of my SPG gold was "what do you want?" I didn't remember the options except for free wi-fi, so I selected that. When I tried to use the wi-fi, I got a page with the cost schedule, but no "complementary" option. So I gave up on the "free wi-fi." The breakfast was good but not worth $24. Of the 6 hotels I visited in the last 3 weeks, this was the most expensive breakfast - 3 of them were free breakfast !! 4 of the were SPG hotels.Also your web site lies!! It is NOT easy to get there from the airport when you are dragging luggage with you.
April 21, 2014
Rated 5 out of 5 by Valsky Satisfied customer
Comfortable stay. Good location
April 20, 2014
Rated 5 out of 5 by PaulB1 Quick overnight
Arrival through to check out all very efficient.
Only two negatives
1. Over night parking at $35 ($45 Valet) is a touch expensive
2. Reception wont post two US national letters - no hotel in the world have this sort of attitude for the sake of a dollar of stamps!!!
April 19, 2014