Rated 5 out of 5 by stormwaterattendee helpful staff
the hotel was very nice. Good food and great bed. the staff at the front desk saved my bacon when I realized I had left my flash drive in the business enter. They found it and passed it on to the person that brought it to me. I was 150 miles away when I had realized what I had done.
March 20, 2013
Rated 2 out of 5 by Tommy Too Much Pets
The Pets are taking over all floors. I have a very severe allergy to dogs. Initially I was told that the dogs are kept to the 3rd floor. I was on the 5th floor and a neighbor 2 doors down had 2 doors that sent me to the clinic for treatment. So if you are sensitive, tread carefully
April 9, 2013
Rated 5 out of 5 by CTaylorGraham Our Richmond Go To Hotel
My wife and I travel through Richmond a few times a year and had been staying at either the Aloft or the Sheraton in the area, but decided to go ahead and give the Westin a shot. it was just what we needed: room service, an on demand movie, a comfortable bed and an amazing shower.
December 30, 2011
Rated 5 out of 5 by nanner relaxation and comfort
We stayed 3 nights for our wedding anniversary, and were pleased by the quiet room, comfortable bed and pillows, convenient lighting. Wonderful spacious bathroom and shower. Peaceful reception area and hallways. The room design and coloring were pleasant and serene. Great parking.
November 15, 2012
Rated 5 out of 5 by ElizabethB "Excellent expeirience!
Our family vacation was a real retreat at this hotel. We will definitely stay here again when we are in this area. Just what we expected in staying at the Westin. The staff was top-notched professionals and the atmosphere was great. The room was perfect!
Thank you so much.
July 24, 2013
Rated 3 out of 5 by weeklytraveler99 Food?
I was disappointed by the shrimp and snow pea dish. The 'jumbo' shrimp were actually medium size shrimp and the stems remained on the snow peas. the rice was greasy and inedible. around 40 for the meal with a tea. the shrimp were small, overcooked and not fresh. very sad.
July 26, 2013
Rated 4 out of 5 by Barb1204 First Time at the Westin Richmond
I thoroughly enjoyed my stay at the Westin Richmond with a few minor exceptions.
I felt the carpet in my room could have been vacuumed a bit better. On 3 of the 4 evenings I returned to my room it appeared someone had been eating nuts or something similar and I found remnants of them on the floor. I didn't use the coffeepot but agree with another reviewer that the coffee pot should be cleaned with vinegar at a minimum of 1x per month. Mine was dusty and it was easier just to walk downstairs and get a cup of coffee.
The other comment I have is that I did not make use of the card indicating I didn't want my sheets changed daily so I expected fresh linens each night. I did not get them and in fact all that was done was the top sheet was pulled up. The bottom sheet was not straighened out nor was it pulled tight and tucked in. It made for a messy uninviting bed. I left a note requesting linen changes and for whatever reason, it was ignored.
If you enjoy martinis have the bartended make you a couple. She is awesome!
August 26, 2012
Rated 3 out of 5 by JOE189 attempting excellence
overall very good hotel, I was in a corner unit near interstate-a little noisy in early morning hours. room nice, bedding very
good, loved the double headed shower.
rooms are nice sized, had wifi.
restaurant pricey but good. hotel personnel
are very service oriented!
November 5, 2013
Rated 5 out of 5 Excellent
This is the first time I stayed in a hotel that made me feel like a queen. Your beds are the most comfortable, your staff is very polite and always trying to accomodate, my room was very clean, the food was delicious...it was really an awesome experience...thank you.
October 15, 2012
Rated 5 out of 5 by PrestigeFame Never disappoints
Whenever I travel to Richmond, I always stay at the Westin. The staff is really nice and makes me feel welcomed. The flavored water is my favorite stop before heading to my room.
I love the heavenly bed and the heavenly shower is fantastic. The shower head is best.
March 3, 2013
Rated 5 out of 5 by Sharon50 Wonderful Hotel Staff
My stay was fantastic. Great room. But what made it stand out for me was the wonderful hotel staff! From check-in, to wait staff, housekeeping, luggage assistance......they were warm and friendly and wanted to anything they could to make my stay a pleasant one!
March 4, 2013
Rated 5 out of 5 by RobertsonFamily Thank you
My family appreciates the wonderful stay we had over the weekend. We travel often and loved the fact that we could bring our precious, furry family member (our 18 month old puppy) with us on the trip. Thank you for accepting pets as part of your clientele!
November 18, 2013
Rated 5 out of 5 by russonfly PET LOVERS REJOICE
We never travel without our pet, a delighful Standard Poodle named Dollie. Visiting Richmond we were thrilled with the NO PET FEE at the Westin. The staff was delighfully kind to our girl and the grounds made breaks and exercise easy as well.
Thank you Westin!
December 29, 2012
Rated 5 out of 5 by Myslady Great Service-beautiful room
I was so pleased with my experience. I contacted Westin directly with a question regarding payment policies before I confirmed my reservation with Priceline. I was given the same rate, confirmation, & a beautiful room which made for a wonderful stay!
August 15, 2013
Rated 5 out of 5 by Vincos Getting it Right in Richmond
OVERALL IMPRESSION: Sleek in the manner of newer Westins which I much prefer over the spartan 90s version.
