Rated 2 out of 5 by Bob1977 Conference
Beautiful property. If better managed, it would truly warrant 5 stars. Staff was indifferent and not very helpful. Not called to tell room was ready, not offered any directions, even though obviously attending conference, taken to wrong room twice, emphatially told no late checkout and put in limo when asked for cab.
October 8, 2012
Rated 4 out of 5 by jeffreyb internet
your wi fi did not work on my devices nor the other room I had in use, your IT department tried send it was me not them. And not true I could go anywhere else in the valley and get service , this was disturbing because I was in and out on specific business and I needed to go else where to process information
October 17, 2013
Rated 4 out of 5 by Heritage103 A fine resort hotel
I am disappointed with the room housekeeping. the staff did not thoroughly stock daily provisions in the room. In recognition of attempts to be green and conserve water I still felt that water pressure in the shower was inadequate to rinse shampoo from my hair. I also felt that the shuttle service was unreliable.
May 2, 2013
Rated 4 out of 5 by JodyC50 Spring break vacation
Spring break was lovely at the Westin Mission Hills. We did have a few glitches with our meals, housekeeping and food service by the pool. It was very crowded at the pools and hard to find a chair if you weren't out there by 10 am. I would definitely come back as the resort itself is a lovely property.
April 7, 2013
Rated 5 out of 5 by Terri55 Exceptional service
I have stayed at many hotels and have never had better service from all the staff members. We were traveling with my father who has mobility issues and the staff made sure we were able to transport dad anywhere he wanted to go. Thank you for making our stay very enjoyable.
Terri, the Dalles,Oregon
February 11, 2013
Rated 5 out of 5 by kh1202 Oasis in the middle of the Desert!
We took the family here for a weekend getaway and it was a great best decision! Between the free game room and the pool the kids were having a blast. So nice too that even though it is kid friendly, it has a great calming environment where adults can have fun too. I would go back again and again.
March 19, 2013
Rated 4 out of 5 by shananan The suite was very comfortable
My husband and I brought our dog with us on our weekend getaway. We wanted to stay in the villas since we are Starwood owners but they do not allow pets. The only complaint I have is that were was no microwave in the suite, only a small frigerator. Great staff, lovely grounds, and comfy beds!
May 10, 2012
Rated 4 out of 5 by mbluecpa Good property and amenities
Check-in/-out: After a bit of a wait, check-in was reasonably quick and the agent explained SPG Platinum amenities clearly. One pretty significant service glitch here: while I was aware of the resort fee from prior experience and my confirmation, the agent made no mention of it, and did not appear on my final folio. I received a post-stay bill for it, however. SPG Platinum receives a modest discount.
The property and grounds are quite spread out, which give it a less-crowded feel. There are wide jogging/walking paths throughout the property and the adjoining resort, though do watch out for the golf carts on those. Due to the configuration of the buildings, self-parking near many rooms is very limited; we usually had a 5 or so minute walk from parking to our room when returning in the evenings. We didn't find that a problem, but some may.
We ate at the restaurant only for breakfast, which was a good buffet offering. Service staffing seemed somewhat lean at breakfast, particularly when the restaurant was full on the weekend: we waited a few minutes to be greeted, plates to be cleared, etc.
Standard rooms are of a good size, with our king room also having a full-sized sofa and large coffee table/ottoman; the bathroom is large as well. The desk was quite large, and had ample electrical outlets nearby. The room also had a mini-fridge (empty, in addition to the requisite mini-bar). All rooms appear to have patios or balconies with table and chairs: most have walls between rooms or are staggered to afford privacy. Views vary by room category; I noticed several patios did face the parking lots or were walled-in, which I guess were the "limited view" rooms. Wifi in the room was suitable for our basic usage.
Other amenities: a game room on site with air hockey, foosball, some arcade-style games; tennis center (we had a very good lesson with the tennis pro); and "market" with a coffee bar. Pools were fairly crowded, but we never had difficulty getting chairs or an umbrella.
April 5, 2014
Rated 1 out of 5 by SPGTraveler2013 It's just not what it use to be
This was a great property, I have stayed here before and had a great experience, maybe it was because I was a SPF gold and stayed in a suite, but this time not gold and no suite and what a different experience. The lounge is different, only open after 5:00 ok. The restaurant is interesting, the staff provides a fine floor show while bored, food is hit and miss, dined twice, grilled is a loose term. The room was not as clean as it should have been so I finished what should have been done with the cart left in the hall all day. Sorry for the black towel. The a/c was jimmied, I now know why, they should just fix it. The shuttle stops for the person 3 ft in front and asks her if she needs a lift, looks at me and says nothing and then drives on. Hilarious. But wait, I wanted to spend more money to stay here for another night so I check the website and then go to the front desk. They quote me a higher rate than their website. I guess like all girls, I liked to be kissed first before I am lied to, right?!
December 13, 2012
Rated 5 out of 5 by metaverse Spring break treat!
Took my family for a quick spring break trip to Palm Springs and stayed at the resort.
The settings were fantasitic, and the room was awesome. The whole family enjoyed the pool, and the Concierge was able to assist me with some business needs. Would love to stay again for a longer time.
September 25, 2012
Rated 5 out of 5 by Gina Heavenly Stay
Fron the beginning despite arriving lose to midnight, the associates were welcoming and warm after a very long journey. It was refreshing. Food and beverage options were great with each dish better than the next. The oops were crisp, Len and heavenly! All staff was smiling n helpful.
