Rated 3 out of 5 by frequentraveller very tired hotel
This hotel needs a major refurbishment.
The first room I was allocated had a broken safe, the second a bed that creaked & groaned, room air conditioning is unbearably noisy ............
Interiors are dark & dated & the food far from Toronto standard.
The staff are however largely helpful & attentive.
June 30, 2014
Rated 5 out of 5 by Beng52 Great Harbour Front Hotel
Stayed for 2 nites, Sat & Sun. Checkin breeze, given water view room on 19th floor. Bathroom kind of small. Room was clean and updated. AC worked well, thou a bit noisy. Elevators were relatively fast. Pool and hot tub were good. Overall hotel was excellent. Only issue was outrageous parking costs of $ 40 per nite for valet.
June 25, 2013
Rated 5 out of 5 by GMM2013 Perfect oasis for a stranded passenger: thank you!
I arrived after midnight, bleary-eyed after a long-delayed flight, with no reservation. Not only were your staff prompt and smiling, they assigned me the perfect room. I was able to restore myself in calm quiet, and recover amazingly well in the few hours I was there overnight. Excellent breakfast buffet was an extra treat!
January 23, 2013
Rated 3 out of 5 by lesleyrhubarb Disappointing
I booked a two night stay (Dev 27, 28th) to bring my two young neices to Toronto for the first time. We had to change rooms after our first night of extreme noise from multiple other guests (extreme vulgarity) and were then moved to room 3337. It was much quieter but the state of the 33rd floor was surprising. Not clean!
December 30, 2013
Rated 5 out of 5 by LI40 Excellent Quality, Superior view.
The Quality of everything from the bed linens to the toiletries was excellent.
The view from our room on the 31st floor was so fantastic, we had to leave the drapes open when we went to bed. This lead to a view of the most spectacular cityscape sunrise I have ever seen! Excellent location, stunning views, superb quality.
September 18, 2012
Rated 4 out of 5 by FriendFromEurope Rooms and restaurant
Very clean and overall comfortable rooms. Very friendly staff.
The rooms need a design refresh (less than many other Toronto hotels!). View on the lake makes up for it.
Restaurant at the top needs to close down and be completely redone. The food is fine but chairs, carpets and walls look older than me (and I am 50) ; - )
January 18, 2013
Rated 5 out of 5 by Jewellers Perfect Location
Service at this hotel is excellent and if you are an SPG member you have separate check in and perks such as a room upgrade. Concierge is excellent and always busy.
We only had breakfast at the Mizzen Restaurant and both buffet and a la carte were very good with very attentive wait staff.
As we were only there 2 nights we did avail ourselves of the pool, gym or spa so cannot comment on same.
Located at the Toronto Harbour Ferries makes Toronto Island a 10 minute ferry ride.
You are a 10 minute 1 block walk from Union Station for Go Train and TTC services, as well as the Air Canada Centre. Hop on the Go Train at Union and take the train to Exhibition stop for a 2 minute walk to BMO Field and Exhibition Stadium.
CN Tower, Ripley's Aquarium, Hockey Hall of Fame and AGO are all within walking distance and other attractions such as the Distillery District, Eatons Centre, numerous festivals, Toronto Beaches, etcetera are all accessible via transit.
To sum it up, the location and service make this hotel a no brainer.
July 28, 2014
Rated 5 out of 5 by StuG4395 Great staff
We had a great experience for our stay.our. only problem was the guests above us made a lot of noise late at night. I called and was attened to by Michelle who resolved the problem personally. She went out of her way to make sure our stay was enjoyable. Every hotel should have a Michelle. Thank you so very much.
May 13, 2014
Rated 4 out of 5 by DCTravelHound great location if you need to be near the waterfront
i stayed here again the past weekend, and was not disappointed. as a platinum, i was upgrade to a junior suite - a great corner room with lots of glass windows. it was a great room and i had a fantastic view of the toronto islands and the flights taking off from the toronto city airport. it is a short walk to get to the main part of toronto, but i only went up that way for dinner - otherwise i enjoyed all the lakefront had to offer.
the hotel has everything one would expect of a westin - fast and friendly check-in for elites, very clean rooms, and a helpful staff. the beds are super comfortable, and the junior suite was had a great chaise to lounge in and relax.
so why only give this a 4 star review? the buffet breakfast was very average. it may have just been an off day (i am hoping), but it was very underwhelming. i really wanted to give it a 4.5 star review, but alas that is not allowed.
i will definitely return to this hotel - one of my favorites in toronto!
