Rated 5 out of 5 by Tsun Excellent Hotel
This hotel provided outstanding service. We stayed at the location for eight days and felt at home by the staff every moment we were there. Westin has always been a wonderful place for us to stay but the Napa Hotel staff helped make our stay perfect.
May 19, 2013
Rated 5 out of 5 by Alicia61 Great Hotel, room very comfortable
My husband and I enjoyed our stay very much and will return. We found our suite amazingly comfortable and loved that we could walk to restaurants. The the guys that parked our car are very nice and helpful as if your staff at the bar and front desk.
October 11, 2012
Rated 5 out of 5 by Patrick Beautiful property with great amenities
The property itself was beautiful and well maintained. They offered some additional services that put it over the top, such as daily wine tasting and free messages in the lobby. Additionally it was in a great location, just a short walk downtown.
June 8, 2013
Rated 4 out of 5 by redforme beautiful facility, inconsistent service, $2.79 coffee?
Rooms are beautiful and comfortable, except for outside valet area. Noisy!
Free coffee only for gold and platinum? $20/day fee for exactly what? Not everyone parks a car, and for that, one would expect a better gym or at least another elliptical.
February 15, 2013
Rated 4 out of 5 by gregh1 Bad Pool
No service at the pool….One guy came out and I ask him two times for a menu and drink list. He served some people at the pool but just totally ignored us after we ask twice…Very surprising for a Westin
July 28, 2014
Rated 5 out of 5 by NapaAshleigh I though tI knew... I had no idea!
My brother Justin works at the property and secured a room for my wedding night. The Staff expecially Spencer, Sean, and Jennifer were amazing. The room was perfect and apparently i even snored the bed was so comfortable.
July 2, 2014
Rated 4 out of 5 by Runner29 First trip to Napa
Overall the Hotel is gorgeous. The staff is friendly and the rooms are spacious.
Our air conditioner did stop working one night. We called to have it repaired late in the night, but the fix did not work.
July 24, 2014
Rated 5 out of 5 by Pivien Wonderful hotel with great features
My husband and I stayed at this hotel with our pooch for our anniversary. The staff were so friendly and provided excellent service, even for our pooch! Matt parked our car, promptly took our luggage to our room and provided us with great suggestions on where to eat. He made us feel so welcome. We love the food at the BANK restaurant near the lobby. The gentleman who checked-in our stay was also wonderful.
Minor changes we would hope to see on our next stay:
To lessen the wait at the check-in/out counter
A tad more acknowledgement of service at the BANK bar.
Do not charge for the bottle of water in the room and offer free coffee. It really does not make any sense. We drank the water thinking it was complementary. With the price staying at this establishment we feel a free bottle of water would be a nice welcome gesture. Any snacks and beverages the hotel would like to charge the guests should be placed in the room frigerator. Just a suggestion.
Otherwise, we like this hotel very much and do look forward to staying at the Westin again soon.
June 19, 2013
Rated 5 out of 5 by DeNovo Overall great experience
This was our fourth stay at the Westin Verasa. The experience was enjoyable. The only downside was the rude and loud wedding party that kept us up (:the hotel manager was very responsive to our concerns.
July 23, 2014
Rated 5 out of 5 by Action Great customer service
The hotel staff went out of their way to make sure our stay was hassle free. One unexpected nice touch was the comp water in the room each day. Most hotels drop a bottle at the begining of the stay and forget about you the rest of your stay.
February 25, 2013
Rated 5 out of 5 by kapara Best service of any hotel I have visited.
Our stay here was fantastic. The service here was more than expected. Staff were very friendly and helped us with all of our needs. We came with our 3 children and we had forgotten one of the swimsuits and the Manager provided one for us.
February 28, 2014
Rated 5 out of 5 by ruthiw A real gem
This Westin is a step above many others. Great location! Attentive staff from the second one arrives. The staff tripped over each other to be certain that we had the best experience possible. I would never stay anywhere else in Napa again.
November 18, 2013
Rated 5 out of 5 by rstew17 The only place to stay in downtown Napa
We stopped here on our way down to Carmel Valley for a couple nights and had a wonderful time at this property. An incredible room (1096) with a staff that rivals any five star hotel around the world. Tim at the front desk was awesome.
April 18, 2014
Rated 3 out of 5 by Flynn Rude Front Desk Staff
Jessica at your front desk, who unfortunately checked us in, was rude, rude, sloppy and just plain nasty.. She needs to work far away from the public. She was so rude my wife wanted to cancel our reservations and move to another property.
