Rated 4 out of 5 by CWF123 Enjoyed the Westin, not Toula
The Westin rooms and staff are really nice. We had a great lakeview. First time staying here and I was quite pleased. However, I would not recommend Toula within the Westin. Seemed over booked. Toke an 1hr plus to get our main course. I had requested a birthday message to be written on the dessert plate as we were celebrating a birthday - they did not remember.
July 20, 2012
Rated 3 out of 5 by JaxterB72 Below my expectations
The service and friendliness of staff was unwelcoming. Especially, the front door staff. Housekeeping was poor. Made the beds but left the bathroom messy, dust on the counter, on the facial tissue box, refreshed towels for two people when we were four in the room. Decent enough stay, but value for the dollar was not there. First and last time I will stay there.
December 29, 2012
Rated 4 out of 5 by MKLL We enjoyed our stay here
The hotel is lovely. The valet parking was very good. The location of the hotel was good for the convention that I attended. Only real complaint is that I feel that WiFi should be included in the room rate- with such a high caliber hotel this should be an included amenity. The pool and hot tub were also nice.
August 29, 2014
Rated 4 out of 5 by concertfun Nice Hotel
We stayed at Westin Harbour Castle for one night to attend a concert at the ACC. The hotel is within easy walking distance to that venue. The valet parking was convenient, check in was easy and room was what we reserved and ready on time. The staff were all very friendly and helpful. The beds were very comfortable and the room was clean.
July 28, 2014
Rated 5 out of 5 by Mia1 Perfect Toronto Vacation
Lake view was spectacular. Room was spacious and comfy. Bed met all expectations of a Westin hotel. Always the best sleep. Staff was very friendly. We left some clothes in closet and before we even checked out in the lobby housekeeping called down to inform front desk. Would definitely stay again. Perfect location in the downtown area....no need to move car.
September 3, 2012
Rated 5 out of 5 by JudyP1 Great hotel
I especially liked that the offered to call me on my cell when my room was ready as I checked in early morning and hotel was full to capacity so did not have an available room at that time. It was nice to be able to check my bags, go have a bite to eat and wait for the call instead of having to keep checking at the front desk for availability. GREAT service!
January 14, 2013
Rated 4 out of 5 by Marshall1013 Toronto Feb 2013
Overall a great experience and what I expect from a Westin. The only downsides were that the food and beverage service in all the restaurants and bars was extremely slow and quality was not great, especially for the prices they charge (which are typical of hotel restaurant prices). The internet service that you have to pay for is horrendous, slower than the old days of dial up. Total rip off. I work in the tech industry, have a brand new laptop that is very fast anywhere else, but with the Westin's 'high speed' internet it could take minutes for a single page to load. I feel completely taken advantage of that I was charged for the service. I know there were other groups in the hotel that got it free, but I also heard everyone complaining about how lousy it was. Not bad if you got it for free I guess, robbery if you had to pay. Hotel is a great location if you are attending a sports event or concert. Nice rooms, friendly staff.
February 20, 2013
Rated 3 out of 5 This hotel was disappointing for price paid.
Downtown Toronto construction was everywhere detracting from BHS International experience. Cost for hotel and Toronto, CA was too high. No "sorry for the inconvenience..." or similar comments from any of the staff at check-in or check-out! People of Toronto on the street, on tours we took and in local establishments were great and offset the disappointment.
July 23, 2013
Rated 2 out of 5 by sunshine02 Wstin Harbour Castle
Hall on 6th floor was musty smelling when you exited the elevator. Balcony Sliding Doors did not lock, Bathroom Floor Grout stained and required cleaning. Water flucuated between hot and cold when you expected hot water during a shower. Enrolled in Green Program but had to ask for the Green Card on two occassions. Resturants were not abundant in this area.
September 16, 2013
Rated 5 out of 5 by Jefe609 Great Location!
Great hotel with an excellent location on the waterfront - superb views of the lake. Good sized room with a great shower. Ordered room service one evening and it was prompt and well prepared. Convenient access to the conference facility. I flew in on Porter Air at the downtown airport and the transfer could not have been easier.
