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1 номер 1 номера (-ов) , 1 взрослый 1 взрослых , 1 ребенок 0 детей
Rated 3.7 out of 5 by 913 reviewers.
Rated 4 out of 5 by Good experience. After a so-so experience in December, we decided to stay at Westin Canal Place once again for convenience of meeting family. Was happily surprised that our experience was much better. Many thanks. March 21, 2014
Rated 2 out of 5 by who selects the rooms ? The room was nice, but I was given a room on the 14th floor overlooking the adjoining roof, and directly above a noisy wedding party. The hotel did not appear to be so full as to have to use this particular room. Also several missing lenses covering the lights of the elevators were missing, leaving a poor impression. What else is not being kept up ? March 20, 2014
Rated 3 out of 5 by Not the Westin Standard I believe that this location has great potential but the room I was in needed upgrades to the bathroom. The paint was peeling in the bathroom and mold was apparent on the ceiling as well. The rest of the room was in top shape. The staff at check in could use more training and better presentation. They were friendly though. March 17, 2014
Rated 5 out of 5 by Awesome Mississippi River View ! This hotel has an awesome Mississippi River view, and is close proximity to the French Quarter and other attractions. March 17, 2014
Rated 4 out of 5 by great location This westin probably was not as comparable to most however the location, view of the Mississippi River, very enjoyable breakfasts easily made up for it. Hopefully will be going back someday. March 17, 2014
Rated 5 out of 5 by Beautiful Hotel I thought the hotel was aesthetically charming. The staff were very accommodating and it was nice that I was able to check in when I arrived even though it was 9 am. Keep up the good work. March 17, 2014
Rated 3 out of 5 by needs refurbishing This hotel needs some help..the light fixtures are all on extenssion cords with on offf in difficult hand locations...the in room dining menue is a pile of photocopies, there is no mini-bar and a wine bucket sits on an empty fridge in the corner... not up to westin standards March 17, 2014
Rated 5 out of 5 by well done rooms At the end of the day, you want a comfortable clean room with updated amenities and a comfortable bed. This room met this goals. Thank you for the new mattress and updated bathroom in the rooms. I stayed in this hotel 15 years ago and was worried that it would be "dated" - it was far from that. March 16, 2014
Rated 5 out of 5 by Great Stay Spent five nights wrapped around Mardi Gras. Great location, close to everything but not in the middle. Staff was efficient and very pleasant. March 13, 2014
Rated 4 out of 5 by Rooms need work The front desk staff and valets were amazing. The rooms had a lot to be desired. They just seemed dated. There was no where to hang towels in the bathroom. Not all of the electrical outlets worked well. The noise from the hall was very loud. All of our towels, glasses, etc weren't replaced everyday. There were holes in the curtains. The chairs in our room were stained. The common rooms of the hotel were very nice. I loved the bedding and the comfort of the bed. We ordered an extra towel and it came immediately. We loved the hotel as a whole, the room just seemed really dated. March 12, 2014
Rated 3 out of 5 by This hotel is OK Hotel was OK. One evening the doorman was too busy having a personal conversation with a friend who was sitting in the lobby to be bothered to acknowledge us. Once the house keeper didn’t leave us any towels after the room was cleaned. A few days it was after 4:00pm before the room ever got cleaned. Our key card wouldn’t work on more than one occasion the front desk said it was a maintenance issue the maintenance guy said the front desk didn’t make the keys correctly? We had to keep back and forth to the front desk to get new keys. The bar didn’t have very good hours. The restaurant had a great breakfast buffet, and the staff in the restaurant were very friendly. The bed was very comfortable. The service was not what we had expected out of the Westin. Overall experience was not terrible- the service just could have been better. We were there for a conference, however extended our stay before and after to experience New Orleans. March 10, 2014
Rated 2 out of 5 by Pre Mardi Gras I was disappointed with my most recent stay, we had to continually ask for towels (if 3 people are registered in the room there should be 3 towels...), robes etc and when we tried to order room service in the morning we given a ridiculously long wait time. March 7, 2014
Rated 2 out of 5 by Below average stay The room was dated and while large it did not use the space well. The staff failed to clean the room one of our days and we had to call for clean towels several times. You should stay somewhere else. March 6, 2014
Rated 5 out of 5 by Probably just a mistake but......... I bought a Westin Escape Package which included breakfast for two and "up to a four pm late checkout if available" When I called the front desk and asked about a late checkout for 3pm I was told that would cost an additional $30.......... Hmmmmm. Otherwise this hotel is as fine as a person could wish for. March 6, 2014
Rated 3 out of 5 by Need training The staff appeared to be very untrained. I was checking out and Carla informed me that I had comp nights (3). I asked her multiple times about this. Upon reviewing my bill further after I left the hotel, I noticed that it did not match what I was told at the hotel. So I called back and they only ended up comp my stay for 2 of the 4 nights. When I checked in at 10 or 11am, we left our bags with the Bellman. Upon our return, our room was still not ready at 5pm. Plus they lost our bags. March 5, 2014
Rated 4 out of 5 by TV The TV in my room did not work. March 4, 2014
Rated 5 out of 5 by New Orleans Excellent hotel. Staff was very helpful Beautiful location, room view was gear - river view February 25, 2014
Rated 2 out of 5 by General Manager needs to stay for a few days The view from the11th floor lobby is fantastic & the rooms are spacious with a nice view. However, while sitting in the 11th floor lobby, we had bad service with an understaffed group in the bar. My bill when leaving the hotel was incorrect, and because I was leaving at 5:30am had little time for a correction. Just disappointed with a lot of things. -jeff February 19, 2014
