Rated 3 out of 5 by Linda02 Suite room Key West
Used double points for suite ,waste of points. Suite old and outdated and not very comfortable feeling.quite disappointed I wasted the points for room upgrade,ocean view a stretch at best ,suite old ,lots of wasted space and room felt cold and uncomfortable as layout of room forced air conditioning on top of you.
February 28, 2013
Rated 5 out of 5 by sanmar23 Great Location Great Hotel
The Key West Westin is in a perfect location to see Key West on foot. You are close to all the main attractions including Duval Street as well as the Sunset Celebration at Mallory Square. The hotel is clean and beautiful with lots of great amenities! I would highly recommend this hotel and would stay there again!
November 26, 2012
Rated 5 out of 5 by pepec Fabulous amenities, location and staff!
Many thanks for a great many positive experiences while staying at your hotel.
The friendly people who served us dinner and breakfast were amazing in how they
try to please. This is true for your people at the reservation/check-in desk. They all prove to be highly professional when dealing with your clients.
June 25, 2013
Rated 4 out of 5 by FirstTimer EXPECTED MORE
For the price I was expecting a luxury hotel. It felt more like a weekend beach house rental that had seen too many visitors. Generic furnishings and a bathroom that is so small you could not turn around. We were shocked to hear that the property was only 12 years old and had recently undergone a renovation.
October 17, 2012
Rated 5 out of 5 by Duck Our Favorite Getaway
We love this place. We've stayed here at least 15 times over the past 10 years. The facilities are great, the staff is very professional and the location is unbeatable. You can walk to everything but it's far enough away to be quiet and peaceful. And, Wassili, the bartender, makes the best Mojito's in town.
May 28, 2013
Rated 5 out of 5 by Oren2013 Great Hotel in Little Paradise
The hotel was great experience, must visit Sunset Key in Key West,
Great staff, everything we needed was answered instantly. I am fortune to live in FL, so I will be back. Duty manager at afternoon/Night was very helpful, all smiley employees, somebody in upper management must be doing something right.
August 3, 2013
Rated 5 out of 5 by Ryan71 Amazing Hotel & Staff
One of the best hotel experiences. Staff, restaurants, spa, hotel room had a ceiling fan! The AC was able to go ice cold as I sleep with it cold. Best bed ever. Not to mention the best hotel shower. I have never seen water pressure like that in a hotel. Great job ! I live in Florida and will be back soon!
May 29, 2013
Rated 1 out of 5 by Sheepy This hotel did not keep the promises made to me
I was promised an ocean view room and paid a premium room rate. My room was not an ocean view. It was on the side of the hotel. All we could see, for 6 nights and 7 days was the side of a 3 deck yacht. This yacht was in the first slip as close to the hotel as possible. It blocked the view of the little bit of ocean we could see, the entire marina and the sunset every evening. When I called to complain two days later (we were told the yacht would be leaving after 2 days which it did not.), I was told the manager would get back to me and I heard from no one. When I conplained upon checkout, the manager was distant and he said the most he could offer me was $200 off my bill. That amounted to a 50% credit for one night! This is totally unexceptable and very unprofessional for a Westin hotel. I will nver stay at that hotel again unless I am fairly compensated. Fairly compensated to me would be I pay for 3 nights and you comp the other 3 nights. I expect to hear from someone very soon.
January 25, 2013
Rated 5 out of 5 by Schnooky Most enjoyable get-a-way
Looking for a great place to go to celebrate our first anniversary, we picked Key West, and then the Westin for it's closeness to everything and it's facilities. Being within 2 blocks of all the action on Duval Street made everyday a pleasure. Being on the water just made it more fun. We'll be back soon.
August 20, 2012
Rated 5 out of 5 by Dmk30 Excellent Staff
We were checked in and checked out by an Intern, Hervin Lim, He is the most excellent, friendly hotel employee I have met in my life. He's a keeper for Starwood, all employees should have his attitude and customer service mindset.
An overall great stay.
November 13, 2013
Rated 5 out of 5 by Redsrage Perfect Location
Walking distance to everything you want to see and do in Key West. All your needs and wants will be met at this hotel. I booked this hotel because we went to a wedding here a few years ago. It was a lovely sunset wedding! Hotel is on the water with great views.
November 16, 2013
Rated 5 out of 5 by Bob40 Great Hotel in a fun city
This was the 4th time we've stayed at the Westin in Key West and each time we loved both the Westin and Key West. The hotel rooms are great, the hotel itself is really quiet (no kids in the halls, no noisy parties in other guest rooms, etc.). Our only wish is for a better (high quality) restaurant.
February 25, 2013
Rated 5 out of 5 Great location and wonderful service
HI; we stayed overnight on Thanksgiving. We had great service. Our room was right outside the pool. We ate at the Westin restaurant for dinner. Thanksgiving buffet, it was fabulous! Service was great, heavenly bed was heavenly, I would definitely stay here again.
The westin is a great hotel chain.
