Rated 5 out of 5 by Alwaysonthego1 This hotel is fantastic!!!!
Could not have asked for better service from valet, front desk, restaurant, housekeeping and service express. Even engineering was friendly.
December 10, 2013
Rated 2 out of 5 by Justin31 Hotel Needs Some Improvement
The positives (I always like to start here) - Bleu Restaurant and Room Service. The staff at the restaurant and those that delivered room service were GREAT! Hospitable, friendly, etc. I actually had breakfast and lunch there both days and ordered room service both nights. The new BBQ chicken on the room service menu is a great add.
Areas of improvement:
- Check in process - this is my second stay at this Westin and both times there was nobody at the front desk checking people in. Also, why have the “Preferred” line if there isn’t anyone there to man it?
- The Room – I would prefer to be informed if I’m in an accessible room. I actually would prefer not to be in an accessible room, but understand if that is the only room left, but at least should be told before I go up to the room. Once I got up there, I was too tired to go through the motions of changing rooms.
- Starwood Amenities – typically there are a couple of complimentary bottles of water in the room when I stay at Westin’s. That wasn’t the case on this trip. Not sure if that is a Starwood amenity or just a nice gesture, but I’ve come to like it a lot.
April 9, 2013
Rated 5 out of 5 by jbauto1 Great Stay!
The hotel was above and beyond our expectations! Right across from Fed Ex forum and just a block to Bealle St makes it so conveneint. The bed was "Heavenly"...
October 26, 2013
Rated 5 out of 5 by LoriAnn staff
I've attended our annual conference at this hotel for a number of years and I find the staff to be very friendly and always there to answer any question you may have
October 30, 2012
Rated 3 out of 5 by MetalTiger Extra, Extra
For the price, i would expect an empty fridge not one full of $4 beverages. Having to pay for internet on top of a fairly high rate is a little surprising as well.
March 17, 2013
Rated 5 out of 5 by kono16 Great location for a hotel in Memphis.
II had a wonderful stay! the hotel was right near Beale street as well as the basketball arena.
The staff was courteous and friendly.
I will be back in the future!
October 8, 2012
Rated 5 out of 5 by hollywood1 Great location
Nice hotel,in the best location. the staff were great and very friendly. Would definitely stay here again,and recommend the Westin!
December 8, 2013
Rated 4 out of 5 by TG62 Memphis Weekend
Hotel was very clean, in an excellent location and the staff was courteous. Management was very helpful and went above and beyond to resolve an issue we had.
July 27, 2013
Rated 4 out of 5 by Ksmith1507 Great location with little else
My experience was overall good, but when I get follow up emails about my stay, hoping I was nourished and rejeuvenated from my stay....I had to respond with review.
The bedding, pillows and shower/bath get highest rating. Just awesome.
The carpet needed stretching and was shocking to look at, even the ceiling and wallpaper was less than perfect for what we were paying.
As to nourished - are you kidding me? The restaurant served a breakfast to my husband and I that I would NOT serve to enemies! Our English muffins were tough and had not been even barely toasted. I asked for over medium eggs, I got hard fried with fringe. Had to ask for butter and jelly and that was lame once received. Husband couldn't even eat his, but I tried. Moving on to room service- ordered fresh strawberry shortcake. What I got was a trifle with straw-, rasp- and blue berry compote mixed with chunks of dried cake and whipped cream. Big disappointment when expecting fresh berries. And the breakfast with coffee, $42 not including tip. We paid. We did not complain at the time so as not to ruin our day. But something must be said so that management knows.
July 20, 2013
Rated 5 out of 5 by Memphis602 Fit our needs perfectly
The hotel was conveniently located near the FedEx Forum, easy and accessible parking options, very comfortable rooms/bed, and the staff was very accomodating.
January 14, 2013
Rated 5 out of 5 by Bobby247 The best in Memphis
I travel to Memphis often and have found no better accommodation. Comfortable classy environment with a great staff. Everyone was friendly and helpful
September 28, 2013
Rated 5 out of 5 by Pooshwa Amazing rooms
This hotel was amazing. The front desk staff, valet, and bellmen were amazing. The room was huge, clean, and neat. Bathroom was awesome! Great location!
August 26, 2013
Rated 4 out of 5 by MemphisFeb February Memphis stay
I enjoy my stays at Memphis Westin. The room should have been vacuumed better, prior to my check-in. There were sunflower seeds on the rug near the bureau. At check-in I was recognized as SPG and my room was on the SPG floor. First night I ate a light dinner at Bleu. It was fabulous. The waitress was great too. Breakfast the next day was good too. The second night I ate at Bleu for the SPG prixe fix promotion that was going on. It was not great and definitely not worth the price. The appetizer and dinner were garnished with caperberries, olives, marinated tomatoes. All very salty and I was thirsty overnight. My steak was ordered medium rare and was varying between medium and medium well. When asked by the waiter how my steak was I let him know that it was overcooked. He agreed that it looked overdone and then he walked away. Desert had a flan molded to a small cake. The cake was nice but the flan was not enjoyable. The texture and flavor was subpar. The housekeeping did not restock the room w/ water bottles. I still like this hotel and I think that Bleu's strength is the chef. This varies and not all of their chefs are qualified.
