Rated 4 out of 5 by noguns the shopping mall hotel
Odd location in the middle of a shopping mall with a view of the parking lot, about 10 miles north of downtown. The hotel is pretty new with all the usual amenities, but fairly boring. No complaints about the room. I would only stay there if I have to.
December 16, 2012
Rated 5 out of 5 by Teresa1641 Great Customer Service
During our weekend stay, every staff member we encountered delivered flawless customer service. What a refreshing experience. The Westin Domain staff and management are to be commended. So many other establishments no longer bother to make the effort.
January 24, 2012
Rated 5 out of 5 by John987654321 This hotel was awesome!
Very clean, nice staff, and good fitness facility.
June 16, 2014
Rated 5 out of 5 by Neena Exceptional
We stay at many Starwood Hotels each year and this one exceeded our expectation from check-in to check-out. The Restaurant facilities and menu were great and the staff throughout the hotel couldn't do enough. It was truly an exceptional 3 day stay.
May 31, 2012
Rated 5 out of 5 by Parkie Love this hotel!
From the moment you walk in, everything and everyone at the Westin Domain is exceptional.
Location is great, employees are friendly and helpful. Lobby is beautiful and a great place to relax. Rooms are comfortable.
Thank you for another great stay.
January 7, 2013
Rated 3 out of 5 by Jessica123 Nice hotel but will not stay again
I think the hotel staff was nice and courteous and the rooms were clean, however, I will never be staying here again. I was in town for a business conference and this hotel charged for Wifi. In this day and age, I find this completely unacceptable.
October 8, 2012
Rated 5 out of 5 by Lazer Great atmosphere for doing business
Wonderful front desk staff.....check in with Gabrellia was very professional and quick.
She treated me like a VIP , as I am a gold SPG.
Check out with Hannah was also a very positive experience......she is the right person in the right position.
February 7, 2013
Rated 5 out of 5 by 40thbirthdaycelebration 40th Birthday Celebration
Overall experience was excellent!
June 17, 2014
Rated 5 out of 5 by Belasco Relaxation made simple
After a horrible few weeks my husband and I needed a night away from it all. The last time we'd opted to take a night off we'd been terribly disappointed by the staff and bed/cheap-Ikea-matress at Aloft in the Domain, so this time we thought we'd try the Westin in the Domain. That kept us just as close to home (in case the kids set fire to the house or something), shopping, and restaurants as before, but gave us a completely different experience. The staff were courteous and an Austinite level of friendly. The room was wonderfully comfortable, so much so we arranged for a late check out time and spent our morning lounging and sipping coffee without a care in the world. The location of the Westin is wonderful, the service was spot on, and the accommodations were simply lovely.
I do have to say that charging for WiFi is nearly as silly as charging $4 for a bottle of water! Thankfully, both of those things were free during out visit...otherwise I would've created my own mobile hotspot and lived with tap water.
Regardless, we'll be back soon!
September 4, 2012
Rated 5 out of 5 by Beaucoupdetravel Fabulous staff!
We stayed on a weekend and experienced some of the most attentive and friendly customer service the we've ever had! My husband and I both travel extensively and we both we incredibly impressed with the staff at the Austin Westin.
March 5, 2014
Rated 2 out of 5 by glass29 Room was not serviced
I left the room at 7:30 am and returned at 9:30 pm. My room had not been serviced, my breakfast tray was still in the room. I never put out the Do not disturb sign. I did not sign up for the Go Green program.
April 11, 2014
Rated 5 out of 5 by Duke1 The plushest beds ever
A sense of richness surrounds you as soon as you walk into the Westin. The executive room was spacious, simple but laid out with modern and tasteful furniture. The king side bed was so plush that all I did was sleep in all day. No regrets.
August 24, 2013
Rated 5 out of 5 by Barry66 Wonderful staff!
We were staying for the Austin 1020 and were truly impressed by the incredibly nice comfortable setting, but also by the truly first class service. Everybody was friendly, courteous and efficient. We will definitely be staying there again.