Rated 2 out of 5 by Westin is Wilting! Arrived reservations for King bed, only had Twin. In Hall way was mouldy Strawberries sitting on table. had to call to have our rooms made up. Mold in bathroom tub by shower. Heavenly beds were Heavenly. Super disappointing! We once were Westin Fans;{ February 12, 2014
Rated 3 out of 5 by Needs updating My room 2802 was sparse. The furniture was overused, uncomfortable and stained. The carpet felt unclean too. The towels offered are too small. I had some sort of leak from my shower as maintenance calked and ask to come to my room to see the problem. My room key needed to be replaced 3 times in 4 days because it wasn't working. This meant back and forth com the 28th floor to reset it each time. I stay quite often in Westins for business travel. This Westin was sub par decor wise. Very run down in my opinion in comparison to others. The staff was helpful. Also, the sundries area had almost nothing available for purchase i.e. Hair brush, eye drops, there were zero snacks, drinks and the mini fridge in my room could not be opened and besides it looked empty. Why have it in the room if locked and empty. The TV in my room was ridiculously small as well. February 12, 2014
Rated 1 out of 5 by Does not meet Westin/SPG Standard I've had good stays at this particular hotel before but this was not one of them - Long wait to check in, no line for Gold/Platinum Work out room requested, none available, no upgrade for platnum status, not even on the preferred floor. Room smelled strongly of smoke proposed solution "We will come spray it" Sink cracked, hot faucet leaking at base of handle. TV not working. Told latest check out possible was 2pm, which was the standard for Sunday.. No thank you for staying. February 10, 2014
Rated 2 out of 5 by Hotel needs extensive updates I was highly disapointed in the quality of this Starwood property. The hotel needs renovations not only in the guest rooms but through out the entire property. February 10, 2014
Rated 2 out of 5 by Disappointed - Would NOT stay here again! Let me start by saying I may have expected too much as I was under the impression Westin was among the top-tier brands of Starwood. This hotel did not meet that standard by any means. While the public areas (bar, restaurant, meeting rooms, etc.) were very neat, clean and first class, the rest of the hotel which I saw was well below what I expected. The hallways of each floor leading to guest rooms were beat up and walls were marked from one end to the other where luggage, luggage carts or other items had come in contact. The door to the area where the ice machine was located on my end of the floor did not have a door knob, just a whole where it once was. Upon entering my room, the light switch immediately inside was broken so I had to walk into the room each night in the dark to turn on a table light. One of the light fixtures next to the bed was broken away from the wall while the other was crooked and stayed that way all week even when housekeeping did my room! The bathroom looked nice though the plumbing attaching the showerhead through the wall was loose and allowed the shower head to turn. The knob for turning on the water in the tub/shower was loose. The walls in the bathroom had spackle repairs which were barely sanded before painting and also had gobs of caulking filling gaps between the molding at the floor and the wallboard. On a positive note, the view was nice overlooking the Mississippi River. February 9, 2014
Rated 3 out of 5 by Room was worn-out Room needed refresh. Climate control was not function at all. Found old clothes in drawers. February 5, 2014
Rated 3 out of 5 by Good location, needs a refurb I have come to associate the Westin name with high quality hotels. Therefore, I was disappointed with the Westin Canal Place. The rooms are badly in need of refurbishment. On the first day, we were placed in a room which had a very loud buzzing noise. The entire floor, in fact, was buzzing. We moved rooms the next day and were much happier. However, the bathrooms definitely need to be updated. The hotel was fine but I am used to being WOWed by Westins. This didn't reach that mark. The staff was all great! Very helpful and professional. February 4, 2014
Rated 5 out of 5 by Race Wknd in NOLA We arrived around 1pm and our room was not ready yet. Instead of checking our luggage, they rearranged a couple of rooms and proceeded to check us in. We were there for a half marathon so we booked a suite and it exceeded our expectations. The service was great throughout our stay. I would highly recommend the Westin in New Orleans. February 4, 2014
Rated 3 out of 5 by This hotel is average. Some issues I faced: 1) I was given a room on the 14th floor the first night. Right across the boiler room. Very noisy. Luckily I asked for a room change the next day and was granted. 2) The next day, my new room had no hot water. That was fixed the next night. 3) The elevators were extremely cold. 4) The concierge had informed me that she booked a tour for me on my last day of my trip, but the reservation was never made. 5) No towel racks February 3, 2014
Rated 4 out of 5 by Broke airconditioners We went to New Orleans with two other couples and 3 out of 4 rooms had faulty air conditioners. Our first room on the 14th floor was very hot when we entered. We set the temp at 68 but it never moved off 78. We moved to another room and the temp over two days continued to rise and peaked at 76 even with thermostat at 67. One of the other couples rooms had the same problem. At check out I informed them of the second issue and the staff member compensated us for the inconvenience. Overall it was a good hotel but not great. February 3, 2014
Rated 3 out of 5 by needs an update hotel is getting a little rough around the edges - A/C problems - finishes are failing - trying to be hip but looking old February 2, 2014
Rated 4 out of 5 by Excellent accommodations! Great hotel & location to French Quarter and main Nola attractions. Highly recommend! February 2, 2014
  • 2016-10-24 T10:37:09.561-05:00
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