Rated 4 out of 5 by CaitM Wonderful Experience with Westin Copley
I had a very worthwhile and comfortable stay at the Westin Copley 3/16-3/18. Upon arriving, the staff at check-in was incredibly warm and helpful. The room and the views on the 24th floor were great. I found the beds to be very comfortable as well. It was so nice to have such a spacious room. I appreciated the little aspects like the complimentary water, robes, Starbucks coffee, etc. I ordered breakfast on Monday morning and it arrived promptly with a friendly face. Fruit was very fresh. On my second night I ordered a fan and a toothbrush which also came quickly and fit my needs perfectly. The staff was even helpful with allowing me a late checkout on Tuesday. I was in Boston for business meetings and the hotel was perfect to relax and prepare for my busy days.
The only criticism I have with the room was that the toilet flush was sensitive and not very strong. Also, the clocks need to be updated for daylight savings time!
Thank you again!
March 19, 2014
Rated 5 out of 5 by Yankeefanlovedboston Best stay I've had in beantown!
Very comfortable room, perfect location, attentive/professional/friendly staff, Starbucks coffee in the room, very affordable when I waited for hot rate, and bar 10 inside had great food and a comfortable loungy atmosphere. The elevators were annoyingly slow but I came across a manager and they're actively working on getting a new company. Excellent experience!!
August 19, 2013
Rated 5 out of 5 by pacerowner78 Great Front Desk
My wife and I celebrated our 30th anniversary in Boston. the hotel surpassed our expectations, but the front desk clerk at the SPG desk arranged for a beeter view and sent up a bottle of champagne and a cheese board, along with a hand-written note from her wishing us a happy anniversary. What great service! No wonder the Sheraton chain is my favorite hotel group
September 26, 2012
Rated 4 out of 5 by Shar Almost had it all!
Love the bathrobes, love the super plush comfy beds, staff are kind and helpful and very responsive. Was heartbroken to find that they'd taken out the whirlpool -- guessed it was because a handicap access chair was installed for the lap pool and there had to be maneuvering room for a wheelchair. Lovely fitness center. $21.50 is a bit pricey for breakfast though.
December 3, 2012
Rated 5 out of 5 by KayBee7 Great experience
Staff was fantastic while checking in! Room was quiet and comfortable.
June 23, 2014
Rated 5 out of 5 by Dean60 Great Hotel and People
I appreciate everything about the hotel but in particular the people. From the front desk, to the bar, to everyone I deal with, all of the hotel team are great.
June 13, 2014
Rated 5 out of 5 by Ginette11 Christmas Stay
We are having a wonderful time staying at the Westin Copley it is our first time being away from family on Christmas. However we wanted to spend this special Holiday with our son. When my husband checked in we were given a wonderful room with an amazing view, couldn't ask for a better Christmas. Wish we could stay one more night. Thank you Westin Copley :)
December 25, 2013
Rated 5 out of 5 by Kathleen21 This was the BEST staff we've ever had at a Starwood Hotel!!
This is the first time I've ever responded to one of these questionnaires but I really wanted to recognize the exceptional service we received at the Boston Westin. My husband and I visited the hotel with our three grandchildren this week and thanks to the staff we had a great experience. After experiencing a difficult traffic situation on our way to Boston we were greeted by an understanding, kind receptionist who said she was giving us an upgrade to the 32nd floor. The room was fantastic with an unbelievable view of the whole city of Boston. The concierge took time to help us pick out attractions the children would enjoy and then walked us all the way to the entrance of the nearest subway entrance so we didn't have to go out in the rain. I'd highly recommend the breakfast in the hotel as the people working there were so accommodating and the food was great. Even the porter who brought the extra cot up to our room was friendly. All in all a great hotel to stay at!!
April 18, 2014
Rated 3 out of 5 by Dave13321 Great Location But....
Great location in central Boston, large rooms but service is not a priority. When checking in, room was not ready till 5 pm and eventhen, when we went to the room, it was still being cleaned. Were told a manager would meet us at the room and no one ever came. Valet also take over 30 mins to retrieve your car and at $47/night one would expect better service.
August 26, 2013
Rated 5 out of 5 by Leach Meeting staff is outstanding
From the front door staff to the set up crew, no one was without a smile or helpful attitude. We discussed our feedback with the conference service manager in detail. My only negative comment was the service level and friendliness of the bell staff. I was completely taken back that their level of service was not the same as the rest.
March 28, 2014
Rated 5 out of 5 by STARFLEET Great stay at the WCP
We wrote ahead to let the Westin Copley Place know that we were coming for a special occasion, and they were kind enough to reserve a wonderful accommodation for our group that would be comfortable for pre-dinner cocktails and more. And comfortable it was...with spectacular 180 degree views over all of Boston!
