Rated 4 out of 5 by Mo41 Great location
Great hotel in a good location for business or pleasure. Downtown and all that brings is a short walk away, but the harbour location is good for relaxing, walking or nightlife in Summer.
The room was good, well sized and confortable. On arrival, there were a few cleaning issues, such as rubbish in drawers, bathroom mirror not great, but service during the week was superb.
The pool area is really good, and not overly warm or stuffy. We also liked the bar/lounge, and the small giftshop was well stocked.
The 'not a fridge'-fridge was absolutely useless and was really dirty. Just take these out Westin. The milk is warmer after a couple of hours in there than in the room. Why bother?
The biggest plus for this hotel is the warm friendliness of the staff, in all departments. Well done to the team.
June 2, 2013
Rated 4 out of 5 by Tainee This hotel is business friendly.
I always enjoyed staying in Westin Harbour Castle every time I am in Toronto. The location is excellent, the view from my room is excellent (lake view all the time), checkin is fast and straight forward, the Concierge is helpful and knowledgeable. I also appreciate the free one hour wifi connection in the lobby everyday. However, Housekeeping needs improvement, dust behind and under furniture, soap and shampoo not replenished regularly. One day our room not made, I had to call Service Express.
May 8, 2012
Rated 2 out of 5 by BusyBee Declining
We've stayed at the HC on several occasions and always found it to be great. This trip was different. The room we got was very tired and not up to Westin standards as far as cleanliness. We asked to be transferred but were told that we were early for check in and no rooms were clean yet (230pm) . We had places to go and people to see so we just took the room, but I must say that I now doubt ill be back. We were also charged for the in room 2 cups of coffee which as never happened in the past.
May 27, 2013
Rated 3 out of 5 by PhillyFan Tobacco smoke issues
Good location. Great view of lake. Good service by bell. Room was fine when we checked in but upon return from evening out, room had strong aroma of tobacco. Hotel does not have deionizers and couldn't change room. HVAC was loud and didn't help smell (may have made worse). We were told room would be 'fixed up' the next day. Whe re returned to room later in day, only had fragrance mixed in with tobacco smell, not deep cleaned and no change in HVAC filters as we suggested. We finally had our room changed but new room also had smell of tobacco, though less.
Hotel needs deionizers, ability to deep clean rooms, and willingness to change filters and do whatever is needed to make the room tolerable. Different type of smoke detectors should be evaluated to 'catch' offenders who make others miserable.
June 20, 2012
Rated 4 out of 5 by JOB3600 Nice People but...
When we arrived, the check in procedure was well-greased and we were up to our room quickly. However, the room safe was loose and a repairman had to come up to fix it. Then, our television came on spontaneously at odd hours, daily around 1 to 2 AM and had to be turned off. It also came on at other hours, as if the people next door or somewhere could control the darn thing.
The staff are great and very efficient, pleasant, and helpfull. Location is central and the view of the lake is a bonus.
July 28, 2012
Rated 3 out of 5 by machomango Nice hotel, under delivers
Had a conference here, got the conference rate (196$ plus tax and other 'fees'). Nice sized room, good view. For this much, was surprised that internet (wifi or wired) was NOT included, required additional 15$/ day for internet. Thats 75$ for a 5 day stay, plus taxes.
Not much in terms of food or entertainment in the immediate area, needs a good 10 minute walk to closest nice restaurant, or a taxi cab to entertainment area. Which in Canadian winter, can be less than pleasurable.
December 9, 2013
Rated 4 out of 5 by Fred54 Points to consider
This hotel offers good food, but you have to wonder why more customers don't visit the restaurant. There were almost 1000 people involved in our conference over 4 days; I was one of 20 people having breakfast in the Mizzen. Does no one care if the restaurant is under-utilized? What about the lunch menu?
I am quite sure that if you offered a hot buffet for $19.99, juice & coffee included, you would get a lot more clients at breakfast. Someone needs to restructure the food services offered.
