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Rated 3.9 out of 5 by 598 reviewers.
Rated 4 out of 5 by Good Location, Nice hotel Checked in late and was upgraded to a corner suite, which was a pleasant surprise. Room was nice and clean and quiet, bed was comfortable, however, housekeeping did not replenish coffee cups or drinking glasses for 2 days, finally had to put a call into housekeeping. Restaurant was very expensive $33 for 2 glasses of wine!! Breakfast for 2 $50 (0atmeal, toast and coffee). We found the deli next door served breakfast for a whole lot less and the food was always fresh. Overall, we had a pleasant stay and would recommend this hotel. August 22, 2013
Rated 5 out of 5 by Breathtaking facility This was my first time staying at the Westin Grand Central, and I could not be more pleased with my stay. Not only was the staff responsive and kind, but they were very helpful when we needed additional towels or when our keys were demagnitized. The facilities were clean and had a beautiful view of the city no matter which direction you were facing. Only a few blocks away from Grand Central Station and Times Square, this is the perfect location for travelers. May 28, 2014
Rated 5 out of 5 by Exceeding Expectations There are not enough good things I can say about my stay at this hotel. I was planning a special weekend and every staff member involved went above and beyond to help make my stay the best as possible! Thank you SO much!!! I will be returning shortly for another stay and I will be looking forward to it!! June 29, 2014
Rated 5 out of 5 by Honest and responsive staff On 5/26 we checked out in a hurry and forgot to pick our camera. We didn't realise it until we reached home. Later that evening called up the reception. To our surprise the hotel staff was able to find it within an hour and respond back immediately. We thank the hotel staff for their speedy response and honesty without which we would have lost our cherished memories. As for the stay, we had a great time with a good night sleep in their most comfortable bed. May 28, 2014
Rated 2 out of 5 by Comfortable room, disappointing service I booked two rooms for my family and friends. I gave the front desk the name of the other party checking into the other room. Somehow, we were checked in incorrectly and were given keys to the same room while the other room was not checked in. I was woken up at 2:30am by a phone call saying that I had to come down to reswipe my credit card for the other room, which I had already given at check in. When I went back to my room, my key did not work so I had to come down again. The only compensation my party an I received were $20 off the minibar for each room. The front desk agent that checked us out, was somewhat sympathetic. As a starwood family member, I take pride in offering excellent service. I was very disappointed with the level of service I received. January 31, 2013
Rated 3 out of 5 by Needs improvement Air conditioning does not work well. Rooms are not very quiet. July 10, 2014
Rated 5 out of 5 by Thon Hotel has great features Very good. The best place for hat you want on Manhatten. July 10, 2014
Rated 4 out of 5 by NY trip over priced but very nice July 11, 2014
Rated 5 out of 5 by Great staff Very nice and clean; the staff are friendly and welcoming July 10, 2014
Rated 5 out of 5 by Overall good experience Pretty large sized single rooms with mini living room set. Close to transportation and bars/restaurants. July 8, 2014
Rated 5 out of 5 by Great Hotel Great location This hotel is amazing. The staff is fantastic, helpful and caring. We arrived early and they had a room ready so we got to check in instead of them holding our luggage like we thought we were going to have to do. They catered to us above and beyond. I have stayed in many hotels in NY and the street noise usually keeps you from sleeping well. Not at the Westin, I might have heard 1 or 2 cabs honking all night, I slept like a baby. I highly recommend this hotel and will always stay here when I am in NY from now on...... June 11, 2013
Rated 3 out of 5 by It's ok. Expected more I usually stay further south when visiting NYC but thought I would try the Westin after their renovations. Was disappointed to find hairs in the bed and shower. The breakfast menu on the desk was a poorly xerox copy. Any lower tier hotel has a better menu presentation. As for the room itself, I had to request for a new room after the first night. The original room was on the 40th floor and you could hear the constant humming/droning noise of the elevator shafts ALL night. The gym was large and had plenty of machines. February 3, 2013
Rated 1 out of 5 by Adeem Fenster Terrible service. 4 idle staff but no one offered to helps with bags or even opened the lobby door! July 7, 2014
Rated 2 out of 5 by Not up to par in my Westin Expectations Wifi in room 3210 didn't work at all, kept disconnecting after every few minutes. Refrigerator was filled with items that needed to be paid for, would rather have an empty fridge to put my own snacks in. Check-in line for platinum members was used for all guests. Didn't have the option to "Make a Green Choice" like I usually have staying at other SPG hotels. Didn't have a club lounge for Platinum members. Room is decent size for being a New York hotel. Heavenly bed is comfortable as always. April 15, 2014
Rated 5 out of 5 by Great Location. Great Staff. Hotel is right in the heart of mid-town with easy access to Times Square, GC Station, and 5th Avenue shopping. Front Desk and concierge couldn't have been friendlier nor more helpful. Interior makeover of the hotel was really well done. They offered up a late check-out before I even asked! We'll be back. June 24, 2014
Rated 4 out of 5 by Wesin has customer sensitive staff Westin Grand Central has courteous and customer sensitive staff. Please convey my thanks to all members of Westin Grand Central team. July 5, 2014
Rated 5 out of 5 by Good location Near Grand Central so centrally located July 8, 2014
