The Westin Book Cadillac Detroit

  • 1114 Washington Boulevard
  • Detroit,
  • Michigan
  • 48226
  • États-Unis
  • Carte

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Les clients doivent être âgés d’au moins 21 ans et présenter une pièce d’identité pour réserver une chambre.

Rated 4.1 out of 5 by 513 reviewers.
Rated 3 out of 5 by Poor valet service We left the hotel on Sun. morning and after we left we returned because we had forgotten something. We pulled up to approx. 4-5 valet people talking to each other in front on the hotel. With not another car in sight they were arguing over who would park the car!! I sat in the car while my husband went in and had homeless people hovering around me and other hotel patrons. I feel a hotel employee should watch and move these people along! November 11, 2013
Rated 5 out of 5 by Always meet my expectations. I've always said when traveling that I don't want to stay in a hotel that is not at least as comfortable as my own home. I am a Starwood owner set my expectations high. I went to the Detroit Car Show this past week and found the accommodations at the hotel to be excellent and enjoyed a delightful meal at the restaurant in the hotel. I recommend the Westin Hotel chain highly and based on past experience will use Westin for all future trips. January 24, 2013
Rated 5 out of 5 by Five star hotel in Detroit It is so awesome to know that there is a five star quality hotel in Detroit! If this hotel where in another city like New York or chicago, the room that we have stayed in would have been an easy $400.00 per night. Everything was great and my husband even ordered their mattress pad while we were at the hotel. He wanted to buy the heavenly bed but since our mattresses at home were all like this one then we just had to get the mattress pad! September 29, 2013
Rated 4 out of 5 by VERY NICE HOTEL.... ugly view This is our first time at the hotel....the people were very friendly, the room is very nice, the bed and linens very comfortable.....BUT the view from our room 818....was a large bank of air conditioners.......just ugly !..........I was excited to be staying down town for the night.....and all I can say is that was the one disappointing part. Gorgeous wedding....gorgeous ball room ...excellent food..VERY FUN PLACE...ugly view.......... April 22, 2013
Rated 5 out of 5 by Only one problem Wonderful and convenient. The restaurants had excellent cuisine . One major major MAJOR problem. The hotel put us right next to the elevators, so ALL night we heard them going up and down, I thought it was an earthquake at first my husband can normally sleep through anything, it kept him up. It was a horrible nights sleep, maybe slept three hours total. We plan to stay again in May, but will have to ask to NOT be next to the elevators! March 4, 2013
Rated 5 out of 5 by Excellent Hotel This hotel was not what I expected to find in Detroit. The restaurants were excellent. Our server at Roast was like having our own personal sommelier. The fitness center is about the best I have experienced in a hotel when traveling. The staff at the hotel were friendly and immediately addressed all of my needs. Everything about this hotel was excellent with one exception - their Best Rate Guarantee. I booked our room from the hotel website and they would not honor their guarantee because I submitted my claim 22 mins past the cutoff time. The difference was $36/day. I felt the hotel should have honored the reduced rate considering what I paid per day and I followed all terms of their best rate guarantee. This hotel caters to the business crowd. The wi-fi is not free in the rooms. I wish the hotel would reconsider this. Overall this is an excellent hotel. November 7, 2013
Rated 4 out of 5 by Great Hotel Bar, Disappointing Spa Another great WBC visit. The bartender at the Motor Bar (Dave?) was very accomodating and outgoing...But, I had to call Spa19 four times to set up a mani/pedi; no one answered phones for several hours during the day. I arrived and waited 25 mins...and left. No one provided a status update or apology. At $90 for the "express" service, I expect more. This is not up to Westin standards: cheap furniture, scuffed floors, dirty sofas, loud. September 18, 2012
Rated 4 out of 5 by weekend in detroit excellent hotel, staff and location great. April 14, 2014
Rated 4 out of 5 by Surprised Ws very surprised that I had unknowingly been given the Green housekeeping choice, which I have no problem, but I would assume that is the towels and face cloths, nit that they do not come in and empty the garbage cans and make the bed, very surprising. Second, the Roast bar was very busy, but it is surprising that it took almost an hour to try and get someone to fix the drink that was mixed incorrectly, they did make it up to me... March 5, 2013