August 19, 2013
Rated 2 out of 5 by Kay920 Bad Recommendation
Phone and TV did not work upon arrival. Second day toilet did not work. Two day stay and three maintenance calls. Was informed that there would be no adjustment in price in spike of these inconveniences because my reservation was purchased through a third party. I am a hard working person with an average income and was hoping for a really special visit to create some awesome memories for my grandchildren. It turned out to be so many problems that it created memories of a different sort.
August 6, 2013
Rated 5 out of 5 by FlyDog Excellent Service
My organization used The Westin Harbour Castle as our host hotel. The hotel appearance and staff matched the level of elegance required for our guests.
Personally, I had an issue during check-in. The manager on duty at that time, Jeffrey, was extremely professional and accomodating in working with me to find a resolution.
We will definitely use The Westin Harbour Castle as our host hotel for our function next year. I will also definitely choose the hotel next time I travel to Toronto.
August 30, 2012
Rated 4 out of 5 by dckate The Hotel on the Beautiful Lake
The staff was extremely attentive, helpful, and pleasant. At the SPG desk, there was a slight backup - another staffer popped right out of the office to relieve the time pressure for us. The Mizzen breakfast buffet was great - not cheap at $22 but very complete and good. Our room was small-ish, but clean and overlooks Lake Ontario and the ferry slips below - a fascinating view any time of the day! A bit difficult to enter the hotel because of construction but that will pass, I'm sure.
June 10, 2013
Rated 2 out of 5 by SG1980 The hotel needs improvement
I stayed alone in room 714 this week and I was disappointed with the service and the hotel. The phone instruments in my room didn't work. I wasn't informed that I am getting a room with a special needs washroom. The water would flow out to the rest of the floor b/c there was no bath-tub and the shower curtains were too short. My cooler didn't work, and when I asked for a bar fridge the lady replied to me that I will be charged extra, when I have never paid for a mini fridge in any of the other hotels in North America. We weren't informed that WiFi was charged, when many of the small coffee shops and big hotels have free WiFi. There was too much noise from the room next to me. I couldn't sleep the first night of my stay there.
The food catered at the conference was good. The fitness facility was decent.
February 23, 2013
Rated 2 out of 5 by Sincere616 location
Room was ready when I got there 8pm.
The room that I did get smelt like smoke
The Bathroom walls are dirty, for both weekends that I stayed there...
March 26, 2014
Rated 2 out of 5 by Irishowl Average - Could be Great
The location is excellent. We had a warm greeting. Unfortunately, our room, which was very nice, had a room of loud drunks next to us. They kept us awake. They left and we finally got to sleep. they returned at 3:20 AM , drunk and loud. Has to call security. They finally came and got them quiet. However our peaceful night's sleep was lost and what was to be an enjoyable evening was not. I thought the hotel should have adjusted bill for this. They did not. Internet should be free.
April 3, 2012
Rated 5 out of 5 by TWM2013 Nice touch from the hotel.
We staid on a Saturday night to take in a Leafs game to celebrate my wife's birthday. After getting back to the room after the game we were presented in our room with two pieces of cheesecake done up with her name and happy birthday written in chocolate. Very nice surprise for my wife and just from the checkin person asking when we checked in. Nice job by David who signed a very nice card that accompanied the deserts. And to top it off the leafs won in OT. Great little stay.
October 14, 2013
Rated 2 out of 5 by Mage Hotel and Staff Lacking
The room was TIRED and DIRTY with cobwebs hanging from the wallpaper and crown moulding.
The mattress was hard and the pillows small and too soft. Perhaps the worst hotel sleep of my last fifty trips.
The breakfast buffet was OK but the room felt like a cafeteria. The lobby was freezing cold due to the outside temperature and did not seem controlled. The upstairs restaurant lacked any fine dining ambiance altho the food was quite good.
