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Guests must be 21 years of age or older to reserve a guest room. We request that minors be accompanied by an adult.

Rated 4 out of 5 by 558 reviewers.
Rated 3 out of 5 by Room Cleaning and stocking. I was there 3 nights, My room was only cleaned once. I ran out of coffee and when the room was clean they left only one packet of coffee. Toilet roll holder kept falling apart. I finally just let the toilet paper sit on the floor. $209/nt and the tab on the bottled water said it would be charged to my room. So I didn't use any (it's the principal, not the money) I've always left a tip on the bed for room service folks. I didn't here. No TV station guide. Concierge was great. July 27, 2013
Rated 5 out of 5 by Great Hotel in Paradise This hotel had great staff, they were all very friendly. We had a leaking faucet which was corrected the same morning we reported it. The rooms are very spacious, clean and modern. Even the porches are kept immaculately clean. The restaurant and staff were very good and friendly. The location was also convenient. We were able to walk to all the places we wanted to go the whole time we were there. We enjoyed our stay very much and will definitely stay in a Westin again soon!! December 4, 2012
Rated 3 out of 5 by Not Thrilled Overall The staff at the hotel wasn't helpful upon checking in (room wasn't ready). Had a hard time getting anyone to check our bags and later the bar service was terrible. The room was nice, but like most hotel rooms not really clean (lint, dust, etc- I am picky). The location is great, beautiful views & close to everything (except a beach- but it was too cool for that, so it wasn't a big deal). Pool was nice & warm, but it's pretty small for the size of the hotel, as is the gym. March 17, 2013
Rated 4 out of 5 by Front Desk Staff is great, Concierge only cares about getting a referral commission This hotel is great. Great location for Key West. It would be cool if there were beaches close by, but that's more a nitpick with Key West than the hotel. The pool is relatively small, but the bar is opened up nicely and there's so much to do in Key West I wouldn't recommend spending all day at the pool. The staff who greeted me late on Friday was very accommodating and friendly. The only issue I have is with the concierge who I tried to get help from on a boat rental. She was so clearly unmotivated to service my needs and was only concerned with getting a referral commission from the vendors she called. When I told her I had a group of 8, she tried to convince me to go to a vendor who could only accommodate 6! A quick internet search met my needs, but not without having close to an hour of my vacation wasted. August 12, 2013
Rated 5 out of 5 by Very Special Westin Resort The hotel is in a perfect location to enjoy all that downtown Key West has to offer: museums & attractions, tours, marina, restaurants, and yes, even the bars. The views are fantastic, and the resort is just enough off the beaten path to give a feeling of seclusion. One exclusive feature is Sunset Key, an island of upscale cottages managed by Westin. We took the launch to the island for a delightful oceanside lunch that was no more costly than other restaurants in town. September 23, 2013
Rated 4 out of 5 by Excellent location; very good service if you ask We stayed at the Westin Key West during the high season of spring break. We had a partial oceanview junior suite which fitted well our needs. The room was comfortable and we were looking forward to stay a day at the beach of Sunset Key. In high season it is important to get one of the 20 available tickets early. We enjoyed our stay also because some smaller issues we had with the service were right away adressed by management. Restaurant recommendations were excellent. March 17, 2012
Rated 4 out of 5 by Beware Quoted Special Deals! Overall, this hotel is a very good place and situated very conveniently to much of what you'll want to see and do in Key West. The main problem we had while there was we were quoted a special deal when we made the reservation, "pay for 3 and get 1 free", but upon arrival nobody at the hotel would acknowledge such a deal even existed, including the manager. We had to take the matter up directly with Westin Corporate which involved a few stressful hours on our vacation. March 5, 2013
Rated 2 out of 5 by some poor customer service Some staff need to go on courses on how to treat customers with a smile and eye contact. March 23, 2014
Rated 3 out of 5 by Great location needs cleaning First impression at arrival to our room was not good. The elevator carpet is very dirty and needed to be vacuumed. The day we left it needed to be vacuumed. The hall carpets are also dirty. The front desk sounded good but was lip service about when the room would be ready. A couple of suggestions for the future: Put security (card readers) on the doors into the buildings and in the sitting rooms put in bigger windows so the view can be enjoyed when sitting in there. March 4, 2013
Rated 4 out of 5 by Comfortable Room/Great Location Room comfortable, heavenly beds great, free starbucks and water a plus, we had a 2 bedroom suite with a great view. Negatives, We had a 44.00 bill for ONE night parking, should have been 20.00. Parking requires cash, although says you can use credit card.. We told staff but they did not offer refund. Also most of the TV channels were frozen, staff blamed it on comcast, but we know other hotels channels were ok. Over priced for the offseason but all and all good stay September 14, 2012
