Rated 4 out of 5 by JHJ1100 This hotel has great location
Very close to the train station and Horton Plaza. You can find my great restaurant near Hotel. The room was good, not great. All staffs are kind and well trained. If you have a plans of business trip or conference, I can highly recommand this hotel.
October 15, 2012
Rated 3 out of 5 by Wally52 Outdated
The rooms could use some updating, particularly the cottage cheese ceilings.
Also, the room service menu is mediocre at best. The cover shows a beautiful yogurt parfait, but I could locate it nowhere on the menu. The breakfasts look brong!!!!!
April 18, 2013
Rated 5 out of 5 by Ready4VacationAgain Simply Heavenly...
We really enjoyed our two night stay at this property. All of the staff that we came in contact with, made us feel very warm and well received. We will return to San Diego again within the month and I hope I can stay at this property again.
August 1, 2013
Rated 5 out of 5 by AJP2014 Great Hotel
We were visiting San Diego for a conference and stayed at the Westin San Diego. Donald checked us in and he was GREAT! He provided wonderful service and the hotel was very nice. We will definitely stay there again.
February 5, 2014
Rated 4 out of 5 by Fred Great place to stay
While the facilities are in need of some updating which will start this year they are still very good and in excellent condition. The staff is exceptional from ensuring we had the right room to helping us discover the best of San Diego.
April 19, 2013
Rated 5 out of 5 by CDP42 This hotel has a great location and concierge services
Enjoyed our stay with our family. Holly at concierge was especially helpful and friendly. Our plans changed and she gave us wonderful recommendations for restaurants and beach location for me and my 3 young kids to enjoy. Thank you!
August 4, 2012
Rated 4 out of 5 by Ltdt This hotel has great service
Our stay was great. The service we received from Teresa in the main restaurant was above and beyond quality service. The restaurant manager was also excellent in service. We would highly recommend this hotel to friends and family.
April 13, 2013
Rated 4 out of 5 by RS5772 Good Hotel
The rooms were a bit small for my expectation but the staff is excellent. Th lady at the bar was so kind even at midnight when she really wanted to end her shift and go home. Very classic.
The room is a bit costly for its size.
October 3, 2012
Rated 1 out of 5 by Danetis The construction was awful
The majority of amenities were not available due to construction... And this was NOWERE on the website!
The ONLY resolution/compensation that I was offered was to become a "rewards" member with a few points tacked on....
November 12, 2013
Rated 5 out of 5 by MoreMemories Westin Value
In town for social purposes. The valet services were great along with the in and out privileges. From the initial greeting, front desk service, SPG Recognition, room condition, beds, etc., this was a true Westin Experience.
January 9, 2013
Rated 5 out of 5 by Chuck75041 Exceptional Experience
I stayed at the Westin San Diego for 5 days and nights and I had a Great Experience in every facet of my stay at the Westin, San Diego.
The staff were Exceptional in their professionalism, courtesy and attention to detail.
June 4, 2013
Rated 4 out of 5 by Hughlene Great Location
This hotel was close to the airport, downtown and restaurants. Very good hotel for a business meeting. The staff was great and met my expectations. They were able to accomodate changes in schedule with no added hassles.
February 25, 2013
Rated 4 out of 5 by garyr80 Great Location
Perfect location in downtown San Diego where you are close to the Gaslamp area as well as Little Italy and Seaport Village....all within walking distance. Great customer service provided by a very attentive staff.
November 23, 2013
Rated 3 out of 5 by ShanNY73 Hotel is fine, but huge parking fee!
$32 for overnight parking??! That is ridiculous; not reasonable at all. That huge fee will likely drive me somewhere else where I'm not taken advantage of when it comes to simply parking my car. Very disappointing.
December 24, 2012
Rated 5 out of 5 by YANK70 PROBLEM WITH BATHROOM SINK AND TUB
Was given notification that the hot water would be turned off at a certain period of time. Prepared for bath the following day and the tub was full of brown water and the water coming from the sink was also brown.
April 20, 2013
Rated 5 out of 5 by LiaA0113 Great Stay
This hotel is really great! I especially enjoyed the great customer service that Donald presented at the front desk and Mark (F &B Supervisor) gave at the bar. Marks Lightenin Lemonade is the best! Thanks again!