The newly renovated rooms and public spaces are Westin high style...no more tired or thread-bare for the Copley Place...this seems top of the Brand. The WCP also enjoys an enviable position in Boston...literally connected to an indoor high-end mall, and nearby many fine restaurants, galleries & shops (think: Newbury Street and beyond.)
We enjoyed the SPG platinum complimentary wi-fi and buffet breakfast (with an option to upgrade to "full" declined by us, as the cold buffet was plenty.)
The valet parking was a bit hectic around typical check-in time, but in their defense, it was a deluge out! We will definitely return!
August 5, 2012
Rated 3 out of 5 Thin walls
We checked in the day after christmas. The first night we were up almost all night due to loud parties on our floor. The room was supposed to be around 400 square feet with two queen beds. Well the room was smaller and the beds were not queens. The hotel was fine and in a nice location but for that kind of money I will stay elsewhere next time. Sorry!
December 29, 2013
Rated 2 out of 5 by SPG62 maybe not during the winter months..........
Room was ice cold; toook many hours to warm to a reasonable temp; by that time, I was sleeping..............woke up in a desert.
Toilet not working; repaired timely but left puddles & dirty wet towels on bathroom floor.
Poor lighting in bathroom; also poor water pressure in shower during rush hour.
Front desk personnel (Kitja) very professional.
January 10, 2014
Rated 4 out of 5 by marihara Great location, great views
The location was very convenient, even though it was the farthest from convention center in terms of the connected hotels, the walk was enjoyable thru the shopping options. Plenty of outlets throughout the room. Wish the bathroom lighting were brighter - too hard to see for makeup and even with the makeup mirror, which I always appreciate having.
January 15, 2014
Rated 4 out of 5 by Ron44 The hotel has a great location!
Our stay was great. However there was a conference going on and we were on a very noisy floor. We were there for relaxation and touring the city. We were awakened on Saturday morning to a large crowd gathering in front of our door. i was disappointed! Please take into consideration when people are there for rest and relaxation where they are roomed.
September 25, 2012
Rated 4 out of 5 by Doc66 Good experience overall
Quiet, clean, crisp linens, comfortable bed, wonderful showers, convenient location.
Staff very helpful in general although concierge staff (a woman) less than forthcoming with assistance - wanted to explain to me how to schedule Go Boston shuttle rather than doing it for me. Since Westin doesn't provide an airport shuttle it seems concierge could provide the assistance in scheduling. GoBoston staff at the time of my call were very inept.
Missed business center and an updated TV with newer features but maybe hotel in the process of providing these, I hope.
Another thing that became an issue was the lack of ambient humidity. My corneas and nose became so dry and I was continually having to use eye drops for moisture. I stayed a full week so this was no small problem and was in the hotel most of the time because I attended a meeting there.
I would stay again for the convenience to the meeting but hope there have been upgrades when I return.
December 11, 2012
Rated 5 out of 5 by CFAConferenceAttendee Boston Conference
The Westin Copley Square is conveniently located to all the import parts of Boston while being a short 15 minute cab ride from the airport. The local area is full of great restaurants and bars. A nice setting for the conference I was attending. The hotel is modern and up to date with all the conveniences. The staff goes out of their way to help.
October 21, 2013
Rated 4 out of 5 by Alan68 Good stay
Clean room nice stay. Two issues; the only parking is valet and very pricey came in at 8pm left 7 am $49 and no self park. Also as an SPG member, though infrequent no recognition based on SPG membership
May 31, 2014
Rated 4 out of 5 by Joey222 Great .. but..
I stay at the Westin every year and truly love the experience. From the time I’m greeted at the front desk until I depart I feel that there is a commitment to excellence. The hotel and room was immaculate. The only negative I would say is that they charge for Wi-Fi. It’s 2012 and soon to be 2013… is it really necessary to charge for Wi-Fi?
December 10, 2012
Rated 5 out of 5 by heatherruns Comfort and location
Especially loved my room because of the huge, room-wide window that gave me an unobstructed view of the city. I could fall asleep with the lights of the city sparkling near me and wake to the morning light with a total feeling of privacy.
May 18, 2014
Rated 5 out of 5 by Stanley97 Fantastic hotel; great location
We had a fantastic experience at this hotel. In Boston for vacation, found the staff great, the facilities and rooms comfortable and well maintained; great fitness center. Can't beat the location -- at a T (subway) stop, in the middle of the city's best shopping and dining area and even across the street from the Amtrak Back Bay station.
