Rated 5 out of 5 by ruthiw A real gem
This Westin is a step above many others. Great location! Attentive staff from the second one arrives. The staff tripped over each other to be certain that we had the best experience possible. I would never stay anywhere else in Napa again.
November 18, 2013
Rated 4 out of 5 by JanetA Starwood Gold should be treated like Gold.,
Beautiful facility with great helpful staff. If you book with points you are confined to the least desirable rooms. I thought it was an all suite hotel and found myself in a normal room. I had used more starpoints that at other hotels and was expecting a minisuite.
August 27, 2013
Rated 5 out of 5 by sfo57 Excellent Stay
Our stay in Napa was outstanding. We had dinner reservations with wine pairings at La Toque for our 30th wedding anniversary and did not want to drive dinner. The dinner was stupendous (as usual) and the room was all that we expect from Starwood. We will be back again.
February 10, 2012
Rated 3 out of 5 by Lisa3466 Hotel was OK.
I didn't love the location of the hotel. I felt the room was on the small side along with the bathroom which was also small. There was a stained duvet cover on our bed, that my husband had housekeeping change. Overall I would say the hotel was average, nothing special.
October 1, 2012
Rated 5 out of 5 by Steve88 Fun fun fun
The service upon arrival made us feel welcome and continued thought our trip. The staff was friendly and the suite was very comfortable . The bed was heavenly. The shower made you not want to leave.
Within walking distance to the downtown area made all the difference.
December 25, 2012
Rated 5 out of 5 by tmac10 Awesome hotel!
This hotel is right in the middle of Napa. Walking distance from downtown and oxbow market. The hotel had a card and a bottle of champagne for our birthdays waiting for my boyfriend and I on the kitchen table! So cool! Thanks Napa Verasa for making a memorable b-day!
May 4, 2013
Rated 5 out of 5 by SueJ Wonderful Experience
This is the 1st time we stayed at a Westin, and we'll be back. The hotel was fantastic and I cannot say enough about the helpful staff. The valet team, in particular, we very pleasant and helpful. I would highly recommend this hotel to anyone visiting Napa Valley!
April 8, 2013
Rated 5 out of 5 by Tamisfamily family time
Spent a wonderful time with family and friends. We all slept comfortably and were well taken care of. Strolling distance to morning bakery a plus. River view with full moon spectacular. Able to score the LMFAO shuffle while son taught me in the hot tub. Yipee!
January 1, 2013
Rated 5 out of 5 by SPGscottsch Beautiful place
Excellent location, beautiful facility. Late nigt room service could be better. Cold pre made sandwiches and dessert was a disappointment after a late arrival.
Late check out was easy. No status recognition at all. I had to call the next day for an amenity.
June 27, 2012
Rated 3 out of 5 by kbc10 courtyard
While the courtyard was very enjoyable during the day, at night it turned into a frat party. The noise until late in the night was obnoxious. Not what I wan for a vacation. I will not visit this hotel again, and will strongly encourage other not to either.
April 11, 2013
Rated 4 out of 5 by AZHowardT Anniversary Celebration in Napa
The staff at Verasa were wonderful. They made my wife and I felt very special and paid attention to all of our needs. We would have no hesitation recommending this wonderful hotel to our friends and family if they are looking for a place to stay in Napa.
July 6, 2012
Rated 5 out of 5 by Chihuahuatravels Napa Chalet
This property looks like a lovely ski resort. The rooms are new and lovely and the staff is friendly. There is a nightly wine tasting and on Thursday and Friday they have lobby massages by the fireplace for those exhausted by the rigors of wine touring.
November 16, 2011
Rated 4 out of 5 by Dotys5 Comfortable and Serene
We truly enjoyed our repeat stay at this beautiful property. The staff wasn't as friendly or as helpful as our first stay. We asked to have our bags picked up but no one showed up. I had to go to the lobby to get someone! But overall a very nice hotel.
January 4, 2013
Rated 5 out of 5 by Tsun Excellent Hotel
This hotel provided outstanding service. We stayed at the location for eight days and felt at home by the staff every moment we were there. Westin has always been a wonderful place for us to stay but the Napa Hotel staff helped make our stay perfect.
May 19, 2013
Rated 5 out of 5 by Alicia61 Great Hotel, room very comfortable
My husband and I enjoyed our stay very much and will return. We found our suite amazingly comfortable and loved that we could walk to restaurants. The the guys that parked our car are very nice and helpful as if your staff at the bar and front desk.
October 11, 2012
Rated 5 out of 5 by Patrick Beautiful property with great amenities
The property itself was beautiful and well maintained. They offered some additional services that put it over the top, such as daily wine tasting and free messages in the lobby. Additionally it was in a great location, just a short walk downtown.
