Rated 1 out of 5 by Critty2s2h Rooms
The room was terrible. There was no air conditioning in my room. Room number 433. After spending all day doing wedding party stuff, the last thing i wanted to worry about was coming back to my room and it being warm. Guess what. It was. I am very unhappy with the Westin. i would like my money back for my room or I would like a comped room.
November 4, 2013
Rated 4 out of 5 by OBRichard Good business hotel
This hotel offers large comfortable rooms, with really comfortable beds, and excellent bathroom facilities (Love the twin head shower)!
Only downside is the design of the hotel which is an open plan lobby stretching up 12 floors with the bedrooms on balconies overlooking, means it can be noisy if events are taking place in the lobby area.
October 12, 2012
Rated 2 out of 5 by Paul62 Very Bad Timing
I had the unfortunate experience of staying at your hotel when a scheduled event "Magcon Tour" was also there. The crowd was very loud (lots of screaming) long waits for elevators and we had to call the desk at 2:30 AM. Very disappointed with my stay, hotel management needed to be more mindful of other guests when booking large events.
March 3, 2014
Rated 3 out of 5 by Noname9999 Noisy room
We have stayed at this hotel many times. For some reason, the room we stayed this time was very noisy. A lot of machine noise throughout the night. The waiter we had at the restaurant didn't seemed to care much. While the hotel carries all the typical westin comfort such as heavenly bedding etc, some details may need to be worked out.
December 1, 2013
Rated 3 out of 5 by notsoheavenlyexperience the staff was great.
The hotel lobby and facilities were nice and the employees were great but the inside of the room didn't impress me much. Was not what I expected. Not saying horrible but it could have been a little better. Ceiling peeling over the shower, room extremely cold, coffee but no cream, expensive room service prices. And bed not so heavenly.
January 21, 2013
Rated 5 out of 5 by JimPat All was great
The room and bed were super
Jim, the bellman, was outstanding. We had a physical problem and he was MORE than helpful.
Food was excellent. Schula's was super
Everyone was very accommodating to our Convention
July 28, 2014
Rated 5 out of 5 by mags2012 All my needs were met immediately
Whatever my needs were, they were met with immediate response. Looking forward to my next stay here which I think I will treat myself earlier this year. Rooms were clean, staff friendly and very helpful. Highly recommended, only wished they were closer to my home. The hotel was decorated beautiful for the holidays and well staffed.
December 24, 2012
Rated 2 out of 5 by rmutt Average Stay
The room was missing an informative booklet about the hotel. The pool was located on the bottom level. My kids were given towels in the pool area, but when they came out, ready to return to the room, they were asked to give the towels back. They had to freeze all the way back to our room. An informative booklet in the room could have explained the towel policy, and we could have brought our own. The drain in the shower was clogged. By the time my two kids each took a shower, the tub was darn near overflowing. There were people running up and down the hallway at 12:00 am, waking my kids. The free breakfast selections were very poor. Some cereal and juice. I have had a better, and hot selection at cheaper hotels. There was not even any fruit offered. The hot water for tea was not a designated water urn, resulting in my green tea tasting like old coffee. Also, the Starbucks in the hotel was out of many items leaving me to ask myself, "why are they even here"?
October 10, 2012
Rated 4 out of 5 by SPG1 Good hotel but minimal platinum recognition
We arrived early and maybe that is why we had no upgrade (though it also could have been the BIRTH YEAR PROMO that I used). Our room was clean and the bed comfortable. We ate at Shula's, the onsite restaurant. The food was excellent although the portion sizes were ludicrously large - almost everyone was taking a doggie bag home.
August 19, 2013
Rated 3 out of 5 by ssss Better Training Needed
For the past three years we have stayed at this hotel for an event. I have a severe feather allergy. It is listed on my SPG info and I always call the hotel a day before to remind them that I must have a feather free room. At check in I confirm this and EACH year the room has not been prepared. Why can't they get this right????
June 10, 2013
Rated 4 out of 5 by DLMS2014 Business trip to the Westin
Lovely hotel, staff is fantastic, always helpful and outgoing.
August 18, 2014
Rated 3 out of 5 by RickyT Do not disturb
I stay at this hotel at least once a year. Almost everytime I have an issue. This time it was with house keeping. One morning while my son and I were getting ready house keeping comes in with out knocking on the door. The next morning I put the do not disturb sign on the door and once again house keeping tries to enter again.
June 29, 2012
Rated 5 out of 5 by Faye41 Great stay
Stayed at Westin for a business conference. Staff was friendly, room was clean and overall stay was enjoyable.
August 12, 2014
Rated 2 out of 5 by Greg06 Great Party Hotel if you don't need sleep
Between the dogs barking and the people yelling across the balcony at each other into the late night, would not recommend staying unless you want to party all night.