April 16, 2013
Rated 5 out of 5 by DrK2014 Westin Domain Austin
NIce hotel, excellent service, next door to top-end shopping center, and out of the downtown crowding.
June 2, 2014
Rated 5 out of 5 by Reprah Great Place at the Domain
Right across the street from the great restaurants and shops of the Domain, the beautifully decorated Westin with an attentive and helpful staff is the perfect place to stay. The inviting lobby bar is great place to hang out. Pet friendly.
April 22, 2013
Rated 4 out of 5 by jkc459 Room service
We love the Westin but we ordered room service for breakfast and the food was very sub-par ( Ham was cold and tasted like cardboard) the toast was cold and soggy. We will not order room service again at the Westin.
March 26, 2014
Rated 5 out of 5 by FONZIE16 We loved this this Hotel
Our stay was very relaxing and excelled our expectations for spending our 32nd Wedding Anniversary. The service was outstanding and the Staff was very efficient and very courteous. Thank you for meeting our expectations above and beyond.
November 23, 2012
Rated 3 out of 5 by fred89 wi fi and breakfast
The wifi in the hotel was terrible, and i was told by an employee that apple products have trouble w the hotel system. i am sure i don't need to point out that at least a third of biz guest prob use apple products.
March 17, 2014
Rated 5 out of 5 by tdfd373 Great Room
Room was excellent. Service was great. A little difficult to get to with traffic.
June 5, 2014
Rated 5 out of 5 by sciencelady wonderful stay
Westin Domain, as always, is a wonderful place to stay when we go to Austin to see our son. Everyone on staff, from the men out front to the ladies who keep everything spotless are very cheerful and always have a smile on their face
June 3, 2013
Rated 5 out of 5 by sg5858 Issues during this stay
At check-in, they would not clarify that the room charges were to go to TMF. I had to ask 3 different times and never received confirmation.
Rooms without bathtubs
Restaurant staff took extra care addressing my wife's food allergies
January 28, 2013
Rated 5 out of 5 by rwebb great place to relax
peaceful place with friendly staff!
June 12, 2014
Rated 5 out of 5 by Eventsonthego EVENTSon the go
I now have a new favorite Westin. This hidden gem has the best staff, the best service, the best vibe and the best food I have ever had at ANY Starwood property. The location was perfect for us and I would come back in a minute.
April 20, 2013
Rated 5 out of 5 by 4TexasGirl Fabulous Service
This is a lovely hotel with nice amenities, but it is the staff that set it apart. It is obvious that management puts an emphasis on the staff being friendly and going the extra mile for their guests. I really enjoyed my stay.
February 1, 2013
Rated 1 out of 5 by Kangaroo No heating and no hot water
The staff was not friendly when I checked in and even though it was after midnight it took them a while to assign me a room. The heating did not work in the room and there was not hot water the next morning to shower.
January 11, 2014
Rated 5 out of 5 by 4412 Great place
This is a great place with overall excellent service. Our last visit, the valet service was subpar, in that there was not a valet or doorman available on more than one occasion. I ended up parking my own car on twice.
October 18, 2012
Rated 5 out of 5 by CaptainJ This hotel has the friendliest staff I've ever encountered
Everything about the Westin Hotel at the Domain was great. I absolutely loved my stay here. The staff was so friendly, helpful, and accommodating. The hotel itself is beautiful. Thanks for a great stay, I'll be back!
June 29, 2013
Rated 3 out of 5 by 4Brian NIce, but....
The room and facilities were great, however, my room was never cleaned during my stay. For some reason (and no, I didn't have a "do not distrurb" sign on my door, never came to my room during my stay.
March 3, 2014
Rated 5 out of 5 by wirebender100 Austin trip
The Weston at The Domain is really nice, clean, great staff and very comfortable beds. Can't beat the location if you like to shop.
May 11, 2014
Rated 5 out of 5 by Romanator Good for business stay
I always enjoy going to this hotel whenever I need to stop by my work's headquarters. The staff is pleasant and the rooms are clean. The gym may need some work, however, as the yoga pads were somewhat worn down.
February 6, 2013