Rated 5 out of 5 by EMO11 First Experience at Westin San Diego
Almost everything was perfect, but of course nothing can be perfect. We were shocked at the hidden fee of paying to park your car ($32/night) while staying at the Westin.
March 28, 2013
Rated 2 out of 5 by salsl8 Pretty bad, for a Westin
We spent one night at the Westin San Diego, and will never stay there again. We requested a rollaway in our Bay View king room, which was placed upright in the middle of our room. It was up to us to move furniture, etc. to make it fit. Given the incredibly small size of the room (along the lines of an hotel room in Manhattan,) this involved us putting chairs and tables up on the window ledge and jamming the bed in between a chair, the desk and the 45 degree wall. We hoped that housekeeping would adjust it when they came in for turndown service, but they never came by.
On a very strange note, our room was really damp. Everything felt very wet and humid. It was really weird. When we inquired about getting the shuttle to the airport for a very early flight, we were told that flight crew would have priority so we would be better off getting a cab. While it was good to know this in advance (and we used Uber, which was perfect,) it was a bit disconcerting that their customer service was unable to accommodate their own guests.
We stay at Westins a couple of times a year and are always really pleased with the rooms, service, etc. so this was a huge disappointment. We would never stay here again, nor would we recommend it to anyone. We should have gone to the Sheraton Harbor Island, where we had stayed before.
August 19, 2014
Rated 5 out of 5 by JoeB Great staff
Everyone I came into contact with was beyond friendly and helpful, front deak, housekeeping, especially the bar staff and restraint staff.
I'd definitely come again.
March 23, 2013
Rated 2 out of 5 by Disney14 No promised amenities
Were told there would be a reception each night. There was not one either night we stayed. None of the staff knew why or could find out why. Beds were uncomfortable.
December 1, 2012
Rated 4 out of 5 by Giwi Welcoming and Helpful Staff
I can't rave enough about the fabulous staff at the Westin San Diego. They were so friendly and helpful. Any help we asked for we got cheerfully and efficiently.
July 18, 2013
Rated 3 out of 5 by Lmbisho If only everything matched the service!
Firstly I must say that our experience with the staff (everyone except the last lady at checkout) was phenomenal. Everyone has a smile and really makes you feel at home. We had the buffet breakfast and it was excellent. Really the service at this hotel is the best thing going for it. Other pros are the location, the workout facility, and the views (definitely worth it to upgrade to a bay view room). Unfortunately however, the cons outweigh the pros at this hotel. Firstly we booked a non-smoking room and as soon as we walked in my husband and I could smell an old smoke residue that was very unpleasant. Secondly the bathroom door does not lock at all and is just clumsy. The worst part of the room was the refrigerator! We couldn't sleep all night! It was so loud and at 2 am we didn't have the energy to be moved to another room! The pool is a horrible excuse for a westin pool. It was so dirty and way too warm for a summer day. It felt like dirty, cloudy bathwater. It was very narrow and overall unpleasant. Upon checkout I spoke with a lady and told her that we had the worst nights sleep and we expected that after upgrading our room we would have much better accommodations. Her response? "Im sorry. I hope you come stay with us again soon" I couldn't believe after explaining to her how miserable our night was she responded with a lame generic "come again" response. We always like to stay at Westin hotels, this one however, we will never return to.
September 3, 2014
Rated 5 out of 5 by Bill Excellent Service
Arriving late into San Diego, the hotel staff and bar staff were excellent. They suggested a great meal at the bar and the food and service were excellent.
February 27, 2013
Rated 4 out of 5 by Hemingway20 Gorgeous Hotel But Lacks Extras
This hotel is gorgeous--from the lobby to the rooms, everything is beautiful, clean, and well maintained. The staff is friendly and professional as well. However, it was disappointing not to have free wi-fi in the rooms, a staple in most Holiday Inns or Comfort Inns. Likewise, the hotel's business center on the first floor charges a $6.95 minimum fee just to log onto a computer in order to print a document (and costs 65 cents for each page printed). That was ridiculously high-priced. Finally, although the staff is friendly, they couldn't provide extra assistance during an illness. Although I asked for a simple OTC medication that could be found at any CVS, no one could offer me any and didn't offer to go get any either. It just seems like a hotel of this stature ought to have certain OTC medications for purchase 24 hours/day, 7 days/week in the event of very common illnesses associated with travel. Other than these three complaints, though, my stay there was nice, and again, it is a beautiful hotel. It was also within walking distance to many wonderful places, such as the USS Midway Museum, Seaport Village, and the Gas Lamp Quarter.
