ウェスティン・リッチモンド

  • アメリカ合衆国
  • 23230
  • ヴァージニア州,
  • リッチモンド
  • 6631 West Broad Street
  • マップ

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年齢条件ポリシー

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Rated 4.5 out of 5 by 338 reviewers.
Rated 5 out of 5 by Great Stay! In town on Friday for our anniversary and a Saturday show downtown. We couldn't be more pleased with the overall experience at The Westin Richmond. Before our arrival, I got an email from Michael Eck, the Reservation Coordinator welcoming us in advance, and to see if there was anything we needed for our stay. After a couple more emails, I was assured he would work to accommodate my requests. Many thanks to him and the Westin staff for their efforts! The Crossings Restaurant was our choice for our anniversary dinner, and we were not disappointed. I had the evening's "special" which included a 7oz Filet Mignon that was as good as I've ever enjoyed. Our server, Omar, saw to our every need without overwhelming us with his presence. A final note: as we were preparing to leave the room for checkout, under our door was an anniversary card from the hotel. A nice touch, but what made it better was that it was personally signed with well wishes by many of the staff. WOW! That was very special, and we will never forget how much we enjoyed our brief stay with the great folks at The Westin Richmond. November 11, 2013
Rated 5 out of 5 by A Comfortable Stay! We are traveling with our aging dog and it was so nice to have an upscale accommodation even if it was for one nite while passing thru Richmond...enjoyed a great meal at Crossings Restaurant. Sooo comfortable to not even leave the premises. January 28, 2013
Rated 3 out of 5 by Needs Improvement -Hotel Mini-Bar had previous guests leftover dinner in it. DISGUSTING. -Staff forgot my wake up call so overslept and almost missed my meeting. -Gym facility is nice and good mix of equipment. -Hotel waiter was very friendly and helpful. October 22, 2012
Rated 5 out of 5 by Nice, comfortable hotel We enjoyed staying at the hotel. The service was excellent, particularly in the restaurant, and our room was very clean. We'd certainly consider staying again if we're in Richmond. It was an easy drive to my meeting in downtown Richmond. June 25, 2012
Rated 5 out of 5 by Great Conference Hotel My stay was business related. This hotel offers all the services for a great conference, various size meeting rooms, food and beverage, fitness center, clean and comfortable rooms and hallways, parking and convenience to all directions. March 26, 2013
Rated 5 out of 5 by Where to stay when in Richmond! We have close family in Richmond, so we visit quite often and were so happy when the Westin opened! It is so nice and the staff are so helpful. The bar doubles as a Starbucks, how fantastic is that? We love it and highly recommend it. December 26, 2012
Rated 4 out of 5 by Tough to find I had seen this hotel before but finding the entrance was an issue. Entrance is not off Broad Street. Room was stuffy. Apparently the AC was off since it was January but since it was unseasonably warm, the room was stuffy and muggy. January 15, 2013
Rated 5 out of 5 by Makes me look forward to business travel in Richmond! Love this hotel - the comfort, the staff, the amenities, the concierge lounge, and the location - it is extremely convenient right off I-64 and close to many restaurants. The hotel restaurant is nice and reasonably priced as well. August 20, 2012
Rated 5 out of 5 by Hotel was amazing and staff even more so. I stayed at the Westin for a business conference. Every member of the staff that I interacted with was amazingly courteous and helpful. I travel quite a bit and this is definitely one of the best experiences I have had. September 14, 2013
Rated 5 out of 5 by I really like this hotel. I love staying at the Westin. The beds are always so comfortable. I loved my room. The staff is great. I ordered room service at 2AM, the food was not that good. The soup was cold. I will stay at this hotel over and over again. March 17, 2013
Rated 5 out of 5 by Clean, good food, comfy beds All great except coffee maker it was very dirty and dusty inside the water resevoir. Suggest clean coffee maker at least once a month with vinegar. I ran hot water through it twice and was able to use a cloth to clean inside. August 23, 2012
Rated 5 out of 5 by Impressive Hotel As usual, the Westin delivered a very comfortable and clean room. The Heavenly Bed & bathroom made our one (1) nite stay well worth the stop. December 4, 2013
Rated 5 out of 5 by Richmond, VA Westin As always, the Westin exceeds my expectations. The Staff are gracious and attentive. The General Manager, Andy always remembers my name, makes my stay relaxing and is attentive to details. Always a treat to visit the Westin! September 17, 2012
Rated 4 out of 5 by Great Staff The staff at check-in were very friendly and made me feel welcome. There was no platinum room upgrade available but we were placed on the Club floor. Excellent food in the club lounge and the staff there were very helpful. May 7, 2013
