Rated 5 out of 5 by JCSTL Hotel is beautiful and staff is amazing
Front desk staff was very kind...upgraded our room since it we were on our way to Tahoe to get married. It was just one of those things where they didn't have to do it...we didn't expect it...but it made it very memorable! The valet guys even offered to give us pointers on what to see and where all the good local spots were. We are now hooked on Starwood!
Jeff + Courney
March 30, 2013
Rated 5 out of 5 by Worldtraveler48 Great Stay!
Hotel was perfect for a relaxing weekend.
July 25, 2014
Rated 3 out of 5 by jillbean62 Upgrades
Staff is very welcoming- Lobby and pool area are very comfortable- be careful when you are offered an upgrade. We had a deluxe room booked with a high floor. Our upgrade was in part of the hotel that appeared to be an annex of the hotel for handicap access on the first floor and little privacy if you wanted the curtains open. It did not make you feel like you were part of the hotel.
September 13, 2013
Rated 5 out of 5 by kam35rdm Great stay from start to check-out!!!
We selected Napa and this hotel as our first stop of our two week trip to Napa/Sonoma to celebrate our 35th Wedding Anniversary. From our arrival at the front doors, to the time we checked out, the entire staff was wonderful. David one of the valet was super great with providing wonderful suggestions and tips on things to do, restaruants and place to pick up some groceries. As we were there for a week we asked for a room with a refrigator and the very next day we received a room upgrade with a kitchenette. All the staff were super great from the valets that were fast, courteous to housekeeping that provided everything needed during our stay. The hotel was well kept, modern and updated. The rooms were clean, and the furniture and decor were pristine. We enjoyed the wine and hors d'ouerves served by local wineries. Dinner we had one night at the on-site hotel was very good and the wait staff we terrific.
April 25, 2012
Rated 3 out of 5 by Nicco Resort Fee
I think that the resort fee is excessive and not in line with SPG standards.
It is disappointing that you don't give the chance to opt out: i was traveling on business and basically only slept at the hotel at night without using the gym, the pool, wifi... and you still charged me for these services... it doesn't seem a fair treatment for SPG members.
May 8, 2014
Rated 5 out of 5 by Nesp This hotel has very friendly staff
My nephew Derwin and his wife Tanya gave us a gift certificate for a one night stay for our 50th wedding anniversary. When we checked in, the front desk clerk told us our room was upgraded. Lo and behold, they gave us a suite complete with kitchenette and a cold bottle of champagne was waiting for us! The view from our room was calming and the beddings were very clean and soothing!
December 18, 2012
Rated 4 out of 5 by Rolllsk22 Westin Napa
Hotel is good. The restaurant is good not great as advertised. Also, small portions, expensive and a mandatory 18% gratuity added for all restaurant and bar services. Don't like that choice being made for me. The Oxbow market is a short walk down the street. We will go there for breakfast, lunch or dinner next time. Great choices to eat there and save the forced 18% service charge.
February 18, 2013
Rated 5 out of 5 by Suzi12 Great location
Great location to the new revitalized Downtown Napa Waterfront. Within walking distance to shopping and excellent restuarants. We had the 2B/2B corner suite and it was great for 2 couples sharing the unit. If afforded privacy yet had common areas for enjoying a glass of wine and conversation. Also, the deck overlooking the river was a real plus. Very tranquil and wonderful setting.
February 19, 2013
Rated 4 out of 5 by Bigmommafunk We will stay here again
The hotel and staff are wonderful. Just one complaint, the sheets are itchy. The bed is cozy and the very comfortable, the sheets are crisp but not soft. My husband and I both were slightly uncomfortable all night. Had we stayed more than the one night we would have made the housekeeping staff aware of this. Otherwise, wonderful hotel and we will stay again next trip to Napa.
February 3, 2014
Rated 4 out of 5 by Robert350 Lovely property, bad dates..
I was looking for a weekend getaway from another long term stay property in Nor Cal. The Westin is a lovely property in the historic part of old Napa. The location is a great starting point for those looking for a more corporate retreat rather than the "Inn" or "B and B" type of lodging in the valley. I used points for my stay and unfortunately, as the property was over-sold was given a room that was entirely way too small for me. I decided to stay at another property as it was just not comfortable. Overall I think this property has VERY large rooms, so do not base your decisions solely on my experience. Generally as a Platinum member I am spoiled and receive a nice upgraded room even when using points. In any case, what should be commended here is the AWESOME staff..to the valets, the front desk, and the management team. Everyone is service oriented and they authentically want to go out of their way for you.
