Rated 5 out of 5 by Jud28 Hotel staff & location were great.
We have stayed here twice in Key West, location is great for Mallory Square & Old Town. My only complaints are the cruise ships blocking the view of the water, paper not delivered to door in morning. Great place to stay. PS Maid needs tonmove furniture & vacuum, I found cheerios under bench when I moved it to retrieve something.
December 15, 2012
Rated 4 out of 5 by JRP2014 Nice hotel, well located with nice sunset view
Nice hotel with modern rooms in marina where cruise ships come and go.
Disadvantage is that cruise people are also allowed to use the swimming pool, therefore sometimes too crowd.
August 4, 2014
Rated 2 out of 5 by Tommie1 Comments
Check in was average. I felt the staff was just going thru the motions, not attentive. Platinum meant a dedicated check in, nothing else.
Breakfast was well but slow and, again, going thru the motions.
July 28, 2014
Rated 5 out of 5 by MoNet Excellent Hotel
This is our 3rd consecutive year staying at this hotel. Every year we have so much fun. We love that it's so centrally located, the poolside is beautiful and the staff is very friendly trying to please you all they can. Love their body lotion, my favorite.
July 7, 2014
Rated 5 out of 5 by nan22 Perfect stay
Very nice well kept grounds and room. We had a little issue getting our key to work at the fitness center, but the front desk sent someone to give a hand ASAP. Everyone was very friendly and the property was very clean. It was our 22nd Anniversary they sent us a fruit bowl what a nice surprise. We will definitely be back.
February 25, 2013
Rated 3 out of 5 by PAC1 Key west trip
Stayed one night at the hotel. Was glad we only booked for the one night. was not terrible. Beds were comfortable. room was small but clean and more like motel than hotel. Valet very personable. Front desk- depended on employee. Not rude just some were indifferent. Restaurant breakfast was very good and reasonably priced.
July 30, 2012
Rated 5 out of 5 by MW26 The Staff
My wife and I have been members of the Starwood Prefered Guest program (spg)for 12 years and during that time we have stayed in many Starwood Properties. The most glamorous resort is only as good as its staff. The Westin Key West has the most proficient staff I have seen in any resort we have stayed in. Thank You
April 13, 2014
Rated 5 out of 5 by Diane49 Everything was first class!
This was one of the best trips my husband and I have taken and we've taken quite a few. Upon arrival, we were welcomed with a beautiful basket filled with assorted cheeses and crackers. The food, accomodations, location, and I cannot say enough about the staff had exceeded our expectations. We will definitely return!!!
October 25, 2012
Rated 5 out of 5 by CaptainV 5th Anniversary
This is our second trip to Key West and we truly had a magical experience. The staff were at the top of their game and the hotel was just as good. I can understand a few of the past comments about cruise ships blocking views, but maybe they should get out of the room and enjoy what Key West has to offer. Thanks again.
August 20, 2013
Rated 5 out of 5 by SeaSIx Beautiful Resort in a Great Location!
The valet staff missed the boat unloading my car, but the front desk was outstanding. I got a great 1 bedroom suite with an Ocean view and 2 bathrooms. Great room! The restaurant 245 Bistro was outstanding. The daily housekeeping was perfect. Wifi was a bit weak and slow, but got us by. We will gladly stay here again.
March 30, 2013
Rated 2 out of 5 by Mht39 needs improvement
after the hotel gave our room away, acted like it was our fault. They were suppose to comp the resort fees which they did not do. We moved the next day to our regular room and our stolen , again they acted like it was our fault.
July 16, 2014
Rated 5 out of 5 by Sandy1 Heavenly
Everything about our 11 night stay was perfect. Our room was upgraded to an ocean view and we loved it. The staff was welcoming, accommodating and friendly. We have been coming here for a few years every winter and will be back next year. We are home now and still feeling the relaxed mood the Westin helped create.
February 7, 2013
Rated 3 out of 5 by Linda02 Suite room Key West
Used double points for suite ,waste of points. Suite old and outdated and not very comfortable feeling.quite disappointed I wasted the points for room upgrade,ocean view a stretch at best ,suite old ,lots of wasted space and room felt cold and uncomfortable as layout of room forced air conditioning on top of you.
February 28, 2013
Rated 5 out of 5 by sanmar23 Great Location Great Hotel
The Key West Westin is in a perfect location to see Key West on foot. You are close to all the main attractions including Duval Street as well as the Sunset Celebration at Mallory Square. The hotel is clean and beautiful with lots of great amenities! I would highly recommend this hotel and would stay there again!
November 26, 2012
Rated 5 out of 5 by DavLor59 This hotel is in a great location
We stayed between Christmas and New Years- peak time. The Hotel is right off Duval St. in the center of Key West- We were able to get to the shops easily, which meant we could do more in the morning before the crowds arrived. The staff was exceptional, the food at bistro 245 was excellent. We loved this hotel!
January 3, 2014
Rated 4 out of 5 by Chriss10 The hotel has been great at every stay.
