Rated 4 out of 5 by djr28 Beautiful facility
The check-in staff forgot to offer a Starwood gift, but when I called about it later I received excellent service. As a platinum Starwood member, I received a room upgrade which was simply awesome.
April 27, 2014
Rated 4 out of 5 by JTES This hotel could use an outside pool
Great room, great staff. However, being in Virginia beach, not having an outside pool to catch some sun felt strange. Inside pool was clean, yet, small. I think an outside pool (perhaps roof top) would distinguish the facility for a resort town.
June 25, 2013
Rated 4 out of 5 by Debkiny New Year,New Beginnings!
My husband and I chose to bring in the New Year in this hotel. We loved being right in the heart of the city and the room was very accommodating. It was very clean as always and very roomy. Thank you again for a great and comfortable stay!!
January 4, 2012
Rated 5 out of 5 by HappyGuest678 Awesome Fitness Center
This hotel has a beautiful lobby, a huge fitness center and lovely indoor pool. The bathroom in our traditional king bed room was spacious and the bed was very comfortable. The hotel staff and SPG customer service was great!
March 10, 2014
Rated 5 out of 5 by MelissaA Great hotel for business travel
This is the only hotel I want to stay at in Virginia Beach. It is conveniently located within walking distance of many restaurants. Mike (at the front desk) was very helpful in resolving an issue I had and made my stay a great one.
February 10, 2014
Rated 5 out of 5 by JOBIE123 THIS HOTEL IS VERY PLEASING TO THE EYE
OUR STAY, INCLUDING A SECOND ROOM FOR OUR HANDICAPPED GRANDDAUGHTER WAS VERY ENJOYABLE. EVERYONE CONNECTED WITH OUR STAY SHOWED US THE UTMOST COURTESY AND HELPFULNESS. THE ROOMS WERE ALL YOU COULD ASK FOR. WE HOPE TO STAY WITH YOU AGAIN.
August 20, 2012
Rated 5 out of 5 by Joking72 The staff was amazing!
The front desk staff and valet get 5-stars! They were wonderful! They were friendly and eager to help and ALWAYS had a smile! Room service was fantastic and quick to deliver! Would definitely recommend this hotel!
March 24, 2014
Rated 4 out of 5 by Duvallpartyof5 I expected more
Great location but wasnt as spectacular as I thought it would be. I was a little disappointed in my room. It was advertised as Deluxe but I felt it was ok. The furnishings were modern which is great but I expected more from Westin.
February 17, 2013
Rated 5 out of 5 by NavyDad Wonderful Westin
This a fantastically appointed hotel. The SPG room was awesome. Comfortable, clean, "new car smell" nice. The only negative I could give is the self-parking. You are competing with retail customers & other tenants of the building.
December 14, 2012
Rated 5 out of 5 by ncwoolwine Excellent Location for Honeymoon
We got married in VA Beach and really wanted a great place to stay our first night! Westin met and exceeded our expectations. From the valet staff to the front desk staff, everyone was great! The view was good from the 14th floor.
March 19, 2013
Rated 3 out of 5 by Batman1 Room Service (NEEDS MAJOR HELP)
My stay was OK except for the POOL leaking and spilling into the main lobby. The Room Service reference getting the ordaer right and in a timely manner was terrible. Makes you want to go out to a 7--11 store for MILK and Cookies.
July 24, 2013
Rated 5 out of 5 by mandy07 This hotel is exceptionally friendly
From the first encounter with personnel, we felt at home. Everyone was exceptionally courteous and concerned for our well-being.
May 20, 2014
Rated 5 out of 5 by JMichaelz02 Great Experience
Front Desk Staff were extremly helpful during check-in and check-out. Special requests were fulfilled, the room was clean and in great condition, and the common areas were bright and clean as well. Overall a great experience.
April 3, 2013
Rated 5 out of 5 by RickiP Nowhere else for me!
I love thevWestin and their staff! I stayed there on 4,accessions over the summer and won't stay anywhere else . Onevof our trips didn't go as planned, hotel was crazy busy with a pageant but they made our problem right!
