Rated 2 out of 5 by Jo66 Key West - The Worst Westin
We expected the get a away from heaven instead we got a terrible room. The highlight of the room was a chipped bath tub. We even found a dirty underware left from a previous guest in the back of a shelf.
If you want to go to the hotels beach, you need to buy a 20.00 dollar ticket per person before 8:00am.(I always get up at dawn and pay to go to the beach when I am at a category 6 SPG property) I have never stayed at a worse Westin in all the years I have stayed at SPG hotels.
April 1, 2013
Rated 4 out of 5 by Gracie1011 Armani
Our first 2 days here we were able to be around the pool with our small shih-tzu who is in a stroller. He makes "no" noise what so every. On our third day a gentlemen comes up to us and says no dogs around the pool. If we would have known this we would have stayed at the house we rented on Duval Street. In Tampa Florida Armani ws allowed with us on their small beach. We will probably not stay here again since we always want our boy with us at all times.Thank you for Listening.
January 10, 2013
Rated 4 out of 5 by lilDAB Front Desk failed to credit my account!
It was our 50th Wedding Anniversary stay.
We made reservations 6 months ago and the hotel 'charged' our credit card at that time; that had NEVER happened.
At check out, we had to remind the Front desk that we had surrendered a $250 gift certificate at check- in and had to DEMAND credit for it.
We went to our room with a couple of drinks to enjoy TV and remenisque on 50 years together only to find out that 1/2 of the TV stations were NOT available - SORRY said the Front Desk
May 7, 2012
Rated 3 out of 5 by JOBOJohn Room Cleaning and stocking.
I was there 3 nights, My room was only cleaned once. I ran out of coffee and when the room was clean they left only one packet of coffee. Toilet roll holder kept falling apart. I finally just let the toilet paper sit on the floor. $209/nt and the tab on the bottled water said it would be charged to my room. So I didn't use any (it's the principal, not the money) I've always left a tip on the bed for room service folks. I didn't here. No TV station guide. Concierge was great.
July 27, 2013
Rated 5 out of 5 by Sweetmango Great Hotel in Paradise
This hotel had great staff, they were all very friendly. We had a leaking faucet which was corrected the same morning we reported it. The rooms are very spacious, clean and modern. Even the porches are kept immaculately clean. The restaurant and staff were very good and friendly. The location was also convenient. We were able to walk to all the places we wanted to go the whole time we were there. We enjoyed our stay very much and will definitely stay in a Westin again soon!!
December 4, 2012
Rated 3 out of 5 by JayQ Not Thrilled Overall
The staff at the hotel wasn't helpful upon checking in (room wasn't ready). Had a hard time getting anyone to check our bags and later the bar service was terrible. The room was nice, but like most hotel rooms not really clean (lint, dust, etc- I am picky). The location is great, beautiful views & close to everything (except a beach- but it was too cool for that, so it wasn't a big deal). Pool was nice & warm, but it's pretty small for the size of the hotel, as is the gym.
March 17, 2013
Rated 4 out of 5 by sfchris1729 Front Desk Staff is great, Concierge only cares about getting a referral commission
This hotel is great. Great location for Key West. It would be cool if there were beaches close by, but that's more a nitpick with Key West than the hotel. The pool is relatively small, but the bar is opened up nicely and there's so much to do in Key West I wouldn't recommend spending all day at the pool.
The staff who greeted me late on Friday was very accommodating and friendly.
The only issue I have is with the concierge who I tried to get help from on a boat rental. She was so clearly unmotivated to service my needs and was only concerned with getting a referral commission from the vendors she called.
When I told her I had a group of 8, she tried to convince me to go to a vendor who could only accommodate 6! A quick internet search met my needs, but not without having close to an hour of my vacation wasted.
August 12, 2013
Rated 4 out of 5 by ABHL Excellent location; very good service if you ask
We stayed at the Westin Key West during the high season of spring break.
We had a partial oceanview junior suite which fitted well our needs. The room was comfortable and we were looking forward to stay a day at the beach of Sunset Key. In high season it is important to get one of the 20 available tickets early.
We enjoyed our stay also because some smaller issues we had with the service were right away adressed by management. Restaurant recommendations were excellent.
March 17, 2012
Rated 5 out of 5 by Bernerlover Very Special Westin Resort
The hotel is in a perfect location to enjoy all that downtown Key West has to offer: museums & attractions, tours, marina, restaurants, and yes, even the bars. The views are fantastic, and the resort is just enough off the beaten path to give a feeling of seclusion. One exclusive feature is Sunset Key, an island of upscale cottages managed by Westin. We took the launch to the island for a delightful oceanside lunch that was no more costly than other restaurants in town.
