Rated 3 out of 5 by PhillyFan Tobacco smoke issues
Good location. Great view of lake. Good service by bell. Room was fine when we checked in but upon return from evening out, room had strong aroma of tobacco. Hotel does not have deionizers and couldn't change room. HVAC was loud and didn't help smell (may have made worse). We were told room would be 'fixed up' the next day. Whe re returned to room later in day, only had fragrance mixed in with tobacco smell, not deep cleaned and no change in HVAC filters as we suggested. We finally had our room changed but new room also had smell of tobacco, though less.
Hotel needs deionizers, ability to deep clean rooms, and willingness to change filters and do whatever is needed to make the room tolerable. Different type of smoke detectors should be evaluated to 'catch' offenders who make others miserable.
June 20, 2012
Rated 4 out of 5 by JOB3600 Nice People but...
When we arrived, the check in procedure was well-greased and we were up to our room quickly. However, the room safe was loose and a repairman had to come up to fix it. Then, our television came on spontaneously at odd hours, daily around 1 to 2 AM and had to be turned off. It also came on at other hours, as if the people next door or somewhere could control the darn thing.
The staff are great and very efficient, pleasant, and helpfull. Location is central and the view of the lake is a bonus.
July 28, 2012
Rated 3 out of 5 by Coco66 SPG Floor
The staff was pleasant and helpful but I felt that the hotel was shabby, I was on the SPG preferred floor which in my opinion was filthy. Stained carpets, chipped paint everywhere. My room was nice but the bathroom was looking worn and tired. Again chipped paint and dirty wastebaskets with something that had dripped all down the side of it was in my bathroom.
July 31, 2014
Rated 5 out of 5 by Shya3 Walking Distance
Perfect walking distance for my family from Rogers Center, Ripley's and Union Station.
August 25, 2014
Rated 5 out of 5 by dukeisking Excellent visit
All team members were attentive and offered assistance. Our room met our needs very comfortably as did all amenities (restaurant & gym/pool). Our only concern was the party boats that circled below our window until the early hours of the morning. With window closed we were able to enjoy the beat of the music they were playing, even if we did not want to. Made for a short nights sleep.
July 24, 2014
Rated 5 out of 5 by Chavie This hotel made me feel at home
I spent my 73rd birthday at the Westin Harbour Castle Hotel. The staff was great and the room was beautiful.
August 23, 2014
Rated 4 out of 5 by Fred54 Points to consider
This hotel offers good food, but you have to wonder why more customers don't visit the restaurant. There were almost 1000 people involved in our conference over 4 days; I was one of 20 people having breakfast in the Mizzen. Does no one care if the restaurant is under-utilized? What about the lunch menu?
I am quite sure that if you offered a hot buffet for $19.99, juice & coffee included, you would get a lot more clients at breakfast. Someone needs to restructure the food services offered.
August 19, 2013
Rated 1 out of 5 by Notahappycamper101 My stay at this hotel
Spa was great , pool was great Customer service very quick to respond
August 25, 2014
Rated 5 out of 5 by Jefe609 Great Location!
Great hotel with an excellent location on the waterfront - superb views of the lake. Good sized room with a great shower. Ordered room service one evening and it was prompt and well prepared. Convenient access to the conference facility. I flew in on Porter Air at the downtown airport and the transfer could not have been easier.
August 4, 2014
Rated 2 out of 5 by Kay920 Bad Recommendation
Phone and TV did not work upon arrival. Second day toilet did not work. Two day stay and three maintenance calls. Was informed that there would be no adjustment in price in spike of these inconveniences because my reservation was purchased through a third party. I am a hard working person with an average income and was hoping for a really special visit to create some awesome memories for my grandchildren. It turned out to be so many problems that it created memories of a different sort.
August 6, 2013
Rated 5 out of 5 by FlyDog Excellent Service
My organization used The Westin Harbour Castle as our host hotel. The hotel appearance and staff matched the level of elegance required for our guests.
Personally, I had an issue during check-in. The manager on duty at that time, Jeffrey, was extremely professional and accomodating in working with me to find a resolution.
We will definitely use The Westin Harbour Castle as our host hotel for our function next year. I will also definitely choose the hotel next time I travel to Toronto.
August 30, 2012
Rated 1 out of 5 Worst Experience Ever!