September 12, 2013
Rated 4 out of 5 by Chip123 Great rate but housekeeping was horrible
Housekeeping was horrible. They never replaced all the towels, hair dryer was covered in grime and had to be replaced, shower curtain was missing hooks, bath robe was never replaced after first day. I stayed four nights.
March 17, 2013
Rated 5 out of 5 by nantucket68 A lovely pet friendly hotel!
My dog and I stayed here and enjoyed it. There's a little park across Columbus for a quick walk or bathroom break. The hotel is very close to Mt. Trashmore which has a great walking path for those wanting more exercise.
May 25, 2013
Rated 4 out of 5 by Smokey23 Good features
Bathroom shower knob came off could not control hot/cold water and toilet handle was broke I had to hook chain up to flush toilet.My girlfriend and I have always stayed at westin hotels this was the worst one yet.
August 20, 2013
Rated 5 out of 5 by Karen2013 Great Place to Stay
This Westin has it all, from clean comfortable rooms, to a GREAT location! The service was friendly and very helpful as well. I would definitely recommend this Westin if you are visiting the Virginia Beach area.
March 4, 2013
Rated 4 out of 5 by Aditi Good features
Really nice indoor heated swimming pool
Located close to some very good dining restaurants
A 20 minutes drive to the beach and boardwalk
The only minus point was that breakfast is not complimentary
August 26, 2013
Rated 5 out of 5 by Csolano Best choice to stay in Virginia beach!!!!
We enjoyed the quietness and relaxed environment, so close to great food and shopping, beach its a short drive too, I want to give thanks from my family behalf for making our stay the best experience ever!!!
August 7, 2013
Rated 5 out of 5 by ForensicAnalytics My second stay
I've stayed here before. Great location. My two favorite features were (a) the exercise room with good equipment and two tv sets, and (b) free, covered, well-lit parking in a building connected to the hotel.
November 23, 2012
Rated 4 out of 5 by elynch199 Very nice hotel
This hotel was very nice. Very modern with lovely facilities. It seemed to be a bit understaffed but that is a problem everywhere. It is also in a great location.
April 16, 2014
Rated 5 out of 5 by Mert12 Hotel's location is terrific
We enjoyed our weekend stay at the Westin.
Being in town center was terrific and romantic as well. There were so many restaurants to choose from. We will definitely return for another memorable weekend.
October 8, 2013
Rated 4 out of 5 by Bogie Great Hotel
This hotel is great! Very clean and spacious. Staff is very attentive and professional. The rooms are comfortable. I only wish the windows in the room could open. Aside from that, great, great, great!!!
August 13, 2012
Rated 4 out of 5 by Mike54 Manager and staff were excellent
Betsy the manager was fantastic to deal with and staff met all expectations. She was understanding and willing to work with me on our room situation. My family and I were very happy with our stay.
March 19, 2013
Rated 5 out of 5 by Waugh824 Completely satisfied
My husband and I come to VA beach every year at same time and we always stay at the Westin. Never once were we disatisfied with our stay. It makes it worth it to stay off of the beach front area.
August 26, 2013
Rated 5 out of 5 by Barb1202 Quick Business Trip
As always the Westin is great choice. It is always clean and comfortable with luxury thrown in. The work out facilities are a plus and an onsite nice bar a restaurant. Location is convenient!
August 18, 2013
Rated 5 out of 5 by MikeH great hotel close to wonderful shopping and food choices
The hotel is wonderful. Parking is free (self) and easy to navigate. The food choices in the town center are great. Would like more "to go" food options the coffee shop (fruit, sandwiches).
June 27, 2013
Rated 3 out of 5 by JS12345 This hotel needs to have some customer service training
The email system for the receipt fails everytime so that I have to call to have a copy sent . I tried to explain this to the front desk clerk who gave me some baloney instead of listening.
March 22, 2013
Rated 5 out of 5 by gina4368 Regina
The hotel far exceeding my expectations.
The property was beautiful and the staff friendlly.
May 12, 2014