Rated 4 out of 5 by ErinT Great place to stay in the city!
Great place to stay in the city - easy cab ride to where I needed to be, and walking distance to restaurants, bars, the Miracle Mile. Staff was friendly and curteous and I really appreciated the late check out option. We were hoping for a pool, but no luck.
July 18, 2012
Rated 4 out of 5 by Ringo66 Good features, great location, needs better front desk staff
Great hotel but front desk staff, Michelle, needs to recognize members better and provide adequate service along with that member level.
April 14, 2014
Rated 3 out of 5 by fred333 dark
Had to crawl aorund to find electric outlets to charge phones
April 28, 2014
Rated 3 out of 5 by Jen1960 Poor Service
Shocked and dismayed when our room was never serviced even after brought to the staffs attention. We did however receive a fresh set of towels late into the evening. Apparently there were no housekeepers on duty ??
Overpriced for the service we received.
October 31, 2012
Rated 5 out of 5 by MichelleP It's the little things
I called housekeeping seeking dental floss. The head of housekeeping gave me her own personal pack. Amazing service without hesitation!!
April 13, 2014
Rated 2 out of 5 by justinjla Won't stay there again
My phone was stolen from the conferance room. The lost and found dept. wouldn't return my call. I finally met with them but they didn't have my phone. The front desk is very slow. I saw people waiting the entire time I was there. Rooms were good though.
September 24, 2012
Rated 5 out of 5 by PhillyChick Great Hotel! Great Staff!
From the moment I pulled up to the hotel and was greeted and helped out of the cab to the moment I stepped off property - the staff was SO courteous and friendly. The room was amazing - the bed was SO comfy!! Thank you for making my stay so enjoyable!!
February 1, 2013
Rated 4 out of 5 by Davy This hotel is well positioned for activity downtown.
The core areas and room was great except it did not have enough lighting available in the room. Room service food arrived in minutes, well ahead of schedule. The operator and Service Express however, rang endlessly. I'll be back, but they can improve.
March 24, 2013
Rated 5 out of 5 by DaveMi12345 Weekend in Chicago
Good weekend in Chitown with our son who lives next door in the Marina Towers. Great riverside views from 14 floors up. Bed was v comfortable. Easy to get to from the Dan Ryan x-way,
March 24, 2014
Rated 4 out of 5 by Dr12 Poor HVAC
Our two rooms were unable to adequately cool down the first night of our stay. Maintenance tested it at 72 degrees at it's coldest. Makes it very difficult to sleep.
April 1, 2014
Rated 5 out of 5 by Nickname This hotel wastes soap
Overall was a great experience. However, the concierge service was inconsistent and below expectations. My other comment relates to ecological housekeeping. Both my sink soap and shower soap was replaced daily, which seemed wasteful and unnecessary.
June 10, 2013
Rated 5 out of 5 by CPAJane another wonderful stay
Can't say enough about the 5 star service I receive every time I stay here. The staff goes above and beyond. Club level is comfortable and accommodating. Front desk cannot do enough! My home away from home! Thanks for another wonderful stay!
October 24, 2013
Rated 4 out of 5 by Berto great, helpful staff
The concierge service, front desk staff (Sarah was especially helpful), and security (Kyle) are employees that The Westin are very fortunate to have. Everyone made our stay most enjoyable. Thanks. We will use The Westin Hotels again. Thanks!
September 24, 2013
Rated 5 out of 5 by Milwaukee22 great weekend get away
this hotel is in an excellent location. We had an early check in on Saturday and late check out on Sunday, which worked out great. The room was spacious. The gym was phenomenal. I will stay here again the next time I'm in Chicago
January 6, 2014
Rated 5 out of 5 by rojo712 Great location
The staff was helpful and courteous at all times. The room was clean and roomy. The hotel was located right next to the river and close to restaurants, bars and shopping. I would stay there again and recommend it to my friends and family.
