Rated 4 out of 5 by PrincessRonnie Great hotel, has complimentary washing machine and dryer
This hotel itself is beautiful. The platinum complimentary breakfast is wonderful. We had a 2 bedroom 2 bath suite, which is is gorgeous. The pool and the whirl pool are fantastic, taking a dip under the stars, how can one asks for more... The most unexpected feature is the complimentary washing machine and dryer. It seems like such an innocuous issue, but I hate packing for a whole week. Once I learned that the hotel offers such unusual and FANTASTIC service, I only packed for a few days. What an awesome service feature, please accept my highest compliment...
July 6, 2013
Rated 5 out of 5 by Nancy72 Perfect for a 50th anniversary celebration.
We had three families plus ourselves for a week's stay at the Westin Verasa Napa. The three young families had two bedroom suites which were ideal for them. Rooms are spacious, the kitchens are fantastic (though one of the dishwashers had a broken rack). The pool was just wonderful.
The only drawback was service for poolside drinks was very slow.
We would recommend the hotel and return again. The location of the hotel was also perfect. Walking distance to Oxbow Market and all the wonderful Napa restaurants. Very peaceful setting. THANK YOU!
July 5, 2013
Rated 5 out of 5 by Spoiled The place to spoil yourself while in NAPA
Could not have asked for a better hotel. Exceptional service, great comfort, friendly and attentive personel!
July 2, 2013
Rated 5 out of 5 by deb48 elegant and welcoming
This westin was a perfect place to stay. It was both elegant and very welcoming. Each and every staff member!
July 1, 2013
Rated 5 out of 5 by Mouse Napa and NASCAR
The Westin in Napa is one of our favorite resorts. This year again we did Napa wine tasting, golf and NASCAR. It is a great location for all these events and within walking distance to town. The two bedroom suites are large and very comfortable for two couples to share. They do need to put larger coffee pots for four people to share. A wonderful time yet again.
June 30, 2013
Rated 5 out of 5 by Bonder22 Very friendly
The entire staff was sincerely friendly, not forced or scripted. Amenities were excellent as expected but the people make the difference.
June 28, 2013
Rated 5 out of 5 by sheri47 the hotel is very flexible
the hotel met our needs and was very comfortable.
June 27, 2013
Rated 4 out of 5 by nsol Service
When I have checked in, I was asked which paper I would like to have it delivered to the room, during my 6 days stay, none was delivered. Not a big deal, you had papers in the lobby. Empty plates sat in front of the room for over 24 hours. When I checked out they were still there from the day before.
June 26, 2013
Rated 5 out of 5 by Spgs13 WVN
Excellent timeshare facility
I really have no complaints but I do have a few remarks: if it's a 2 bedroom then you should stock the room for as many people could occupy that room
Cleaning staff should run an inventory check after preparing the room. Ours was missing quite a few things
June 24, 2013
Rated 1 out of 5 by Bob18ch Poorly maintained facilities and untrained wait staff
I was surprised to find very poorly trained restaurant staff. Over the 4 day stay we ate inside for breakfast and dinner, patio the final time. There was general confusion on who was to handle a table as well the concept of filling water glasses to taking an order. The attitude of the poolside staff was equally poor. Second floor wallpaper was heavily damaged and as sections were replaced, the paper began to separate from the wall after 24 hrs.
June 23, 2013
Rated 5 out of 5 by Cindi99 Hotel was great, perfect location
Great experience. Location was perfect.
June 22, 2013
Rated 1 out of 5 by Disgruntledguest Charging Platinum members for water in bottles
This hotel provides water bottles in the rooms, of which two are free and one is apparently not free. They claim that there was a tag on one bottle with a charge, which I certainly didn't see. When I asked for it to be reversed, I was given a long run around, the accounting office failed to call back and then eventually a front desk member said they would reverse the charge. If indeed, they are charging platinum members for water, this is a new low for SPG and certainly makes me think of staying with a chain that values its premium members, not dole out petty charges and fuss about them. Not impressive! This is the only SPG hotel that I have seen this, so, from this perspective, I can't recommend this hotel.
June 20, 2013
Rated 5 out of 5 by Pivien Wonderful hotel with great features
My husband and I stayed at this hotel with our pooch for our anniversary. The staff were so friendly and provided excellent service, even for our pooch! Matt parked our car, promptly took our luggage to our room and provided us with great suggestions on where to eat. He made us feel so welcome. We love the food at the BANK restaurant near the lobby. The gentleman who checked-in our stay was also wonderful.
Minor changes we would hope to see on our next stay:
To lessen the wait at the check-in/out counter
A tad more acknowledgement of service at the BANK bar.
Do not charge for the bottle of water in the room and offer free coffee. It really does not make any sense. We drank the water thinking it was complementary. With the price staying at this establishment we feel a free bottle of water would be a nice welcome gesture. Any snacks and beverages the hotel would like to charge the guests should be placed in the room frigerator. Just a suggestion.
Otherwise, we like this hotel very much and do look forward to staying at the Westin again soon.
June 19, 2013
Rated 5 out of 5 by Trish41 One of the best we have experienced
My husband and I celebrated our 48th wedding anniversary at the Westin and it certainly did not disappoint. The staff was great and very helpful. They even sent up a bottle of champagne. Our room was wonderful and one of the nicest we have ever stayed in. It was huge and had a wonderful kitchen and a very large and nice bathroom. It had a large separate king bedroom and a balcony. We hated to leave and look forward to returning to this Westin in Napa.