September 23, 2013
Rated 5 out of 5 by lauren379 Best resort in Key West
There's no better place to stay in Key West. Location, property all pristine and so well maintained, incredible views. Staff were all friendly, accommodating . So many amenities in room and poolside. Sunset celebration is unforgettable. Food was outstanding and definitely rivals many of the local restaurants in taste and price. 3 short blocks from all the nightlife & fun. I can't wait to come back again, next time with friends and family.
July 11, 2014
Rated 4 out of 5 by Battman2013 Beware Quoted Special Deals!
Overall, this hotel is a very good place and situated very conveniently to much of what you'll want to see and do in Key West. The main problem we had while there was we were quoted a special deal when we made the reservation, "pay for 3 and get 1 free", but upon arrival nobody at the hotel would acknowledge such a deal even existed, including the manager. We had to take the matter up directly with Westin Corporate which involved a few stressful hours on our vacation.
March 5, 2013
Rated 3 out of 5 by Brook Great location needs cleaning
First impression at arrival to our room was not good. The elevator carpet is very dirty and needed to be vacuumed. The day we left it needed to be vacuumed. The hall carpets are also dirty. The front desk sounded good but was lip service about when the room would be ready. A couple of suggestions for the future: Put security (card readers) on the doors into the buildings and in the sitting rooms put in bigger windows so the view can be enjoyed when sitting in there.
March 4, 2013
Rated 4 out of 5 by Andrea522 Comfortable Room/Great Location
Room comfortable, heavenly beds great, free starbucks and water a plus, we had a 2 bedroom suite with a great view. Negatives, We had a 44.00 bill for ONE night parking, should have been 20.00. Parking requires cash, although says you can use credit card.. We told staff but they did not offer refund. Also most of the TV channels were frozen, staff blamed it on comcast, but we know other hotels channels were ok. Over priced for the offseason but all and all good stay
September 14, 2012
Rated 1 out of 5 by Lineboss Lacks standard customer service
Arrived about 2pm and room not ready. Called back at 3 pm, still not ready. When I returned at 6 pm, reception had to check to see if room ready and check my ID again. Next morning, went to valet at 7 am, no one at stand, so went to front desk and was told by receptionist that she could not help, we "would just have to wait". Seems that statement is the mantra there. Will not return there nor recommend. For top of line chain, bottom of line attitude and service.
December 3, 2012
Rated 3 out of 5 by JamesAnn Plenty of room?
We expressed a desire to the concierge to dine at Latitudes across the water on Sunset Key. We were informed that they were full and that we could not be accommodated. We asked on Wednesday, May 1 - hardly the height of the season. After that we met friends who had dined there and they said that Latitudes was "empty" and that they themselves were asked by the staff to not come, but the staff then OK'd their reservation since it been made a month ahead of time.
May 4, 2013
Rated 2 out of 5 by Tery213 There are much better hotels in Key West....not good!
Bed linens were rough from being washed so many times. At checkout we were charged an extra $100 plus dollars bc of hotel error...we had to stay another hour and argue w manager till he corrected the error. A simple math error that was going to cost us $100 took about an hour to have the manager understand! And...house keeping came into our room at 900am to see if needed service!!! You don't just walk in at 900am to see if service is needed on departure day!!!
July 21, 2013
Rated 4 out of 5 by Graceland A Mixed Bag
Our December stay was the second time we visited the Westin in Key West. The first experience a year prior was excellent! We were on the SPG preferred floor. This time, our original room assignment was on the floor filled with painters whom we had to climb over to get off of the elevator. Returning to the front desk for another room, we had to wait until 3:30 to check in, not receiving the phone call from the front desk that they claimed they had made to us.
December 16, 2011
Rated 5 out of 5 by sunchaser Great Location
This Westin is centrally located. Each day we took a short walk to Mallory Square, Duval Street and the museums were just steps away from our room. I loved this resort and the amenities. The staff was very friendly and responded quickly to resolve an issue within minutes. The lush landscaping is the perfect backdrop for a tropical paradise. I enjoyed the ocean view each morning and the private patio. I would recommend this resort for families and singles.
March 26, 2013
Rated 4 out of 5 by Leeann1 Room with a disappointing view!
Our reservation state a pool or garden view...what we had was a view of the next buildings trash and air conditioning system, making it noisy and unpleasant to look at from our balcony..certainly not a room with a view I expected in Key West at these prices. The rest of the hotel and our room were very nice. I would recommend staying at the hotel but make sure you are getting the view you paid for because this one certainly put a damper on our get away.
March 9, 2014
Rated 2 out of 5 by davidTW12 Good location but bad service
Very good location and nice hotel
- Very unpleasant staff especially at the reception.
-Very small room with very small noisy balcony.
-Air conditioning in the room, very noisy.
-The room was not clean (bedding)
-Communs parts were dirty (fitness room, bars, corridors)
-Place not safe, every body can enter in the hotel,reach the floors, stay at the swimming pool.