Rated 4 out of 5 by Good overall 2nd stay in the past year with another one coming up in mid-July. GCT proximity a huge + if you are arriving by train. Room itself was average. Bathroom had a bit of mold evident and there were items left by previous guests under the bed- makes me wonder how thoroughly the rooms are cleaned.. Aside from that no issues and the late Sunday checkout is a real advantage. June 13, 2014
Rated 3 out of 5 by Bad Check-in Experience I needed a room to stay for the night and was going to redeem my points to stay at the hotel and the front desk reception said that the hotel was fully booked out. But I checked on the SPG app and it showed that there were still rooms available to book for the night. After finally going back and forth for over half an hour she said they had a room available. And the room that she gave me, the bathroom looked really old for a newly renovated hotel. Worst customer service experience ever for a hotel check-in. November 16, 2012
Rated 4 out of 5 by This hotal has great features it is fine and good location. Don´t have good food. July 6, 2014
Rated 5 out of 5 by Great folks at the front desk and in the bar/restaurant I was more then impressed by the folks at the front desk,and the team in the bar restaurant. On top of all that I was "guest of the day" Thank You! July 2, 2014
Rated 3 out of 5 by Certain staff good, certain staff below par I arrived 1 day late. I pre-paid for my stay. I phoned the hotel and spoke to Tim. I explained my flight details and Tim said he would notify accounting to credit my credit card and it was for the night's stay. When I arrived on Sunday I had no luggage with me. I needed to buy a suit etc. thanks to Lillian for pointing me in the right direction. She also offered me free Internet. The bellboy the day I checked out needs an attitude fix. When I left my luggage in the hold room he gave me a tag and wrote something I could not read. I tried to understand what was written and he exclaimed in a derisory way that I should give the tag to a bell boy to reclaim my luggage. I looked at him, thanked him for his help, and wished him a good day. He didn't respond. He needs some attitude training. January 29, 2013
Rated 5 out of 5 by My great hotel experience Westin has always been my choice hotel for family and friends ,especially those visiting fr abroad...as it has always met my expectations : warm and comfortable Accommodations friendly, helpful and patient staff ( on this particular stay- especial mention to the female manager and the 2 ladies at the reception and check out desk) Wonderful location and easy access to eateries, shopping ,transportation and sites Thank you for our memorable visit again May 8, 2014
Rated 3 out of 5 by Promt Customer Care The staff was very pleasant, attentive, and eager to help even though it was past midnight when I checked in. I discovered I had no ironing board to touch up my shirts and pants. The front desk had one sent up within 15 minutes. I prefer to have a king size bed, however, there were no kings available. Initially I was not offered any compensation. However, staff member Lisset was able to quickly rectify this situation. Thank you Lisset. The rest of my stay was quite pleasant and met my expectations. February 15, 2013
Rated 5 out of 5 by Great first visit experience First visit to New York City and stay at the Westin. Everyone was very helpful and friendly. Room was very clean and comfortable - slept great. Traffic noise was loud during the weekdays - quieted down by early evening. Very quiet over the weekend. June 24, 2014
Rated 4 out of 5 by Great choice at East side. We spent our July 4th at NYC, both my sister's family and my family chose this hotel because of the great location, clean and comfortable linen, bed and pillows. Front desk was helpful and nice. Close to most of the tourism points. Walking distance to Empire State, Grand Central, Library, 5th avenue, Broadway and East river. Convenient access to subway, bus and taxi. Just next to the hotel you can have a great breakfast at Pax Wholesome Foods. It is actually very quite for a hotel at such location. August 2, 2013
Rated 3 out of 5 by Grand Central Stay This was our first time to the GC Westin. Nice property, they did a good job with renovations. Rooms were nicely appointed and clean. Elevators are rather slow, they need to work on that issue. Also service needs improvement. For example the check-in process was very "transactional" (eg. credit card and license please) vs. welcoming and invite. This will be especially noticeable for SPG members who have lots of experiences to compare too. Also, be aware that there is no club lounge at this property. November 26, 2012
Rated 4 out of 5 by Great NYC Experience I have stayed at this Westin several times, for business and pleasure. The staff is terrific - friendly, smiling and helpful. Food and drinks at bar/restaurant were quite good. Great location. My only negative comments are that we could fairly easily hear noise from the street (42nd St) in our 7th floor room during the night. And, lines for check-in are frequently long (hotel seems to have a lot of groups staying here), and when, having arrived around 9am, I went to check my bag for the day after checking in (and waiting 10-15 minutes), there was a large group doing the same. There was only one bellman handling it, and although a manager was present, no one did anything to better organize getting the luggage from the group handled while also serving the several "single" guests. Could have been handled better. April 9, 2014
Rated 4 out of 5 by Great location Close to everything and easy access to transportation. I did ask 3 staff for directions during my stay and all 3 were honest enough to admit that they did not know! June 29, 2014
Rated 4 out of 5 by Nice property The room was large for New York standards, that was nice. The tub was slow draining so needed to be unclogged. Tried to print a boarding pass in the business center but the printer wasn't working. The concierge was nice to print it for me though. I forgot my hairbrush & I called down to see if the hotel offered any complimentary, they did not. There wasn't one in stock to purchase either, that may have been helpful. I requested a 4pm check out due to a late flight but that couldn't be accommodated. January 31, 2013
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