February 11, 2013
Rated 5 out of 5 by spss spss
Great location to Beale Street and the accomodations are perfect. Pleasant and accormodating staff, very nice rooms and the food in this hotel is GOOD.
January 7, 2013
Rated 1 out of 5 by Scott Dirty and Worn
Carpeting was disgusting and should be ripped out. Stain on comforter was disturbing and the mold in the bathroom nasty.
Room was run down and dirty.
May 16, 2013
Rated 5 out of 5 by JILLYFISH64 THE STAFF IS AMAZING
I MUST SAY I WAS SHOCKED AT HOW MUCH I ENJOYED MY STAY. THE STAFF WAS EXCEEDINGLY ACCOMADATION AND SO POLITE! I WILL DEFINITELY RETURN TO THE WESTIN!
June 10, 2013
Rated 2 out of 5 by GRIZ6 not that grea to be a WESTIN
WE DID NOT GET TO CHECK INTO OUR ROOM UNTIL AFTER 8PM. SO OUR WEEKEND PLANS WERE CHANGED FOR THE WORSE. NOT GOING TO STAY AT THIS WESTIN AGAIN.
March 25, 2013
Rated 5 out of 5 by BKB33 Comfortable hotel at a great location
I very much enjoyed my stay at the Westin Beale Street. The rooms were very nice, the restaurant was excellend and you can't beat the location.
February 25, 2013
Rated 5 out of 5 by Nurse47 Memphis treasure
excellent service, quiet rooms, staff friendly and helpful. This was our second stay at the Westin Memphis and would recommend it to others.
September 2, 2012
Rated 5 out of 5 by ChuckP Great Room
Hotel is very nice and close to Beale Street.
Room was large and comfortable.
Nice Bar and Resturant.
Enjoyed the outdoor sitting areas.
August 1, 2012
Rated 5 out of 5 by cat53 This hetel is perfectly located for Beale Street and/or the Fed Ex Forum.
I wouldn't stay anywhere else downtown Memphis. It is so perfectly located for where you want to be and so reasonably priced.
October 16, 2013
Rated 5 out of 5 by Farmers4 Excellent hotel
This was the most enjoyable stay my family has had in Memphis. The Westin is by far the most luxurious and well ran hotel in the city.
April 6, 2013
Rated 4 out of 5 by CDNY1 Great location, Great staff
The only negative was that one of the two elevators was out of service. This is still my first choice when in Memphis for work.
July 18, 2013
Rated 5 out of 5 by HappyCamper99 Great atmosphere and location
Picked this spot for a weekend trip to Memphis. Great location, downtown across from the Forum and right on Beale St. #goodtimes
February 5, 2013
Rated 4 out of 5 by Louran Memphis
This hotel was the place to be. It was centrally located to all the major downtown attractions, music, and nightlife.
October 17, 2013
Rated 5 out of 5 by Bmack0423 Excellent Hotel
Room was very clean and met all expectations of a great hotel! Location was great! Could not have asked for anything else!
July 29, 2013
Rated 5 out of 5 by girlfriend1 upscale hotel
our room was wonderful. stocked refrig. and snacks were great. our shower was heaven....great breakfast in the restaurant.
August 14, 2012
Rated 2 out of 5 Westin Customer Service: Unacceptable
I have traveled and stayed at Westin Resorts regularly, having wonderful experiences with raving reviews of rooms, accommodations and customer service. Unfortunately for this particular hotel, it's staff/management team simply do not measure up. I had a room reserved for over a month at the Westin Memphis Beale Street. Upon my arrival at 4:30pm, when check-in begins at 3pm, the front desk attendant informs us that a large group had a late check out, and our room was not yet ready, assuring that the room would be ready soon. So I waited in the lobby with 20+ other guests with the same issue. After 2 hours of waiting, complaints, being ignored by management and getting shooed from the front desk, our room became available. Not to mention I was supposed to be at an NBA game at 7pm, and I didn't get into my room until 6:30pm, 3 HOURS after check-in. This was UNACCEPTABLE customer service. And to add to the unfavorable situation, I have been trying to contact management for OVER 2 weeks to work out some sort of compensation for this discrepancy. I have called the desk, multiple managers and left numerous messages.
So in conclusion, the hotel itself is beautiful with lovely accommodations, but the staff were simply unwilling to address our issue and are evading any compensation. I would love to talk to someone that can address this issue, if anyone monitors these reviews.
February 11, 2014
Rated 1 out of 5 by Peter Hotel needs work
Hotel is looking run down. Carpets pretty dirty in room, shower has mildew on metal etc. Not what I expect out of Westin
February 8, 2013
Rated 4 out of 5 by WHotelKindaGirl Lovely Property. Close to Everything
The hotel has a sleek, modern look to it. The atmosphere is warm and inviting. The staff is very nice and accomodating.
May 25, 2013