Rated 5 out of 5 by andy8750 Amazing Hotel Service...
This hotel has prime LOCATION in town .
Everything in there walking distance.
Excellent Service Everywhere at Hotel.
I really recommend this property.
December 12, 2012
Rated 4 out of 5 by Josefin78 Nice location
Me and my brother goes om an anual trip to Berlin and this year we choose to stay att the Westin Grand Berlin. It has a great location whith everything close by and easy acces to the U-bahn.
Tha staff was nice and as a bonus we got to check in early om the day of arravial, great when you-r abit tired from traveling.
We didn't have time the go to the spa this time so we'll have to go back for that!
December 12, 2012
Rated 4 out of 5 by Womblesbleed Great Location
Great location, just inside the old East Berlin. Easy walking distance to the Brandenburg Gate & other sights, 2 tube stops within minutes. Friendly staff with excellent English. Delightfully grand staircase & chandelier. Nice comfortable room with great bed, although room a little small for a supieror. Decent pool & hot tub but sauna was extra( (Eur 8 pp), no steam room or other facilities.
Cloud Wi-Fi was good & free, I had no problems surfing & downloading The Times.
December 8, 2012
Rated 5 out of 5 by MM14 Comfort and Location
This hotel is exactly what you expect from a Westin Grand, it is comfortable, very nicely decorated and has a friendly staff. The hotel has a great location about 6 blocks from Checkpoint Charlie and located right at the Ubahn for access around the city.
We really enjoyed the Christmas Markets and the hotel is located just a few block walk from the best of the markets. I will return to this hotel if I am ever back in Berlin.
December 7, 2012
Rated 5 out of 5 by JandH One flaw in this gem
A wonderful property with first rate staff in a great location. However, the internet service provider was recently changed to "the cloud", which should probably be more aptly named "the clods". Virtually useless wifi - slower than dial up, requiring constant re-logging in, useless telephone support. The management is very aware of the problems and trying to get the clods to fix it. The IT manager came to check for himself the connection speed in the room (0.30 Mbps down and 0.18 up!!!). He was talking to their "help" desk. My German is not great but "useless" and "incompetent" seemed to be recurring words. Hopefully it will get sorted soon.
December 5, 2012
Rated 4 out of 5 by mim50 Really enjoy staying here when in Berlin
Relaxed feeling and great rooms with smart design reflecting the Berlin trendy spirit.
December 4, 2012
Rated 4 out of 5 by Aviz0 This is a classy hotel
The hotel met almost all of my expectations. It has classy, nice and clean facilities. The only downside is the lack of an Executive Lounge
December 4, 2012
Rated 2 out of 5 by PatrickGr Still in the cold war ----
Hotel needs major service overhaul. While the rooms are reasonably priced, their service was less than stellar. if you are going to be downtown and just need a place to sleep this hotel is perfect for you, however, if you need help from the service staff, be sure they double check dinner/event reservations as there were issues.Also, they dont seem to return emails or phone calls.
December 3, 2012
Rated 4 out of 5 by Moumoute16 Enjoyable hotel
Hotel is ideally located in the center. Amenities are average but the staff is very professional and attentive.
November 21, 2012
Rated 5 out of 5 by hangingchad Great Location Excellent Property
I stayed here for 5 nights in June 2012. Booked cash + points - very good deal and was upgraded to a very nice suite on the top floor of the hotel. Location was excellent (this was my first time in Berlin). Would definitely recommend this hotel to anyone staying in Berlin.
November 21, 2012
Rated 5 out of 5 by AlmaStar Fantastic All Around
Amazing hotel. Very nicely located and equipped.
November 11, 2012
Rated 3 out of 5 by ggg666 Very bad room
The room 205 was small, unconvinient, penorious and n ot clean. I do not know what kind of room get a non SPG paying 50% less than me. The service in the lobby extremly slow.
November 11, 2012
Rated 5 out of 5 by meeting2012 Great Service, Great Location, Great Team
Thank you all very much for a succesfull business event. Planning and on-site event was excellent, staff super friendly and efficient, catering excellent and fantastic location. We will definetely recommend your hotel.