Rated 1 out of 5 by Lacks standard customer service Arrived about 2pm and room not ready. Called back at 3 pm, still not ready. When I returned at 6 pm, reception had to check to see if room ready and check my ID again. Next morning, went to valet at 7 am, no one at stand, so went to front desk and was told by receptionist that she could not help, we "would just have to wait". Seems that statement is the mantra there. Will not return there nor recommend. For top of line chain, bottom of line attitude and service. December 3, 2012
Rated 2 out of 5 by There are much better hotels in Key West....not good! Bed linens were rough from being washed so many times. At checkout we were charged an extra $100 plus dollars bc of hotel error...we had to stay another hour and argue w manager till he corrected the error. A simple math error that was going to cost us $100 took about an hour to have the manager understand! And...house keeping came into our room at 900am to see if needed service!!! You don't just walk in at 900am to see if service is needed on departure day!!! July 21, 2013
Rated 3 out of 5 by Plenty of room? We expressed a desire to the concierge to dine at Latitudes across the water on Sunset Key. We were informed that they were full and that we could not be accommodated. We asked on Wednesday, May 1 - hardly the height of the season. After that we met friends who had dined there and they said that Latitudes was "empty" and that they themselves were asked by the staff to not come, but the staff then OK'd their reservation since it been made a month ahead of time. May 4, 2013
Rated 2 out of 5 by Power failure and one of the two elevator do not work Power failure on my departure day, the luggages was blocked in the elevator for half hour. On the way to the airport, I call back to tell that I forgot things in the room because of the the power failure and there was no lighting. I was keep on hold for 2 min. I called back twice to be on hold again. I March 1, 2014
Rated 4 out of 5 by A Mixed Bag Our December stay was the second time we visited the Westin in Key West. The first experience a year prior was excellent! We were on the SPG preferred floor. This time, our original room assignment was on the floor filled with painters whom we had to climb over to get off of the elevator. Returning to the front desk for another room, we had to wait until 3:30 to check in, not receiving the phone call from the front desk that they claimed they had made to us. December 16, 2011
Rated 5 out of 5 by Great Location This Westin is centrally located. Each day we took a short walk to Mallory Square, Duval Street and the museums were just steps away from our room. I loved this resort and the amenities. The staff was very friendly and responded quickly to resolve an issue within minutes. The lush landscaping is the perfect backdrop for a tropical paradise. I enjoyed the ocean view each morning and the private patio. I would recommend this resort for families and singles. March 26, 2013
Rated 4 out of 5 by Last minute vacation Good points: Weather was bad where were orginally. We decided to go to Key West for better weather. We were able to get a room a couple hours before our arrival and check in early. The room was clean with a beautiful view, The staff was very polite and helpful. Very close to Duval Street. I would go back. Bad Points: No beach, We tried to extend our stay, but they raised our nightly rate over $100 a night and would not except AAA or Government discounts. May 31, 2013
Rated 2 out of 5 by Good location but bad service Very good location and nice hotel Unfortunately: - Very unpleasant staff especially at the reception. -Very small room with very small noisy balcony. -Air conditioning in the room, very noisy. -The room was not clean (bedding) -Communs parts were dirty (fitness room, bars, corridors) -Place not safe, every body can enter in the hotel,reach the floors, stay at the swimming pool. -The charged price was not the booking price, we have to ask for the manager. August 30, 2012
Rated 5 out of 5 by room cleaning & housekeeping request The air freshener that greeted us as we entered was too strong. We had to air out the room. The floors were so dirty that I left dirt marks in the tub and the bottom of my white socks were black!! I would attach a picture of them if your site allowed. Also I requested housekeeping twice for a box of Kleenex and I never received. February 21, 2014
Rated 2 out of 5 by Not a typical Westin experience This was a bucket list vacation for my wife and we had saved up our points for a week stay in Key West. I have stayed at many Westins around the country and have come to really enjoy the heavenly beds and baths and also the consistency from property to property. The Westin Key West does not stand up to the usual expectations. I was very disappointed that we spent a week's vacation from work and all the points in our account for this sub par experience. May 20, 2013
Rated 5 out of 5 by Awesome Home Away From Home We arrived for a 5 day vacation and my husband was rushed to the hospital the day we got there with a collapsed lung. He was in there for 7 nights. The staff at the hotel gave us incredible service and understanding from the valet to the concierge to the maintenance staff. Our dog, son and I had a fantastic stay, the hotel let us stay in the suite for the balance of the time and really felt like it was a home away from home. Thank you Westin Key West! August 9, 2012