Rated 4 out of 5 by Westin Book Cadillac Overall a good stay. The check-in went very smoothly and the staff was very helpful and welcoming upon arrival. Where it fell apart a bit was when it came to the staff. My room was not made up on Saturday evening, which was annoying and, upon departure, I called down to have my car brought up from the valet station and, after waiting the 15 minutes I was told it would take to retrieve it, the keys were still at the valet stand. October 1, 2013
Rated 4 out of 5 by Not up to Westin standards 3-nite stay beginning on 6/22. I arrived around 4 pm and had to wait until 6 pm for my room to be ready. I had an event to get ready for, and was quite inconvenienced. The next day, I was working in my room all day, and let guest services know I was going out for an hour and requested my room be cleaned; it was, but not very well - bathroom hardly cleaned, etc. Hotel itself is quite nice, great bar area, good restaurant, etc. July 2, 2013
Rated 5 out of 5 by Hit a Home Run! You will thank the day you chose this hotel. Although we did not make use of all the services of the hotel, what we did make use of was top of the line. Our room, the restaurant, and the staff were terrific. Everyone was genuine and everyone was happy we were there. The hotel is conveniently located to events in Detroit. We give it our highest recommendation. It's a credit to a city that is struggling to return to prominence. September 5, 2012
Rated 2 out of 5 by Okay it have been better The hotel staff placed my room next to an employee entry door. The staff slam the door all throughout the night and I kept getting woke up by talking employees and the door slamming. When I told the front they seem to already know the door slams loudly…. So why haven’t they fixed it!!! March 18, 2014
Rated 4 out of 5 by Overall - Excellent I stayed in a smaller room this time. I did not find it as luxurous as the larger rooms. The bed and pillows WERE NOT heavenly. Also the heater really sufficated us. We could not open the windows even a little because they were sealed. We really need access to fresh air. This option is necessary so please Westin can you fix this? Restaurants as always are excellent. Staff and pet friendly is fabulous!!! We love this hotel. November 26, 2012
Rated 5 out of 5 by Always stay here We always stay here when we are in Detroit for the Cobo Hall dog show in March. The rooms are spacious, comfortable and clean. Dogs are welcome and there is a shuttle to take us back and forth to Cobo Hall. Very convenient. The staff is polite and helpful. I did not notice the people at the door to help this year as there have been in past years and we did have to call for washcloths and cups but we did get them promptly. March 5, 2013
Rated 5 out of 5 by PERSONNEL I highly recommend the BOOK Cadillac for her amazing staff, room appointments, restaurants, and SPA !! Spa is located on first floor hidden behind escalator, just before the workout room and pool. Spa staff are professional and work efficiently and professionally to provide massage, facials, manicure and pedicure for all guests - male and female alike. I highly recommend BOOK for a weekend getaway or business respite. October 28, 2013
Rated 1 out of 5 by Terrible experience Got bitten by bugs or mosquitoes all over. Room didn't provide a bath robe until I asked for it. Room service includes delivery fee and gratuity but the delivery people still pestered me for tips, explaining how their disbursement structure worked. No club room access to spg gold members despite the fact that other spg hotels routinely give me access Rude service staff when I wanted to order room service from outside December 2, 2012
Rated 4 out of 5 by Beautiful hotel, inconsiderate guests Wonderful hotel near baseball stadium. Enjoyed everything except the other guests partying, slamming doors and making noise in hallways. Called down to send someone up which they did and it calmed down for a bit. Staff was great in check in/out and mentioned if you called down twice the guest would be escorted out. I wish night staff would have mentioned this. Not a very restful night. I would return for another visit . August 20, 2013
Rated 4 out of 5 by Good, but very bad elevator service. You have a beautiful hotel and good staff. You have avery serious problem wih your elevator service! We waited at least 3 times or more for 15 minutes or more to be able to board an elevator that was not full. We finally resorted, as we learned did most, to take the elevator up, just so we could get a space when it headed down. One was out of service the entire weekend.The fact that they are small and slow did not help. July 25, 2012
Rated 4 out of 5 by Very Nice Hotel This property is definitely worth the points used on the free room. It's certainly a beautiful place in a fairly abandoned part of town. There just isn't any life to the area. I didn't think the resaurants had a good variety of food. I agree with a lot of reviews that stated not feeling overly welcome when you checked in. Room Service and everytime we called down to the service desk was met with fantastic service!!! October 4, 2012