We arrived at the hotel a bit early so we decided to leave our bags with the hotel desk so we could go walk around the city. During the process the guess services manager (Linda) dropped my bag, breaking my laptop. She didn't even have a chance to explain to me how anything worked or even hand me a bag ticket before the incident took place. After multiple attempts on my part to get this issue resolved the management team just brushed everything under the rug. The date of the incident was May 24 and I am still waiting for a resolution. Bin Sadoon was probably the least professional and the absolute worst at communicating with anyone. My last communication with anyone was July 24 when Bin stated that the check was in the mail, just like all of the rest of his empty promises it has not happened. If I had to do it all over again I would stay at a roadside motel before coming here. There is absolutely nothing special about this hotel. The only thing that it had going for it was its guest relations, and that was non existent.
August 12, 2014
Rated 5 out of 5 by RickM21 This hotel is in a great location
The view of the harbour was amazing. There were many things that were within walking distance.
August 23, 2014
Rated 4 out of 5 by dckate The Hotel on the Beautiful Lake
The staff was extremely attentive, helpful, and pleasant. At the SPG desk, there was a slight backup - another staffer popped right out of the office to relieve the time pressure for us. The Mizzen breakfast buffet was great - not cheap at $22 but very complete and good. Our room was small-ish, but clean and overlooks Lake Ontario and the ferry slips below - a fascinating view any time of the day! A bit difficult to enter the hotel because of construction but that will pass, I'm sure.
June 10, 2013
Rated 2 out of 5 by SG1980 The hotel needs improvement
I stayed alone in room 714 this week and I was disappointed with the service and the hotel. The phone instruments in my room didn't work. I wasn't informed that I am getting a room with a special needs washroom. The water would flow out to the rest of the floor b/c there was no bath-tub and the shower curtains were too short. My cooler didn't work, and when I asked for a bar fridge the lady replied to me that I will be charged extra, when I have never paid for a mini fridge in any of the other hotels in North America. We weren't informed that WiFi was charged, when many of the small coffee shops and big hotels have free WiFi. There was too much noise from the room next to me. I couldn't sleep the first night of my stay there.
The food catered at the conference was good. The fitness facility was decent.
February 23, 2013
Rated 2 out of 5 by Irishowl Average - Could be Great
The location is excellent. We had a warm greeting. Unfortunately, our room, which was very nice, had a room of loud drunks next to us. They kept us awake. They left and we finally got to sleep. they returned at 3:20 AM , drunk and loud. Has to call security. They finally came and got them quiet. However our peaceful night's sleep was lost and what was to be an enjoyable evening was not. I thought the hotel should have adjusted bill for this. They did not. Internet should be free.
April 3, 2012
Rated 5 out of 5 by Richard2781 Comfort, convenience & luxury
Sited in excellent location for access to the harbor and transportation, this hotel has comprehensive amenities, beautiful esthetics and luxurious comfort.
August 18, 2014
Rated 4 out of 5 by Frank513 A good hotel in the heart of Toronto
Service from staff members was excellent.
Nice environment in general with good music. My balcony needs TLC with the growing plants in between slabs but overall a nice experience. I will visit again.
August 14, 2014
Rated 3 out of 5 by machomango Nice hotel, under delivers
Had a conference here, got the conference rate (196$ plus tax and other 'fees'). Nice sized room, good view. For this much, was surprised that internet (wifi or wired) was NOT included, required additional 15$/ day for internet. Thats 75$ for a 5 day stay, plus taxes.
Not much in terms of food or entertainment in the immediate area, needs a good 10 minute walk to closest nice restaurant, or a taxi cab to entertainment area. Which in Canadian winter, can be less than pleasurable.
December 9, 2013
Rated 5 out of 5 by Mother15 ABOVE AND BEYOND!!!!!
We arrived very early in the morning and were only staying overnight. I purchased two rooms, but they were not ready for us when we arrived because check out was not until 11 or 12. We expected to wait awhile for the rooms but the attendant at the desk said she would put a rush on it. Indeed she did. We had our rooms within the hour and also beside each other which I had requested. They went above and beyond and I would not hesitate staying here when in Toronto. Thank you staff
April 29, 2012
Rated 5 out of 5 by jp2013 Red Sox road trip Westin Toronto
My wife and I stayed at the Westin for the 1st Blue Jay - Red Sox series in April 2013. The Westin was fabulous, got an upgrade, even though my stay didn't qualify as a Starpoints eligible booking because I had booked it thru British Airways using Avios. The staff was great, from the Front Desk to Housekeeping. The location was great, not too far from Rogers Centre, the walking directions we got from the Concergie were spot on. My wife got to shop, and I got to see the Red Sox!
