Rated 5 out of 5 by Skullman72 Its been a long time
since I have experienced the customer service attention to detail like I received at check in. Kudos to your front desk staff (Derrick or Darrin?, sorry I cannot recall his name) and your valet staff, both of which surprised me with their honest enthusiasm and genuine desire to make my stay a pleasant one.
April 2, 2013
Rated 4 out of 5 by Don1231 Disappointment from such a nice place
Laundry and drying cleaning services were awful! Itr is a shame to ruin such a great experience with clothes that were returned unpressed and unclean! Shirts were marked heavy starch and returned with NO starch! It was if they were sent out to some discount establishment with no regard for customer care.
May 8, 2012
Rated 5 out of 5 by Deb19 Hotel under renovation
While renovations are a good thing they can be disruptive. The elevators took forever until we found the service elevators. I was not told out the green option and cold have earned more Starwood points. We were not told about the program on check in. Only told as checked out. Concierge was very helpful.
March 2, 2013
Rated 4 out of 5 by Jlove581 Convention center and forum walking distance
Beautiful view of river and bay. Park once everything in walking distance. Staff was nice and helpful. Rooms clean, beds great , underground parking. Jackson's Bistro and nightclub in adjacent building.
July 14, 2014
Rated 4 out of 5 by T3iorio Westin Tampa Harbor Island
Very pleasant hotel which made for a comfortable stay. The location was easy to find and check in was a breeze. The room was clean but not modern and held several misplaced furniture items. The downstairs lobby lounge was modern and refreshing. Overall a good choice when staying in tampa downtown area.
June 4, 2013
Rated 5 out of 5 by PerpetualTraveller Nice hotel with great staff
This hotel is very pleasant and has some charm despite the size and age of this
The staff is doing a wonderful work, not only they are professional and efficient but they also manage to be friendly and warm; especially Jessica & Lauren at the front desk and Murat at the bar.
A highly recommended hotel.
July 3, 2012
Rated 5 out of 5 by BICSIparticipant Great Customer Service
Thank you to the staff and managers at The Westin Tampa Harbour Island.
When we checked in and went to our room, we had trouble with the lock getting into and out of our room. The manager immediately switched our room and upgraded it.
We had an excellent time during our stay for the BICSI conference
January 27, 2013
Rated 2 out of 5 by Rooni1 Beds comfortable and staff friendly
This hotel has potential, but facility needs an upgrade such as new carpet in hallways and better access to pool area. Also, complimentary breakfast should be offered.
July 22, 2014
Rated 4 out of 5 by Ward88 Awesome service
All hotel staff were great. Eddie and claudio went above and beyond to make our stay excellent. We enjoyed many of the hotels amenities and were only a short drive to dale mabry and our cruise. The vallets made great recommendations and created an excellent trip. We will definitely be back. Thanks
August 15, 2012
Rated 5 out of 5 by FrequentVisitor5 Tremendous Stay
This facility provided an excellent experience from check-in to check-out and ensured all our needs were met. The valet attendant provided tips for the area prior to check-in while the restaurant and bar staff ensured great service.
The Westin experience was alive and well at this hotel.
March 28, 2014
Rated 3 out of 5 by John442012 Rooms need to be refreshed
Very nice location on Harbour Island. Lobby and common areas well kept but rooms are very plain. Hardly any decorations, art, pictures/frame, etc. Had two rooms and the sink was broken in one of them; significant oversight. Staff and service were great but overall experience was average at best.
November 5, 2012
Rated 3 out of 5 by roc1203 Hotel was ok
Upon check in didn't have our room ready and took long time to get two reservations into one room. Supervisor had to get involved. Gym is dirty and some equipment didn't.work. We had to wait 25 minutes to get table for breakfast. Only good part, people that work there are very helpful and nice.
March 25, 2013
Rated 2 out of 5 by Rm916 Horrendous experience
Privacy was intruded upon. Someone literally came into my room without knocking as I was fully undressed. Food service is appalling. Malfunctioning equipment in my room. Erroneous parking charges added to my bill when I didn't even have a car! Stay clear....you're not a guest, you are a wallet.
March 25, 2013
Rated 5 out of 5 by sandy533 I will be staying here again!
The staff at the Westin were very friendly and accommodating, not only during my stay, but also by phone taking care of my requests prior to arriving. Any concern I had was taken care of immediately. The rooms were clean and comfortable. When I am in Tampa again, I will definitely stay here!!
January 21, 2013
Rated 3 out of 5 by Dav70 Comfort of common areas
The temperature in the common areas was
VERY uncomfortable. Way to cold. Mentioned it to different hotel employees and the typical answer was- we will have our engineer check on it.
I actually left the restaurant the second morning of my stay without ordering breakfast because it was so cold.
