The Westin Ottawa

  • 11 Colonel By Drive
  • Ottawa,
  • Ontario
  • K1N 9H4
  • Canada
  • Map

Rooms & Rates

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  • For stays longer than 90 nights, please call 866-539-3446.
  • You can only book up to 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.3 out of 5 by 566 reviewers.
Rated 5 out of 5 by Excellent ambiance I always stay at this hotel when I am in Ottawa. The rooms are consistently clean and comfortable. The staff are always friendly and helpful. I would like to have access to a club room as Westins in other countries generally have club rooms. It very convenient/quick to grab a coffee and a light breakfast. April 16, 2013
Rated 5 out of 5 by Great concierge staff Concierge staff were very helpful. Best service I had so far. I will definitely return here and recommend this hotel to my friends. April 3, 2013
Rated 5 out of 5 by Thank you for a great stay! I enjoyed my experience at the Westin Ottawa thoroughly! I travelled for leisure on this occasion. Check-in was easy and fast. The Guest Service Agent was so pleasant and explained the difference between my current room type (Accessible King) vs. a standard King. Although I did not require the accessible, I did stick with the choice as she told me that it had wall to wall windows.. and she was RIGHT! It had a fantastic view of Parliament and the Rideau. The condition of the room was great, the TV channels were HD (unlike other hotels I have stayed at, with HD TV but not HD channels). The hotel was connected to the mall and that made it even better! I really appreciated the politeness of everyone we encountered during our stay. Combined with an updated guestroom, easy parking, great location, you can't go wrong with this property! This is my new go-to hotel for Ottawa. Thank you Westin Ottawa! April 2, 2013
Rated 5 out of 5 by Westin Ottawa As a Platinum SPG member you provided me with a corner room that was outstanding. Lots of space a separate shower and soaker tub, Terrific April 1, 2013
Rated 5 out of 5 by Restaurant staff excellent During my stay, a gentleman named Raschid provided excellent service on two occasions in the restaurant. He was respectful, helpful and very pleasant. He exceeded my expectations in terms of table service. April 1, 2013
Rated 5 out of 5 by Unexpected Upgrade Enjoyed a plesant weekend at the Ottawa Westin and was treated to an unexpected upgrade to a corner "Junior Suite". Melissa worked very hard to resolve a complicated "back-to-back" booking and final got permission to move me to the upgrade. March 28, 2013
Rated 4 out of 5 by Weekend in March 2013 I was pleased with all aspects (except the long waits for elevators) of my stay and I would recommend the hotel to anyone. March 26, 2013
Rated 3 out of 5 Acoustics This room had several types of noises all night. I am not a light sleeper but will awake to unusual sounds and the room had 2 intermittent mechanical patterns that held my attention periodically. Probably not the elevator, as we were as far away as possible from them, and the other rooms were boisterous but not at 3 or 4 in the morning. The sound was like the flaps being retracted on an airliner. one minute on, one minute off. Although the hotel had facilities for a group as large as CREA were quite sufficient, the wait for elevators was long and irritating for a group that size. I can only imagine the frustration of your regular guests when the CREA group impacted them all at once. I applaud the best efforts made to compensate by opening up your service elevators. that is never ideal for guests or your long suffering staff and their ability to rapidly serve the entire hotel's clientele. I can only hope that the new elevators are more swift than the previous ones, because the congestion at convention breaks has always been an issue at your property. March 25, 2013
Rated 4 out of 5 by Great location/view Hotel is located right downtown, attached to congress centre and rideau centre...easy walk to NAC, Parliament, Market...recommend staying on high level floor with Parliament view...very nice March 20, 2013
Rated 5 out of 5 by Very friendly staff & comfortable hotel Really delicious breakfast selection but pricey. Great to have direct access to shopping mall & cinema, especially in winter weather. March 20, 2013
Rated 4 out of 5 by Nice place Nice hotel, pool, gym, spa and attached to shopping center. A bit expensive for Ottawa. March 19, 2013
Rated 3 out of 5 by Overall experience Took consistently 25 minutes to get car from valet 3 times call plenty of time ahead Elevators were under repair and line ups and time delays were extreme I asked the store in the lobby for change on 20 to tip staff she replied only if I buy something on morning of check out one person was working the front desk March 17, 2013
Rated 4 out of 5 by Great stay- Elevators are being repaired Great stay as always but will be happy when the elevators repairs are complete. March 14, 2013
Rated 5 out of 5 by Classy and Accomodating! Booked two nights here, however ended up doing them as separate reservations, when we checked in the front desk was more than accomodating to make our visit seamless ensuring we had the same room both nights at the prices I had booked for. Also, used the valet parking, and feeling a little embarrassed by the filthiness of my car, the Valet team took it upon themselves to return my car all washed! How is that for service! Also, our room was comfy and the bed was awesome! Hotel is attached to the Rideau Center, great shopping to boot, also the Market is right there..steps to amazing restaurants! I loved the Westin and Ottawa! March 13, 2013