Rated 5 out of 5 by This is one of the BEST hotels in the Richmond, VA area I love this site because it is truly home away from home. The staff has been trained to meet the needs of each of it's customers. It's a clean site and the staff is truly accomodating. November 3, 2013
Rated 4 out of 5 by Recent Stay Great staff, very welcoming and helpful. After a long day of travel we ate dinner in Crossings, the restaurant for the first time. Service and food were very good. We will be back. November 4, 2013
Rated 5 out of 5 by Best Bed I have stayed in many Heavenly Bed properties and this was the best. My room also had a chase lounge which I loved. Even though this hotel had 3 weddings on the night of my stay, it was quiet and never felt crowded. July 18, 2012
Rated 4 out of 5 by This hotel has a very professional staff This was our second time staying in this hotel while traveling to the South. This hotel offers great service and a very professional staff. Amanda, who works the front desk, is super friendly and professional. June 30, 2013
Rated 5 out of 5 by Always my Choice in Richmond!! Jazz Festival with my Girlfriends, what a splendid time we had!!! Love the property, the Staff was THE BEST!!!! location was Great!! I am already booked for 4 nites in December, just to relax!!! cant wait.... November 17, 2012
Rated 4 out of 5 by Platnium Preferred Guests - Paradox I had been granted access to the 6th floor Preferred Guests lounge the previous week as I was to be staying at the hotel for an extended period. When I arrived the following week I spoke with the front desk manager to see if that privilege could be extended again. The manager knew all the rules and denied my request saying the lounge was for platnium guests only as there had been too many complaints from the platnium guests that too many non-Platnium guests were getting access to the lounge and it had become too crowded, too noisy, and food ran out too quickly. I could accept this as preferred guests have to earn their status so there should be a reward. However, when I checked in some minutes later with the associate she asked me if I wanted to upgrade to preferred status on the 6th floor with access to the lounge.....but for $30.00 extra per night. A paradox. Was the manager telling it like it should have been - $30.00 to play...Disappointing because this hotel is the Westin Flagship; the staff are excellent, deliver high levels of cust service and the facility is high end. October 21, 2012
Rated 5 out of 5 by LOVED IT What a fantastic hotel!!! The staff was friendly. The room was clean and relaxing. Wonderful shower, and the gym was amazing. Thanks for having a running map available too. Loved every second of my stay!!! March 15, 2013
Rated 5 out of 5 by Best staff of any SPG property The staff at the Westin Richmond must be commended. They all knew me by name and took the time to assist me with the SPG rewards system. I am eternally grateful, as my dogs, for the outstanding personnel. June 19, 2012
Rated 5 out of 5 by Best Exercise Ever The idea that this hotel rents out shoes and exercise clothing is great. Also, received a new pair of socks to bring home. It certainly made me want to exercise and the pool and hot tub were great too. January 30, 2013
Rated 5 out of 5 by Great hotel, great staff Only stayed for a few hours to get some rest on the way down to Charleston. Was a great experience though. Staff was extremely friendly and service oriented. Made my brief stay a very enjoyable one. February 11, 2013
Rated 5 out of 5 by Super Duper Nice Been in a lot of nice hotels. This was NICE, especially for the price! Great bar and restaurant as well. LOVED the starbucks coffee in the morning! Only thing nicer would have been a refrigerator. October 24, 2012
Rated 5 out of 5 by Great service and amenities Customer service desk was quick and staffed by kind people. Provided free upgrade because room was available. Room comfort was superb. November 18, 2013
Rated 4 out of 5 by Access Cards Got locked out of my room twice due to key card failure, one of the times I was not fully dressed. Was told they have issue with cards, if know issue they should warn guests or replace system August 7, 2013
Rated 5 out of 5 by Great Lodging Experience I have stayed at this location on several occasions--in a group setting, in a conference setting and as a stop-over and have never been disappointed with the room or dining experience. Thank you. April 13, 2013
Rated 5 out of 5 by Hotel is a great location This hotel is right off the highway, and convenient to shopping, restaurants and entertainment. My family enjoyed the stay and will definitely be back! November 5, 2013
Rated 5 out of 5 by Excellent Hotel, Stay at the Westin Richmond This hotel is great. Arrived after lunch and my room was not ready. I had two small kids with me and the hotel clerk Nicole saw I needed a room ASAP. She search until she found a room for me. May 12, 2013
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