This is our 3rd stay in this hotel and as always its was a vey pleasent stay.
August 14, 2014
Rated 4 out of 5 by FirstTimer EXPECTED MORE
For the price I was expecting a luxury hotel. It felt more like a weekend beach house rental that had seen too many visitors. Generic furnishings and a bathroom that is so small you could not turn around. We were shocked to hear that the property was only 12 years old and had recently undergone a renovation.
October 17, 2012
Rated 5 out of 5 by pepec Fabulous amenities, location and staff!
Many thanks for a great many positive experiences while staying at your hotel.
The friendly people who served us dinner and breakfast were amazing in how they
try to please. This is true for your people at the reservation/check-in desk. They all prove to be highly professional when dealing with your clients.
June 25, 2013
Rated 5 out of 5 by Tonyoh Location ,Location ,Location
Perfect spot to be to walk to all sites and fabulous views. I didn't mind that the Cruise Ships completely blocked the view when they arrived because they depart about the same time you get back to room. Convenient to everything. Very memorable trip .
June 28, 2014
Rated 5 out of 5 by ValentinG Perfect place to stay in Key West
WIth a friend we decided to spend a night in Key West after our trip to Miami and enjoyed our stay in The Westin Key West Resort & Marina. The hotel is perfectly located, closed to Duval street, the staff is really nice, the rooms are big and the swimming pool is great! Too bad we missed the sunset.
April 10, 2014
Rated 5 out of 5 by Duck Our Favorite Getaway
We love this place. We've stayed here at least 15 times over the past 10 years. The facilities are great, the staff is very professional and the location is unbeatable. You can walk to everything but it's far enough away to be quiet and peaceful. And, Wassili, the bartender, makes the best Mojito's in town.
May 28, 2013
Rated 5 out of 5 by Caitlyn1 Great Location
This hotel was very clean, staff was knowledgeable and courteous. It is perfectly located to enjoy all the attractions within walking distance. Food was pricey for the quality. Would definitely stay again.
July 18, 2014
Rated 2 out of 5 by phillip21 Power failure and one of the two elevator do not work
Power failure on my departure day, the luggages was blocked in the elevator for half hour. On the way to the airport, I call back to tell that I forgot things in the room because of the the power failure and there was no lighting. I was keep on hold for 2 min. I called back twice to be on hold again. I
March 1, 2014
Rated 1 out of 5 by Sheepy This hotel did not keep the promises made to me
I was promised an ocean view room and paid a premium room rate. My room was not an ocean view. It was on the side of the hotel. All we could see, for 6 nights and 7 days was the side of a 3 deck yacht. This yacht was in the first slip as close to the hotel as possible. It blocked the view of the little bit of ocean we could see, the entire marina and the sunset every evening. When I called to complain two days later (we were told the yacht would be leaving after 2 days which it did not.), I was told the manager would get back to me and I heard from no one. When I conplained upon checkout, the manager was distant and he said the most he could offer me was $200 off my bill. That amounted to a 50% credit for one night! This is totally unexceptable and very unprofessional for a Westin hotel. I will nver stay at that hotel again unless I am fairly compensated. Fairly compensated to me would be I pay for 3 nights and you comp the other 3 nights. I expect to hear from someone very soon.
January 25, 2013
Rated 5 out of 5 by Ryan71 Amazing Hotel & Staff
One of the best hotel experiences. Staff, restaurants, spa, hotel room had a ceiling fan! The AC was able to go ice cold as I sleep with it cold. Best bed ever. Not to mention the best hotel shower. I have never seen water pressure like that in a hotel. Great job ! I live in Florida and will be back soon!
May 29, 2013
Rated 5 out of 5 by Schnooky Most enjoyable get-a-way
Looking for a great place to go to celebrate our first anniversary, we picked Key West, and then the Westin for it's closeness to everything and it's facilities. Being within 2 blocks of all the action on Duval Street made everyday a pleasure. Being on the water just made it more fun. We'll be back soon.
August 20, 2012
Rated 5 out of 5 by Oren2013 Great Hotel in Little Paradise
The hotel was great experience, must visit Sunset Key in Key West,
Great staff, everything we needed was answered instantly. I am fortune to live in FL, so I will be back. Duty manager at afternoon/Night was very helpful, all smiley employees, somebody in upper management must be doing something right.
August 3, 2013
Rated 4 out of 5 by SD2012 Nice hotel with great location
Everything is great except AC was quite loud
August 16, 2014
Rated 5 out of 5 by Mary1097 This hotel has great location and facilities
We were very happy with our choice of the Westin Key West. Great location, very good facilities, responsive staff. Access to Sunset Key was another big plus. We would definitely stay here again when visiting Key West.
July 11, 2014
Rated 5 out of 5 by lrl2014gw 2014 South Vacation
This hotel has a great location and offers a lot of privacy. The shops that surround the hotel are full of vacationing items at a reasonable price. The hotel staff are very responsive to your every need and always with a smile.
July 6, 2014