Rated 1 out of 5 by Disappointed staff communication problems and reception difficulties encountered. March 13, 2013
Rated 4 out of 5 by Great Service I arrived late on a Sunday night with specific requirements for meetings the next morning. The Front desk and night manager when above and beyond looking after my needs. Staff on duty Sunday March 10, 2013 at midnight. March 13, 2013
Rated 4 out of 5 by Room Condition 1506 The room needs upgrading. It is starting to look seedy and is below the standard I have grown to expect from the Westin. March 12, 2013
Rated 5 out of 5 by Home Sweet Home Love my bed and pillows....isn't that what everyone always says. that's what I say when I stay at the Westin! Take advantage of not having room service for an exchange of $5.00 Breakfast voucher or 500 points! Come on, do you really use clean towels at home with every shower! Hang them up and re-use! March 11, 2013
Rated 4 out of 5 by good hotel / can be great the elevators continue to be an issue here;I realise they are being modernised but the delays etc can be v.irritating when one is on a tight schedule. March 11, 2013
Rated 4 out of 5 by This hotel is great for a lot of reasons, especially when you need access to the convention centre - being able to walk to Rideau Mall is a bonus. Beautiful hotel and very convenient to shopping and conferences. Worked at the Ottawa Travel and Vacation show this pass weekent and really enjoyed staying at the Westin. However, i was very disappointed when I realized that my $40/day upgrade didn't give me anything extra. When I asked the front desk person she said it was for the view!!! Expensive view, but my co-worker also had the very same room with the same view and she didn't pay any extra. March 11, 2013
Rated 5 out of 5 by Great Stay We stayed at the Westin last week and it was exceptional, it's the only place in Ottawa that we stay. We opted for a deluxe this time around and it was well worth the money. We had a fantastic view of Parliament, very spacious and the beds were very comfortable. The staff was so friendly, always eager to help and there was not one moment when we weren't greeted with a smile or a hello. We also had the in-room breakfast for both our days there, it was delicious. Keep up the great service, highly recommend. March 6, 2013
Rated 5 out of 5 by Gorgeous room Upgraded to a great "junior" suite. Spacious, interesting design & decor. Except for valet, who made no attempt to assist with luggage, excellent service. Very smooth check-in, check-out. Excellent location, easy walk to the market, Parliament and shopping complex connected to the Westin. Very slow elevators (under repair). March 6, 2013
Rated 5 out of 5 by Weston Ottawa You did a great job holding our conference. March 4, 2013
Rated 5 out of 5 by fantastic romantic getaway I rented a room to proposed to my girlfriend. The help an service the Hotel provided was simply amazing. They provided personal service and went above and beyond i would have ever expect. Thanks to the hotel's help the evening was perfect. March 3, 2013
Rated 5 out of 5 by Westin Ottawa Great place to stay in Ottawa, warm friendly staff always ready to assist. Best location for downtown area. March 1, 2013
Rated 5 out of 5 by clean modern quiet confortable exxcellent view of the rideau canal a nd parliament buildings. very quiet and clean. very comfortrable bed friendly helpful staff February 26, 2013
Rated 5 out of 5 by Great location Good hotel, great location, walking distance to the canal, Parliment buildings, shops & pubs. Staff were fantastic! February 25, 2013
Rated 4 out of 5 by This hotel has caring and attentive staff I was very impressed with all staff over the duration of my stay! I was apart of a large group of students and often needed something printed off, a coffee, the garbage in the conference room cleaned, little things like that and the staff was always prompt and ready to help. PSAV was also great to work with - very attentive and understanding. The hotel is gorgeous and well thought out. February 25, 2013
Rated 4 out of 5 by Hotel is Beautiful and Great Location This hotel was amazing for it's customer service, rooms are very nice, location couldn't be better! The only thing I was not happy with is that if I wanted internet access in my room, it's an extra $15 charge per day and there is no WiFi in the rooms??? I couldn't believe it! I thought it is standard in every hotel room, especially for business purposes, that WiFi is would be standard. I highly recommend the hotel revisit this policy, update your equipment to provide wireless access and don't charge extra. This will be a deciding factor for me on my next hotel stay. February 24, 2013
Rated 5 out of 5 by Great place for a stay-cation! We only had a couple days for break from our 4 kids and needed a place where we could totally relax and recharge. The Westin more than met our expectations once again. Right from the early check-in, the pool and spa, the friendliness of all the staff we encountered during our stay... through to the beautiful room and, of course, the much appreciated surprize from John... we felt truly pampered and recharged as we skated home after our stay. : ) We look forward to our next stay-cation at the Westin! Mike & Elissia Ottawa, Ontario February 23, 2013
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