September 18, 2012
Rated 5 out of 5 by BillyB Large rooms and friendly staff
My wife and I went to Napa Valley for medical reasons. Since we are SPG members we stayed at the nearest Starwoods hotel which was the Westin. We enjoyed our stay with them so much that we would return to the Westin Verasa for a vacation.
February 13, 2012
Rated 5 out of 5 by Kevin88 Perfect stay in Napa
Staff was friendly and attentive. Often greeted our party by name.
Suites were comfortable and peaceful.
Easy free valet parking
Close to the Oxbow market and downtown Napa and wineries. Well located for fine dining and wine tasting.
March 9, 2014
Rated 5 out of 5 by carolinagirl123456 Elegant Retreat
Luxurious, relaxing, modern, clean, spacious, elegant. What a lovely hotel! The staff are very attentive, friendly, and courteous. Everything detail was attended to. As a business traveler, I'm very appreciative of this elegant retreat.
January 16, 2014
Rated 4 out of 5 by Lpslps room service sucks
room service is expensive and poor. Service is slow--so hot food arrives cold. Details (like the pecan's to go with the oatmeal) are forgotten. The menu entry for"sweet bread" is delivered as white bread.
Avoid room service if you can.
April 2, 2013
Rated 5 out of 5 by Carob Weekend Stay
We were very surprised with the spaciousness of our room and with the room's amenities. In traveling to the Napa Valley in the future. we will definitely consider staying here again.
August 3, 2014
Rated 5 out of 5 by Aussie6 What you would expect from a Westin
This hotel is large and well located at the southern end of the Napa Valley (which makes it an easy drive from SF)
We ate at Bank upon arrival which was excellent although were poorly advised by our waiter regarding winery visits...
August 7, 2013
Rated 5 out of 5 by Vaslaw Best Westin So Far!
This is probably the best Westin I have stayed in as of yet...room was great...friendly staff...great location. While other friends were staying in the Napa boutique hotels there was no doubt this was the better if not best choice!
July 27, 2012
Rated 5 out of 5 by MAL22 Excellent Place to Stay in Napa
This Hotel is in an excellent location with easy access to the city as well as numerous wineries are just a short distance away. If planned ahead of time, room rates are very fair for the area.
July 19, 2014
Rated 5 out of 5 by FLAero52 Great hotel for Napa stay
I stayed in a 2 bedroom suite. It was fabulous. Best beds ever! Clean, nicely decorated. Great shower, robes, towels.
The gym was clean and had great equipment. I used it every day that I was there. I highly recommend this hotel.
October 4, 2013
Rated 5 out of 5 by tom1800 This hotel has a great feeling!
The 1 bedroom suite is modern and extremely comfortable. Bathroom is very roomy and the nice soaking tub was just what I needed! The lobby surroundings were also very welcoming, and the courtesy of the staff was appreciated.
January 13, 2014
Rated 5 out of 5 by dsr77 Great Napa Stay and Visit
Excellent hotel experience and very friendly staff. We extended our stay because we were so comfortable (total of 4 nights - our longest hotel stay). My wife, 2 year old and I had a great stay and great first visit to Napa.
June 6, 2012
Rated 5 out of 5 by Wayne59 Great place to stay in Napa
Wonderful hotel with very helpful staff. The room was beauitful and bed was as comfortable as my home bed. The staff was very attentive and always very chearful. The only problem was the weak wi-fi and Internet connection.
April 11, 2013
Rated 3 out of 5 by lubigolf Close the pool early
The current hours of the pool are till 11pm. I was awoken @ 10pm with drunks yelling the "F" word over and over. Again at !0:45 pm two drunk women were yelling at each other. Close the pool at 9pm or police the pool area.
August 29, 2012
Rated 5 out of 5 by Heidiam Relaxing atmosphere
We went for a girls getaway and very much enjoyed the ambiance, the staff, and the HUGE guest rooms! We were lucky enough to have a quiet room with a view to the north of the hotel. Would totally go again (and will!)
March 12, 2014
Rated 3 out of 5 by WinoSS room next to elevator.
Our room was next to the elevator and we heard every elevator movement especailly in the early morning. I would at the least tell your patron about the location next to he hotel. It made our stay most unsatisfying.
January 13, 2014
Rated 4 out of 5 by cat1217 platinum
no platinum upgrade
location of room was horrible
front desk clerk not at all helpful .
according to website day of arrival there were better rooms available but according to desk clerk not for us!
June 10, 2014