Not good for babies that need to sleep.
No information in rooms about anything and where to even find information.
Cleaning lady was wonderful and very helpful.
June 24, 2013
Rated 3 out of 5 by Randarches RUDE BARTENDING
We were on vacation and wanted to have some refreshments at the atrium bar. The bartending staff was not friendly and seem inconvenienced despite the fact that our bar bill was over $80.00. The drinks themselves were decent but there was not a lot of above and beyond customer service as I would expect a Westin hotel to have.
August 15, 2012
Rated 4 out of 5 by Ony1 Chicago NW
The room and staff were very nice. The only problem I had with the room was the lighting, there wasn't enough (none by the full length mirror) and the switches on the lamps were random. The wall switch should turn on more lights when you walk in. The chair table didn't match decor at all, looked like it was bought from IKEA?
January 14, 2013
Rated 4 out of 5 by Carletron Great hotel, fantastic staff
Wonderful stay, staff was fantastic and very responsive
August 18, 2014
Rated 5 out of 5 by Cedddie Welcome travel break
We were traveling to South Bend and try to use this hotel as our rest stop for the night. It is an easy exit from the highway and always a quick check-in. Our upgraded room was clean and comfortable. We arrived at midnight and did not use any of the other facilities. This hotel has to be the best value in the Chicago area.
May 22, 2012
Rated 5 out of 5 by TK1979 Business Traveler Perfection!
Beautiiful interior...great food at the bar and at breakfast. Shula's terrific. Fitness center has a gorgeous sunrise view of the city as is clean with plenty of equipment. Rooms are nicely appointed, clean, and roomy. Staff greated me by name and saw to my every need. Hope to stay there again my next ime in the area.
August 12, 2012
Rated 5 out of 5 by BubDC1220 PERFECT!
Great staff, comfortable rooms, delicious food.
August 18, 2014
Rated 2 out of 5 by Unhappy78 Nice facility, poor management.
The physical facility is very nice and the desk staff were accommodating. The breakfast area was atrocious. Low quality food was offered at unreasonable prices. The sleeping rooms were stuffy and uncomfortable, as the air conditioning system had been turned off. Hot water in the lavatory in the mornings was non existent.
November 21, 2012
Rated 5 out of 5 by John215 Beautiful Hotel
This hotel was beautiful! The only hard part was relying on elevators. There are four, but when our large group took over the hotel, it got congested around the elevator bank.
Other than that, the facilities are beautiful, the atrium is grand, and the rooms are so comfortable! The food and the wait staff are impressive!
March 11, 2013
Rated 3 out of 5 by Phred03 Bad anemities
Requested a ftidge- no- requested a microvave - no . Why is it a hotel this large does not have these, only a cool fridge which I can't even keep a water bottle cold in? UNREAL!
July 28, 2014
Rated 2 out of 5 by LDGRANT Hotel has declined
Hotel has gone down hill since our last visit two years ago. Carpeting dirty, non-guests loitering in lobby, unfriendly bar staff. My parents' room was even worse with a broken air conditioner that was never fixed. Would not recommend - very shocking for a Westin.
June 23, 2014
Rated 5 out of 5 by Scott125 All the amenities of home
Staff is ALWAYS courteous and responsive to all needs. The facility has everything one could want while working/playing away from home. Outstanding customer service, easy reservations management and cozy comfortable rooms. Love It!
July 11, 2014
Rated 3 out of 5 by JCT80 Cleanliness issue
The overall feeling of the hotel is that of a thoroughly used hotel. The carpets are stained, the features dated. Much different than most Westin or SPG properties I have visited. Even the restaurant failed to measure up to other locations of the chain.
June 30, 2014
Rated 3 out of 5 by GL122474 Accomodations
The overall property was beautiful and I enjoyed my stay. The only issue I had was the cleanliness of my particular room. There was a large stain in the carpet. I mentioned it and it was dismissed. I was planning on staying at a Westin in October. I assume this is an isolated issue and would probably go back again.
June 15, 2013
Rated 5 out of 5 by Carrie7 Fabulous Weddings!
We had a beyond wonderful experience working with Samantha and the Westin! The food was delicious, facility was beautiful and staff was fabulous. Every detail was was exactly what we wanted and we had nothing less than a perfect night.
July 6, 2014
Rated 5 out of 5 by iris13 We LOVE the Westin Northwest Itasca!
My family had stayed in this hotel for 3 nights and all was happy and satisfied.The hotel is beautiful and the people were friendly and helpful. Everything ran very smoothly on the trip. Complimentary bottles of water were thoughtful, rooms were clean, beds were comfortable.Look forward to staying there again!
August 29, 2012
Rated 3 out of 5 by BigBird2112 Mechanical Sound
My room was located near the elevator, and there was a constant mechanical sound every 3-7 seconds.
August 8, 2014