August 3, 2012
Rated 5 out of 5 by WakebyFire The only hotel I will stay at in Boston
There a lot a great choices in Boston, when it comes to hotels, but the Westin Copley Place is the only I will stay at. From the time I arrive until the time I leave, everything is perfect. The staff at the door are always so welcoming, John, Yves, Oral, Jean and everyone I encounter, they are the best!! Check in is always easy and Courtney was outstanding. The location of the hotel is perfect. Easy access to everything in Back Bay. If the weather is bad, you don't even have to go outside because it's connected to Copley Place and Prudential Center. Enough to keep you busy for a couple of days. Had breakfast in the hotel and chose the buffet. Great choices and very tasty, but a little pricey. Our server, Ezra, was very friendly and pleasure to meet. Look forward to my next stay. Finale note, I was upgraded to the most amazing suite, which was fantastic since I was staying with my two children (thanks!! to the Manager, but didn't get his/her name).
November 21, 2012
Rated 5 out of 5 by Sandra021 Great night's sleep
I found my room particularly peaceful , not just because of the silence, but because of the calming decor. Also, the bed was very comfortable. I slept much better than I normally do in hotels.
May 30, 2014
Rated 4 out of 5 by DanRedSoxFan Great Hotel - Minor Housekeeping Error
We loved the hotel and its facilities. The pool was great. A hot tub would have been nice, though. However, housekeeping needs improvement. There was a large hair on the bathroom door that remained there for our entire 3 night stay and housekeeping never removed it. Attention to detail needs to be better, at least for that housekeeper.
August 1, 2012
Rated 3 out of 5 by nothingtooit Just average.
For the money we spend, I would not recommend stay in this hotel again. Over $300.00 for one night would have been fine if the room was better. Service of the employees was excellent and staff was friendly and helpful with most questions, but doorman need to have access to internet for maps and directions for non Boston residents.
December 10, 2013
Rated 4 out of 5 by JJB26 Room fully as expected, staff exceptional
westin hotel, I expect the room to be clean and very good quality, which it was. I dealt with three staff while there, they were all very helpful and accommodating. They let me leave a day early without penalty to avoid being trapped in Boston in the snow storm today. That's outstanding service, and I will stay there again.
February 6, 2014
Rated 3 out of 5 by PaterNoster05 Mixed feelings
The staff that met us at the door of our vehicle upon our arrival and took control of our baggage were extremely courteous and helpful. The check-in process was the same. Thereafter the level of service by the hotel staff mutated into a hybrid of sullen disinterest and reluctance from the concierge staff to the "express help service". A smile every now and again would not have been a bad thing. On the second day of our stay, our room was made up at 5.30pm and then only when we asked for it to be made up. The baggage helpers/handlers on our departure managed a smile only when they received a gratuity. I went into Bar10 for a drink fairly late one night. The barman was too busy talking to a female patron and only bothered to notice my presence after a few minutes. The Bar10 environment was uncomfortable for me. I felt as if, because I was not a regular, I wasn't really welcome. Overall experience - mediocrity. Staff need to make their guests feel more welcome.
January 6, 2014
Rated 3 out of 5 by SaraD123 Disapointed in the service all together
Upon arrival and check-in the hotel asked for payment, which had already been made by my company via online booking. I do not have a company card and had to pay out of pocket leaving me with absolutely no money for dinner that night or for the next 2 daysl Thank god the conference that I was attending provided snacks and coffee. I asked if the hotel could call the card holder to get this cleared up and they stated " No, the card holder must be present at time of check in." Well what is the point of booking a company business trip online then?
On top of this check in mess, upon returning front he conference my second day, my room door was wide open and the cleaning lady left the dirty towels in the sink. Someone could have come in and stolen all my stuff, a predator could have gotten in and hid in the room somewhere. And Not that the room wasn't expensive enough, I had to pay for wifi - there are cheaper hotels in Boston with better service that include wifi.
August 21, 2013
Rated 5 out of 5 by Linda0802 This hotel has exceptional staff
We were here with family for our daughter's wedding recently, and the service we received was outstanding. We had positive feedback from all of our wedding guests, especially those who were overnight guests. All rooms were ready early and many were able to get late checkouts so they could attend the wedding brunch leisurely.
November 15, 2013
Rated 5 out of 5 Excellent
As always I am happy to stay at the Westin Copley Square hotel. The expense is worth the quality and location. As a business traveler I appreciate the quietness at this hotel, allowing me to get both work done and a good night's sleep. The bed is truly heavenly. And if you can, treat yourself to the in-room spa services.
September 22, 2013