Rated 5 out of 5 by PlatinumJames The Good & The Bad
This hotel is an amazing building with a great location. First, the good:
The rooms here are huge, the food is very good in both room service and at the restaurant in the lobby and the Irish Pub. The club lounge was not open (weekend stay) so I cannot comment on that, but they did give me a voucher for breakfast in the restaurant.
They have great amenities here with the gym and a nice heated pool. Pool is too small to do laps in it, however, but it was nice.
I am a platinum member and wrote to them via email prior to my visit to request an upgrade to a corner room. I was staying on points so you never know how generous they will be. I received a response from the hotel shortly afterwards (which is actually rare, most don't ever bother to respond and some don't even read the email) which I was impressed by. The letter told me that they had upgraded me all the way up to one of their top suites!
My suite was huge and spectacular with a great view and included a powder room, a bar area, a foyer, an eight seat dining room combined with a huge living room with multiple seating arrangements, artwork and accent furnishings and an attached bedroom (lock off style) which was just a typical room for the hotel, nice and large.
I hate to write anything bad about a hotel that gave me such great service, great upgrades but this is more for the OWNER (ARE YOU READING THIS?).
You have milked the design of this hotel for far too long. The building was an eighties creation and it looks like it was remodeled in the early nineties and only had light fluffs since then. Everything is clean and in working order but upon closer inspection you see very dated interiors, furnishings and architectural failings. Little things like brass molding in the elevators falling away from the wood, too many layers of paint over the decades, materials in need of replacement.
I want you to know that this hotel, properly redone, could be one of the top Starwood properties in Dallas. You can't just do a fluff anymore, it is time to gut and remodel and start fresh.
Other than the exceptionally dated state of the hotel, which again is maintained very well, the only other complaint was that the internet was very slow even when I signed up for the upgraded faster service. I couldn't do anything on my computer with video, chat, or email even.
Despite the negatives, the staff here keeps it a worth while choice and the pricing is very good and in keeping with current state of the interiors.
I had an enjoyable stay, will stay again, and recommend it for anyone who doesn't mind a well run, well kept dated hotel.
December 2, 2013
Rated 5 out of 5 by Dino Great Stay
This hotel was in a prime location for my needs. The staff was fantastic. I will stay here again!
December 4, 2013
Rated 3 out of 5 by Lenora88 Was Expecting More
I was expecting a lot more because of the name and price. There are definitely some opportunities at this hotel. Better room service needed. I had to call several times before someone picked up the phone. A co-worker was looking forward to using the hotels jacuzzi, and was disappointed to find out the hotel did not have one. The hotel offered limited Shuttle service. Also another Co-worker did not have ice on her floor for her entire stay. I would only recommend this hotel if someone had a meeting(s) at the adjacent office bulding.
November 25, 2013
Rated 3 out of 5 by ScottT Not what you'd expect
The common areas seemed to be recently updated. The rooms, however, look like they haven't been updated in at least 20 years. The bathroom mirrors were very old and losing the reflection in places. In the shower, you could see on the very old tile where they had a previous shower curtain rod still etched in. There is actually a clothesline IN the shower. Now, the shower head had been updated.
There was a phone next to the toilet.
The room wouldn't really cool down very well. There was no fridge/mini bar.
Booking was supposed to have parking included, but it didn't, so that was an additional charge.
Just really not what I'd think a Westin would be. There was nothing particularly bad about the stay, but nothing that would make me go back, either. The old girl has definitely seen her better days. On the bright side, there is an In-N-Out Burger across the highway.
November 19, 2013
Rated 5 out of 5 by cabbott Great location
We stayed here while visiting the Dallas Aquarium and Dallas Zoo. They are located approximately 15 minutes away. It was a nice clean hotel. My daughter and I used the workout facilities and they were clean and well maintained. We would definitely come back again.
November 20, 2013
Rated 3 out of 5 by JJmama Little Mistake
After registering Green choice, I request cleaning room for several times but only happen after four days.
I don't want to blame them, but it was not a good experience.
November 18, 2013
Rated 2 out of 5 by DRF62 This hotel was a disappointment.
This was a 2-star hotel with a 4-star price tag. We were misled about the shuttle (we were told it ran 24-7 within five miles of the hotel- that wasn't true- it only ran twice a day to a mall). The hotel has two restaurants, one is way over-priced for the quality of food you get and the other (a pub, sports bar) never opened. Guy at the desk says it only opens about twice a year. It obviously would be a cheaper option so the hotel is kind of gigging you by keeping it closed. Décor was rough (wood chipped, carpets dirty) and light fixtures in our bathroom were falling out of the ceiling.
November 10, 2013
Rated 4 out of 5 by Jimmy48 Great Hotel Except For Wi-Fi
Attended a conference at the hotel and the meeting rooms, food and conference services were first rate. The room was very nice as well. The only issue, and it was an irritant, was the slow wireless connection. Streaming video was out of the question. I also did not like having to make an additional payment for the substandard service.
November 11, 2013