January 24, 2014
Rated 5 out of 5 by jp2013 Red Sox road trip Westin Toronto
My wife and I stayed at the Westin for the 1st Blue Jay - Red Sox series in April 2013. The Westin was fabulous, got an upgrade, even though my stay didn't qualify as a Starpoints eligible booking because I had booked it thru British Airways using Avios. The staff was great, from the Front Desk to Housekeeping. The location was great, not too far from Rogers Centre, the walking directions we got from the Concergie were spot on. My wife got to shop, and I got to see the Red Sox!
May 11, 2013
Rated 5 out of 5 by Mother15 ABOVE AND BEYOND!!!!!
We arrived very early in the morning and were only staying overnight. I purchased two rooms, but they were not ready for us when we arrived because check out was not until 11 or 12. We expected to wait awhile for the rooms but the attendant at the desk said she would put a rush on it. Indeed she did. We had our rooms within the hour and also beside each other which I had requested. They went above and beyond and I would not hesitate staying here when in Toronto. Thank you staff
April 29, 2012
Rated 2 out of 5 by bobby48 Guest service deficiency
Facilities were comparable with other hotels in that market price. However I am very dissatisfied with having to pay excessive daily wifi rate to have internet service in my room. To leave the comfort, safety and privacy of my room and move to the public lobby is not acceptable. Non payinging guests can use it for free, and paying guests are required to go to the lobby for a service that is free in most coffee shops. Makes wifi devices without data plans useless. Not impressed.
November 28, 2012
Rated 4 out of 5 by Teddio Harbour Castle
The hotel is very well staffed, located and offers a great place to stay. I did, however, find decor and furniture a little "tired".
March 26, 2014
Rated 4 out of 5 by WeezieCT Overall, a lovely hotel
The hotel is very nicely appointed with a lovely lobby area; valet and front desk staff very courteous and helpful; delicious food, albeit pricey; very comfortable bed. A few issues: the coffee pot overflows due to the large coffee pod stuffed into a small holder. The water cannot drain through fast enough, so it leaks all over the place. Skipped the coffee and drank tea instead (after cleaning up the mess). The location of the ice machine is creepy. (26th flr.) One must enter through a door into a hallway with service elevators and equipment alongside the wall, go to the end and then turn right into a separate room with more supplies and an ice machine. Too remote and utilitarian, and not a place I'd ever want to find myself alone again. Nevertheless, I would definitely stay at this Westin again if in Toronto.
September 22, 2013
Rated 3 out of 5 by generalmotors2135 Need to upgrade rooms
Very high priced for what we received. Not even a microwave, which I have had in hotels for 79.00/night. It cost me 249.00 for one night plus 40.00 parking . That is 300 plus taxes tips etc. Needless to say I spent 2 nights! Then very sad to find out from other guests that they paid 100 less than I did. Baggage guy rushed us beyond belief when no one was even checking out. He dropped my sons skates which bounced off the pavement and resulted in me having to take his skate blade in to be returned upon arrival home. Not to mention he dropped our bottles of alcohol and my nine year old daughter noticed he had punctured a beer can upon jamming our luggage in to our trunk ! Which she in fact had to run to the garbage can. He quickly held his hand out for his tip, which we gave. We will not ever stay there again!
January 5, 2013
Rated 3 out of 5 by GL13 a Westin that could be anywhere on Earth
I stay at a lot of Westins, of variable quality, and this one is at the better end of the spectrum. Comfortable room with a sofa and a good desk, though the bathroom was cramped. In-room menu identical to that in a dozen other Westins -- tasty, but can't you try to reflect your geographic and cultural location in the menu somehow? Very friendly staff -- hey, this is Canada! Good location if you need to reach major highways quickly, but harder if you want to explore on foot.
January 20, 2013
Rated 5 out of 5 by SusanD Best Service
I was a little disappointed with our stay at your hotel - as the room wasn't what we had reserved and there were very loud neighbours in the room next door - which kept us up most of the night. We did phone down and security came but they were still loud. In the morning asked for a late check - no problem. And when checking out, Laura was able to make a decision to help us with the above concerns which was more then fair. Our stay ended on a very positive note. Thank you!