-The charged price was not the booking price, we have to ask for the manager.
August 30, 2012
Rated 4 out of 5 by timmy10 Last minute vacation
Good points: Weather was bad where were orginally. We decided to go to Key West for better weather. We were able to get a room a couple hours before our arrival and check in early. The room was clean with a beautiful view, The staff was very polite and helpful. Very close to Duval Street. I would go back. Bad Points: No beach, We tried to extend our stay, but they raised our nightly rate over $100 a night and would not except AAA or Government discounts.
May 31, 2013
Rated 2 out of 5 by UnhappyCamper Not a typical Westin experience
This was a bucket list vacation for my wife and we had saved up our points for a week stay in Key West. I have stayed at many Westins around the country and have come to really enjoy the heavenly beds and baths and also the consistency from property to property. The Westin Key West does not stand up to the usual expectations. I was very disappointed that we spent a week's vacation from work and all the points in our account for this sub par experience.
May 20, 2013
Rated 5 out of 5 by Bracksue1 Awesome Home Away From Home
We arrived for a 5 day vacation and my husband was rushed to the hospital the day we got there with a collapsed lung. He was in there for 7 nights. The staff at the hotel gave us incredible service and understanding from the valet to the concierge to the maintenance staff. Our dog, son and I had a fantastic stay, the hotel let us stay in the suite for the balance of the time and really felt like it was a home away from home. Thank you Westin Key West!
August 9, 2012
Rated 5 out of 5 by JMKEVGG Always and excellent stay...
I visit Key West all the time for business and pleasure. I love staying at this hotel. The rooms are excellent, the food is excellent and so is the staff. This is my favorite hotel.
September 13, 2014
Rated 4 out of 5 by Joan needs cleaning & maintenance
I love the Westin @ Key West. I've stayed there many times. For comfort and location, you can't beat it. Heavenly beds are wonderful. This trip, however, I was surprised that it wasn't as clean as I think it should be. Curtains w/ stains. Baseboards not clean, blinds dusty, windowsills in halls dusty. AC unit very dirty. On deck, needs painting. Not 5 star as it should be. Staff courteous, helpful. Pool great, service great. Bistro 245 nice.
October 18, 2013
Rated 4 out of 5 by Mikey Excellent location and comfort
We had a ground floor standard room with pool/garden view which had french doors leading to a tiny private patio with chairs and table - nice feature. Carpet and paint were a little tired for this category of hotel but room was large, very clean with a comfortable bed as expected.
Despite being Spring Break and lots of people, the room was quiet overnight.
Pool was a perfect temperature and we had 2 tasty meals in the waterfront restaurant.
March 12, 2013
Rated 5 out of 5 by Asa53 Best Key West Stay
From the location right on the water next to Mallory Square and a couple blocks off Duval Street to the facilities with wonderful pool surrounded by the hotel in a tropical setting you can't go wrong with this hotel. I believe this hotel is the best I have stayed in Key West, the rooms are spacious and heavenly beds are great. And convenience of location can't be beat. Absolutely the best placed to capture the sunset from the top deck bar.
February 6, 2014
Rated 4 out of 5 by Axel Great location and views
The hotel is located right in the middle of the old town close to Duval st., Malloy sq. and the other attractions. During our three-day stay we had a beautiful pool-and-ocean viewing room that faced directly the sunset on Key West. The interior is robust and the rooms are spacious – so are the balconies. Reception and Concierge staff were friendly and competent and helped us with all questions. The pool area could have used a little more attention, as left-over food was frequently picked up by birds. Besides that, it was a very nice stay.
Recommended: The trip to Sunset Key beach is definitely worth the visit! The beach is fairly empty and a great alternative to the on-island beaches. Also, the recommended jogging trail is worth doing since it passes all historic sites and gives you sunrise views from the south pier when running it in the morning.
April 7, 2014
Rated 3 out of 5 by Cubaray Great room, confusing layout to property
The room was very nice and comfy. Unfortunately, a couple of things made for a less than excellent experience:
1. Confusing layout. The rooms are in a separate building from check in. Staff neglected to mention this and there are no signs explaining this either. 30 minutes wasted.
2. Coffee. We need coffee in the lobby! Even if it's for sale, just get it in the lobby.
It's a good place for vacationers, terrible for the business traveler!
August 26, 2012
Rated 5 out of 5 by donner Best Hotel on the Island
I have been coming to Key West for years, and have tried several of the hotels. This one is by far the best! The location is perfect ~ central, but enough off the path there isn't too much traffic. The beds were more comfortable than the one at home!
Coffee in the room, good coffee at that! Wonderful view off the balcony! I cannot wait to stay here again!
The only thing that would make it better is airport transfer service.
May 30, 2014