Rated 4 out of 5 by SLD22 Nice hotel
Great heavenly beds at this hotel! Had a small suite. Really liked the separate shower and tub. One downside is the parking garage location. It is a hike to get into the hotel. However, the walkway is covered. Also no club lounge.
May 4, 2013
Rated 4 out of 5 by Febmeeting Should not charge for WiFi
I was very disappointed that this hotel wanted to charge about $15 for a 24 hour period for use of the internet. When you pay the room rate for a hotel like this, the internet should be included free. Most people need it for their work.
March 4, 2013
Rated 5 out of 5 by xcitme13 Excellent location
I chose the hotel for its location (close to the convention center), but was completely surprised with all aspects of my stay. Starting with check-in and ending with check-out everything went well and the rooms were more than I expected.
May 31, 2012
Rated 4 out of 5 by Jimbo46 Good hotel but
The room was nice. The staff was great. However the $14.95/day rate for internet and the parking per day were ridiculous. Most hotels I stay at the internet is free.
July 29, 2013
Rated 5 out of 5 by RegMerc One of the best hotels in Orlando
I love this hotel. It is very new, clean and excellent service. Most time, when I have to stay in Orlando I choose this hotel. I usually get my upgrade as a gold member. Now I am a platinum. Staffs are very friendly and professionals.
October 26, 2012
Rated 3 out of 5 by Rich11 Noisy Hotel
We had a room right above the outside Valet stand and they talked loud all night long. The windows were not sound proof like some other Westin's.
August 5, 2013
Rated 5 out of 5 by Charlie74 Great stay
Outstanding room, very clean , housekeeping A class, friendly staff.
Just a mile away from all restaurants and stores, -- just the parking fee is a little too much. Will definitely come back.
July 4, 2013
Rated 4 out of 5 by SylAnn Hotel met all expectations
The hotel met all our expectations. The staff is very professional, the rooms are very clean, and the hotel is in a very good location.
August 7, 2013
Rated 1 out of 5 by travelstar frightful House keeping!
didnt change the sheets although we asked.Didnt put the ironing board away(a pet peeve).
But the worst was that when we returned to the room and found an empty bag of cookies on the floor of the bedroom!
Management didnt care!
June 15, 2012
Rated 5 out of 5 by Gucci Service is excellent
We have stayed at this hotel probably 6 or more times in the past two-three years and the service is always excellent. Staff recognize us and know our names. Would definitely recommend this hotel to friends visiting Orlando
March 24, 2013
Rated 5 out of 5 by Automodello Great location for Hollywood Studios and Epcot
Between the water taxi and walking to the Boardwalk, both my daughter and I loved this hotel. We were so busy with Disney that we never found time to visit the 5 pools even though the temperature was almost 90 degrees in May!
May 26, 2012
Rated 5 out of 5 Perfect in every way
The Westin Imagine Orlando is just beautiful. The location was central to everything we were doing (convention center, Seaworld, Universal & gtolf) and the staff goes out of their way to meet your every need. Great Hotel!
January 17, 2013
Rated 5 out of 5 by Daryl87 Great rooms, staff was fantastic!
Our room was great; clean and comfortable, but even more importantly, the staff was wonderful! Everyone was friendly, helpful and curteous. They made our stay a pleasure. Would not hesitate to choose this hotel again.
March 17, 2013
Rated 4 out of 5 by drougerie Room very good - Restaurant below expectations
The room was clean and pleasant to be in. I did not see that I could actually have skept the housekeeping service my first day and earn some points for being green. If i had seen it I would have done it. The bed was comfortable and the sheets soft. The shower was good as well. My only 2 negative points during my stay were the costly WIFI service ($15/day) which nowadays I found astounding to have to pay for this service, and the restaurant! The restaurant staff looked like it was running around everywhere being busy but the service was so slow. At the bar, it took 5-10min just to get the menu and at lunch it took 25min to get my italian cobb salad! Two men at the bar even left after loudly complaining that they waited 15min to get their menu. Some persons in the staff were cordial and pleasant, some others were borderline rude and seemed to be overwhelmed by their job... For the price I was expecting a better food quality. By myself, I could not get away with a meal (breakfast lunch or dinner) costing less than $22-23. I was not impressed by the presentation either.