July 13, 2012
Rated 3 out of 5 by WineLover Needs some Improvements
Beautiful hotel located in a great spot in downtown Napa. A few short comings dampened our complete enjoyment. On our first day we ate the 'Express' Lunch at the Bank Cafe. Service was anything but Express. Later in the week trying to grab and pay for self service coffee at the Bank Cafe also was anything but Express. Trying to find someone to pay was a challenge and the way it was laid out is simply very difficult. Overall food was good at Bank just not Express as advertised and we all found the staff there missing on service. Only other negative comment is the size of the fitness room given the size of the hotel - it is tiny and every morning was packed. Front desk was also a bit slow on check-in. Only one person working the desk and also working the conceirge desk meant a long check-in. Downstairs needs to improve their customer service and if the fitness center was bigger this would be an outstanding hotel.
December 7, 2011
Rated 4 out of 5 by manofliberty Location is great. Valet is a nightmare.
Stay clear of the valet, every time we did we waited well over 20 minutes to retrieve our vehicle even when it wasn't that busy. Then the valet boys are waiting for a tip. I learned to park across the street for free a 10 second walk and had my car much easier than the valet made it.
The location of the hotel in napa is great and the room was nice. Would stay here again.
December 29, 2013
Rated 2 out of 5 by EastCoast Very disappointing
I have stayed at Westin properties throughout the world and this was one of the most disappointing hotels that I can remember. The hotel and staff failed to get many things right in terms of responsiveness to service requests, room preparation, platinum member recognition, etc. While the hotel was decent, it certainly did not meet expectations. Avoid the hotel if possible.
November 30, 2011
Rated 5 out of 5 by NapaAshleigh I though tI knew... I had no idea!
My brother Justin works at the property and secured a room for my wedding night. The Staff expecially Spencer, Sean, and Jennifer were amazing. The room was perfect and apparently i even snored the bed was so comfortable.
July 2, 2014
Rated 4 out of 5 by bkwats Why no mention of "shower only"?
We were very disappointed when we got to our room and found it only had a shower with no bathtub. This would not happen if our reservation confirmation had shown that. Our confirmation shows "heavenly bed and bath" which led us to believe there would be a tub. We feel very strongly that you should have the words "shower only" on every confirmation for your standard rooms.
July 4, 2012
Rated 4 out of 5 by RobbinH How do you get a nicer room?
This is the second time we have stayed at the hotel, both times on a sold out weekend. Even though we made reservations months in advance, both stays were in tiny rooms. As a gold member, I am often upgraded to a nicer room and this was not possible either time. The hotel is gorgeous and the staff very nice but we were in very small rooms, how do you avoid this next time?
June 13, 2012
Rated 5 out of 5 by Manju Beautiful
Wonderful experience! La Toque was amazing. Andrew with the bell desk is the best. After bringing our luggage to the room he went and filled our ice bucket. Gloria at the spa is wonderful and her facials are great. The only bad part of the stay was the service at the bar was slow non attentive and left a little to be desired. Other then the bar experience it was perfect.
October 12, 2012
Rated 3 out of 5 by LenL Poor front desk service
Arrived at the hotel at 1 AM. No one greeted us to valet the car so had to self park the car on the street. Upon check-in the front desk did not mention the car valet service , nor the wi fi in the room. Used the gym the next morning and it was awful. Very small with too many guests on top of each other in the gym. Upon check out I asked why I was charged an amenity fee of $20 per room (had two rooms). Front desk said it was for free valet parking, free wi fi in the room and for the gym facility. I informed the front desk that valet service was not available when we checked in, no one told us about the wi fi or the $20 amenity fee. After providing feedback about the small gym the front desk explained it is a temporary facility while the hotel is renovating the main gym. In conclusion I was charged $40 for amenities I did not use or for a gym that was awful for the size of the hotel and the many guests using the gym.
December 23, 2013
Rated 5 out of 5 by CHCH1121 Very nice Westin property
A great getaway spot while in Wine Country.
