Rated 5 out of 5 by Cher7 Fabulous place to stay
We stayed at the Itasca, IL Westin on Sunday evening February 23, 2014. We love the hotel. It is so clean and the rooms are quiet. The breakfast was delicious. We have stayed at a lot of hotels in that area and the Westin is our favorite of all! We would love to stay there again and we recommend it to anyone.
Rated 5 out of 5 by Succeedin2 Outstanding Staff!!!!
The staff is so amazing at this location! They took time out to even call me to see how our room service was as well as the items we needed from room service.
Rated 5 out of 5 by Susan222 We had a wonderful stay at this hotel.
The hotel is clean, the rooms are awesome, including the Heavenly beds and the staff is awesome. The many people we had interactions bet over backward to make our stay comfortable and made my event successful.
Rated 5 out of 5 by JanuaryBride Great venue for a wedding!
We held our wedding ceremony and reception at this hotel on 1/11/14 and had a fabulous experience! From the time we booked through even weeks after the wedding, we have been so pleased! The Lakeside Pavilion is a gorgeous venue and worked so fabulously for both the ceremony and the reception. Cocktail hour in the Atrium lobby was fantastic and several guests commented on how much they enjoyed the space. Samantha Bauman was fantastic to work with and took away so much of the stress that most brides have to deal with! She was great! The food was really good, including the hors d'vours so Kudos to the chef! Mary Ann and Sue took great care of us during the reception and we are so grateful! For anyone planning a winter wedding, they have a great indoor staircase if you are doing a "first look" and it made for some really cute pictures. The terrace outside the Pavilion was also a great place to take pictures (and we could run inside the tent to warm up when we got cold). The room rates for our guests were great and we were thanked by many of them for keeping their costs in mind! Front desk staff was great when we were checking in and with passing out goodie bags to our guests. I am so pleased with how everything turned out and a huge thank you to everyone at the Westin who helped make our wedding day perfect!
Rated 5 out of 5 by Rts85 Wonderful hotel in a great location
Great hotel! Very nice location outside of Chicago with parking included.
Rated 5 out of 5 by Dixby Christmas vacation
My wife and I usually stay at the Westin O’Hare over the Christmas holidays and decided to stay at Westin Itasca instead for 3 nights over Christmas and glad we did.
We chose the hotel due to their pet friendly policy and nice grounds to walk them among. Although The Westin O’Hare puts on quite a festive holiday display, despite the salsa background music playing over the lobby intercom on Christmas day, the Itasca staff clearly made up the difference and festive spirit superior to any comparable 4 star hotel.
The staff made us feel so welcome starting with Kelly during reservations answering all my questions followed by Pat and Mary hosting the restaurant, every time we walked by, they gave our dogs so much attention and really made us feel at home.
When we noticed our room was too warm and no way to cool it down, housekeeping immediately sent up a fan along with a dog bed and followed up afterwards.
Our dogs have stayed with us in nice hotels across the country and enjoy their company on trips but non as enjoyable as with Westin Itasca staff.
Only the older bell captain must not have approved of dogs in “his” hotel and made us feel unwelcome, otherwise our stay was great. If only the weather permitted us to spend more time enjoying the grounds and endless paths, maybe next Spring.
Upon reading some negative reviews, we had our doubts at first, but found every complaint was unfounded and found our stay to be top notch as experienced. The rooms were remodeled, well maintained, clean.
The atrium was not loud as so many complained about, The staff couldn't do more for us if they tried. This was a vacation we look forward to again soon.
Rated 5 out of 5 by Scottedina Pleasant Surprise!
Called ahead of our stay, and the hotel was able to help with our requests, they are very nice and helpful. The steak restaurants in house is awesome!!!
As a Platinum we were upgraded. We stayed on a weekend.
Rated 5 out of 5 by JD15 Wonderful Get Away
Starting with staff that tried to meet my every need, the Westin lived up to my expectations. The rooms were spacious and well kept. I would definitely recommend this to my business associates.