January 31, 2013
Rated 4 out of 5 by MEMS Great option for the convention center
Overall the stay was nice, but the housekeeping part a bit inconsistent, one day. Not sugar for the coffee another , day no Tea, one day no body lotion. Little thing but I always get great service at the Westins.
January 26, 2013
Rated 4 out of 5 by ella12 september 2012
stayed for a few days hotel was nice clean . Disappointed that you had to pay a fee for internet access and parking was $15.00 per day other than the extra fees to stay at the westen we had an enjoyable stay
September 25, 2012
Rated 5 out of 5 by VNar Exceeded my expectations!
The Westin crew exceeded my expectations on this visit. Upon learning it was my girlfriend's birthday, they went out of the way and placed a delicious cake and a card signed by staff, in the room. Thanks!
March 11, 2013
Rated 5 out of 5 by Dee57 Excellent!
Our stay was wonderful! The rooms were clean, the beds were very comfortable and the pool was beautiful. The staff was great. I will stay again next time I'm in Orlando.
June 29, 2013
Rated 5 out of 5 by Dawn10 Great Accommodations & Service
My stay in the king suite was wonderful. The size and features were the best with a kitchenette & separate bedroom. Lauren in guest services went out of her way to make sure everything was amazing.
May 2, 2013
Rated 5 out of 5 by Cece Adam!
Adam at the bar is awesome! He helped me get a quick pizza for my 2 tired little girls who were hungry after a long Disney day! Adam understands taking care of guests and delivering on the promise!
March 31, 2013
Rated 5 out of 5 by Eileen25 This hotel has a great atmosphere
This hotel is my favorite Westin in Florida. Great service, clean, quiet, and very nice prefered guest rooms. The pool and work out room is superior. The grounds are beautiful and parking is easy.
March 5, 2013
Rated 5 out of 5 by MarkL These people really took good care of me.
After a reservation screw up on the national reservation line that sent me to a different hotel. The Westin Imagine really made up for it the next day.
The room was perfect. The staff was golden.
February 1, 2013
Rated 2 out of 5 by martin1010 this hotel needs to improve the features
we could not check into either room at 3 p.m
you did not have enough pool chairs
it took 20 minutes to get a drink at the pool bar
you need a gift shop that sells water, soda, and snacks
April 8, 2013
Rated 4 out of 5 by Pooch Great location for convention center
Excellent friendly staff good size rooms with great rates
Got two rooms one no hair dryer other problems with TV
Great pool and fitness area
Food very good bit expensive side but good
April 15, 2013
Rated 5 out of 5 by CJ44 Great hotel in Orlando
I did not receive SPG points for my visit for some reason and We were not told ahead of time that there was a fee for self-parking. WOuld be nice to know this upon check-in in the future.
June 27, 2012
Rated 5 out of 5 by KERR Great Location and Beautiful Hotel/Resort
The hotel was very nice, great staff, and wonderful accomondations. Heavenly bed just that!!! Self parking was convenient. Location close to everything we wanted to do.
May 29, 2013
Rated 5 out of 5 by travelinggirls Beyond Excellence
The friendly greeting by the valet and the accommodating check-in process with delightful Skyler began a first class experience at every turn.
July 3, 2013
Rated 5 out of 5 by Catzcat A delight!
My husband and I were in Orlando for a trade show at The Peabody. We enjoyed our stay at the Westin! We ate at the restaurant and the wait staff was wonderful. We would stay there again!
December 10, 2012
Rated 4 out of 5 by Katz45 All was great
Only negative was no hot water from 10 am until 4 which didn't affect us but if it had it would have been a huge issue on 2 days of our stay
July 4, 2013
Rated 5 out of 5 by EJ2013 Excellent service staff
There was a mixup in my reservations (i arrived at 12:30 AM, and my reservation was slated for following day. Front office staff handled my mix up in reservations very well. Thank you.
January 18, 2013