April 1, 2013
Rated 4 out of 5 by Schools Great location
Very nice hotel in a very convenient location on the harbour front of Toronto. Clean, comfortable, great amenities. The pool area and sun deck were outstanding. Only negatives are self-parking ($30) and the fact that wi-fi is not offered free in the guest rooms ($10). Also, the business centre is not complimentary ($7).
July 31, 2012
Rated 5 out of 5 by Tracie324 Manager, Trade Shows & Events
Staff was second to none. I manage trade shows and events and travel frequently. The staff at this hotel was incredibly friendly and helpful. They went over and above at every turn. I cannot wait to return to Toronto, and will be staying at Westin Harbour Castle, without a doubt.
July 17, 2014
Rated 4 out of 5 by Halifax A/C
The A/C in our room was broken, leaving our room at over 30 degrees. Our first night at the hotel was horrible and very uncomfortable. However, once we notified the staff the next morning of the issue they were prompt at getting an engineer in and getting the unit fixed which made the rest of our stay more comfortable.
March 25, 2013
Rated 5 out of 5 by pingu632 Really helpful staff
We stayed at the Harbour Castle recently for a weekend stay. We were pressed for time when we arrived as we were headed to a concert at the ampitheater. Check in was simple and the long line (I think a tour had arrived or something) moved surprisingly quickly. The guy at the concierge desk had great advice on how to get around the Jays and CNE traffic and construction. The room was clean and comfortable. The bed was comfortable but a bit too soft for me as I discovered the hard way in the morning. We were most impressed with the valet service. Along with keeping our vehicle safe and available within minutes, they had great suggestions for restaurants and took the time amid herding cars and taxis to give us directions. We did get a random wake up call we weren't expecting but the staff was quite apologetic. My only real "complaint" which seems pandemic to the hotel industry is the lack of a power bar or accessible outlets by the beds. I plug my phone in to charge at night and use it as my alarm clock, nighttime reading, etc... and generally the only available outlet is across the room.
August 26, 2014
Rated 2 out of 5 by miket0742 Green Inititave was a Mislead for Cost Cutting.
Upon arrival and check-in, the Registration Clerk asked if I knew about the "Green Inititave" the hotel was offering. I said I didn't, and she explained that if I opted not to have the maid change my sheets and towels, they would give me a $5.00 / day credit to be used in the hotel or Starwood Points. I thought that as an environmentally conscious consumer I would opt out of the towels and sheets being changed daily, as I was there by myself on business. However, and as a result, I never saw a maid for three days to make my bed, vacuum, dust or empty my garbage.
This, to me was a scam to save daily room costs of cleaning, never mind the environment. I paid over $450. a night for a room with out service, and on the second morning had no hot water at all! That was a wake up service I didn't expect from a hotel that I gave great reviews on when I stayed there last November.
Don't get me wrong, The Harbour Castle is a hotel of choice for me, but they let me down this time
September 17, 2012
Rated 4 out of 5 by linda2 my stay at the westin harbour castle
fantastic stay at the westin harbour castle hotel wish we could of stayed longer.great location but unfortunately the street cars did not go as far as the hotel due to hotel works.hotel ran out of childrens welcome packs which was disappointing but couldnt be helped but my child recieved cookies and milk at bedtime.
June 16, 2013
Rated 4 out of 5 by Shugala Look forward to returning.
No complaints . Room was lovely , beautiful view , food was very good at Chartroom and at Mizzen breakfast buffet.
September 11, 2014
Rated 1 out of 5 by June2456 This hotel is grossly overpriced
The room rental is very expensive and offers little service compared to other hotels of the same price range. The wifi is charged to guests and can only be used for 1 hour in the lobby. That is unacceptable. The breakfast buffet is very pricey and the food is not good quality. I do not recommend this hotel at all.
September 21, 2013
Rated 3 out of 5 Average
The hotel is nice but the rooms are really nothing special and the first room I was placed in, in the North Tower was quite dingy and looked like it was in need of a real deep cleaning. The location is good for certain things but certainly not central. Overall, for a Starwood I'd say this average to below average.
December 19, 2012
Rated 5 out of 5 by Pipp Fantastic personal attention!