July 22, 2014
Rated 5 out of 5 by GG58 Room Srevice C-
Love everything about this hotel. but last stay we ordered two room service specials chicken salad sandwich. Food arrived, got call from front desk chef changed menu to fish poor boy-not even close. We were offered another meal but had waited 45 minutes already. Someone should have called from resturant when they new order was wrong or offered to remove from bill
March 3, 2014
Rated 5 out of 5 by Jim900 Great Napa Location
We enjoyed a wonderful stay at the Westin Verasa Napa . The location is excellent to wine taste along the Silverado trail or Highway 29. The service was wonderful and the light meal we had in the cafe was very good- much better than typical hotel food .
June 23, 2014
Rated 2 out of 5 by RosalindB Disappointing for the price
When you spend the kind of money we did for a hotel room in Napa, you expect more than an average room with no balcony. Tiny pool and equally small workout area. For what we received, I would have expected to pay half of what I did. Did not get upgraded even though there were rooms available. Won't stay here again.
May 27, 2014
Rated 2 out of 5 housekeeping leaves MUCH to be desired
the location was ok, room was nice, food was good...but housekeeping was terrible. spent three days and had our room cleaned only once....even though we made multiple calls asking for assistance. eventually had to roam the halls looking for a cart to get towels.
Not what we expected when we embarked on a family christmas with our son who just returned form the army.
January 19, 2012
Rated 5 out of 5 by Edge7258 Fabulous Vacation Experience
New. Beautiful. Laid out very nice. Great location for Napa Valley, staff could not provide a comp shuttle to dinner so they called a cab and paid for it along with tip to driver - we didn't have to do anything but enjoy ourselves. P.S. if you enjoy a day in Napa or Sonoma, take advantage of the comp shuttle for dinner - you could avoid a meeting with CHIPs in town!!
May 3, 2013
Rated 5 out of 5 by tvettel Absolutely perfect property.
The Westin Verasa was a wonderful surprise for our couples trip to wine country. The facilities are first class and the staf has obviously been well-trained. As a guest, I felt the staff "left us alone" at all the right times and "attended to our needs" right on schedule. I love the happy hour, the massages, the fitness room, the fire pit and the pool area. Bravo!
April 22, 2013
Rated 4 out of 5 by MSPpete 1 Night at Westin Napa
I have stayed at this hotel once before and that stay was marred by inconsistent staff service.
Room was one bedroom/two bath with kitchen.
This time the staff was helpful and efficient. My only two notes are:
1. Wait at front desk was 10+ minutes to check in.
2. Shower was moldy and needed new calking in MBR bath. I mentioned this at checkout and it was noted.
October 22, 2011
Rated 2 out of 5 by QJoe Avoid if there's a wedding...
I spent almost 400 dollars for one Saturday night in this hotel, (almost impossible to get a night with points). Bottom line: I would not recommend staying here if there is a wedding or event happening.
No Platinum upgrade. Odd room with a half kitchen opening onto a courtyard, where, a disco and DJ played until 11pm, despite being told that the music would be over at 10pm. Then the associated rowdiness of the crowd and cleanup crew.
This was the message sent to me upon departure:
"We hope your visit left you feeling well rested, well nourished and well cared for. We look forward to seeing you again the next time you're in Napa."
Unfortunately it didn't and they won't. Front desk personnel didn't seem to really care when this was mentioned, (by me and other guests checking out at the same time).
Highlight of the trip was the very helpful bellman/valet David who could not have done more to help us out.
Won't be back.
October 21, 2012
Rated 5 out of 5 by Mouse Napa and NASCAR
The Westin in Napa is one of our favorite resorts. This year again we did Napa wine tasting, golf and NASCAR. It is a great location for all these events and within walking distance to town. The two bedroom suites are large and very comfortable for two couples to share. They do need to put larger coffee pots for four people to share. A wonderful time yet again.
June 30, 2013
Rated 5 out of 5 by Hemlock Great Location
Gracious accommodations in a cultured environment. Easy to get to some of the country's finest wineries.
July 14, 2014
Rated 3 out of 5 by Yeow Just ok
The room was smaller than the regular Westin rooms I have stayed in. The heavenly bed was still top notched. There was no tub, just a shower in the bathroom, which is unusual for a 5 star property.
We were not advised of the resort fee and what amenities the fee covered when we checked in. It was nice that they took it off when I mentioned it at check out.
November 30, 2011