Rated 5 out of 5 by Deacon1 Personal Service
The people at the desk where OUTSTANDING.
Matt and Remy went out their way to insure we had a pleasant and relaxing visit. Both my wife and I have traveled around the world and one of the most important aspects of any business is service. I look forward to our next visit.
The out door bar was priced well and very cordial.
June 17, 2013
Rated 5 out of 5 by Jay66 Excellent Stay, Excellent Service, Excellent Accomodations
I stayed here in Nov 2013 (for the 1st time) and liked it so much, I came back in Mar 2014 for 5 nights. Overall, the stay was excellent.
Platinum recognition was excellent, upgraded to a 2BR suite. The suite was perfect for my family of 4. Also took breakfast as my amenity and enjoyed an ample breakfast buffet each AM. Also excellent.
This time, we took advantage of the free bike rentals, ate on-site several times (food was very good), rented kayaks... only thing we missed was the boat to the beach.
Yes, the place is a little secluded but not that secluded. The supermarket is under 3 miles away and downtown Cape Coral is not much further. There's also a great park on the edge of the property. You will need a car though.
The hotel was full during my stay and we never had a problem finding place by the pool. Service was excellent on all fronts. My only comment (that others have made) is automatically adding a tip on the bill at one of the restaurants. I'd rather add my own tip.
Excellent stay. I will be back.
March 23, 2014
Rated 3 out of 5 by Toronto90001 overnight in cape coral
hotel was nice. clean. friendly staff. food service was not great. restaruant got our orders wrong, and didn't do anything to correct it - room service was quick and efficient, but quality was poor.
Overall, nice hotel, but very disappointed with food service - not like most Westin experiences.
February 24, 2014
Rated 5 out of 5 by Eldempire Sunset Dolphin Boat Ride was AAA+++
As we have kids, the Sunset Dolphin Cruise was awesome. The Captain and staff was fantastic and it made our stay excellent. We saw so many dolphins it was the highlight!! The free boat ride to Ft, Myers Beach was also special for the kids.
Having the boat rides at your facility is such a big selling point for families!!
July 22, 2013
Rated 5 out of 5 by pouchmama Wonderful Room and beautiful setting
We just left your beautiful hotel after a wonderful stay. The room was perfect with a great view from the veranda. The pools were great. Probably the highlight was the Nauti Mermaid open air bar/cafe that we enjoyed each night at sundown. A perfect setting. We will definitely be back.
March 7, 2014
Rated 5 out of 5 by Gatorreek Wonderful stay!
My wife and I chose the Cape Coral Westin for it's secluded location for our short vacation. We were offered an amazing room upgrade when checking in. We were constantly impressed with the wonderful and professional staff as well and the cleanliness and of the room and facilities.
The Cape Coral Westin is a MUST STAY!
April 22, 2013
Rated 5 out of 5 by bobrai A Resort worth returning to
From check in to check out my stay was fabulous. The registration personnel (Ann Marie) greeted me and took care of my needs. The valets were very personable and served us well. The restaurant server was very friendly and attentive. I regret I forgot to bring platinum cards with me to give out for outstanding service
June 30, 2013
Rated 5 out of 5 by AMS6520 2nd Time Stay
This was my 2nd stay at Marina Village in the last 3 years and I can't wait to book a 3rd. Our 1 bedroom suite was clean and quiet and had all the amenities of home. The front desk staff was friendly and answered any questions that I had. If you are looking for an upper end resort, this is the place to go.
January 15, 2014
Rated 5 out of 5 by Belinda1971 Wonderful place to stay!
We stayed for a week over spring break and this place exceeded our expectations! Very attentive staff, excellent food and drinks, beautiful and spacious rooms. The marina is gorgeous and views were excellent. We would definitely come back for another visit!
March 25, 2014
Rated 5 out of 5 by ALLENB Westin Marina-11/3/13
We were very pleased with our recent stay and vacation at the Westin Marina. From check-in to check-out all the staff we came in contact with was very friendly, helpful and positive in their interaction with us. The unit was lovely and well appointed. We will look forward to returning in the near future.
November 3, 2013
Rated 5 out of 5 by Dita Relaxing experience3
The hotel manager and staff were very accommodating of our large families' requests and have given outstanding service. The suites were clean and very nice. We enjoyed spending time at the pool. The restaurant served amazing food and staff were very courteous. We had a great time and will definitely be back.
September 9, 2013
Rated 3 out of 5 by jrse Hotels needs some improvements
water softener over softens, water pressure is horrible, shower lacks any umph, check in is too long and confusing a process( this has been a consistent experience with me staying at this location)- staff does not listen to requests like lower floor near elevator as an example, very stingy on upgrades ,
November 18, 2013
Rated 5 out of 5 by Hermie57 Best property we have ever visited.
As an SPG member we upgraded to a 3 bedroom suite overlooking the water. The room was spectacular with a kitchen, dining area, family room, large bedrooms, large balcony, 3 bathrooms, and 4 TVs. Staff exceeded expectations in every way.
April 1, 2014
Rated 4 out of 5 by debster57 cape coral
My overall feeling is that the hotel is greatly understaffed. There were 3 key people who stuck out due to their friendliness and helpfulness, Christine(pool) EJ(front desk) and Jason(bellhop). Service was not typical of a westin. You often waited a long time in the lounge unless you went up to the bar. Unless Christine was working, there was no service at the pool. Housekeeping was not consistent, as far as cleanliness, towels, and hours. We left our room at 8 every day and didn't come back till 4, 2 days they were just getting to our room and the hotel was not filled to capacity.The pool is quite small for such a big hotel, there are 2 other pools down the road but do not have food or bar service.The hotel was pretty isolated as far as location, you definitely need a car as evey thing is about a 30 minute drive.