June 19, 2013
Rated 3 out of 5 by harris44 Housekeeping
Housekeeping needs new management (not staff). On one day we left our room at 8:00 am and returned at 5:00 to prepare for the evening. Our room had not been made up yet. The enxt day we had an afternoon wedding to attend so we asked that the room be made up EARLY. We were gone for the morning and returned at 1:00 pm and of course the room was not made up.
This is unacceptable Westin service.
June 19, 2013
Rated 3 out of 5 by CROC Good Hotel needs some client focus
God Hotel, nice staff, but one disappointing experience, ordered wine off the room service list, when it arrived the price was almost 50% more than the Menu list. When I questioned this they said prices have risen and they have not changed the price list.
Very poor and would not adjusted even though they where in the wrong...
June 16, 2013
Rated 3 out of 5 by golfnmagic Nice Hotel but some issues
The hotel is beautiful. Rooms are nice. Service at restaurand is terrible. The internet is virtually non existent in the rooms. I had to go to lobby or hallway to use it. Lastly, i was appalled when I had a charge for upgrade. It is supposed to be automatic. Never was I charged before as a gold 4 star elite.
June 16, 2013
Rated 2 out of 5 by Nosleep77 Very Nosiy
There is NO sound insulation between the rooms in this hotel. You can hear everything going on in the rooms on either side of the room you are staying in. Bring ear plugs if you want to sleep in this hotel. One day wer returned to our room at 4 PM and housekeeping had not yet serviced our room.
June 10, 2013
Rated 5 out of 5 by colleen0502 Fabulous Stay
We had a wonderful experience, from the moment we walked thru the door until we left the staff couldn't do enough for us, and when they found out it was our 30th anniversary, they gave us a better room, brought champagne to our dinner table and sent a bottle to our room with a card signed from all staff!! Excellent
June 10, 2013
Rated 5 out of 5 by Patrick Beautiful property with great amenities
The property itself was beautiful and well maintained. They offered some additional services that put it over the top, such as daily wine tasting and free messages in the lobby. Additionally it was in a great location, just a short walk downtown.
June 8, 2013
Rated 3 out of 5 by csp0714 Thoughts
Was disappointed with the lack of daily newspaper, lack of TOILET PAPER (had to call TWO, separate days for a simple necessity), no shower caps. Did not receive any preferential treatment, whatsoever. Room was VERY NOISY from rooms next door, poor soundproofing. Loved the wine tasting, lovely, special treat. Front bellman were very nice, warm smiles. Housekeeping was generally rather unfriendly. Surprised no turn down service, as well.
June 6, 2013
Rated 4 out of 5 by geezer An Area Problem
We enjoyed our stay at the Westin Verasa. The room configuration was perfect for us -- 2 bedrooms and 2 baths with kitchen and dining area. Great location so close to Oxbow but we were 3 seniors who know Napa well and wanted to eat at restaurants a bit farther away. We prefer to go out for lunch. We should probably not be driving at all and certainly should not be driving after lunch with wine. The concierge finally got us a cab after I spent a considerable amount of time getting busy signals. Ridiculous not to have some sort of cab service easily available. The hotel could help more but won't. Something needs to be done. You would think they'd be happy to have us off the streets.
June 2, 2013
Rated 5 out of 5 by Bob57 Wonderful staff
The staff was extremely friendly. It was fun coming down each morning and interacting with them. I would definitely stay here again.
May 31, 2013
Rated 3 out of 5 by Jamoke Non Existent WiFi
Everything in the Hotel was great. However, the Wifi might as well have been non-existent.
May 29, 2013
Rated 5 out of 5 by VickiSue Enjoyed our Stay!
We had a wonderful stay at this Westin...9 ladies staying in two 2-bedroom suites. All of the beds were very comfortable including the fold-out bed. From the hotel, we had an easy walk to several excellent restaurants and boutiques. Staff was very friendly and helpful. I would definitely stay here again on another trip to Napa.
May 26, 2013
Rated 4 out of 5 by Mandy Fabulous hotel in napa
Location is great. Overall Staff are friendly and helpful.
May 25, 2013
Rated 5 out of 5 by Tsun Excellent Hotel
This hotel provided outstanding service. We stayed at the location for eight days and felt at home by the staff every moment we were there. Westin has always been a wonderful place for us to stay but the Napa Hotel staff helped make our stay perfect.
May 19, 2013
Rated 5 out of 5 by Fred complaint
We enjoyed this hotel and the staff was exceptional with their continual greeting.
My two negative comments follow, The time for daily room cleaning was too late - 4 to 5 pm impeded our entertaining friends in our room and or getting ready for dinner.
Also our last night while dining aprox 5:30 pm in The Bank, our dinner was disrupted as the staff started to remove and then rearrange all the tables around us. When ask what was going on we were told that they were preping for arrival of rock festival people at 10:00 pm. Not what I expect from Westin for any guest. At least we should have been advised that this was going to happen and then we would have selected another diner location.
May 14, 2013
Rated 4 out of 5 by Verified Reviewer Service has improved
I have always enjoyed the rooms at this hotel and the meeting facilities are great. I have visited this hotel twice a year for the last four years. The valet and bell boy desk were very helpful this visit. The bartender/bar manager(Bobby) made our visit particularly better this time. He made recommendations on great restaurants and provided better more personal service than our group has ever received.
May 9, 2013
Rated 2 out of 5 by Tomatogod Disappointing
Westin usually is a great choice, not this time unfortunately. Wifi is s l o w . No refrigerator for my medicine? Heavenly crib? far from heavenly. The door for the restroom is a poor design, it does not close properly, everyone can hear your business when your doing it, it sounds like your using the restroom with the door open.
May 7, 2013