August 4, 2014
Rated 5 out of 5 by Linda52 excellent hotel
everything was excellent. The only thing we didn't like was the pool facilities. At 10pm it was so crowed with children. Have stayed at another high end hotel and they have the last hour as adults only. And also the hot tub was not working properly as the jets only came on once (after we got out) in a 1/2hr. When they did come on there wasn't much to them.
August 15, 2012
Rated 2 out of 5 by Elcapitano This hotel is getting tired
There was an overall unpleasant smell in the room. It was almost like the hotel was trying to mask an odour and had sprayed it with a febreze type of spray.
The front desk said it is some type of eco spray that is circulated in all rooms to give them a fresh smell. My wife and i found the smell sickening.
In addition the sink taps and toilet were leaking.
September 21, 2013
Rated 5 out of 5 by roadwarrior58 excellent stay
Only stayed one day to go to the Beaches Jazz fest but the staff was excellent at check in and obtaining information and direction to the Beaches. Took the cheapest non-refunable room and it was more than we anticipated. Parking was a block away at $30 for self park but that downtown TO for you...so no complaints...just a couple very satisfied customers!
July 31, 2012
Rated 2 out of 5 by Ggggggg Poor adherence to ANY standard let alone that of a Westin Hotel. Shame, Shame, Shame
Fitness Centre improperly managed - was dirty, dangerous and under staffed
Surly reception man named Jeffery on some kind of power trip
Tired old rooms
General lack of professionalism in every department - an apparent lack of training
Housekeeping having conversations at FULL volume outside my door
Poor recognition of loyalty ( see surly reception staff)
October 18, 2012
Rated 4 out of 5 by mvcboy Great location, Great staff
The staff were very friendly and helpful, and cared for SPG member's concerns. I got upgraded to a corner room without even asking for. Since it was my first visit, I was surprised about the parking fees(valet parking 45), the rep even took away 40 bucks from my meals charge just to make me feel better, that's great customer services I have ever seen!
April 18, 2014
Rated 4 out of 5 by JohnnieMike27 Missed the Mark
Having stayed at this hotel before, I assumed this stay would be as good. But when I went to bed @11:30pm I found that the bed was completely broken. I informed the front desk the next morning and they gave me star points from my uncomfortable night. A good start, however, as a Starwood Gold Member I think the least they could do was offer a free night.
December 5, 2013
Rated 5 out of 5 by LindaCC The location is amazing
This hotel is located right on the shore of Lake Ontario in Queen's Quay Toronto. Our room had a spectacular view of the lake, Centre Island, some of Billy Bishop Airport - really nice! The windows were broad all across the room to allow the brightness and view in! The room was spacious and comfortable and the king bed was very luxurious - A great stay.
February 1, 2013
Rated 4 out of 5 by SlimShady667 Great View of the Water
Good location for those travellers looking for a view of Lake Ontario and the Islands. Large hotel with the usual amenities. Rooms are well maintained and comfortable. Fairly quiet.
A short trip to Billy Bishop downtown airport, but a bit of a walk to the CN Tower and some of the other downtown tourist sites.
August 21, 2014
Rated 3 out of 5 by Tina The hotel and view were quite nice.
Overall, we were happy with our stay however, we ordered room service later in the evening and found the food absolutely terrible. I would NEVER order it again. Fries tasted like they were reheated from the morning and the ceaser salad we ordered didn't have one piece of bacon or any form of cheese whatsoever. For the price, it was beyond disappointing
February 18, 2013
Rated 4 out of 5 by Park311 Exceeded our expectations.
Fabulous stay, enjoyed the location, and had a terrific room with a fabulous view of the harbour and island. Loved the convienence of the valet parking and the staff were tremendous. Parts of the hotel are dark & dull and the elevators need a freshening up, I guess it is just wear & tear and age starting to show. Otherwise very good. We will be back.
