Rated 5 out of 5 by Myslady Great Service-beautiful room
I was so pleased with my experience. I contacted Westin directly with a question regarding payment policies before I confirmed my reservation with Priceline. I was given the same rate, confirmation, & a beautiful room which made for a wonderful stay!
August 15, 2013
Rated 5 out of 5 by TOMH thx for everything
I just want to thank the staff & entire team for the incredible service ...we were there for 8 nights dealing with medical issue & the staff there is second to none. I have stayed all over @ starwood properties & this place has the best service.
February 28, 2014
Rated 5 out of 5 by Mike Very clean, comfortable hotel
I really enjoyed staying at the Westin. The room is very comfortable and the bathroom is very large and modern. All in all, this is a very modern, clean, comfortable hotel good for business or tourism. I'd definitely recommend visitors staying here.
March 4, 2013
Rated 5 out of 5 by Theresa61 Beautiful accommodations!
My husband booked our stay with the Westin & what a pleasant surprise. The accommodations were extremely welcoming and the staff couldn't of been any nicer. I would recommend that if you are looking for a place to stay this would be a great choice!
September 9, 2013
Rated 5 out of 5 by RobTampa Rob
Excellent service, would highly recommend this hotel. One of the evening managers "Frank" went above and beyond making our stay as pleasant as possible..
July 3, 2014
Rated 5 out of 5 by Heather12 Fantastic hotel...awesome stay
I had a marvelous stay at your hotel. Everyone was friendly, and very helpful. I was impressed by the courteousness of the staff.
My room was clean and comfortable. I would most definitely stay here again, as well as recommend this to my friends.
October 29, 2012
Rated 5 out of 5 by JbAPS1 Excellent Stay!!! October 10-12, 2012
Absolutely wonderful hotel! The staff, the room, the meeting rooms, the business center.....all top notch! Highly recommend the Westin Richmond! The staff even had me place my Touring Motorcycle in a prime spot that was covered. Thanks again. jb
October 15, 2012
Rated 5 out of 5 by Enanyu Retired
When in Richmond, my birthplace, this has now become my "home." I live in CA and will definitely rebook my future stay at this hotel. It is always an excellent experience. Thanks to ALL!
June 14, 2014
Rated 5 out of 5 by Juliet69 A Comfortable Stay!
We are traveling with our aging dog and it was so nice to have an upscale accommodation even if it was for one nite while passing thru Richmond...enjoyed a great meal at Crossings Restaurant. Sooo comfortable to not even leave the premises.
January 28, 2013
Rated 3 out of 5 by esther923 Needs Improvement
-Hotel Mini-Bar had previous guests leftover dinner in it. DISGUSTING.
-Staff forgot my wake up call so overslept and almost missed my meeting.
-Gym facility is nice and good mix of equipment.
-Hotel waiter was very friendly and helpful.
October 22, 2012
Rated 5 out of 5 by LLJR Nice, comfortable hotel
We enjoyed staying at the hotel. The service was excellent, particularly in the restaurant, and our room was very clean. We'd certainly consider staying again if we're in Richmond. It was an easy drive to my meeting in downtown Richmond.
June 25, 2012
Rated 4 out of 5 by Sweetie This hotel consistently meets my needs
This hotel consitently meets my needs. Staff is always warm, cordial and inviting. Attention to every detail is always consistent. I was disappointed that the double shower head had been replaced with a rain shower head and a hand held!
October 7, 2013
Rated 5 out of 5 by Hummingbird13 Great Conference Hotel
My stay was business related. This hotel offers all the services for a great conference, various size meeting rooms, food and beverage, fitness center, clean and comfortable rooms and hallways, parking and convenience to all directions.
March 26, 2013
Rated 5 out of 5 by AbbyDustyMary Where to stay when in Richmond!
We have close family in Richmond, so we visit quite often and were so happy when the Westin opened! It is so nice and the staff are so helpful. The bar doubles as a Starbucks, how fantastic is that? We love it and highly recommend it.
December 26, 2012
Rated 4 out of 5 by hokie1969 Tough to find
I had seen this hotel before but finding the entrance was an issue. Entrance is not off Broad Street. Room was stuffy. Apparently the AC was off since it was January but since it was unseasonably warm, the room was stuffy and muggy.
January 15, 2013
Rated 5 out of 5 by Vincos Getting it Right in Richmond
OVERALL IMPRESSION: Sleek in the manner of newer Westins which I much prefer over the spartan 90s version.
SPG PLATINUM RECOGNITION: Excellent. Upgrade to a One-Bedroom Suite prior to arrival. Great check-in experience. All special requests satisfied but no in-room Welcome Amenity nor greeting from the Manager.
THE ROOM: Beautiful, elegant and spacious.
LOCATION: Along Broad Street but more a highway property than a downtown one.
EXCEEDED EXPECTATIONS: The Food Services in the small but elegant Executive Lounge were excellent and, as it was a quite inclement night, the Appetizer Hour being rather more than rather less was most appreciated.
DID NOT MEET EXPECTATIONS: I know it is a little bonus and not a standard feature but I always feel very gratified when there is a personalized Welcome Letter from the Manager and an in-room Welcome Amenity so I feel consequently disappointed when it is lacking.