January 22, 2013
Rated 5 out of 5 by Snoopy Exceptional Staff
We were here for our company (Hatch) dinner & dance. The check in experience was amazing, I was really impressed when the check in agent came around from behind the counter to personally greet me & hand me my room access card. The valet parking staff were extremely pleasant & helpful.
Finally special mention goes to our server at the dinner & dance. Don't know his name but we were seated at table 19.
Our stay was way beyond our expectations and we will certainly be back.
February 9, 2012
Rated 3 out of 5 by Roofer1 great experience until we went for breakfast
We stayed one night at the hotel. The room was great. Everything was shaping up to be a great experience until we went for breakfast at the hotel restaurant. The food looked great. Went to take a bite of scrambled eggs and found a large black hair in them. To say the least this killed any desire to have breakfast. Told the server and he said no charge and we left.
February 23, 2014
Rated 3 out of 5 by Jerry83 It was ok
Asked for a king bed at checkin, was acknowledged of my request but was given a queen. The room was handicap accessible and was very difficult to use the shower. Had to call to get cleaned every time I used the shower. Cleaning staff was fantastic.
Ordered beverages to the room, after a 30min wait I called back to confirm, and was then told I had to go to lobby to purchase them. Which turned out to be just after last call, so never did get them.
No active ATM in hotel.
July 14, 2013
Rated 2 out of 5 by Press127 hotel is tired
This hotel did not live up to the expectations we have had in the past a few years ago. On checking in we were told that the hotel was last renovated five years ago, not so. Room was old and tired, Little things that guests expect, like shampoo in the room missing, backup kleenex missing, bathroom way too small and on and on. The only positive thing was a very nice and professional front desk young lady that spoke to your management and got charges reduced.
December 9, 2013
Rated 3 out of 5 by gadget11 It is what it is
Big hotel with - conventions, towers, etc. - but it has problems. It feels old - the carpets in hallways, chips in door paint, small tubs, etc - and it is dark. Toilet was not functional on arrival I believe because I was sent up before the housekeeper had cleared the room for occupancy.
Why are all the room so huge? Everyone whom I knew at the meeting was there alone and would have been happy with half the space and 2/3 the price.
I didn't understand that "green" meant no cleaning. I thought it meant only don't change sheets and towels.
And until Queens Quay catches up with downtown, prospective guests should know that there are no serious restaurants or activities at the forlorn waterfront.
But I had several scheduling problems with arrival and departure and the desk staff was wonderful and gracious. Many thanks.
March 7, 2013
Rated 1 out of 5 by Mary2113 Request not met led to very disappointing stay
Upon arrival, I was asked if I wanted to try the Green Clean program, which would mean something like I would not trouble the staff for more towels and my linens would not be washed. I was far too tired to listen attentively to the details. Upon waking, however, I read the details of the Green program and realized that my bed would not be made nor my garbage emptied, etc. I phoned the desk to reverse my consent to this program. I made it clear that I very much wanted my room to be cleaned and especially my bed to be made. This request was never passed along to housekeeping, so I reached my hotel room after a very long day to find it exactly as I had left it. Not coming back to a made bed really ruined my night. I had to phone housekeeping and then vacate the room for 30-40 minutes while they worked on it. Very irritating.
October 26, 2013
Rated 5 out of 5 by Shelley123 Short Break
We arrived tired after a very long journey from the uk. Booking in was prompt and was asked if the room that our travel agency had booked for us was suitable. I asked if they had a room with a nice view and was allocated a room overlooking lake ontario, This was fantastic.. We didn't eat at the hotel as there were plenty of restaurants nearby.
Gym and pool were great with a nice outside area for catching a bit of the sun.
All staff were approachable and professional.
July 30, 2013