Overall it is a very nice hotel that was previously owned so maybe they are still transitioning. There was construction going on during our visit. The rooms are really nice.
April 13, 2013
Rated 5 out of 5 by Bradb88 First try here...and NOT the last!
What a great hotel! Although it was only 1 night, it was last minute and I've been waiting for a Starwood property to appear in the SW region of FL for a long time now. Derrick from the front desk area in an asset every hotel should have. Thank you all for the wonderful stay and I will see you soon!
March 11, 2013
Rated 3 out of 5 by Topknot Fabulous Staff
Staff was awesome but the cleanliness was NOT!. Only on our last night was the room acceptable. The gym was dirty. No one was paying attention to the lack of towels or filty floor
Terraces had dust bunnies and garbage all about.
April 1, 2014
Rated 5 out of 5 by CLEken The Finest Property I have ever stayed at
I travel many miles and stay in over 50 properties each year...and this hotel is the FINEST hotel I have ever stayed at....A terriffic staff and an exceptionally clean and modern property...I would highly reccomend you stay at this property if you are in the Cape Coral area.
February 13, 2014
Rated 5 out of 5 by Pat46 In house restaurant
The only thing that to us that was not spectacular was the food at the restaurant. I had the tenderloin of beef and has difficulty cutting it and could not eat it because it was so tough. My husband had the grooper and he said it was very dry. Would not recommend the restaurant on sight.
May 30, 2013
Rated 4 out of 5 by Tom2104 Coral Gables forgotten
Even though I had a 2 room suite I did not feel at home at the hotel. The restaurants were crowded and you almost had to go elsewhere for a meal. The staff was not very accomodating even though the smile seemed friendly.
March 26, 2014
Rated 3 out of 5 by Gilligan New property
Nice property and clean. Just opened so they were green with a few niceties that Westin usually offers. No water or menus in rooms. Restaurant slow service and no flexibility with changing from double to king beds. I am sure these will improve as they gain experience. Nice location.
January 2, 2013
Rated 5 out of 5 by JMel Great hotel!
My husband and I went there for a two day getaway and I cant wait to go back with the kids! My only issue is that they said they have three pools but we could only find one(and their map only list one). The pool is very small for such a big hotel. Overall a great place to stay!
June 24, 2013
Rated 5 out of 5 by Denk Great Hotel
SPG upgrade was a pleasant surprise. We got one of the 1-br suite with full kitchen! Staff was great including the front lobby. We did have a leak in the refrigerator, but maintenance repaired it right away.
March 26, 2014
Rated 5 out of 5 by Mika Quiet getaway
We were very comfy in our one bedroom suite and cooked our own meals in the wonderfully well equipped kitchen. The view from our balcony was fabulous as it overlooked a natural preserve. We marveled each morning at the tranquility and absolute peace and quiet it afforded us.
March 16, 2013
Rated 4 out of 5 by FINCHY jUST BOOKED THIS RESORT
You can read all the reviews, but you do not need to, Just Booked it.
This place is great, we had a great time.
We missed IT,
The pool at the Health Spa was out of this world, you need to bring your towles from the Resort and get cooler with ice for your drinks and enjoy.
July 31, 2013
Rated 3 out of 5 by DeeB Did not live up
We were disappointed with our VERY delayed check in. Every morning dealing with our "free breakfast" amounts were different as to what we "owed". Never could get a correct answer.
April 6, 2014
Rated 2 out of 5 by Judy Unhappy ending
The first night I checked into the Westin, there was a bug on the bed. I informed the front desk and they were kind enough to offer to move me to another suite. Upon my arrival at home I discovered an additional charge on my bill for $31. I called the accounting department 3 times to have it resolved. The first time, the man in accounting assured me he would "call me back" and never did. The second time, no-one responded and finaly I called a third time and the charge was for 2 alcoholic beverages and I am a non drinker, and the previous charges show cranberry juice on my bar tab. I was then again assured by Eric that the charge would be removed and he would email me the confirmation, and today, still no email. I was traveling on business and I know our corporate uses this facility regularly. I was disappointed in the followup provided by the accounting department. Though my travel expenses are reimbursed by our corporate office, this overall experience on the back end was very disappointing, and lacked followup.
March 4, 2013
Rated 5 out of 5 by Kate awesome stay
We enjoyed our stay very much. The staff at this hotel were very kind,courteous,and helpful. Marcos went far beyond our expectations with any questions and/or requests. He is truly an asset to Westin.
March 27, 2014
Rated 5 out of 5 by Chuck49 Deserves Recognition
Westin Cape Coral is an outstanding hotel with much to offer as a resort and as a convention site. The rooms are first class all the way and the views across the Chattahoochee River and Sanibel to the Gulf are outstanding. I would recommend it highly to my best friend.
June 18, 2013
Rated 5 out of 5 by Samor The Westin Marina Resort Cape Coral
Such an amazing place! That;s why we returned two years later during the same week. I think that this will be our favorite Florida place!
Everything is just over the top, and there's really not much more to say about it! Very wonderful visit and we will be back again!
June 11, 2013
Rated 5 out of 5 by FrickandFrack Love this hotel
This is a great hotel. The staff was friendly and made us feel right at home. The hotel has a wonderful marina where you can walk and watch the manatees. The hotel is like new and very clean. Lots of free parking inside and outside. We were very pleased with our stay.
March 18, 2013