Rated 5 out of 5 by AlwaysOnTheRoad Couldn't be better...
The weekend couldn't have been better. Was upgraded to a 1 bedroom premium suite which was absolutely amazing. Staff was attentive and caring, and was on point the entire weekend. The location was great, and allowed for walking into downtown Napa, or quick drives to some of the more remote wineries.
Will definitely be back for another long weekend.
February 19, 2013
Rated 5 out of 5 by Cathe52 The best location in wine country
We love this hotel, great bed, great shower..great space, especially in the 1 bedroom, 2 bath suite! The breakfast menu needs work..and the lobby is too cold and too loud, some soft surfaces please!
September 16, 2013
Rated 5 out of 5 by gt13 Best Hotel on our Cali trip
Staff looked up our fie and sent up complimentary champagne and chocolate strawberries for our anniversary plus a very nice signed card from all staff. Hotel is beautiful, restaurant onsite is one of tops in Napa and our suite was the nicest room during our entire trip across California. I will def stay here during my next visit. highly recommend
August 27, 2012
Rated 4 out of 5 by JanetA Starwood Gold should be treated like Gold.,
Beautiful facility with great helpful staff. If you book with points you are confined to the least desirable rooms. I thought it was an all suite hotel and found myself in a normal room. I had used more starpoints that at other hotels and was expecting a minisuite.
August 27, 2013
Rated 2 out of 5 by nrseman66 Poor Customer Service
To begin with the positive....the valet staff were amazing!
Beyond that, the wait staff were terrible. Gratuity is automatically included in all food/drink purchases and it showed--service was slow and the staff did not seem to care. The desk staff were also rude. I wasquite surprised at how poor the service was at this supposed four star hotel.
August 13, 2012
Rated 5 out of 5 by Joe1354 Wonderful Stay
I stayed here with my girlfriend. The hotel couldn't have been better. I knew it would be nice, but exceeded my expectations. Perfect location (walking distance to the Oxford market). Room was well appointed - grounds beautiful. Staff was extra friendly / accommodating. My only regret was that I only stayed here 1 night. Can't wait to get back.
July 5, 2012
Rated 3 out of 5 by CROC Good Hotel needs some client focus
God Hotel, nice staff, but one disappointing experience, ordered wine off the room service list, when it arrived the price was almost 50% more than the Menu list. When I questioned this they said prices have risen and they have not changed the price list.
Very poor and would not adjusted even though they where in the wrong...
June 16, 2013
Rated 2 out of 5 by Stephanie517 Needs Improvent
Our room was a lot smaller than expected, I thought a mini kitchen was available for all their guest rooms however I did not have one in my room. The wi-fi was extremely slow, it was faster for me to access my emails through my 3G cell photo data plan. My bathroom was not properly clean, I had previous hair from past guests on the floor.
January 29, 2013
Rated 5 out of 5 by SMike Great Experience
This was the 2nd time my wife and I have stayed at this resort and we will stay there again when we return to Napa. It is a first class experience from the moment you arrive, to the daily greetings, customer service, food, pool and location.
A great place to lay your head in Napa makes every day that much nicer!
July 7, 2013
Rated 5 out of 5 by VickiSue Enjoyed our Stay!
We had a wonderful stay at this Westin...9 ladies staying in two 2-bedroom suites. All of the beds were very comfortable including the fold-out bed. From the hotel, we had an easy walk to several excellent restaurants and boutiques. Staff was very friendly and helpful. I would definitely stay here again on another trip to Napa.
May 26, 2013
Rated 3 out of 5 by Randy66 Not a Resort
For the SPG points used I was dissatified with the accomodations. My room was like any other Westin Hotel room not a "Time share type condo"; not even a refrigerator in the room, needed to use the Hotel staff refrigerator to store my Insulin. Very loud music below my room in a meeting room until 11:00 P.M. Wait staff were very good.
February 28, 2013
Rated 5 out of 5 by sartremas Beautiful Hotel
We had a wonderful stay at the Westin Verasa Napa. The bar staff was wonderful and went out of their way to serve us in the lounge area while watching the NCAA men's championship. Our room was lovely with a stunning view of the river and surrounding eucalyptus trees. One of the nicest Westin's we've had the pleasure of staying at.
April 12, 2013
Rated 5 out of 5 by MXglobe Consistantly good and great
The front desk Dustin and concierge ate extremely helpful and knowledgable about the hotel as well as napa valley. Bellman service is attentively and very helpful. Not much comments about the bar service, we had some small trouble to get seated - but sp much to choose in the area.
The location and hardware of the hotel is superb.
January 24, 2013
Rated 5 out of 5 by Jrey NYC TO NAPA
Enjoyed a few days with my Boo@ Westin/Napa! Fabulous. Staff was excellent. Facilities are beautiful. Loved hanging by the pool, chilling in a cabana, partaking of a cool drink. Wish I could have stayed longer. Downtown Napa in walking distance. Model Bakery down the block and Napa Wine Train across the Street - great location.
June 21, 2012
Rated 5 out of 5 by colleen0502 Fabulous Stay
We had a wonderful experience, from the moment we walked thru the door until we left the staff couldn't do enough for us, and when they found out it was our 30th anniversary, they gave us a better room, brought champagne to our dinner table and sent a bottle to our room with a card signed from all staff!! Excellent
June 10, 2013
Rated 4 out of 5 by klou1222 Good Hotel But Wi-Fi Did Not Work!
Hotel was very nice, however, neither laptop nor ipad would connect in room. After talking with "tech dept" to attempt to get issue resolved, we just gave up. Also chairs in room are very narrow for adults and not comfortable. Would suggest replacing at least one chair with something more comfortable.
