Rated 5 out of 5 by Carm24 Great Location!
The location made everything I had to do in Boston so easy and without worry.
April 5, 2014
Rated 5 out of 5 by jenn132 Fantastic Experience
I was so impressed with my stay at the Westin Boston Waterfront. It was a very comfortable stay in a lovely room. The staff were outstanding and very helpful. I would highly recommend this hotel.
April 4, 2014
Rated 5 out of 5 by MathDoctor Outstanding Staff
I would highly recommend this Westin hotel to other travelers. The staff is most accommodating and extremely helpful, providing information on local attractions, restaurants and negotiating the Waterfront. Excellent job!
April 3, 2014
Rated 3 out of 5 by NicMc Disappointed in Boston
Unfortunately this was this was a unexpected Starwood stay. My room was not to the usual Starwood standard with hard to find outlets, bad lighting in bathroom, no mounted make up mirror, parking garage dark and scary, and no Concierge lounge!? For the high cost to stay in that region of Boston it was very disappointing
April 3, 2014
Rated 5 out of 5 by GB1234 A very comfortable stay
Proximity to my meeting's host hotel made the Westin an attractive option. The front desk. Starbucks and sundry shop staff were all friendly and welcoming. Loved your 0.8 gpf Niagara toilet, what a great way to save water! Nicely appointed bathroom overall.
Thank you for a comfortable stay.
March 31, 2014
Rated 5 out of 5 by john556 Exceptional Service
Above and beyond service. Check in was a mere 45 seconds. They realized it was my birthday and had chocolate covered strawberries and wine waiting in room. Room service and food was fast and delicious. Looking to come back in warmer weather....
March 30, 2014
Rated 1 out of 5 by FrankNape This hotel kept me waiting for a room until 7:16PM at night
After getting up in the morning in Chicago at 3:15AM to catch a 6:00AM flight to Boston for the BioMed Boston Show, and after installing my booth at the Show, when I tried to check in at 5:30PMish, I was told my room would not be ready for an hour and that they would call me when ready, even though check-in was at 3:00PM. So, things happen I know. So I went to the Starbucks near your Lobby for an hour to have coffee to keep me up. After an hour, I went back to the front desk and was told it would be another hour. 7:30PM to check in?!?!?! Outrageous! At 7:16PM I was called and told my room was ready after 1 hour 45 minutes of waiting. I spend over 100 nights a year in hotel rooms - and this has NEVER happened to me. I would expect one night to be refunded to me on my credit card - or I will tell our Trade Show Coordinator to never use a WESTIN again.
March 29, 2014
Rated 4 out of 5 by BossJ Great Stay - Bad Phone
The hotel is definitely a convention hotel. It's not in the historic areas or in central downtown. The staff is very pleasant and accommodating - they make you feel special and welcome.
The only negative is the lack of cell phone service in the rooms. We were there with a large group and no one had cell use. Kind of disappointing for a a technological area. I used the room phone to make a local call - $24.00 YIKES! I explained to the front desk and they removed it but this is really not acceptable in today's environment.
Overall it was a very nice stay.
March 26, 2014
Rated 5 out of 5 by mcmbam Love Westins
Our stay was nearly perfect in every way. Only thing missing was a comfortable, non-desk, chair in the room. There was an ottoman and a desk chair but no other option to relax in other than the bed.
This hotel is easy to get on to the Silver Line and then from there all over Boston. Taxis serve as another backup, but definitely no need for car here except to arrive & depart.
March 24, 2014
Rated 5 out of 5 by Albert55 Westin Hotel is so convenient for Convention Center
Staying at the Westin for Convention Center business is so convenient. Walking distance by the skyway connection keeps you out of the elements of having to lug heavy winter jackets. The quick access for quiet meeting rooms out of the busy Convention center is so important. And when doubt or unclear about any amenities or local destinations, the concierge service is top notch and so efficient.
March 21, 2014
Rated 5 out of 5 by gmat1966 Hotel presentation is top shelf
From the people to the amenities to having starbucks in the lobby...loved out stay!
March 21, 2014
Rated 5 out of 5 by Kitty5959 This Hotel has a very good Staff
The man who took our suit cases to our room when we checked in ( Husan ) was super. He helped us the whole time we were there and remembered our names each time he saw us. It felt like we were staying with friends
March 19, 2014
Rated 5 out of 5 by NHvisitor1 Great Weekend Stay
Came to the Westin for a weekend getaway in Boston. Check-in was smooth and we were in our room quickly. We enjoyed the pool and hot tub after we came in from our afternoon activities. Plenty of choices for dinner within walking distance and the bed was super comfortable. Love the late Sunday checkout which let us swim again before we left. Great escape weekend at the end of winter!
March 10, 2014
Rated 5 out of 5 by Katworks Great for meetings and conventions
great meeting space both inside the hotel and connected to the BCEC.
March 6, 2014
Rated 5 out of 5 by Buddyh1 Perfect for our family !
We stayed with two kids and our dog! We were nervous bringing the dog with us (over the standard size allowance, (got permission) and having a good time. It was perfect! We never had to leave hotel. Pool, restaurants, bar, dog park! Walking distance to food, activities and Trade show! Staff was wonderful! Room was clean. Hot tub was cold (only problem) but they fixed it right away! Rates were reasonable! and of course.. The Heavenly Bed.. They also had a heavenly dog bed and heavenly food bowl! WOW!
March 3, 2014
Rated 3 out of 5 by AshBro I had high expectations
I was a bit surprised by the cleanliness and integrity of the furniture and appliances in my room. The view, although not why I chose to stay there, was of the roof/vents. And the hallway smelled of cigarette smoke, while my room was not in the greatest shape either. It was overall acceptibly clean, but I expected a bit more polish from the Westin.