March 2, 2013
Rated 5 out of 5 by JetEddie70 Great Staff
I stay at this hotel regularly. The staff is fantastic, very comfortable atmosphere and decor. some freshening is needed, but projects seem to be ongoing. great bar. the food is good, but the dinner menu is quite limited for regular guests; a weekly dinner special would be a welcome addition.
April 4, 2013
Rated 2 out of 5 by Ftgguy Disappointing
For a Westin property, this facility leaves a lot to be desired. The location and surroundings are outstanding, however the rooms are below average at best. If I didn't look, I would think that I was in a budget hotel room. The rooms need a makeover and some better amenities. Very poor!
March 17, 2014
Rated 5 out of 5 by ReddVelvett13 Payneless
The entire staff from valet to room service was excellent! Would recommend this hotel to anyone traveling to Tampa on business or leisure. The pool was quite small but we enjoyed it the same as if it was a large pool. Check-in was a breeze and I will indeed return when I'm in the Tampa area.
June 2, 2013
Rated 4 out of 5 by bigdaddynyc2006 Nice stay
This was a nice Westin. The staff were very helpful and responsive to my request. I have a issue with the tv in the room and they resolved the issue within minutes. Room service was fast and the food was delicious. The elevator door to the pool had several tears and the ride down was loud.
February 12, 2012
Rated 5 out of 5 by JetEddie70 The Best Staff
I have stayed at this property for decades. It is generally quiet and very comfortable. The staff is among the best that I have encountered always friendly and helpful. An upgrade of the dinner menu would be welcomed.
June 26, 2014
Rated 5 out of 5 by Guest3282 Outstanding Service
The staff was extraordinary in providing excellent service. I recently experienced a less than desirable stay with DoubleTree the previous night so the courteous staff was well received. Valet and the Desk Reps were both attentive and I will stay with Westin on my next visit to Tampa.
December 2, 2013
Rated 5 out of 5 by newname Great Location
I loved the location on the water. I had a beautiful view. Everything about my stay in this hotel was positive. The room was clean and attractive, and the staff was very polite and helpful.
July 8, 2014
Rated 3 out of 5 by jinny352 Okay
Room comfort was good. Sheets are not as nice as other Westins I have stayed in and they said they were upgrading me to a studio sweet which was nice, but then they gave me a room facing away from the water front...would've rather had the view instead of the suite.
Staff is professional and friendly. They know what they are doing. One thing I would recommend is to have staff explain the room when offering an upgrade. For example, don't just say you're upgrading me. Tell me that you're upgrading me, but I'll lose my waterfront view and instead face a bunch of other buildings. I'm sure they would've moved me back, but I didn't bother ask because it was a one night stay. WhileI was checking out they offered to valet my car to the front for me; time-saving and great.
Sleep was good. Couldn't hear anyone, it was super quite and I got a restful sleep.
Facilities were okay. Beginning to show quite a bit of wear.
SPG recognition was good, free internet and again upgraded room.
Food and Beverage were N/A for my stay here.
May 3, 2014
Rated 3 out of 5 by SKW1 HOTEL NEEDS A FACELIFT
Nicely situated by convention center with water views. The staff is nice and very responsive. Unfortunately, the carpets are tired and dirty, the beds lumpy and the showers are using heads that are not current in the last two Westin upgrades of shower heads.
May 17, 2014
Rated 5 out of 5 by vmb03 Hotel stay was great
The staff was exceptionally friendly from front desk and engineer to maids and room service. The room view of the Harbour was absolutely amazing and room was nice size and comfortable. At price point, a nice combo gift and convenient shop was expected but only had small snack store.
April 28, 2013
Rated 5 out of 5 by Noramm Great stay!
I stayed 3 nights. The staff was great! I told the lady at the front desk that I was starting a new job when I got back to the hotel from work the next day, she asked me how my first day went. The view is excellent, the bed is very comfortable, the room is spacious. Overall great!
July 4, 2013
Rated 4 out of 5 by maytoe Hotel needs updating
Staff great, hotel older needs updating, especially carpeting in hallways & rooms.
Food at conference meetings was delicious.
July 24, 2014
Rated 3 out of 5 by TJS1960 Underwhelmed
I stay at SPG Hotels at least twice a month and this was one of the worst rooms. First room i had wad next to service elevator and next room i was in lacked the basics, IE full length mirror. I found the level of service to be ambivilent. One of the worst SPG experiences ever.
June 24, 2013
Rated 5 out of 5 by zarehh123 Staff makes the stay
Three front desk agents stood out to me during my recent vacation in Tampa. Angela, Micheal, and Adriana, went above and beyond in service to make my stay as enjoyable as possible. They were very helpful in extending my reservation and making my stay go smoothly as possible.
July 24, 2012
Rated 5 out of 5 by spo713 OUTSTANDING RESORT!
WOW! Beautiful location & fabulous Westin/W facility--but what made this place outstanding was the exceptional people who work there from valet to housekeeping! They were constantly customer-focused, generous in their service, and warm to us as visitors--felt like home!
March 21, 2013