October 30, 2012
Rated 4 out of 5 by MaoMen Parking - Internet
Parking fees too high.
The Wi Fi price is high.
July 24, 2014
Rated 5 out of 5 by Onthego3 Great hotel for business or pleasure
The staff was terrific and very accommodating to all my needs. I would recommend this hotel to business associates, friends and family.
April 21, 2014
Rated 4 out of 5 by Tony681 Nice place in downtown San Diego
great location, some plumbing fixtures needed to be tightened in room, otherwise great, felt the internet and parking charges were excessive
February 25, 2013
Rated 2 out of 5 by sluggo weekend stay
On arrival our television did not work, the second morning there was no regular coffee left in the room, the valet service needed more help
February 21, 2013
Rated 4 out of 5 by FreequentMark2012 Great place to stay
I travel frequently for business and when in San Diego always stay at the westin, the thing that keeps me coming back is the great staff.
October 22, 2012
Rated 5 out of 5 by Zoetrope96 Excellent Staff
The staff was friendly and helpful. Housekeeping was amazing! I had a wonderful stay and would go back again in a heartbeat!
March 16, 2014
Rated 1 out of 5 by AlanNovember2012 Terrible Experience
Parking. Hotel refused to correct the problem even after I sent multiple emails. Front desk "manager's" reply unsatasfactory.
November 7, 2012
Rated 2 out of 5 by evalle5 Cleanliness
When we got to our room, the door was blocked by all the cleaning supplies and equipment and the room lacked cleanliness.
September 16, 2013
Rated 1 out of 5 by bobby18 renovations? over the Holidays?
A bad choice renovating during the festive Holiday season. Tiny bar, noise all day, and nothing decorative. Poor timing.
January 1, 2014
Rated 4 out of 5 by Bill17 This hotel is conveniently located
This hotel is conveniently located in downtown San Diego. There is a short walk to both the Bayfront and Gaslamp areas.
July 5, 2012
Rated 4 out of 5 by Vale67 A week in San Diego
I was looking for a nice place to stay with the family one week in August and I did find it. Nice hotel great location.
August 28, 2012
Rated 5 out of 5 by Sherry01 Good location, good food at reasonable price.
Convenient location, easy to get around..breakfast and dinner both are good..good service and reasonable price...
December 31, 2012
Rated 5 out of 5 by bravescoach terrific staff
Had meetings all day at the hotel and staff were very accommodating for a late check out for my wife...thank you.
December 19, 2012
Rated 5 out of 5 by DJ36 Great Hotel!
Everyone at the hotel provided great service. This was my second time staying at this location.
March 7, 2013
Rated 4 out of 5 by DDD77 Westin San Diego
Great location in San Diego! It is close to the warf and night life - Gas Lamp District.
April 19, 2013
Rated 5 out of 5 by GabyT great hotel
great location, super nice staff, more than we expected. Definitely will come back soon.
May 30, 2013
Rated 5 out of 5 by GuestCyclist My Review
The conference venue, the San Diego Westin, worked out very well. Enjoyable stay.
May 4, 2013
Rated 4 out of 5 by Kate Very nice stay
Although no great views from this hotel I've always been very comfortable here.
June 23, 2012
Rated 5 out of 5 by John75 Awesome stay, outstanding staff!!
Another wonderful stay at Westin and don't have any desire to stay elsewhere.
March 2, 2013
Rated 5 out of 5 by Nomi1111 Great hotel
Had a great experience staying here. Hotel was nice and staff was friendly.
October 24, 2012
Rated 5 out of 5 by zooza This hotel has great features
I had an great time while attending a scientific meeting!
May 5, 2014
Rated 4 out of 5 by StoryAtlas Great stay
Nate and Melissa were great at check in. Loved the in-room robe.
September 17, 2012