March 2, 2014
Rated 5 out of 5 by IreneS17 unexpected need met
I had a dietary issue that was unexpected. Allison and her team did everything they could to accommodate my needs. it was wonderful!
March 1, 2014
Rated 5 out of 5 by Vinnymom Amazing Stay
We held a bereaved mom's retreat at the hotel in August. Customer service was impeccable and they accommodated all of the needs of our large group. The hotel is centrally located, near the airport, many fantastic restaurants and local attractions.
February 25, 2014
Rated 5 out of 5 by tmc444 Good service for a conference hotel
For a busy conference weekend, all front desk staff were very helpful. They were very nice and accommodating. Any time I had a problem or issue, it was rectified and followed up with immediately. I expect this kind of service with a resort or smaller hotel but was pleasantly surprised. Irish pub was good too and had other food options within a 3 block radius.
February 24, 2014
Rated 4 out of 5 by sophia1 sales rep on mezzanine level
dear sir, the front desk cauld not help with kids activities and the concierge was not at desk but on our way back to room when we encounted this young lady.. I asked if she was concierge, she replied no but what may i help you with. She took me into her office and listened and helped. I feeled she went above and beyond to help. When leaving I stopped at concierge desk and inquired about the helpful young lady, her name is Kassaundra Peirera, she`s a great assist to your hotel thank you
February 24, 2014
Rated 4 out of 5 by Gracia999 Great School Break Package
Good Fitness room/pool for family
February 18, 2014
Rated 5 out of 5 by LTPW Wonderful hotel
The location, staff, and rooms were all excellent!
February 18, 2014
Rated 3 out of 5 by Kate54 Communication could be better
We booked a package, non-refundable, a mid -winter get away. With the confirmation was a note that the pool was closed. Nice time to mention that. When I sent an email questioning if that included the jacuzzi, the response I received was "yes". When we arrived at the hotel (without bathing suits), there was a sign saying guests could go to the Seaport Hotel and use their pool. You couldn 't have mentioned that before?! Also, my sister was traveling with us, asked for a room near ours when she made the reservation. When we arrived, we were on the eleventh floor, she was on the 16th floor, they said they could not move her. We did not see another living soul on our floor, no noise, no one on the elevator, find it hard to imagine there was not a single vacant room.
February 10, 2014
Rated 4 out of 5 by Kalmia Conference Hotel
This is primarily a conference hotel, which gets considerable "wear and tear" from many guests. I've been staying at this Westin for over 8 years for New England Grows, and each time I visit, I am impressed at how they strive to maintain the cleanliness and freshness of the public areas and guest rooms. My only complaint is the change of pillow cases in the guest rooms--now the pillows are jammed into long thin cases, which negates the soft, fluffy down-like feeling and makes for a "not-so-heavenly" sleeping experience. Kudos for the new shower heads. Also, it is crazy to charge such high prices for in-room wifi--even lower level hotels/motels provide free wifi! Please get with the times! I would hesitate to suggest this property for business travelers, because they would need to stay in the lobby to take advantage of free wifi.
February 10, 2014
Rated 5 out of 5 by Cheryl8148 This hotel has excellent customer service
I participated in the Green program and when I needed addtional toiletries and towels, the staff brought them up right away.
February 10, 2014
Rated 4 out of 5 by 540chelsea Overall feedback
Very comfortable beds;
Very clean rooms and facilities;
Helpful staff with one exception;
Very nice gym, pool facility
Room was missing a refrigerator
February 8, 2014
Rated 2 out of 5 by DirkN Not the best quality
- Noise from the fridge in the room
- front door of the rrom doesn't work correctly
- Laundry destroyed two poloshirts (cannot use them again!)
- Two bars without the possibility to put the expenses to the room bill
- Bathroom Shoes missing / Writing paper missing / helpful things in the bathroom (for example sewing kit, earplug, nail file, etc..) missing
Standard is to low for the price of the room!
February 7, 2014
Rated 5 out of 5 by William52 Great stay, but...
My wife and I stayed at this Westin while attending the 2014 Yankee Dental Congress. All was exceptional. Room was great, housekeeping great, overall service was great. All was perfect until we checked out. I gave the valet office my stub for my car and when I returned 15 minutes later, no car. Waited another 10 minutes, still no car. I inquired about the wait and the person I gave my stub to denied that I ever gave it to her. Another 10 minutes later and and a lot of scrambling, I was told that the keys were switched with another car and that they had actually brought the wrong car for me. Eventually got my car and was told that they would deduct a nights parking fee for the inconvenience. Unfortunately, still no credit made to my account.
February 6, 2014
Rated 4 out of 5 by 3DGuest Yankee Dental Guest
I have stayed a the Westin yearly for the Yankee Dental Conference and I really love the hotel, but this year I found my room needed updating. It was still comfortable and the staff was EXCELLENT but the chair in the room was stained badly (yuck) and the desk chair was quite ripped and old. Time to update the furnishings if the intension is to remain a high-end hotel. All that being said, I would stay there again as everything else was wonderful.
February 3, 2014
Rated 2 out of 5 by Boston1905 Front Desk lacks training, common sense
Let s start with the positive. The rooms are clean and comfortable. The front desk is populated by eager, minimally trained young persons. When an issue arose and a manager was asked to intercede, a haughty, uncooperative, assistant manager came from out back and refused to discuss the situation and walked away. I would not stay here (Boston/Waterfront) again and would caution others as well. I have stayed at many Westin Hotels and travel regularly both here and abroad. This was as unique, poor and amateurish front of house experience as I have ever experienced. This is NOT a Westin thing, this is a site specific comment. Avoid this particular Westin.
February 3, 2014