Rated 4 out of 5 by stanley148 great location
room was not ready at 4pm,powerwashing went on all day outside our room,carpets dirty...not vacumed once during our stay.landscaping and maintenance outside on another day
August 5, 2013
Rated 5 out of 5 by JMKEVGG Room Service
I visit this hotel whenever I can. I've stayed for both business and pleasure. The room service is excellent (expecially the evening staff!). The Cesar Salad is excellent.
July 1, 2013
Rated 5 out of 5 by RugbyGuy Wonderful Westin
Chose hotel on son's recommendation.
Exceeded expectations. Great location.
Excellent attentive staff.
Well kept grounds.
January 9, 2013
Rated 5 out of 5 by cavallog1 Excellent Hotel and Staff
The hotel is fabulous, but the staff is what really sets you apart. My stay was shortened due to family emergency and everyone was very accomindating
February 19, 2014
Rated 4 out of 5 by Katren Great Location - Hotel needs more WOW
This hotel has a fantastic location, which is almost reason enough to stay here again (and I will). However I was left a little disappointed with the quality of the room.
August 7, 2012
Rated 5 out of 5 by mls89015 Great location
Within walking distance to Mallory Square which is a big plus as trying to find a parking place in Key West is difficult.
Staff was very attentive, room was very nice.
November 26, 2012
Rated 4 out of 5 by jaime1 4 of july stay
the wall air conditioner was very loud and did not let us sleep well.
the handheld phone battery did not work for more than 1 minute without turning off.
July 8, 2013
Rated 5 out of 5 by tom80 January 2013 stay
Had a wonderful room overlooking the marina. The hotel has the best location in Key West! Make sure you see "The Cat Man" show on Mallory Square right after sunset.
February 7, 2013
Rated 5 out of 5 by Maxe A great destination resort.
Every aspect of my stay was excellent.
April 28, 2014
Rated 4 out of 5 by robert There is something lacking at the front desk
I think the front desk could have been more attentive to the needs of their guests, especially a platinum member who couldn't get upgraded,(that's understandable), couldn't use the $10 minibar gift, as there was none and it was disallowed in the gift shop,,,apparently could only be used by room service(not explained till later, and could not get a 12-1 Pm checkout after an in house charge for a fish charter that ended at 12..request to shower before checkout. When I called again in the morning I was given the a 12:30 checkout which was great. The hotel was great, location fantastic, access to their Marina was extremely convenient, the bistro 245 excellent food, service and price. We just fell that the fornt desk fell short as they boasted 56 Platinum members checked in and later over 100 checked in, which tied their hands to accommodate any favors. We almost canceled the fishing trip until the platinum desk (tel.) suggessted we could shower in the health club,,we didn't know they had one,, but we got the late checkout as it turned out. Otherwise high praise for all the staff from concierge to housekeeping to food service.
November 29, 2011
Rated 5 out of 5 by Ron1971 Great Key West Vacation
This was the first time we stayed at this location, but it will not be the last. Was able to walk to everything very easily. Great weekend can't wait to return.
September 24, 2013
Rated 5 out of 5 by Akurtz1 Great Experience!
They were able to accommodate us at the last minute, and even though they were extremely busy, they made us feel like we were the only thing important to them!
July 28, 2013
Rated 5 out of 5 by CTgirl54 best location in Keys
Wonderful facility on the water. Service was excellent. They even served fruit kabobs while I was by the pool. Food was cooked to perfection. Highly recommend.
January 30, 2012
Rated 5 out of 5 by FishingChris Birthday Celebration
Had a wonderful stay with my daughter for my birthday! The hotel provided a special treat in our room upon arrival. Very thoughtful. Plan on coming back soon!
December 13, 2012
Rated 5 out of 5 by Christy23 Great hotel!
Love the hotel & location. My room was nice but I was given a handicap assesibility room that was a little uncomfortable for me. The bed however is AMAZING!
January 15, 2013
Rated 4 out of 5 by joe45 lousy room
As a Platinum member with my wife I had a room that looked into a tree and below had huge plastic containers that were being loaded all day with laundry
July 25, 2012
Rated 5 out of 5 by Diane123 Best location
We go to Key West 3 times a year and ALWAYS stay at the Westin. It is the best location - close enough to everything but far enough away from the noise.
November 4, 2012
Rated 3 out of 5 by Brian Mixed
Very good location. Second room smelled like dog. 35th anniversry. Was suppose to be ocen front not harbor view. Maid service was not at requested time.
April 30, 2013
Rated 2 out of 5 by Bill5 family vacation
the room was outdated and not very comfortable. We also called housekeeping to request some extra blankets and pillows and had to wait nearly 2 hours
August 12, 2013
Rated 2 out of 5 by Lib456 Stay at the westin
Recently stayed at the Westin in KeyWest. Great location BUT things broken. E.g, couldn't connect the to the wi-fi, tv didn't work. Staff was subpar.
April 6, 2013
Rated 5 out of 5 by Athen Beautiful comfort with friendly professional staff
We had lobster quesadillas and mojitos at sunset pier. It was delicious and a great value. A great location to watch the sunset action or just relax.
January 24, 2013
Rated 3 out of 5 by jonG77 common area interior was not clean
The guest elevators and vestibules were quite dirty during our stay. In addition, the fitness center needed attention in the cleanliness department.
December 28, 2011
Rated 5 out of 5 by T28CT Great time
was great; didn't spend a lot of time in room but was comfortable, clean and staff very friendly. Third time in this hotel, was great
January 29, 2014
Rated 2 out of 5 by TotalUnsatisfaction Oceanfront view is blocked by cruise ships.
Paid for oceanfront and only got ocean view which was then blocked by cruise ships. I would never stay there again.
March 3, 2014
Rated 1 out of 5 by cala westin key west
Was given smoking room when one was not requested. Very noisy at night. Check in procedure was not well done. Service at restaurant was very slow.
March 14, 2013
Rated 5 out of 5 by Fernando69 Great Location and excelent management
People friendly and even if we started with a problem, the management was very competent on how to solve it and made our stay a great experience.
August 4, 2012
Rated 4 out of 5 by Ncarolina this hotel has a small pool
We were very disappointed with the pool area of this large hotel.
Even though we paid extra for the 'view" it was often blocked by cruise ships.
March 26, 2013
Rated 5 out of 5 by Mary8 Bistro 245
Food was exceptional! We had dinner two nights and breakfast every morning. Everything was delicious and staff was very friendly and welcoming.
July 19, 2012
Rated 5 out of 5 by Dick53 Wonderful Time in Key West
We had a wonderful time at the Westin in Key West. This is our second year staying there. The location is excellent to Duval Street.
January 17, 2014
Rated 4 out of 5 by richard1755 this hotels features are good
This hotel is a very good one I love staying at the westin I have stayed at several westins and they have all met or exceeded my expectations
July 13, 2013