June 8, 2013
Rated 5 out of 5 by Tbone65 Great Hotel
Only stayed 1 night. But it is a very nice hotel and staff was great. will definitely stay again.
January 12, 2014
Rated 4 out of 5 by redforme beautiful facility, inconsistent service, $2.79 coffee?
Rooms are beautiful and comfortable, except for outside valet area. Noisy!
Free coffee only for gold and platinum? $20/day fee for exactly what? Not everyone parks a car, and for that, one would expect a better gym or at least another elliptical.
February 15, 2013
Rated 5 out of 5 by Pivien Wonderful hotel with great features
My husband and I stayed at this hotel with our pooch for our anniversary. The staff were so friendly and provided excellent service, even for our pooch! Matt parked our car, promptly took our luggage to our room and provided us with great suggestions on where to eat. He made us feel so welcome. We love the food at the BANK restaurant near the lobby. The gentleman who checked-in our stay was also wonderful.
Minor changes we would hope to see on our next stay:
To lessen the wait at the check-in/out counter
A tad more acknowledgement of service at the BANK bar.
Do not charge for the bottle of water in the room and offer free coffee. It really does not make any sense. We drank the water thinking it was complementary. With the price staying at this establishment we feel a free bottle of water would be a nice welcome gesture. Any snacks and beverages the hotel would like to charge the guests should be placed in the room frigerator. Just a suggestion.
Otherwise, we like this hotel very much and do look forward to staying at the Westin again soon.
June 19, 2013
Rated 5 out of 5 by Action Great customer service
The hotel staff went out of their way to make sure our stay was hassle free. One unexpected nice touch was the comp water in the room each day. Most hotels drop a bottle at the begining of the stay and forget about you the rest of your stay.
February 25, 2013
Rated 5 out of 5 by FLAero52 Great hotel for Napa stay
I stayed in a 2 bedroom suite. It was fabulous. Best beds ever! Clean, nicely decorated. Great shower, robes, towels.
The gym was clean and had great equipment. I used it every day that I was there. I highly recommend this hotel.
October 4, 2013
Rated 5 out of 5 by BillyB Large rooms and friendly staff
My wife and I went to Napa Valley for medical reasons. Since we are SPG members we stayed at the nearest Starwoods hotel which was the Westin. We enjoyed our stay with them so much that we would return to the Westin Verasa for a vacation.
February 13, 2012
Rated 3 out of 5 by Flynn Rude Front Desk Staff
Jessica at your front desk, who unfortunately checked us in, was rude, rude, sloppy and just plain nasty.. She needs to work far away from the public. She was so rude my wife wanted to cancel our reservations and move to another property.
September 18, 2012
Rated 4 out of 5 by Lpslps room service sucks
room service is expensive and poor. Service is slow--so hot food arrives cold. Details (like the pecan's to go with the oatmeal) are forgotten. The menu entry for"sweet bread" is delivered as white bread.
Avoid room service if you can.
April 2, 2013
Rated 5 out of 5 by Aussie6 What you would expect from a Westin
This hotel is large and well located at the southern end of the Napa Valley (which makes it an easy drive from SF)
We ate at Bank upon arrival which was excellent although were poorly advised by our waiter regarding winery visits...
August 7, 2013
Rated 5 out of 5 by Vaslaw Best Westin So Far!
This is probably the best Westin I have stayed in as of yet...room was great...friendly staff...great location. While other friends were staying in the Napa boutique hotels there was no doubt this was the better if not best choice!
July 27, 2012
Rated 4 out of 5 by love2wine Bedding for hide bed
Bedding for hide a bed needs to be reviewed. The comforter given was not in very good condition and thank goodness my son brought his own blanket.
December 16, 2013
Rated 5 out of 5 by dsr77 Great Napa Stay and Visit
Excellent hotel experience and very friendly staff. We extended our stay because we were so comfortable (total of 4 nights - our longest hotel stay). My wife, 2 year old and I had a great stay and great first visit to Napa.
June 6, 2012
Rated 5 out of 5 by Wayne59 Great place to stay in Napa
Wonderful hotel with very helpful staff. The room was beauitful and bed was as comfortable as my home bed. The staff was very attentive and always very chearful. The only problem was the weak wi-fi and Internet connection.
April 11, 2013
Rated 3 out of 5 by lubigolf Close the pool early
The current hours of the pool are till 11pm. I was awoken @ 10pm with drunks yelling the "F" word over and over. Again at !0:45 pm two drunk women were yelling at each other. Close the pool at 9pm or police the pool area.
August 29, 2012