Rated 4 out of 5 by Great Staycation Location Great downtown Detroit location. I stayed Friday (6/8) night after BravoBravo at the Detroit Opera house. My room was in excellent condition, I even enjoyed a hot tub bath which you can rarely experience at home let alone in a hotel. My bed was super comfy and the window treatments helped keep the blaring morning sun out of my eyes. Once you figure out the elevator card key function, then you on your way to paradise. June 13, 2012
Rated 1 out of 5 by Bad Experience I've had poor experiences at this hotel before, but I reluctantly decided to give it another try. This time they billed me twice for my 1 night stay. Now that was bad enough, but the hours I spent trying to resolve the issue, getting shoveled around from one voicemail box to the next, was even worse. It just seems to be a poorly run hotel, without the quality service you would expect at a nice hotel of this caliber. July 9, 2012
Rated 3 out of 5 by Poor survive upon arrival and checkout We arrived on a cold windy afternoon to about 6-8 employees standing in front of the hotel. Not one person offered to help with luggage or approached our car.We struggled with our luggage in the lobby until we complained and an employee finally helped us out. The registration people were not friendly ,professional or welcoming ! We had the same poor service at checkout. Staff in restaurant and bar were great. November 11, 2013
Rated 5 out of 5 by Gorgeous Wedding! From the moment we arrived, the valet was very courteous! My fiance and I had our wedding here and stayed for two nights. The renovation of the original Crystal Ballroom, Italian Garden & The Venetian Ballroom are exquisite! The rooms are very comfortable and the view of Detroit and the river are wonderful! All staff members I encountered were professional and accommodating. It's very modern with classic charm! May 19, 2012
Rated 5 out of 5 by Outstanding!! from the front door greeting to the car service to the airport, every single staff member was stellar. Food, service, friendliness...incredible! Pool was clean, cool, and great for lap swimming. Fitness center had everything needed to work out (I actually lost 3 lbs during my conference!). Loved the "pack light, stay fit" option. Highly recommend this hotel for its service, location, professionalism, and food. July 1, 2013
Rated 4 out of 5 by Always a great stay at the Book My wife and I spent the weekend at the Book after our wedding and stayed in an executive suite. The room, as always was very nice, clean and spacious and the shower was spectacular! I had to arrive very early on Friday morning due to the wedding activities and the front desk staff and management were very accomodating with my luggage and check-in. Would definitely recommend the Book to anyone staying downtown. August 30, 2012
Rated 4 out of 5 by No Housekeeping Service Although I usually choose the eco friendly option when I stay in a hotel, I didn't even get the option this time. My room did not have the card to leave on the bed, or even a DO NOT DISTURB sign to hang on the door. My room was not serviced in the 3 days/2 nights I stayed. And while I can certainly make my own bed and use a towel more than once, I REALLY missed the coffee--I do need that replenished daily!!!! May 6, 2013
Rated 3 out of 5 by areas need help Unsatisfactory valet and bell services. When we arrived no one even asked if we needed attention. Four uniformed bell servers were talking at the front and made no attempt to assist guests. During our three day stay with a rental car, long waits and disorganized drop off and pick up of cars occurred each and every time we needed our car. We even called down to have car brought around and it did not even help. May 21, 2013
Rated 2 out of 5 by Hotel is lovely BUT service is in much need of improvement unable to get car with valet in a timely fashion caused us to be late to our son rehearsal dinner, breakfast next am hour and 20 mins with small children to get the food. day of wedding car arrived with what looked like milk all over it no one knew what happen. and another 25 min wait and we called 20 mins ahead. check out double charged room upgrade on bill... need i say more.... but the hotel is lovely.... August 19, 2013
Rated 5 out of 5 by Beautiful Hotel This hotel is one of the best I have ever stayed at. Walking into the room was great, it smelled so fresh and clean. The room itself was gorgeous as was the view of the water and the bridge. We ate dinner at the bar and it was delicious. We had a large party (12 of us) and our waitress was prompt and didn't get overwhelmed with all of our orders. I really enjoyed my stay and will definitely stay here again. August 12, 2012
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