September 5, 2012
Rated 5 out of 5 by Brenda78 A great getaway
The room was very clean, large and well appointed. The bed was very comfortable and the blinds kept the light out, allowing us to sleep in.The staff were friendly and very professional.
The location was perfect for us, allowing us to walk in the city and along the lake,
September 12, 2014
Rated 5 out of 5 by Audi4 Lovely Staff
This hotel provided everything a family wants during a family vacation. There was a man named Sean who worked behind the front desk who was the nicest and friendliest person who definitely made my experience at the Westin one to remember. The rooms are clean, comfortable, and spacious. I will definitely come back to this hotel when visiting Toronto.
August 2, 2013
Rated 4 out of 5 by Darky009 This hotel is excellent
I love the comfort and that at home feel. The general flow of the place staff are friendly kind and courteous. The view of the planes taking off over the water and that tranquility is to die for. It is a must stay for self indulgence, that romantic getaway or just to spend time with love ones. It is the place right in the heart of Toronto. LOVE IT!
October 3, 2012
Rated 2 out of 5 by saltandpepper21 Not impressed
Very disappointed with the hotel. Was chosen as the hotel to stay due to a conference in TO. Expected so much more. The a/c in the room didnt work. Was brought a fan and told I'd get 1,000 spg points. For 4 days/nights of heat. Nothiing to be excited about and my room was on the penthouse floor. Would not and cannot recommend anyone to stay here.
September 3, 2013
Rated 5 out of 5 by SWan Westin Harbor Castle
Excellent experience for my one night stay. The hotel recognized my platinum status, although the greeter could have ensure I would have been next to check in, the front desk was fast and courteous. The valet wasn't able to bring my car around on check-out but explained about the construction and was very fast when i displayed my ticket to them.
March 28, 2012
Rated 3 out of 5 by AlyJ Did not meet my expectations
The hotel itself is nice, but the rooms need deep cleaning. The furniture was covered in heavy dust to the point that I did not want to place my belongings on the desk and dresser. The baseboards are thick with dust and cobwebs. At a glance the room looks clean but it's not. It appears as though Housekeeping is due for some in-service training.
October 15, 2013
Rated 1 out of 5 by SueS Very Disappointing
We have stayed at this Westin several times before and always enjoyed our experience. There was something different this time. It started at check -in when we were told we did not have a guaranteed reservation and it was not paid for, although we had paperwork which indicated we did. When they tried to re-regrister us they said our credit card did not work. We were made to contact our credit card company. There was no problem with our card.....once this was resolved they checked us in and upgraded our room, which we appreciated. Our room did not have adequate towels or toilet paper. The carpet was worn and looked dirty. There was a mix up when we checked out, we were given someone else's bill which was much more expensive from our bill.....it took time to resolve. Check in and check out was very frustrating. I almost wondered if travelers from the States were not welcome. I really like the Westin chain but will never visit this hotel again.
August 14, 2012
Rated 4 out of 5 by Concertgoer Convenient location
Having travelled to Toronto on the Go Bus, for a concert at the ACC, this location was very convenient and we found the room to be clean and comfortable. The only drawback was the refrigerator did not work and we woke to the alarm clock flashing in the middle of the night due to power failure - perhaps battery backup clocks could be considered.
August 20, 2012
Rated 5 out of 5 by RevBob1962 Front desk welcome was outstanding
From check-in to check-out we were treated as welcome guests in a comfortable home. The room was ready early and was clean and neat. Questions were answered promptly and staff could not have been more accommodating, even to enrolling us in the SPQ program. The breakfast seemed slightly overpriced, but the selections and variety were good.
May 22, 2014
Rated 5 out of 5 by Mogey Welcoming stay
We were warmly welcomed by a lovely Irish girl Laura. Our large room was very comfortable, with great views over the lake. The 360 degree restaurant on 38th floor provided spectacular views over the city. The pool was quiet and lovely. Bar staff were very friendly, the star being Danielo who treated us to 'Danny Boy'. All in all a lovely stay.
March 19, 2013