November 6, 2012
Rated 2 out of 5 by Intergest No Good treatment for a Platinum Number
I travel a lot around the world each year and my first choice for my stay is a Starwood Property.and always i am satisfacted,except this time.
I didn't like the treatment i received and generaly the service.
November 4, 2012
Rated 5 out of 5 by TimThiv Top Hotel in Berlin
Great Hotel with nice rooms, professional & welcoming staff.
November 2, 2012
Rated 4 out of 5 by ConditionOne Central location for tourists
The Westin has a great location in Berlin for a tourist. It’s near a subway station, and within walking distance of many attractions such as the Museum Island and right next to many stores such as Galeries Lafayette. When I arrived in the morning via a 20 Euro cab ride from TXL, I was told that my room wasn’t available yet, but I would be called as soon as it was ready. I never received a phone call. When I returned to the hotel 6 hours later, I was upgraded to a junior suite as a Platinum member.
My junior suite was large (as large as some other one bedroom suites I’ve been in) and clean, with standard Westin amenities. My room had two singles that you can push together to make a King, but you there are two duvets on each single. So essentially you’re still stuck with two beds. The bathtub shower half one of those half-enclosed glass enclosures, which means water gets all over the place while you’re showering. A bottle of free water was supplied in my room.
The breakfast buffet was substantial, and had pretty much anything you needed. Will definitely be returning to this property soon!
November 1, 2012
Rated 4 out of 5 by Albert37 October 2012 Stay
Nice hotel and good location. The staff did not have our room ready upon our late arrival which was irritating given the long international flight, but they did their best to correct the situation. Otherwise, it was a nice stay.
November 1, 2012
Rated 5 out of 5 by babyjanny Luxurious Hotel
Very nice hotel. but we unfortunately had the room on the 3 rd floor over looking the construction site . They made a lot of noise trying to drill a cylinder into the earth. I had reserved the room over 2 months ago. One would think they would make arrangements, so no body use that room.
Otherwise very nice hotel.
October 31, 2012
Rated 5 out of 5 by Rlars Perfect
Staff and facilities were great. Not only was the free breakfast unbelievable, the staff was 5 star.
October 27, 2012
Rated 5 out of 5 by Rogui Old fashioned charm
This was one of our best hotel experiences. The hotel has that indefinable old world style. Service was utterly professional with genuine friendly and good humoured staff. The location is perfect for visiting the stunning sites in Berlin. Facilities to make tea/coffee in our room would have been welcome - yes, a British foible. It was great we were in a room overlooking the garden because of the U-bahn construction. Westin is definitely at the top of our priority list. Bravo!
October 25, 2012
Rated 2 out of 5 by Clark2144 A Sheraton in a Building Site - not impressive
We went to this hotel as a two-night treat in the middle of a hectic European vacation - big mistake. Numerous little things added up to a very poor experience:
- the hotel is in the middle of building site and you will have a compulsory 7.30 am wake-up from the pneumatic drills outside, whether you wanted it or not;
- there are no coffee makers in the room meaning you have to pay for morning coffee (after the above wake-up call);
- after a swim in the hotel pool at 9 pm there was no soap, shampoo or conditioner in the showers and the staff offered no help when asked for more;
- there is no ice bucket in the room meaning that you have to pay for room service to bring you ice;
- the room keys failed three times and the last repair took over fifteen minutes after we had been out for a morning run, during which time we were asked more than once if we were sure the key did not work!;
- the hotel advertises the RunWESTIN service but the concierge had never heard of it. In addition, the map we were given was not pocket-sized and the distance was not 8 km (it was nearer 6 km).
Overall, I want a refund of the 20,000 SPG points I paid - it was a complete rip-off by Westin standards.
October 24, 2012
Rated 3 out of 5 by Georges64 Very strict check-in/out time policy
After having landed in Berlin quite early I wanted to check-in as early as possible. The staff was very kind but the check-in time policy was not flexible at all. I could get in to my room at 12.30 only after waiting 4 hours in the lobby. On the other other hand I got only one hour "extra" upon late checking out. The sauna and internet are also extras....
