Rated 4 out of 5 by MKBUK Grand exterior, best location in town, rooms need work
The hotel boasts a grand exterior that sets an expectation for the public areas and rooms, that isn't quite delivered. The room decor particularly disappoints, being drab American 1970s standard, with motel-like bathrooms.
The standard room allocated was VERY expensive for a Saturday night stay. As a Platinum, I have to expect not to be upgraded when hotels are full, but to be pre-allocated a standard room on floor 4 (out of 11) when I specifically requested "Best view" was disappointing. (Perhaps there are no standard rooms higher up?)
Despite having a reservation for two adults, the allocated room was clearly intended for one person, having just one bathrobe, one complimentary bottle of water and 1 turndown chocolate.
Front desk indicated that late check-out was subject to availability for Platinums, so I presume this is one of the hotels registered with SPG as being a conference centre or resort hotel. (I don't have the list to hand, so can't check.)
The check-in agent stated that the Platinum amenity as points would be just 250 rather than the 500 that I am used to at Westins. Is this a change in the SPG programme? I took the breakfast benefit, so did not find out if this was merely a mistake.
Breakfast exceeded expectations. Platinums get the full buffet, and I found the choice and quality of food (as a vegetarian) to be excellent.
May 18, 2014
Rated 5 out of 5 by Musician123 Exceeded every expectation
From the second I arrived until I drove out of the garage everything was great. The staff was beyond professional and made it a welcoming stay. I will stay here anytime.
January 4, 2014
Rated 5 out of 5 by Elimom Relaxing stay
The staff and facilities were great. The room was clean and comfortable. The front desk staff was friendly and personable. I always stay at this hotel when visiting Greenville.
June 17, 2013
Rated 4 out of 5 by ChristinaMc Great hotel location
The Westin Poinsett is a wonderful historic hotel located in a unique downtown with lots of cute shops and delicious restaurants. The location made it a very enjoyable stay.
April 2, 2012
Rated 4 out of 5 by Tina70 The location is perfect!
My husband and I had a wonderful time walking and exploring downtown Greenville. The hotel staff was courteous. I would highly recommend the Westin for a weekend get away.
April 1, 2013
Rated 5 out of 5 by JT01 Home away from home
As a frequent visitor to Greenville, it is nice to have a comfortable hotel with a staff that makes you always feel welcomed and at home. I look forward to my next visit.
October 10, 2012
Rated 4 out of 5 by FurmanDad Need new beds
The hotel has character and charm. The staff is always friendly. The double beds are uncomfortable for 2 in each and quite dated. It would be nice if they had new queens.
October 3, 2012
Rated 5 out of 5 by Chuckie22 Employees are fantastic
Check in staff was absolutely fantastic. I was sick when I arrived from NJ. They provided me with a room as soon as one opened up. Their care and concern was beautiful.
October 10, 2012
Rated 5 out of 5 by JH13 Staff is friedly and professional.
The staff went above and beyond my expectations to make sure my stay was outstanding. I will certainly stay at the Westin Poinsett every time I come to Greenville, SC.
January 21, 2013
Rated 4 out of 5 by None104 Always love staying here
Excellent location for seeing Greenville. Only problem was the air conditioning; the room was too warm and we could not cool it. Had the same problem last year.
July 31, 2012
Rated 4 out of 5 by Kit67 Room size is spacious.
Bathroom was a little small and had some mildew around the tile in the tub/shower. The towels were like drying off with sandpaper. They needed to be more soft.
August 19, 2013
Rated 5 out of 5 by Nor29 Excellent hotel
The hotel and staff were wonderful. Room was very nice. Bed was wonderful!! Overall great experience.....will definitely stay agin on my next visit to Updtate
August 12, 2013
Rated 5 out of 5 by VirginiaTravelers Excellence Overall
A very comfortable room and friendly accommodating staff. A great re-model on this unique 20's building. Walking distance to good restaurants. We'll return!
April 7, 2013
Rated 5 out of 5 by sneezy58 This hotel has a great straff
Any member of the staff with whom I had contact was friendly, courteous and knowlegeable. TThey were a credit to the hotel.
February 28, 2014
Rated 5 out of 5 by SharynB Girls Weekend
This historic hotel was the perfect place to stay for our visit to Greenville. The beds are very comfortable and the double-head showerheads are THE BEST!
December 11, 2012
Rated 5 out of 5 by DMac16 Westin Poinsett
Great historic hotel. Fantastic staff, centrally located near great restaurants and shops.
March 29, 2014
Rated 5 out of 5 by Sam10 Excellent property
I am bias to the Westin Brand. I use them frequently and always had a great time. This particular property has a great location and great management.
December 1, 2013
Rated 5 out of 5 by Bob2013 First class stay
We chose the Poinsett for a special occasion, and the hotel staff and the facilities met every expectation. This is a great hotel for a relaxed weekend.
February 25, 2013
Rated 5 out of 5 Surprisingly Loud at night
Very Nice hotel but surprisingly loud. Was on the top floor and found that for two nights there apparently were parties in rooms nearby. Kind of loud.
October 23, 2012
Rated 5 out of 5 by genealogytraveler This hotel has great staff.
The staff was very responsive and extremely knowledgeable about Greenville, suggesting several events in the area. This is a great downtown location.
August 4, 2013
Rated 4 out of 5 by Oliver993 Excellent facilities - staff lacking
Wonderful hotel in downtown Greenville. Location could not be better. Room was spotless and the bed was very comfortable.
Facilities well maintained.
July 20, 2013
Rated 3 out of 5 by ugagirl good location
good location to downtown shopping and restaurants. hotel was average. small rooms. not five star by any means. nothing special to justify the price.
July 1, 2013
Rated 5 out of 5 by sue25 This hotel has character and class
We thoroughly enjoyed our stay - great location and the room was very comfortable. Loved the historic feel of the place without sacrificing comfort.
September 19, 2012
Rated 5 out of 5 by Bird Greenville
Wonderful, confortable beds, friendly and helpful front desk and bar staff and a lovely piano player each evening. Who could ask for anything more!
June 4, 2013
Rated 4 out of 5 by RPC2014 Staff was great.
Stayed there for 8 days while looking the Greenville area over for relocation and we totally pleased with the Hotel and Staff.
February 9, 2014
Rated 5 out of 5 by Jackson9 Staff was very accomodating.
Your staff was extremely helpful, especially Yola. The rooms and the hotel were luxurious and more than I expected. I will stay with yuo again.
March 4, 2013
Rated 5 out of 5 by Sycamore Welcoming & Warm
Staying at the Westin in Greenville, SC made us feel very comfortable and welcome. We look forward to returning soon to their warm hospitality.
October 3, 2012
Rated 4 out of 5 by cmbovi Great location
Loved staying here! Perfect location and I loved the old building! I wanted to go on the roof but was told it was only for brides and grooms:(
September 25, 2013
Rated 4 out of 5 by Smitchell025 Excellent staff
The front desk, bell men and bar/ restaurant staff continued to go out of their way to make my stay comfortable. Always going the extra mile!
September 16, 2012
Rated 5 out of 5 by GrandAuntie Lovely, comfy hotel
If you love comfortable beds with lots and lots of pillows, nice amenities and close proximity to great eateries, this is the hotel for you.
August 20, 2012