Rated 2 out of 5 by Very disapppointed and horrible customer service My stay at this resort was such a disappointed. First buyer beware! The hotel puts a hold of $250 on your bank card if you use one to pay for your hotel or any incidentals. They do not tell you this on their website. I found this out when I checked out. Furthermore if I was made aware I would have used my credit card to avoid the authorization holds on $$$. The hotel WOULD NOT release the $$$$ hold on my bank card and than when they did I had to wait for an additional three days for my bank to reverse the funds and put it back into my account. When we called the hotel they were ignorant, hung up on us because they did not want to release the authorization. You have to pay for parking which I was aware of when I checked in but due to the room that sorely needed updating for the price, loud music in front of my balcony due to a wedding at night, the lack of any continental breakfast, a noisy air conditioner, the parking should have been FREE given the costs of the rooms! Room service was incredibly expensive. There were NO vending machines for soda or water at the hotel. The hotel is very disjointed and when you check in depending on where your room is you have to walk to another building to reach your room. March 18, 2014
Rated 4 out of 5 by needs cleaning & maintenance I love the Westin @ Key West. I've stayed there many times. For comfort and location, you can't beat it. Heavenly beds are wonderful. This trip, however, I was surprised that it wasn't as clean as I think it should be. Curtains w/ stains. Baseboards not clean, blinds dusty, windowsills in halls dusty. AC unit very dirty. On deck, needs painting. Not 5 star as it should be. Staff courteous, helpful. Pool great, service great. Bistro 245 nice. October 18, 2013
Rated 2 out of 5 by great location Very unhappy in that we had ocean view room but both nights we we're looking at cruise ship! For the price we paid for this hotel I was very disappointed! I believe I should receive some sort of credit as I had 2 rooms with this same problem March 4, 2014
Rated 4 out of 5 by Excellent location and comfort We had a ground floor standard room with pool/garden view which had french doors leading to a tiny private patio with chairs and table - nice feature. Carpet and paint were a little tired for this category of hotel but room was large, very clean with a comfortable bed as expected. Despite being Spring Break and lots of people, the room was quiet overnight. Pool was a perfect temperature and we had 2 tasty meals in the waterfront restaurant. March 12, 2013
Rated 3 out of 5 by Great room, confusing layout to property The room was very nice and comfy. Unfortunately, a couple of things made for a less than excellent experience: 1. Confusing layout. The rooms are in a separate building from check in. Staff neglected to mention this and there are no signs explaining this either. 30 minutes wasted. 2. Coffee. We need coffee in the lobby! Even if it's for sale, just get it in the lobby. It's a good place for vacationers, terrible for the business traveler! August 26, 2012
Rated 4 out of 5 by I had two issues We did not get the room that we had reserved: king bed with partial ocean view. In stead we got two doubles without any real view. Second, I like to have a copy of the bill for hotel room charges delivered to my room before I depart so that if there are any questions they can be addressed immediately. Still waiting for that. Other than that it was fine. February 3, 2014
Rated 5 out of 5 by a great stay we spent a night here during our trip to florida. front desk staff were very friendly and professional. our ocean view room was very clean, comfortable, and nicely furnished in the typical westin style. we had breakfast on the waterfront at the restaurant in the secondary building. Food and service were great and very reasonably priced to our pleasant surprise. of course, the location simply cannot be beat. all in all a very nice stay. February 23, 2012
Rated 4 out of 5 by Will return again This was our first time to Key West and chose The Westin based on its reputation. We were very pleased with the accommodations, the staff was welcoming and very helpful. The location of the hotel was ideal. Views of the water were unobstructed and the the perfect spot to view magnificent sunsets. We plan to return to Key West and will stay at this Westin hotel again. The room was quiet, bed was comfortable and the hotel is kept clean. September 22, 2012
Rated 3 out of 5 by Not what I expectd Traveling with 3 couples for a weekend get away to Key West. When booking the room we were told we would have 3 ocean front rooms together. We ended up in two separate buildings overlooking the marina with huge cruise ships in the backdrop most of the time. My wife was sick and confined to the room for the first two days. The cable in our room was out the entire time mostly no English channels; asked for it to be fixed every day and no one ever showed up. Finally asked for a manager and was told it was a hotel wide issue. The local cable company couldn't fix it until Monday after we left. Then at breakfast I see ESPN on at the restaurant. When I called the manager back they said it was only out in 4 rooms. I was puzzled why no one informed of this issue until I asked for the manager and why no one attempted to move us to a room where the cable worked properly? November 11, 2013
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