October 24, 2012
Rated 4 out of 5 by DrRubin Good but not Great
Our stay at Westin Berlin Grand was hardly grand. The staff was very accommodating and the breakfasts were good, but the room was tiny and we got no upgrade. Huge charges for internet, which you get for free, hardly improved my impression, since I stayed at better hotels on this trip where it was free. We used points for one night and got no breakfast. There is no turndown service at night. The hotel was completely confused when three nights were under Tauck Tours and one with points. I was locked out of my room and it was not made up by 5 PM.
October 23, 2012
Rated 5 out of 5 by dee68 Our Westin SPG Expierience in Berlin
We had just flew in from Venice from a week cruise in Greece. We were tired, but looking forward to the first time in Berlin. Impressed by the grandeur of this hotel we were greeted with a great smile from the Westin attendant. We loved the fact that without even asking she saw we were a Gold Member and were upgraded to a most fabulous suite. We felt like royalty! Thank You for your great attentive service Westin!
October 20, 2012
Rated 5 out of 5 by avie mr.
The massage was poor, in cramped spaces..the men's and women's locker rooms were small and crowded.
October 16, 2012
Rated 3 out of 5 by PureGlamTV Currently due to construction not to recommend
First of all it was my 7th or 8th stay at the Westin Grand Berlin and I really like it, because of the long history - the famous Atrium and the perfect location - everything in walking distance. (Brandenburger Tor, Potsdamer Platz, etc.)
When you arrive - you get no warning by SPG in advance about the huge construction on two streets of the hotel (Unter den Linden and Friedrichstrasse) for the new Subway - so it might needs "a few months" :)
So no direct access to the hotel from Unter den Linden - and when you want to walk to all the famous stores at "Unter den Linden" you always have to pass construction zone with all the dirt...
The hotel itself is still the old Grand Hotel with beautiful rooms (had a wonderful Junior Suite) and the inroom items are wonderful and new!
Problem: Breakfast buffet... as SPG Plat. Guest you have continental breakfast included - but have to 14 EUR for an upgrade (per Person) ... the buffet is great! But the problem is the location and the limited number of staff on the breakfast restaurant so that we had to wait twice 15 minutes for another cappucchino..., cleaned table, etc.
Very interesting is the concierge service - you can arrive with your luggage during checkout and ask for your car - don't expect assistance or the question if they might help you - you get just your key!
Finally I hope it was a one-time-bad-experience - to give the feedback to the Guest Relation Manager was not possible during checkout - she was in a meeting... all the other experiences before were very good - but the construction and the horrible service will let me think twice next time!
October 14, 2012
Rated 3 out of 5 by SaaM Average Hotel
For business travellers looking for efficiency and top notch services, this hotel does not meet expectations. Absolutely no mention of starwood membership; gold level means nothing. Gym equipment old and badly designed. This seems to be geared towards large tourists groups and quick turnover.
October 13, 2012
Rated 2 out of 5 by ken4 Not recommendable.
We never expected our room with no bath tub till check in, which were not discussed in hotel web site and never been asked when on-line booking. We, Japanese definitely prefers bath tub from our cultural history and background, so that your hotel must tell room with bath tub depends on availability up front. If your hotel tries to be classified as luxury, bath tub with seperate walk-in shower must be accomodated in the room. We sent this same message to your hotel web site upon check-in, but no answer yet, which is also very bad customer service.
October 12, 2012
Rated 4 out of 5 by Hriso27 Excellent Staff
From Check in to Check out, the staff were polite, efficient and attentive.
The sole disappointment is the internet connection and the inability print a document from your computer in the business center. It should be at least free in the lobby for guests. I went to another hotel and they gave me 6 day connection.
There is construction going on, which was a slight nuisance in driving there.
October 11, 2012
Rated 4 out of 5 by Berlintravel Recent Stay
The hotel and staff are wonderful, but the current construction activity immediately next door to the Westin Grand is a major issue and will affect your stay. This should have been disclosed at the time of booking as the noise was so loud that it is impossible to sleep during the construction hours. Access is also affected, but not as big an issue.
I know the Westin has no control over this construction activity, but as a guest, we should be advised so we can decide if this is an appropriate hotel to stay.
October 11, 2012