May 11, 2013
Rated 2 out of 5 by bobby48 Guest service deficiency
Facilities were comparable with other hotels in that market price. However I am very dissatisfied with having to pay excessive daily wifi rate to have internet service in my room. To leave the comfort, safety and privacy of my room and move to the public lobby is not acceptable. Non payinging guests can use it for free, and paying guests are required to go to the lobby for a service that is free in most coffee shops. Makes wifi devices without data plans useless. Not impressed.
November 28, 2012
Rated 5 out of 5 by MomsDayConcert2014 Excellent stay
Everything was top notch from the moment we pulled into the parking garage. Staff was attentive and courteous.
Check in was great and we even managed to get a room with a lake view.
Room was clean, spacious and quiet.
My only complaint if I were to have one is having to pay for in room wifi. Wifi was complimentary in the lobby so was fine just not as convenient.
Overall, we are extremely pleased we chose the Westin Harbour Castle and will definitely return.
May 13, 2014
Rated 5 out of 5 by FLJAR Step up from the Sheraton Centre
Nice hotel, great view (if you get a lake view room), great staff.
August 22, 2014
Rated 3 out of 5 by generalmotors2135 Need to upgrade rooms
Very high priced for what we received. Not even a microwave, which I have had in hotels for 79.00/night. It cost me 249.00 for one night plus 40.00 parking . That is 300 plus taxes tips etc. Needless to say I spent 2 nights! Then very sad to find out from other guests that they paid 100 less than I did. Baggage guy rushed us beyond belief when no one was even checking out. He dropped my sons skates which bounced off the pavement and resulted in me having to take his skate blade in to be returned upon arrival home. Not to mention he dropped our bottles of alcohol and my nine year old daughter noticed he had punctured a beer can upon jamming our luggage in to our trunk ! Which she in fact had to run to the garbage can. He quickly held his hand out for his tip, which we gave. We will not ever stay there again!
January 5, 2013
Rated 4 out of 5 by concertfun Nice Hotel
We stayed at Westin Harbour Castle for one night to attend a concert at the ACC. The hotel is within easy walking distance to that venue. The valet parking was convenient, check in was easy and room was what we reserved and ready on time. The staff were all very friendly and helpful. The beds were very comfortable and the room was clean.
July 28, 2014
Rated 5 out of 5 by TWM2013 Nice touch from the hotel.
We staid on a Saturday night to take in a Leafs game to celebrate my wife's birthday. After getting back to the room after the game we were presented in our room with two pieces of cheesecake done up with her name and happy birthday written in chocolate. Very nice surprise for my wife and just from the checkin person asking when we checked in. Nice job by David who signed a very nice card that accompanied the deserts. And to top it off the leafs won in OT. Great little stay.
October 14, 2013
Rated 5 out of 5 by mammouth great hotel
great location, great pool, great tennis, the concierge gave us very good informations,
August 20, 2014
Rated 4 out of 5 by WeezieCT Overall, a lovely hotel
The hotel is very nicely appointed with a lovely lobby area; valet and front desk staff very courteous and helpful; delicious food, albeit pricey; very comfortable bed. A few issues: the coffee pot overflows due to the large coffee pod stuffed into a small holder. The water cannot drain through fast enough, so it leaks all over the place. Skipped the coffee and drank tea instead (after cleaning up the mess). The location of the ice machine is creepy. (26th flr.) One must enter through a door into a hallway with service elevators and equipment alongside the wall, go to the end and then turn right into a separate room with more supplies and an ice machine. Too remote and utilitarian, and not a place I'd ever want to find myself alone again. Nevertheless, I would definitely stay at this Westin again if in Toronto.
September 22, 2013
Rated 3 out of 5 by GL13 a Westin that could be anywhere on Earth
I stay at a lot of Westins, of variable quality, and this one is at the better end of the spectrum. Comfortable room with a sofa and a good desk, though the bathroom was cramped. In-room menu identical to that in a dozen other Westins -- tasty, but can't you try to reflect your geographic and cultural location in the menu somehow? Very friendly staff -- hey, this is Canada! Good location if you need to reach major highways quickly, but harder if you want to explore on foot.
January 20, 2013