ONE THING TO KNOW: Standard rates run very high but occasionally this property appears at very favorable rates on SPG Hot Escapes - check before you book.
January 21, 2014
Rated 5 out of 5 by Meljay Pleasant Surprise
The hotel was easily accessible, the staff was great, the room was clean and comfortable, and restaurants were nearby. I would stay again.
June 30, 2014
Rated 5 out of 5 by JPinVA Makes me look forward to business travel in Richmond!
Love this hotel - the comfort, the staff, the amenities, the concierge lounge, and the location - it is extremely convenient right off I-64 and close to many restaurants. The hotel restaurant is nice and reasonably priced as well.
August 20, 2012
Rated 5 out of 5 by Nomad77 AWESOME!!
Simply put, The Westin hotel is by far the best place to stay! I didn't want to leave so i stayed for the latest possible check out time!!
June 30, 2014
Rated 5 out of 5 by tesh I really like this hotel.
I love staying at the Westin. The beds are always so comfortable. I loved my room. The staff is great. I ordered room service at 2AM, the food was not that good. The soup was cold.
I will stay at this hotel over and over again.
March 17, 2013
Rated 5 out of 5 by Biztraveler99 Always exceeds expectations
Attractive appointments, very friendly, accommodating and professional staff, very clean and very comfortable room (excellent bathroom and shower), good meeting facilities with very good food, - what more can I say?
April 3, 2014
Rated 5 out of 5 by NIKO Clean, good food, comfy beds
All great except coffee maker it was very dirty and dusty inside the water resevoir. Suggest clean coffee maker at least once a month with vinegar. I ran hot water through it twice and was able to use a cloth to clean inside.
August 23, 2012
Rated 5 out of 5 by Nancy1033 Richmond, VA Westin
As always, the Westin exceeds my expectations. The Staff are gracious and attentive. The General Manager, Andy always remembers my name, makes my stay relaxing and is attentive to details. Always a treat to visit the Westin!
September 17, 2012
Rated 4 out of 5 by BTW12 Great Staff
The staff at check-in were very friendly and made me feel welcome. There was no platinum room upgrade available but we were placed on the Club floor. Excellent food in the club lounge and the staff there were very helpful.
May 7, 2013
Rated 5 out of 5 by Pam3oi Hotel was amazing and staff even more so.
I stayed at the Westin for a business conference. Every member of the staff that I interacted with was amazingly courteous and helpful. I travel quite a bit and this is definitely one of the best experiences I have had.
September 14, 2013
Rated 5 out of 5 by crazyteapot Best Bed
I have stayed in many Heavenly Bed properties and this was the best. My room also had a chase lounge which I loved.
Even though this hotel had 3 weddings on the night of my stay, it was quiet and never felt crowded.
July 18, 2012
Rated 3 out of 5 by John6605 Annoying housekeeping issues
Thank goodness this beautiful property has a friendly caring staff, as we had to rely on them very often for too many housekeeping annoyances.
Our stay began with card keys that did not work on arrival which is not a big deal unless this is just the tip of the iceberg. This issue was followed by a hot water faucet that was not secure on the bathroom countertop which led to water having to be shut off at the wall. An engineer
was able to correct the problem, but housekeeping should have reported the loose faucet before a guest occupied the room. Housekeeping also dislodged the tv connection and we had to wait for 30 minutes to get this corrected.
The final straw was the coffee not being replenished when the room was cleaned on Saturday. On Sunday morning, we realized we had no coffee cups or additional single serve coffee packages.
Since this was our first stay at a Westin I am not sure we will return. We were curious about the heavenly bed and did not find it to be much better than many other brands.
Overall, a nice property that needs to pay more attention to housekeeping.
October 29, 2013
Rated 5 out of 5 by Lea410 perfect
My stay at the Richmond Westin was perfect. The staff was pleasant and attentive. The food was great. I had no issues with anything. All in all a very pleasant place to stay for my business trip to Richmond.
January 24, 2014
Rated 4 out of 5 by Matamoros10 This hotel has a very professional staff
This was our second time staying in this hotel while traveling to the South. This hotel offers great service and a very professional staff. Amanda, who works the front desk, is super friendly and professional.
June 30, 2013
Rated 4 out of 5 by Tommytupper Platnium Preferred Guests - Paradox
I had been granted access to the 6th floor Preferred Guests lounge the previous week as I was to be staying at the hotel for an extended period. When I arrived the following week I spoke with the front desk manager to see if that privilege could be extended again. The manager knew all the rules and denied my request saying the lounge was for platnium guests only as there had been too many complaints from the platnium guests that too many non-Platnium guests were getting access to the lounge and it had become too crowded, too noisy, and food ran out too quickly. I could accept this as preferred guests have to earn their status so there should be a reward. However, when I checked in some minutes later with the associate she asked me if I wanted to upgrade to preferred status on the 6th floor with access to the lounge.....but for $30.00 extra per night. A paradox. Was the manager telling it like it should have been - $30.00 to play...Disappointing because this hotel is the Westin Flagship; the staff are excellent, deliver high levels of cust service and the facility is high end.
October 21, 2012