November 26, 2012
Rated 5 out of 5 by Jim80018 Great stay, as usual
I had another great stay at the Westin Key West. The room was spotless. The bed is the best. I wish I could sleep this well at home. I normally avoid hotel restaurants. With waiters like Carl, who always ensure your meal is perfect, it is one of the best places to eat high end meals in Key West.
May 18, 2013
Rated 5 out of 5 by SamsonP Wonderful stay at Westin Key West
A wonderful location, great staff, and a fun place. Doesn't seem like just a hotel but a location to enjoy life in Key West.
The upper deck is great place to watch the sunset if you want to get away from the hectic scene on Mallory Square, but close enough if you want to do both.
Staff is great.
December 30, 2012
Rated 5 out of 5 by Powerball Love the Westin
As the saying goes, "location, location, location." There is none better in Key West. After "location," the staff is next. They were wonderful . . very helpful, friendly and accommodating. We cannot wait to return to Key West and will stay only at the Westin.
November 11, 2013
Rated 4 out of 5 by Lainy Great get away
Everything was perfect, only problem was on Sun, Mon and Tues when we woke up we had cruise ships outside our window. Although they are gone before sunset. As a gold member I dislike having to pay for parking, it should be a perk as an SPG member.
November 21, 2013
Rated 3 out of 5 by agnese location saves this hotel
The location is the only advantage of this hotel. You can walk to Duval st, seaport, and other places. Other than that, the hotel itself does need improvement. Parking, check-in counter, and the guestrooms are all different buildings, so it's hard to move around if you have lots of luggage.
January 13, 2013
Rated 3 out of 5 by Spikitis Not exactly what is described
Oceanfront room description should have a little astrisk next to it saying it's oceanfront, but there's a giant cruise ship in the way. Carpet needed cleaning and was sticky, yuck. The cable tv didn't work very well. When I spoke to the front desk about the issues, no apology was given.
August 18, 2012
Rated 4 out of 5 by Tom45 Excellent attention to detail by staff
Throughout my weeklong stay, all members of the staff took time for all requests with professionalism and courtesy. I was especially impressed with Bryan at the front desk. People are what make a vacation and the Westin people were great.
November 23, 2013
Rated 5 out of 5 by JMc12 This hotel is a great location
Went to this location with my daughter as a holiday present. Was greeted warmly and taken good care of by the staff. Rooms are comfortable and clean. Location is within walking distance of all the things we wanted to do in Key West. Fitness Center well maintained. Housekeeping good.
December 31, 2012
Rated 3 out of 5 by dpdp pets??
there were 2 large dogs at the pool, and a large dog in the room next door. i was not aware this was a pet friendly hotel. i would be very unhappy to know that a pet had stayed in my room before i arrived. the staff was very noisy in the am when they arrived at work and work us up.
May 26, 2013
Rated 3 out of 5 by Taylor The Pool
We were very disappointed in the pool. Could not believe how small the pool was for a building so huge. people were on top of people in and out of the pool. The hall ways smelled like urine. Not enough signage to explain how to get to the next building. I personally wont come back.
May 13, 2013
Rated 4 out of 5 by Alice29 Great Place
We were pleasantly surprised at the accomodations you provided for us. We were 2 couples and enjoyed the suite. We each had our own bathrooms but were able to socialize in the living room. I was a little disappointed in the very small sinks in the baths. I would return here though
April 20, 2013
Rated 5 out of 5 by FRuiz Just Perfect!
Perfect location. Just a few steps from Mallory Square, the Seaquarium and Duval Street.
Also you have the chance to witness beautiful sunsets every day. It was our second trip to Key West and second time at this hotel, that won't change when we go back.
October 27, 2013
Rated 5 out of 5 by Hokievt Great location and outstanding staff
Perfect location for exploring all Key West has to offer. Great font desk staff. Very friendly and helpful.
January 6, 2014
Rated 5 out of 5 by Jerseygirl The perfect location in Key West!
You cannot beat the location - the sunset view from our room was unbelievable. We also enjoyed a couple of breakfasts which were better than on Duval st. We could walk to the beach, to harborwalk, to Duval - it was great! The pool was beautiful. It could not have been better!
June 2, 2013
Rated 2 out of 5 by Proconsul Noisy
1. AC unit was broken and noisey- reported to staff, they said they would fix it- nothing happened.
2. Area in general was very noisey, I know Spring Break was going on, but a lot of it seemed to be coming from the hotel pool bar- doesn't seem like quiet hours were enforced.
March 18, 2013
Rated 3 out of 5 by temper312 Management can be more helpful
Called prior to TS Issac and hotel would not cancel due to not in Hurricane Warning. Upon leaving early they would not credit for room had to call SPG and explain weather to be credited. Seems like management was more concerned about loosing money and not safety of customers.
August 29, 2012
Rated 5 out of 5 by dottie thank you
Great location with splendid views, within walking distance of most major points of interest. Attentive staff, unfortunately our stay was too short to fully enjoy all the amenities of this property, yet we are positive that all the outlets will be of a high quality standard.
January 29, 2013