May 30, 2013
Rated 5 out of 5 by Bryan11 What an excellent hotel
really enjoyed my stay at the San Diego Westin. In particular, Melissa at the front desk made me feel welcome, from my arrival to the end of my stay; what a nice young lady and a credit to the SPG organization!
March 21, 2013
Rated 5 out of 5 by carolyn56 comfortable stay
The room was very nice and comfortable. We had just completed a cruise and arrived rather early. We were able to get settled into our room right away. Very nice. Public transportation is close and easy to use.
November 27, 2012
Rated 5 out of 5 by Zoetrope96 Excellent Staff
The staff was friendly and helpful. Housekeeping was amazing! I had a wonderful stay and would go back again in a heartbeat!
March 16, 2014
Rated 3 out of 5 by Disappointed Did not deliver e-mail folios as promissed
I had paid for 3 individual rooms with my AMEX card. At check out at approximately 10:00 am during a conference break I turned in the keys for 2 rooms requesting at that time from the clerk to e-mail to my address the portfolios for these two rooms as well as for room #3 which was not vacated at that time. I was assured that would be done as soon as room #3 was also vacated.
Our CEO (room #3) checked out approx. 1 hr later, he handed the clerk my business card which has my e-mail and requested again that his portfolio would be e-mailed to me.
The only portfolio e-mailed as requested was for my room, neither the 2nd or 3rd room ever showed up. I e-mailed them requesting they forward the missing portfolios immediately. No response at all. Upon calling by telephone I was giving the run-a-round also and advised by their representative that I would have to fill out a special request form that would be e-mailed to me within 48 hours.
This was a very bad experience - we attended a large conference at their Hotel (268 attendees) but it is unlikely that we would recommend using this hotel
January 29, 2013
Rated 4 out of 5 by Redhawk Hotel Stay was nice except for
My wife and I thought it unusual that in the year 2013 your facility does not have free Wi-fi; even McDonalds has free Wi-fi. Not having it is inconvenient. Otherwise, your staff made our stay very nice.
April 1, 2013
Rated 5 out of 5 by fisher14 The people make the Westin
The Westin in San Diego is the best! The staff are as friendly and helpful as can be with a comittment to customer service.
Amy at the front desk was fantastic! She represents what Westin is about!
January 29, 2013
Rated 4 out of 5 by Taurusman A couple of days in San Diego
I was impressed with this hotel. Good staff, efficient, friendly. Rooms were nicely done, good view of SD and harbor. Hallways a bit odd because of the shape of the building but otherwise, nice.
October 17, 2012
Rated 5 out of 5 by Jessica Very nice stay
The service was exceptional which is hard to find these days. All the staff went above and beyond to make sure our stat was wonderful. I will defiantly stay at the Westin again. Thank you !
June 3, 2013
Rated 2 out of 5 by Rafa007 Conference
Used this hotel for conference in prior years. GREAT service. This year the experience was less than stellar. Won't use this hotel again. There are many other choices in San Diego.
December 13, 2013
Rated 5 out of 5 by Cmh4388 Love the location of this hotel
It is close to the airport with free shuttle, walking distance to the bay, seaport village gas lamp district, many restaurants and only a block from the trolleys to old town
And the zoo.
January 20, 2013
Rated 4 out of 5 by HemeOnc2013 Efficient Hotel
Stayed here for a meeting. At about 11pm about 10 of us arrived and they had us checked in and taken care of in about 20 minutes. Extra staff showed up to help. Room service was prompt.
February 17, 2013
Rated 5 out of 5 by Cats49 Very Nice stay.... :)
The hotel was very clean and the staff were very friendly. It was near some construction but, not too noisy. The housemaids were very friendly too. Nothing was too much trouble.
September 6, 2012
Rated 1 out of 5 by Tim100 What a Bust
Worst Westin I've stayed in. Lobby under construction. Drilling noise in my room at 10am...no notice. Gym closed, paperwork to use the Y. Looks run down. Need to do better.
November 15, 2013
Rated 4 out of 5 by PatCos Great hotel, aggravating Internet policy
Very nice hotel, solid service, everything you would expect of a top flight Westin hotel.
However, they charge extra for access to the Internet, which I find very aggravating.
February 23, 2013