July 6, 2013
Rated 3 out of 5 by hopkin housekeeping and lost and found
i was attending a wedding sat night, july 21 at 6 pm. my wife and i were out of the room till 2. the room had yet to be cleaned. we requested it be done by four and it wasn't. morning after we checked out, i called about jeans that were left in room. i was told i woulkd be called back and wasn't. i know i left jeans in room.
July 27, 2012
Rated 3 out of 5 by golfnmagic Nice Hotel but some issues
The hotel is beautiful. Rooms are nice. Service at restaurand is terrible. The internet is virtually non existent in the rooms. I had to go to lobby or hallway to use it. Lastly, i was appalled when I had a charge for upgrade. It is supposed to be automatic. Never was I charged before as a gold 4 star elite.
June 16, 2013
Rated 2 out of 5 by NAPAvisit Busy & Noisy
Upon arrival and check-in I was informed that we would be on the quiet section of the hotel. Instead we had screaming and running kids & teens all around us particularly on the unit upstairs. This went on from the early morning hours to the late evening.
Needless to say we were disappointed.
July 17, 2013
Rated 4 out of 5 by Loreto Great place
Love the place but noticed when I got home that my trunk key hatch was damaged. It looks like someone either jammed the key into it when they put my luggages in the car. They ended up putting my luggages in the back seat. But was not informed of the damage. Aside from that everything was great but have to get it fix.
April 15, 2013
Rated 4 out of 5 by nsol Service
When I have checked in, I was asked which paper I would like to have it delivered to the room, during my 6 days stay, none was delivered. Not a big deal, you had papers in the lobby. Empty plates sat in front of the room for over 24 hours. When I checked out they were still there from the day before.
June 26, 2013
Rated 5 out of 5 by Cheri23 Great hotel in Napa!
We loved staying here, and everyone was so friendly and upbeat.We were attending an event at Cliff Lede Winery. Fabulous,a must taste experience.. The room was great, super clean..Make sure you go to the Oxbow Market just around the corner.We ate at Casa and had incredible tacos. Loved the antique store inside as well.
November 20, 2012
Rated 5 out of 5 by Lucky1 Excellent location
This hotel is all one would be asking for in Napa. Easy access, surrounded by good eating places and free shuttle services to downtown Napa.The staff are very attentive and friendly. Would definitely stay in this hotel next time I'm in Napa.
Cons: mandatory $20 amenity fee despite of not using any amenities.
February 3, 2013
Rated 2 out of 5 by Nosleep77 Very Nosiy
There is NO sound insulation between the rooms in this hotel. You can hear everything going on in the rooms on either side of the room you are staying in. Bring ear plugs if you want to sleep in this hotel. One day wer returned to our room at 4 PM and housekeeping had not yet serviced our room.
June 10, 2013
Rated 4 out of 5 by Beebamom Service spotty
Check in was great, room was fine, restaurant, !a Toque was spectacular, breakfast and check out were abysmal. We were totally surprised by surly service at breakfast and bad food. We called the bell captain to pick up our luggage and after almost a half an hour ended up carrying it to reception ourselves.
June 25, 2012
Rated 5 out of 5 by Spgs13 WVN
Excellent timeshare facility
I really have no complaints but I do have a few remarks: if it's a 2 bedroom then you should stock the room for as many people could occupy that room
Cleaning staff should run an inventory check after preparing the room. Ours was missing quite a few things
June 24, 2013
Rated 3 out of 5 by smdolgos Convenient, but uncomfortable
This hotel has an excellent location to the things that bring most people to Napa Valley. Many great dinning options are within walking distance. Unfortunately, the bed in the room we had is well past its prime. It reminded us of a twenty year old bed that person slept in the exact same spot every night.
June 10, 2012
Rated 3 out of 5 by iluvmiwf Don't expect your SPG level to matter!
It was my birthday and we were originally booked at the St. Regis in San Francisco, but decided on a more relaxing environment, so we changed our reservation to the Westin Verasa. I'm a Platinum SPG member and have stayed in numerous Starwood Hotels throughout North America and abroad.
Sadly, upon checking in to the Westin Verasa hotel, I felt like I wasn't an SPG member at all, let alone, a Platinum. As a Platinum, I've not stayed at any Starwood properties where I didn't receive, at least, an upgraded room or late check. As a matter of fact, all have offered it without me even asking. When I asked the Front Desk, what type of room they were putting me in, she said "a "Traditional" room". I stated that that was a first and that I've always received upgrades at other hotels. She assured me there were NO ROOMS AVAILABLE to upgrade me into, so I took my key and headed to my "traditional room". Once in my room, I decided to contact "Service Express" to see if, in fact, there wasn't an upgrade. This person was significantly more acknowledging of my Platinum status and very kindly offered to upgrade my wife and I to a one bedroom suite. The next day when we tried to get a late check out we were told that they could only extend it until 1pm.
Granted, I understand that these are probably more common than I've experienced, but since no other SPG properties had treated me this way - I wholly expected my experience to be indicative of what I've come to expect as a Platinum member - it wasn't!
November 14, 2011
Rated 4 out of 5 by Kells9 Great room and location!
Still waiting for my updated bill---checked out 3 days ago. Called about dirty dishes outside our room (not ours) for 2 days. They even delivered to our room and passed it up. Several errors to our room service food order yet the restaurant dining was great! Front desk personnel were very helpful!
September 15, 2012
Rated 4 out of 5 by meatman excellent hotel except one problem
we had a beaurtiful 2 room suite with a kitchen. we had some of Kara's cupcakes from Oxbow left on the counter overnight and in the morning the cupcakes were covered with ants. After informing the hotel of the problem they did a cleaing but the next day there were still ants in the kitchen area.
January 8, 2013