What a wonderful hotel and staff. Most especially Mr Sadoon, Director of Front Office. We moved from another hotel in central Toronto to this hotel because of the construction noise and what a great decision it proved to be. I had spoken to Mr Sadoon on the phone to discuss the move and when my husband and I arrived at the hotel he met us personally, introduced us to some of his excellent front of house staff and escorted us to a beautiful room overlooking the lake and islands on the 22nd floor. Such peace and beauty, it was really wonderful. We stayed 5 nights and Mr Sadoon contacted us himself numerous times to check everything was ok and also got Laura, a lovely friendly girl on reception to check on us also. We were overwhelmed by his courteous and personal attention. Throughout the hotel, the staff were very professional and friendly and another special mention for Violetta in the restaurant. Staff everywhere appeared very happy. All in all a fabulous place to stay.
June 13, 2013
Rated 3 out of 5 by Paul71 Old lady in need of TLC
DIrty walls, dust and fingerprints on glass window/furniture. Vent falling off wall and mouldy. Parking full had to go down the street. Room not qvailable for 6:30pm check in? Told to wait 45min and wait for call. View stinks for a lake view king suit. Have had better experience in dozens of other hotel/motels.
June 10, 2013
Rated 5 out of 5 by rmelo5 Love the location, facilities and staff
It been a while since we stayed at the Westin Harbour Castle and we truly enjoyed our stay. It was convenient to the Metro Convention centre and we had a great view of the water. Room service was hot and fresh. The staff were very helpful with what ever we requested. It's the place to stay in downtown Toronto!
March 17, 2013
Rated 3 out of 5 by SPfan Overpriced and not worth it!
I stayed in room 936 - $199 a night
My room had debris on the sofa, scum in the tub and extensive cracking and water damage to the ceiling, not to mention a lumpy bed.
I was hoping I would get a nice, clean room and instead was extremely disappointed for staying for the first time at Westin Harbour Castle... I
October 29, 2012
Rated 3 out of 5 by Fats Nice Hotel but for the younger crowd. Great View of the lake!
I'm starting to sound like an old man , but the last 2 times we visited the hotel , 80% of the guest were under 25 and hanging in the lobby in the usual bunches . The hotel was surprisingly quiet after the concert so I have to say the hotel did a good job maintaining peace at night.
June 30, 2014
Rated 4 out of 5 by hp2013 Cleanness and cleanliness
I certainly appreciated my stay but a room upgrade was offered to me the next day after my arrival due to a lack of cleanness and cleanliness in the bathroom.
There was dried up urine at the base of the toilet bowl and the smell was horrible, nevertheless i spent one night in that room due to my late arrival.
April 2, 2013
Rated 3 out of 5 by kassie43 Very nice hotel.
Enjoyed our stay at the this hotel. The only complaints we have is parking should be free($40/day), billing issues, buffet is overly priced and food is so so. We took the upgrade for a lakeview room and breakfast for two. Even though our breakfasts for two days were included the hotel adds it to your bill then takes it off. With us they forgot to take it off. When we checked out they took one off and the other was charged to our credit card. Being the weekend(sat) we now have to wait until monday to staighten things out. We think it's silly to add breakfast to our bill if we've already paid for it by upgrading. This hotel is very quiet never hear any noise. It is close to many attractions and the view is beautiful. We would love to visit again, but the parking would have to be waived. You can get a bluejays package that includes valet parking, field view room and breakfast for two for a really good price. We're thinking about staying there due to the parking fee at this hotel.
June 16, 2012
Rated 5 out of 5 by Marie16 Great facilities for hosting our event
The event staff and service were great. I have absolutely no complaint. Everything was as we requested and punctual. We are looking to re-book our event there next year.
Two things I really like in my hotel room - a great bed and a very clean bathroom, both of my requirements were met! Excellent short stay.
April 18, 2013
Rated 5 out of 5 by Mink17 Met ALL Expectations
Westin Harbour Castle , Toronto provided an incredible
stay. The service, in ALL aspects , was flawless. Thanks to the staff for an awesome stay!!!!!
September 1, 2014
Rated 3 out of 5 by DBTraveler Oprah Lifeclass Guest
The rooms needed some attention to detail, specifically with dusting and cleaning out the refrigerator. Also, there was nothing in the room that identified that I was a preferred member of the starwoods program. It was very noisy at night. The room had a great view and the bed was amazingly comfortable.
April 19, 2012
Rated 4 out of 5 by SoccerBoyTokyo this hotel has excelent facilitie
We stay this hotel for the worldwide meeting of 3 days. It was confertable stay and set up good meeting.
September 9, 2014
Rated 4 out of 5 by Frank513 A good hotel in the heart of Toronto
Service from staff members was excellent.
Nice environment in general with good music. My balcony needs TLC with the growing plants in between slabs but overall a nice experience. I will visit again.
August 14, 2014