February 17, 2013
Rated 5 out of 5 by MO33 Beautiful Resort
Very hot summer weekend so most of it was spent by the pool. There are 3 pools and we used 2 of them - both have a bar and food. The resort was beautiful at night. The weather was just cool enough. Enjoyed a glass of wine outside then a long walk along the golf course.
August 29, 2012
Rated 4 out of 5 by vic5466 The property is beautiful
But is understaffed. Pool area could of been cleaner. Lacking kids activities. Seemed like kids club was closed during the week. The arcade and gaming room was great. Would love for the hotel to add more activities for kids. That would make our visits more frequent.
June 21, 2013
Rated 5 out of 5 by Marg Very comfortable resort
The grounds and facilities are extremely appealing. The rooms are spacious, well-appointed and maintained. We enjoy the golf practise and teaching facilities as well as the on-site golf course. Staff were all courteous and went out of their way to be helpful.
April 6, 2013
Rated 2 out of 5 by Wendy1965 Very Disappointed
I used SPG reward points for this room and was very disappointed. The common areas were ok but the room was rundown. We didn't shower because the bathroom was black and discolored. Not from dirt but it was scratched and wore. Very disappointing experience.
July 17, 2013
Rated 5 out of 5 by RoseyPosey Holiday Festive
we didn't spend a lot of time at the hotel as we were with friends and did a lot of things in Palm Deset off the hotel property in celebraion of the holidays. Didn't get to pool or spa.
Everything we did experiene at rhe hotels was wornderful. Thank you
January 2, 2013
Rated 5 out of 5 by pjsparkles Mrs.
The room was great. We enjoyed the peace and quiet very much. Glad that there was a pool just for adults. The food we had at the little cafe was a little pricey but I'm happy to say the service and the food was good. The fish tacos were the best!
September 4, 2012
Rated 4 out of 5 by Jordan71 customer service
front desk manager excellent alexandra could not get us an upgrade to suite on a timely basis, mini bar a joke erroneous charges almost every day although we never used it, housekeeping mediocre and service express rarely answered phone quickly
August 4, 2013
Rated 5 out of 5 by TrishJ Great For Families
We have stayed at both Palm Dessert villas and found Mission Hills to be the best choice for families. Easy proximity to the pools, hotel amenities right next door, and plenty of green space where the kids could run around.
November 6, 2013
Rated 5 out of 5 by Rick5 Great stay!
This place was great! The the service was outstanding and the resort was amazing! The only negative thing I have to say is that our room was next to a busy road and it was very loud at night even with the windows closed.
February 5, 2013
Rated 5 out of 5 by Missrv64 Hotel goes beyond 5 star to accommodate guest!
Appreciate the friendliness, will revisit. First time visitor to Rancho Mirage, of many choices to pick. This experience was perfect proud to say I will return, happy to say I will recommend Westin for anyone to stay:)
October 21, 2012
Rated 4 out of 5 by KyMustang SHRM Conference Stay
Beautiful hotel, spacious rooms and exceptional staff. There was a minor confusion upon check-up but quickly remedied and the customer service was fabulous. It was my first visit to Palm Springs and it was enjoyable.
October 8, 2012
Rated 5 out of 5 by Whitemax Recent Stay
We have stayed here several times and love this beautiful property. Thanks to the staff, this stay was our best. They went out of their way to insure our every request was met. We look forward to returning soon.
October 3, 2012
Rated 5 out of 5 by Diamondboy27 Great Resort With Great Golf
Rooms were spacious and very nice, had a balcony and was able to walk right out to the water feature outside my room. Golf was great, the best i have ever seen that course look!
December 10, 2013
Rated 5 out of 5 by GeorgiaAnn Oustanding Hotel
The Westin Mission Hills Resort is Outstanding!! The rooms are very large and easy access to the pool and restaurant. The staff was awesome. If there was a 5 star plus rating, they would certainly get it!
January 23, 2013
Rated 3 out of 5 by Bigtimetraveler NIce pool, and fun features, service could improve
Nice place to relax. Good location, nice pool and workout facility. Some bldgs are quite a ways out there. The food and beverage service can use some help. Bldgs are a little outdated, but great beds.
August 15, 2012
Rated 4 out of 5 by JFK45 Very enjoyable
We were here on vacation for two nights in August . It was a wonderful stay. The kids arcade was a real hit, Loved the pools too. Hope to be back one day soon. Thanks Westin for a great stay.
September 29, 2013
Rated 2 out of 5 by AVJF NOt updated
Not relaxing. No attendant at Adult pool, way too many gold cars moving around, slow to no service at Valet, Main pool way too much going on and too small for size of resport, resort dated
August 16, 2012
Rated 5 out of 5 by Austrian1 Great Staff!
All the employees were extremely friendly and accommodating. The resort is beautiful and I would certainly recommend this hotel to anybody who is looking for a great resort getaway.
April 28, 2013
Rated 3 out of 5 by BOSSSANDIEGO BUILDING QUALITY
UPSTAIRS STEP NOISE -- HORRIBLE
I COULD NOT SLEEP AT NIGHT AT ALL.
THEY WERE NOT SLEEP UNTIL 3AM.
EVERY STEP THEY MADE WAS MAKING STRANGE SOUND OF FLOOR.
December 26, 2012