SPG PLATINUM RECOGNITION: Excellent. Upgrade to a One-Bedroom Suite prior to arrival. Great check-in experience. All special requests satisfied but no in-room Welcome Amenity nor greeting from the Manager.
THE ROOM: Beautiful, elegant and spacious.
LOCATION: Along Broad Street but more a highway property than a downtown one.
EXCEEDED EXPECTATIONS: The Food Services in the small but elegant Executive Lounge were excellent and, as it was a quite inclement night, the Appetizer Hour being rather more than rather less was most appreciated.
DID NOT MEET EXPECTATIONS: I know it is a little bonus and not a standard feature but I always feel very gratified when there is a personalized Welcome Letter from the Manager and an in-room Welcome Amenity so I feel consequently disappointed when it is lacking.
ONE THING TO KNOW: Standard rates run very high but occasionally this property appears at very favorable rates on SPG Hot Escapes - check before you book.
January 21, 2014
Rated 5 out of 5 by Mike Very clean, comfortable hotel
I really enjoyed staying at the Westin. The room is very comfortable and the bathroom is very large and modern. All in all, this is a very modern, clean, comfortable hotel good for business or tourism. I'd definitely recommend visitors staying here.
March 4, 2013
Rated 5 out of 5 by Theresa61 Beautiful accommodations!
My husband booked our stay with the Westin & what a pleasant surprise. The accommodations were extremely welcoming and the staff couldn't of been any nicer. I would recommend that if you are looking for a place to stay this would be a great choice!
September 9, 2013
Rated 5 out of 5 by Nette82 This hotel was awesome.
The staff are nice and very accommodating. I would absolutely stay here again!
April 13, 2014
Rated 5 out of 5 by Heather12 Fantastic hotel...awesome stay
I had a marvelous stay at your hotel. Everyone was friendly, and very helpful. I was impressed by the courteousness of the staff.
My room was clean and comfortable. I would most definitely stay here again, as well as recommend this to my friends.
October 29, 2012
Rated 5 out of 5 by JbAPS1 Excellent Stay!!! October 10-12, 2012
Absolutely wonderful hotel! The staff, the room, the meeting rooms, the business center.....all top notch! Highly recommend the Westin Richmond! The staff even had me place my Touring Motorcycle in a prime spot that was covered. Thanks again. jb
October 15, 2012
Rated 5 out of 5 by Juliet69 A Comfortable Stay!
We are traveling with our aging dog and it was so nice to have an upscale accommodation even if it was for one nite while passing thru Richmond...enjoyed a great meal at Crossings Restaurant. Sooo comfortable to not even leave the premises.
January 28, 2013
Rated 3 out of 5 by esther923 Needs Improvement
-Hotel Mini-Bar had previous guests leftover dinner in it. DISGUSTING.
-Staff forgot my wake up call so overslept and almost missed my meeting.
-Gym facility is nice and good mix of equipment.
-Hotel waiter was very friendly and helpful.
October 22, 2012
Rated 4 out of 5 by Sweetie This hotel consistently meets my needs
This hotel consitently meets my needs. Staff is always warm, cordial and inviting. Attention to every detail is always consistent. I was disappointed that the double shower head had been replaced with a rain shower head and a hand held!
October 7, 2013
Rated 5 out of 5 by LLJR Nice, comfortable hotel
We enjoyed staying at the hotel. The service was excellent, particularly in the restaurant, and our room was very clean. We'd certainly consider staying again if we're in Richmond. It was an easy drive to my meeting in downtown Richmond.
June 25, 2012
Rated 5 out of 5 by Hummingbird13 Great Conference Hotel
My stay was business related. This hotel offers all the services for a great conference, various size meeting rooms, food and beverage, fitness center, clean and comfortable rooms and hallways, parking and convenience to all directions.
March 26, 2013
Rated 5 out of 5 by AbbyDustyMary Where to stay when in Richmond!
We have close family in Richmond, so we visit quite often and were so happy when the Westin opened! It is so nice and the staff are so helpful. The bar doubles as a Starbucks, how fantastic is that? We love it and highly recommend it.
December 26, 2012
Rated 4 out of 5 by hokie1969 Tough to find
I had seen this hotel before but finding the entrance was an issue. Entrance is not off Broad Street. Room was stuffy. Apparently the AC was off since it was January but since it was unseasonably warm, the room was stuffy and muggy.
January 15, 2013
Rated 5 out of 5 by JPinVA Makes me look forward to business travel in Richmond!
Love this hotel - the comfort, the staff, the amenities, the concierge lounge, and the location - it is extremely convenient right off I-64 and close to many restaurants. The hotel restaurant is nice and reasonably priced as well.
August 20, 2012
Rated 5 out of 5 by Lea410 perfect
My stay at the Richmond Westin was perfect. The staff was pleasant and attentive. The food was great. I had no issues with anything. All in all a very pleasant place to stay for my business trip to Richmond.
January 24, 2014
Rated 5 out of 5 by Greg0612 As others say - Great hotel
We spent the weekend at the Westin Richmond and found the service both competent and accommodating and the rooms and public spaces to be very well maintained. Great job!
March 3, 2014