August 31, 2013
Rated 5 out of 5 by Paula45 Very nice hotel
This hotel is very nice and the staff is excellent. The only thing is I asked for a King bed, but ended up with two doubles and that is the worst part of my stay! I would definitely return if I have the opportunity to go to Chicago again.
August 20, 2012
Rated 5 out of 5 by Eddie74 This hotel has a great view
The hotel was awesome. Everything from the lobby, room, view and staff was excellent. My wife and I got married this past weekend and are grateful for the staff meeting our needs. Thank you Westin. We will be back.
February 3, 2014
Rated 5 out of 5 by Dubya Warm reception in bitter cold
Just spent a wonderful stay in Chicago, and the River North staff couldn't have been nicer. Great recs for nearby dinner. The fitness center is spacious and has a great trainer each morning making it worth the stay in and of itself.
January 25, 2013
Rated 5 out of 5 by sunbeam Great location
Right in the middle of it all. Great location for restaurants, shopping and just walking around. We got a great upgrade. The only sad thing was no pool or hot tub...Also, awesome, hopping lobby restaurant/bar, and even a sushi bar.
July 17, 2012
Rated 5 out of 5 by jimmac Excellent
We stayed here this past weekend for my daughters wedding. The staff went above and beyond to make us and our friends feel special. The service was great from bell person,valet, front desk Alexa and Peter the Manager of the hotel.
September 9, 2013
Rated 4 out of 5 by DaveC1616 Always a nice room
Always find comfort at the Westin River North hotel. The staff is always friendly and accommodating. Very helpful. I will continue to stay here often.
March 24, 2014
Rated 5 out of 5 by wmson6465 Picture Perfect
Excellent location with outstanding views of the Chicago River and easy access to shopping on Michigan Avenue. Outstanding sushi bar and staff that goes out of their way to make it a wonderful experience for their guests!
August 15, 2012
Rated 5 out of 5 by ABS27 Wonderful Time!
We went on a girls trip to Chicago. The hotel was beautiful and in a great location. The room was clean and spacious and really made our trip even more enjoyable. There were wonderful restaurants only a few blocks away.
February 18, 2013
Rated 5 out of 5 by BAJ2000 So luxurious
We loved the room. It was so comfortable. It smelled fresh and clean. We loved the bathrobes and the view was fabulous! Even the kids were impressed with how nice the hotel was. They can tell quality when they see it!
December 19, 2012
Rated 5 out of 5 by Bill This hotel has a great location and a wonderful staff
We enjoyed everything about our stay at the Westin. From the valet to the front desk staff to the staff cleaning our room, we were impressed with the congeniality of everyone. Your staff made our stay very enjoyable.
June 17, 2013
Rated 5 out of 5 by Criselda Very Gracious
I just attended the Gay Christian Network's annual conference. We were treated with such grace and respect. Had a great interaction with Adam at the baggage holding area. Thank you for your kind words!!
January 13, 2014
Rated 4 out of 5 by Harmony Great Location
Room was ok, needs some updates and quality control, but location is great. The water would not stay a constant temperture and the thermostat would not stay at set temp, also outlet on wall was missing a face plate.
February 23, 2013
Rated 5 out of 5 by jay8721 Nice Hotel, Great Location
The hotel was a great place for my parents to stay for the weekend. They were able to get around the city easily and had plenty of options for food and drinks! Katelyn at the front desk was also extremely helpful.
September 24, 2013
Rated 5 out of 5 by KJHG Outstanding
I have stayed at this hotel before and always enjoy my visit. The staff recognizes me upon my arrival and goes out of their way to help in all situations. One could not ask for a better hotel experience in Chicago.
October 22, 2012
Rated 5 out of 5 by Clayton48 Recent Meeting
From the front desk staff to catering and housekeeping, the staff was friendly and helpful.
Quality and delivery of food was excellent and timely.
Overall the stay was as anticipated, both pleasant and productive.
January 28, 2013